TOYOTA HIGHLANDER HYBRID 2020 Warranties & Maintenance Guides (in English)

BRIDGESTONE / FIRESTONE
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tire graded 100. The relative performance of tires depends upon the
actual conditions of their use, however, and may depart significantly
from the norm due to variation in driving habits, service practices and \
differences in road characteristics and climate.
Traction
The traction grades, from highest to lowest, are AA, A, B, and C.
Those grades represent the tire’s ability to stop on wet pavement
as measured under controlled conditions on specified government
test surfaces of asphalt and concrete. Warning: The traction grade
assigned to a tire is based on straight-ahead braking traction tests, and
does not include acceleration, cornering, hydroplaning, or peak traction\

characteristics.
Temperature
The temperature grades are A (the highest), B, and C, representing
the tire’s resistance to the generation of heat and its ability to dissipate
heat when tested under controlled conditions on a specified indoor
laboratory test wheel. Sustained high temperature can cause the
material of the tire to degenerate and reduce tire life, and excessive
temperature can lead to sudden tire failure. The grade C corresponds
to a level of performance which all passenger car tires must meet
under the Federal Motor Vehicle Safety Standard No.109. Grades B
and A represent higher levels of performance on the laboratory test
wheel than the minimum required by law. Warning: The temperature
grade is established for a tire that is properly inflated and not over-
loaded. Excessive speed, underinflation, or excessive loading, either
separately or in combination, can cause heat buildup and a possible
tire failure.

BRIDGESTONE / FIRESTONE
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Limited Warranty
Original Equipment Passenger and Light Truck Tires
Including Tires with Run-Flat Technology
Eligibility

This Limited Warranty covers BRIDGESTONE and FIRESTONE brand
passenger and light truck tires, including RFT and temporary spare
tires, originally installed by the vehicle manufacturer on a new vehicle\
.
You are covered under the terms of this Limited Warranty if the tire was
produced after July 4, 2004 (DOT serial 2704 or later) and has been
used only on the vehicle on which it was originally installed in non-
commercial service. Warranty conditions may be subject to change.
See https://www.bridgestonetire.com/customer-care/tire-warranties/full-
warranty for the most current warranty information.
What Is Warranted and for How Long
Before wearing down to 2/32 inch (1.6 mm) remaining original tread
depth (i.e. worn down to the top of the built-in indicators in the tread
grooves) and within 6 years from the date of purchase (proof of
purchase date required; without proof of purchase date, then within
6 years from the date of tire manufacture), for any reason other than
those excluded in the section entitled “What This Limited Warranty
Does Not Cover,” any eligible tire that becomes unusable for any
reason within the manufacturer’s control will be replaced with an
equivalent new tire on the basis set forth in this Limited Warranty.
What This Limited Warranty Does Not Cover
This Limited Warranty does not cover the following: 1.
Tire damage or irregular wear due to:a.
Road hazards, including, without limitation: Puncture, cut,
impact break, stone drill, bruise, bulge, snag, etc.

BRIDGESTONE / FIRESTONE
61
b. Improper use or operation, including, without limitation:
Improper inflation pressure, overloading, tire/wheel spinning,
use of an improper wheel, tire chain damage, misuse,
misapplication, negligence, tire alteration, or for racing or
competition purposes.
c.
Insufficient or improper maintenance , including, without
limitation: Failure to rotate tires as recommended in this
manual, wheel misalignment, worn suspension components,
improper tire mounting or demounting, tire/wheel assembly
imbalance, or other vehicle conditions, defects, or
characteristics.
d.
Contamination or degradation by petroleum products or
other chemicals, fire or other externally generated heat,
or water or other material trapped inside the tire during
mounting or inflation.
e.
Improper repair. Improper repair voids this Limited
Warranty.
f.
For RFT tires only, improper run-flat or low tire pressure
operation, including, without limitation: Exceeding speed,
distance, or other run-flat/low-pressure operation limitations.
2.
Rapid tread wear or wear-out. Original equipment tires have no
mileage warranty.
3.
Weather/ozone cracking after 4 years from date of tire
manufacture.
4.
Ride disturbance or vibration after 1/32 inch (0.8mm) of tread
wear use.
5.
Tires with sealant, balance, or other filler material that was not
originally applied or inserted by the tire manufacturer.
6.
Tires used in commercial service.
7.
Tires purchased and normally used outside the United States
and Canada.
8.
The cost of applicable federal, state, and local taxes.
9.
Failure to follow any of the safety and maintenance
recommendations or warnings contained in this manual.
This Limited Warranty is in addition to and/or may be limited by any
other applicable written warranty you may have received concerning
special tires or situations.

BRIDGESTONE / FIRESTONE
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Replacement Price
Radial passenger and light truck tires adjusted under this Limited
Warranty will be replaced free of charge during the first 25% of tread
wear or within 12 months from the date of purchase (proof of purchase
date required; without proof of purchase date, then within 12 months
from the date of tire manufacture), whichever occurs first. During the
free replacement period, mounting and balancing are included free
of charge.
To determine the replacement price after the free tire replacement
period, the percent of used tread wear is multiplied by the current
selling price for the replacement tire(s). The appropriate taxes,
mounting, balancing, disposal fee, and other service charges may be
added to the adjustment replacement price.
In Canada, the tire will be adjusted at dealerships (subject to dealer
discretion) at a predetermined “Adjustment Price.”
Replacement Warranty
If you receive a replacement tire under this Limited Warranty, it will be
covered by the manufacturer’s warranty, if any, given on that tire at
that time.

Where To Go

Tire adjustments under this Limited Warranty will only be made at an
authorized Bridgestone Firestone retailer. Consult a phone directory
(often listed in the Yellow Pages under “Tire Dealers”) or the internet at
www.bridgestonetire.com for the location nearest you.
Consumer Rights

This Limited Warranty gives you specific legal rights, and you may
also have other rights which vary from state to state or in Canada from \
province to province.
Conditions and Exclusions

To the extent permitted by law, Bridgestone Americas Tire Operations,
LLC disclaims all other warranties, including but not limited to the
implied warranties of merchantability and fitness for a particular

BRIDGESTONE / FIRESTONE
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purpose and any liability for incidental and consequential damages,
loss of time, loss of vehicle use, or inconvenience. Some states do
not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you.
This Limited Warranty applies only to consumers actually using the tire
in the United States and Canada. For warranty conditions
outside the United States and Canada, see your local Bridgestone
Firestone distributor.
Obligations under this policy may not be enlarged or altered
by anyone.
In accordance with Federal Law, this Limited Warranty has been
designated as a “Limited Warranty.” Nothing in this Limited Warranty
is intended to be a representation that tire failures cannot occur. This
Limited Warranty is given in the United States by Bridgestone Americas
Tire Operations, LLC, 200 4th Avenue South, Nashville, TN 37201 and
in Canada by Bridgestone Firestone Canada Inc., 5770 Hurontario St.,
Suite 400, Mississauga, Ontario, Canada L5R 3G5.

Owner’s Obligations
In order to keep this Limited Warranty valid, we require you to have
your tires regularly inspected and rotated per the recommendations
outlined in the sections of this manual entitled “Tire Damage,
Inspection and Service Life” and “Radial Tire Rotation” and to furnish
proof of same in order to receive an adjustment. Such proof should
show the date, mileage, and servicing location. A sales receipt
containing this information will suffice. In addition, a “Maintenance
Record” is included on the back cover of this manual. It is your
obligation to maintain proper tire inflation pressures as specified
by the vehicle manufacturer and to operate the vehicle within tire/
vehicle load capacity and speed limitations. It is also your obligation \
to maintain proper wheel alignment and tire/wheel assembly balance.
To request an adjustment, you must present the tire to an authorized
Bridgestone Firestone retailer. Complete and sign the customer section
of the Bridgestone Americas Tire Operations, LLC Limited Warranty
adjustment form and pay appropriate replacement price, taxes,
disposal fee, and service charges, if any.

BRIDGESTONE / FIRESTONE
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Arbitration
You and Bridgestone Americas Tire Operations, LLC agree that all
claims, disputes, and controversies between you and it, including
any of its agents, employees, successors, or assigns, arising out of
or in connection with this Limited Warranty, or any other warranties,
express or implied, including a failure of warranty and the validity
of this arbitration clause, but excluding claims for personal injury or
property damage, shall be resolved by binding arbitration between
you and it, according to the formal dispute resolution procedures of
the National Arbitration Forum, under the Code of Procedure then in
effect. This arbitration will be conducted as a document hearing. If
you request any procedures beyond a document hearing, you will be
responsible for all fees, including filing and administrative fees, above
and beyond the fees required for document hearings. The arbitration
between you and Bridgestone Americas Tire Operations, LLC shall
not include any other customers, be combined or consolidated in any
fashion with arbitrations involving other customers, or proceed in any
form of class action in which the claims of numerous customers are
considered together. Any award of the arbitrator(s) may be entered as
a judgment in any court of competent jurisdiction. The arbitrators will
have no authority to award punitive or other damages not measured
by the prevailing party’s actual damages, except as may be required
by statute. Information may be obtained and claims may be filed at
any office of the National Arbitration Forum or at P.O. Box 50191,
Minneapolis, MN 55405.

CONTINENTAL TIRE
65
Limited Warranty and Adjustment Policy for
Original Equipment Passenger Car & Light Truck
Tires (Including Temporary Spare Tires)
Eligibility
This Limited Warranty and Adjustment Policy (“Warranty”) applies to
the original owner of new Continental brand Passenger (PASS), Light
Truck (LT) and Temporary Spare (TS) tires that are the new vehicle
original equipment tires bearing the Continental brand name and
D.O.T.Tire Identification Number, operated in normal service, and used
on the same vehicle on which they were originally installed according
to the vehicle manufacturer’s recommendations.
Tire(s) on any vehicle registered and normally operated outside the
United States and Canada are excluded from eligibility under this
Limited Warranty and Adjustment Policy.
What Is the Adjustment Policy and How Long Is It
Applicable?
Basic Coverage
Eligible tires are covered by this Warranty for a maximum of 72 months
from the date of purchase, determined by the new vehicle registration
date or new vehicle sales invoice showing date of purchase.
Where to Go for Warranty Replacement
Contact the dealer where you purchased your vehicle or an
alternate authorized Continental brand tire dealer (Authorized Dealer)
to determine the eligible warranty coverage for your tires and how
to proceed.
Free Replacement Period
PASS & LT
If an eligible Continental brand PASS or LT tire becomes unserviceable
from a warrantable condition, other than those listed under Section
3, during the first 12 months or first 2/32nd of an inch (1.6 mm)
of treadwear (whichever comes first), it will be replaced with a

CONTINENTAL TIRE
66
**comparable new Continental brand tire FREE OF CHARGE,
including mounting and balancing (excluding on line orders). Owner
pays all applicable taxes.
Temporary Spare
If a TS Tire becomes unserviceable from a condition other than those
listed in Section 3, during the first 1/32nd (0.8 mm) of treadwear, then it
will be replaced with a **comparable new Continental brand TS tire
FREE OF CHARGE, including mounting and balancing.The owner
pays all applicable taxes. After this “Free Replacement Period” for your
TS tire expires, no warranty claim will be accepted.
After the Free Replacement Period
The tire (except TS tire) may still be eligible for a pro rata replacement
up to 72 months from date of original purchase until the tread is worn
down to the tread wear indicators (2/32nd of an inch or 1.6 mm of
tread remaining). If an eligible tire becomes unserviceable under the
stipulations of this Limited Warranty and Adjustment policy it will be
replaced with a **comparable new Continental brand tire, charging the
owner a pro-rated amount. Owner pays all applicable taxes (including
F.E.T.), mounting and balancing charges.
The replacement tire price will be determined by multiplying the
percentage of the useable tread worn by the Dealers Selling Price
(excluding all applicable taxes) at the time of the adjustment. The
useable tread is the original tread down to the tread wear indicators
(2/32nd of an inch or 1.6 mm of tread remaining.)
**A “comparable” new Continental brand tire may be of either the same
tire line or the same basic construction but with a different sidewall or
tread configuration. If a higher priced tire is selected, the consumer will
pay the difference in price.
What Is Not Covered by This Warranty the Following
Are Not Covered
• Road Hazard: Any tire with road hazard damage, that includes,
but is not limited to: cuts, snags, punctures, bruises, and
impact breaks.

CONTINENTAL TIRE
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• Ride/Vibration: Any ride/vibration complaint after the first 2/32nd
(1.6 mm) of an inch of treadwear or 12 months of service,
whichever comes first.
•
Repairs: If a tire is returned under complaint and the reason for
the tire’s disablement is in any way associated with a repair, or with
the situation that led to the repair, the manufacturer’s warranty is
invalidated.
•
Mileage: Mileage is not covered under this policy.
•
Improper operation or maintenance : This includes, but is not
limited to, effects caused by:
i.
Improper tire inflation and/or improper load/speed
practices : These practices can cause excessive operational
temperatures and stresses that exceed the tire’s capabilities.
ii.
Improper or insufficient tire rotation
iii.
Improper vehicle alignment
iv.
Damage due to:
- Rim irregularities or rim damage
-Snow chains
-Vehicle mechanical problems, including brake problems,
and vehicle wheel alignment
-Extreme temperature exposure
-Negligent and abusive driving such as tire spinning or
racing
-Improper tire storage
-Automotive accident
- Chemical corrosion or fire
- Use contrary to the vehicle manufacturer’s tire
recommendations.
-Misuse or misapplication
•
Improper Mounting or Demounting
•
Alteration: such as, but not limited to, adding a white inlay on
blackwall, tread regrooving, tire truing or siping, or adding sealant
materials to the tire.
•
Weather checking/cracking: Not covered after 48 months from
the date of purchase.

CONTINENTAL TIRE
68
• Failure to observe safety and maintenance precautions set forth in
Section 6.
ATTENTION AUTHORIZED DEALERS:
CONTINENTAL TIRE THE AMERICA’S, LLC (CTA) RESERVES THE
RIGHT TO THE FINAL INSPECTION DECISION ON CONDITIONS
FOR ALL RETURNED TIRES UNDER SECTION 3.
THIS WARRANTY IS MADE IN LIEU OF ALL OTHER WARRANTIES,
EXPRESSED OR IMPLIED, AND CTA EXPRESSLY DISCLAIMS ALL
IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO,
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. SOME U.S. STATES AND/OR CANADIAN
PROVINCES DO NOT ALLOW LIMITATIONS ON THE DURATION
OF AN IMPLIED WARRANTY, SO THE ABOVE MAY NOT APPLY
TO YOU.

TO THE EXTENT PERMITTED BY LAW, CTA DISCLAIMS LIABILITY
FOR ALL CONSEQUENTIAL AND INCIDENTAL DAMAGES. THE
REMEDIES SET FORTH IN THIS LIMITED WARRANTY ARE THE
SOLE AND EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY.
SOME U.S. STATES AND/ OR CANADIAN PROVINCES DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TOYOU.THIS WARRANTY GIVES
YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE
OTHER RIGHTS WHICH VARY FROM U.S. STATE TO STATE AND/
OR CANADIAN PROVINCE TO PROVINCE.
THIS IS THE ONLY EXPRESS WARRANTY MADE BY CTA. NO
CTA EMPLOYEE, RETAILER, OR DEALER HAS THE AUTHORITY
TO MAKE ANY WARRANTY, REPRESENTATION, PROMISE OR
AGREEMENT ON BEHALF OF CTA EXCEPT AS EXPRESSLY
WRITTEN IN THIS LIMITED WARRANTY AND ADJUSTMENT
POLICY, IN OBSERVANCE OF U.S. FEDERAL LAW, THIS
LIMITED WARRANTY AND ADJUSTMENT POLICY HAS BEEN
DESIGNATED A “LIMITED WARRANTY”. CTA DOES NOT INTEND