driver TOYOTA MATRIX 2013 E140 / 2.G Warranty And Maintenance Guide

Warrant y &
MaIntE nan CE GUIDE
www.toyota.com
00505-1 3W MG-M at
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12- tCS - 05815
MATRIX
2 0 13
If your name or address has changed
or you purchased your Toyota as a
used vehicle, please complete and
mail the attached card, even if your
warranty coverage has expired. This
will enable Toyota to contact you with
important product or safety updates
concerning your vehicle. If the card
is no longer attached, please call the
Toyota Customer Experience Center
at (800) 33 1-4331.
Check one:

Same owner, name and/or address has changed

New owner, purchased vehicle used


Same owner, additional driver who should receive product/safety updates
Mr.

Mrs.

Ms.

Miss

Dr.
First name M.I.Last name
Company name
Street address or P.O. Box Apt. or suite number
CityStateZip code
–
This information is obtained solely for the use of Toyota Motor Sales, U\
.S.A., Inc.
Toyota occasionally sends special promotional offers to registered owner\
s. Check here if you prefer not to receive these offers.
Vehicle Identification Number (required to process change) Mo.
Day Year
//
Effective date of
this information
Primary phone number– –
Alternate phone number––
E-mail address
EVV
Check here if
address below
is for company
OwnEr InfOrmaTIOn ChangE fOrm

B
oth Toyota and your Toyota dealer
are dedicated to serving your
automotive needs. Your complete
satisfaction is our first priority. Should you
have a problem or concern — either
during or after the warranty period —
please take the following steps to ensure
the quickest possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manager or
customer relations manager. In most
cases, a satisfactory solution can be
reached at this step.
Step 2
If the dealership does not address your
concern to your satisfaction, call the
Toyota Customer Experience Center at
(800) 331-4331.
Please have the following information
ready when you call:
• Your Toyota’s vehicle identification
number
(located on the driver’s side
corner of the dashboard, under the
window)
• Current mileage on your vehicle
• Name of your Toyota dealership
A Toyota customer relations representative
will assist you in working with the
dealership to find a satisfactory solution.
Step 3
If your concern has still not been resolved
to your satisfaction, Toyota offers
additional assistance through the Dispute
Settlement Program, a dispute resolution
program administered by the National
Center for Dispute Settlement. The
purpose of the Dispute Settlement
Program is to resolve disputes through
arbitration — a process by which two
parties authorize an independent third
party to hear and resolve a dispute. The
program is informal and free of charge. To
request that your case be reviewed
through the program, complete the
customer claim form in the
Owner’s
Warranty Rights Notification
booklet
(found in your glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
If you would like to request a customer
claim form, call the Toyota Customer
Experience Center at (800) 331-4331.
When you call, please have your vehicle
identification number, the current mileage
on your Toyota and the names of your
selling and servicing dealerships.
If You Need Assistance
INTRODUCTION
Introduction5

R
egular maintenance is essential to
obtaining the highest level of
performance from your Toyota. It
can also increase your vehicle’s resale
value. This booklet presents Toyota’s
maintenance recommendations in
convenient checklists, so you can easily
see what type of maintenance your vehicle
needs and document that the work was
performed.
To ensure that your vehicle receives
first-quality service and parts, Toyota
recommends having maintenance
performed by an authorized Toyota
dealership. Toyota dealership technicians
are experts on Toyota vehicles, and they
use Genuine Toyota Parts designed to your
vehicle’s exact specifications. When you
go to a Toyota dealership, you can be
confident that they will use Genuine Toyota
parts and have Toyota-trained technicians.
Miles or Months?
Toyota recommends obtaining scheduled
maintenance for your vehicle every
5,000 miles or six months, whichever
comes first.
For example:
•If you drive 5,000 miles in less than
six months, you should obtain
maintenance at5,000 miles- don’t
wait until six months.
•If at six months you have driven less
than 5,000 miles, you should obtain
maintenance atsix months- don’t
wait until 5,000 miles.
Be sure to keep an eye on your mileage
so that you obtain maintenance when
recommended. If you are a low-mileage
driver, mark your calendar to remind
yourself to obtain maintenance every six
months.
Documenting Your Investment
To help you verify that you’ve invested in
proper maintenance, each maintenance
checklist includes space for your Toyota
dealership to certify that you obtained
Genuine Toyota Service for your vehicle.
The dealership will mark the dealer service
verification area with the following stamp
(which may be customized with the
dealership’s name):
Using the Maintenance Log Charts
36Maintenance Log
MAINTENANCE

5,000 miles or 6 months
Check installation of driver’s floor matInspect and adjust all fluid levelsReplace engine oil and filter1
Rotate tiresVisually inspect brake linings/drums and
brake pads/discs
Additional Maintenance Items for
Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft bootsInspect engine air filterInspect steering linkage and bootsRe-torque propeller shaft bolt (4WD)3
Tighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading5:Re-torque propeller shaft bolt (4WD)3
Tighten nuts and bolts on chassis and
body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
10,000 miles or 12 months
Check installation of driver’s floor matInspect and adjust all fluid levelsReplace engine oil and filter1
Rotate tiresVisually inspect brake linings/drums and
brake pads/discs
Additional Maintenance Items for
Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft bootsInspect engine air filterInspect steering linkage and bootsRe-torque propeller shaft bolt (4WD)3
Tighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading5:Re-torque propeller shaft bolt (4WD)3
Tighten nuts and bolts on chassis and
body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
Schedule A — 2AZ-FE Engines
SCHEDULE A
NON-SYNTHETIC
38Maintenance Log SCHEDULE A - NON-SYNTHETIC

15,000 miles or 18 months
Check installation of driver’s floor matInspect and adjust all fluid levelsRe-torque propeller shaft bolt (4WD)Replace engine oil and filter1
Rotate tiresVisually inspect brake linings/drums and brake pads/discs
Inspect the following:
__ Ball joints and dust covers
__ Brake lines and hoses
__ Drive shaft boots
__ Engine coolant
4
__ Exhaust pipes and mountings__ Radiator and condenser
__ Rear differential oil (4WD)
__ Steering gear box
__ Steering linkage and boots
__ Transfer case oil (4WD)
Note: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may
shorten the life of the cabin air filter. Replacement may be needed if you notice reduced
air flow from the air conditioner and heater or if the windows fog easily when you use
the Fresh mode. Consult your dealer if any of these conditions occur.
Additional Maintenance Items for Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect engine air filterTighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading5:Replace rear differential oil (4WD)Replace transfer case oil (4WD)Tighten nuts and bolts on chassis and body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
1Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
2Perform these service items only if you drive primarily under the conditions indicated.3Includes operating on roads on which road salt has been applied.4Refer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more
information.
5Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
Schedule A — 2AZ-FE Engines
SCHEDULE A
NON-SYNTHETIC
Maintenance Log39SCHEDULE A - NON-SYNTHETIC

20,000 miles or 24 months
Check installation of driver’s floor matInspect and adjust all fluid levelsReplace engine oil and filter1
Rotate tiresVisually inspect brake linings/drums and
brake pads/discs
Additional Maintenance Items for
Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft bootsInspect engine air filterInspect steering linkage and bootsRe-torque propeller shaft bolt (4WD)3
Tighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading6:Re-torque propeller shaft bolt (4WD)3
Tighten nuts and bolts on chassis and
body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
25,000 miles or 30 months
Check installation of driver’s floor matInspect and adjust all fluid levelsReplace engine oil and filter1
Rotate tiresVisually inspect brake linings/drums and
brake pads/discs
Additional Maintenance Items for
Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft bootsInspect engine air filterInspect steering linkage and bootsRe-torque propeller shaft bolt (4WD)3
Tighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading6:Re-torque propeller shaft bolt (4WD)3
Tighten nuts and bolts on chassis and
body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
Schedule A — 2AZ-FE Engines
SCHEDULE A
NON-SYNTHETIC
40Maintenance Log SCHEDULE A - NON-SYNTHETIC

30,000 miles or 36 months
Check installation of driver’s floor matInspect and adjust all fluid levelsRe-torque propeller shaft bolt (4WD)Replace cabin air filterReplace engine air filterReplace engine oil and filter1
Rotate tires
Inspect the following:
__ Ball joints and dust covers
__ Brake lines and hoses
__
Brake linings/drums and brake pads/discs4
__ Drive shaft boots
__ Engine coolant5
__ Exhaust pipes and mountings
__ Front differential oil
__
Fuel lines and connections, fuel tank band
and fuel tank vapor vent system hoses
__ Fuel tank cap gasket
__ Radiator and condenser
__ Rear differential oil (4WD)
__ Steering gear box
__ Steering linkage and boots
__ Transfer case oil (4WD)
__ Transmission fluid or oil
Additional Maintenance Items for Special Operating Conditions
2
Driving on dirt roads or dusty roads:Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading6:Replace front differential oil (manual transmission only)Replace manual transmission oilReplace rear differential oil (4WD)Replace transfer case oil (4WD)Tighten nuts and bolts on chassis and body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
1Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
2Perform these service items only if you drive primarily under the conditions indicated.3Includes operating on roads on which road salt has been applied.4Inspect thickness measurement and disc runout.5Refer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more
information.
6Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
Schedule A — 2AZ-FE Engines
SCHEDULE A
NON-SYNTHETIC
Maintenance Log41SCHEDULE A - NON-SYNTHETIC

35,000 miles or 42 months
Check installation of driver’s floor matInspect and adjust all fluid levelsReplace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums and
brake pads/discs
Additional Maintenance Items for
Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft bootsInspect engine air filterInspect steering linkage and bootsRe-torque propeller shaft bolt (4WD)3
Tighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading5:Re-torque propeller shaft bolt (4WD)3
Tighten nuts and bolts on chassis and
body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
40,000 miles or 48 months
Check installation of driver’s floor matInspect and adjust all fluid levelsReplace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums and
brake pads/discs
Additional Maintenance Items for
Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft bootsInspect engine air filterInspect steering linkage and bootsRe-torque propeller shaft bolt (4WD)3
Tighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading5:Re-torque propeller shaft bolt (4WD)3
Tighten nuts and bolts on chassis and
body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
Schedule A — 2AZ-FE Engines
SCHEDULE A
NON-SYNTHETIC
42Maintenance Log SCHEDULE A - NON-SYNTHETIC

45,000 miles or 54 months
Check installation of driver’s floor matInspect and adjust all fluid levelsRe-torque propeller shaft bolt (4WD)Replace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums and brake pads/discs
Inspect the following:
__ Ball joints and dust covers
__ Brake lines and hoses
__ Drive shaft boots
__ Engine coolant
4
__ Exhaust pipes and mountings__ Radiator and condenser
__ Rear differential oil (4WD)
__ Steering gear box
__ Steering linkage and boots
__ Transfer case oil (4WD)
Note: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may
shorten the life of the cabin air filter. Replacement may be needed if you notice reduced
air flow from the air conditioner and heater or if the windows fog easily when you use
the Fresh mode. Consult your dealer if any of these conditions occur.
Additional Maintenance Items for Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect engine air filterTighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading5:Replace rear differential oil (4WD)Replace transfer case oil (4WD)Tighten nuts and bolts on chassis and body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
1Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
2Perform these service items only if you drive primarily under the conditions indicated.3Includes operating on roads which road salt has been applied.4Refer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more
information.
5Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
Schedule A — 2AZ-FE Engines
SCHEDULE A
NON-SYNTHETIC
Maintenance Log43SCHEDULE A - NON-SYNTHETIC

50,000 miles or 60 months
Check installation of driver’s floor matInspect and adjust all fluid levelsReplace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums and
brake pads/discs
Additional Maintenance Items for
Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft bootsInspect engine air filterInspect steering linkage and bootsRe-torque propeller shaft bolt (4WD)3
Tighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading8:Re-torque propeller shaft bolt (4WD)3
Tighten nuts and bolts on chassis and
body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
55,000 miles or 66 months
Check installation of driver’s floor matInspect and adjust all fluid levelsReplace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums and
brake pads/discs
Additional Maintenance Items for
Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft bootsInspect engine air filterInspect steering linkage and bootsRe-torque propeller shaft bolt (4WD)3
Tighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading8:Re-torque propeller shaft bolt (4WD)3
Tighten nuts and bolts on chassis and
body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
Schedule A — 2AZ-FE Engines
SCHEDULE A
NON-SYNTHETIC
44Maintenance Log SCHEDULE A - NON-SYNTHETIC