TOYOTA RAV4 PLUG-IN HYBRID 2022 Manual PDF

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1
1-3. Emergency assistance
For safety and security
Processing
DCM
1 Customer activates service on Toyota Customer portal & accepts terms
of services according to GDPR.
2 Server activates the service in the DCM and defines which vehicle data
to collect.
3 Defined vehicle data is collected by the DCM.
4 Data is shared with the server.
5 Data is stored in the server.
6 Data is processed in the server for fulfilling the service.
7 Processed data is presented to the customer.
For a list of eligible service please visit the Toyota Customer portal.
Implementing Regulation
Implementing Regulation Annex1 PART3 User InformationConformity
1. DESCRIPTION OF THE ECALL IN-VEHICLE SYSTEM
1.1.Overview of the 112-based eCall in-vehicle sys-
tem, its operation and functionalitiesO
1.2.
The 112-based eCall service is a public service
of general interest and is accessible free of
charge.
O
1.3.
The 112-based eCall in-vehicle system is acti-
vated by default. It is activated automatically by
means of in-vehicle sensors in the event of a
severe accident. It will also be triggered automat-
ically when the vehicle is equipped with a TPS
system which does not function in the event of a
severe accident.
O
1.4.
The 112-based eCall in-vehicle system can also
be triggered manually, if needed. Instructions for
manual activation of the system
O
1.5.
In the event of a critical system failure that would
disable the 112-based eCall in-vehicle system,
the following warning will be given to the occu-
pants of the vehicle
O
2. INFORMATION ON DATA PROCESSING
C
D

701-3. Emergency assistance
2.1.
Any processing of personal data through the
112-based eCall in-vehicle system shall comply
with the personal data protection rules provided
for in Directives 95/46/EC and 2002/58/EC, and
in particular, shall be based on the necessity to
protect the vital interests of the individuals in
accordance with Article 7(d) of Directive
95/46/EC.
O
2.2.
Processing of such data is strictly limited to the
purpose of handling the emergency eCall to the
single European emergency number 112.
O
2.3. Types of data and its recipients
2.3.1.
The 112-based eCall in-vehicle system may col-
lect and process only the following data: Vehicle
Identification Number, Vehicle type (passenger
vehicle or light commercial vehicle), Vehicle pro-
pulsion storage type (gasoline/die-
sel/CNG/LPG/electric/hydrogen), Vehicle last
three locations and direction of travel, Log file of
the automatic activation of the system and its
timestamp
O
2.3.2.
Recipients of data processed by the 112-based
eCall in-vehicle system are the relevant public
safety answering points designated by the
respective public authorities of the country on
which territory they are located, to first receive
and handle eCalls to the single European emer-
gency number 112.
O
Implementing Regulation Annex1 PART3 User InformationConformity

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1-3. Emergency assistance
For safety and security
2.4. Arrangements for data processing
2.4.1.
The 112-based eCall in-vehicle system is
designed in such a way as to ensure that the
data contained in the system memory is not
available outside the system before an eCall is
triggered.
O
2.4.2.
The 112-based eCall in-vehicle system is
designed in such a way as to ensure that it is not
traceable and not subject to any constant track-
ing in its normal operation status.
O
2.4.3.
The 112-based eCall in-vehicle system is
designed in such a way as to ensure that data in
the system internal memory is automatically and
continuously removed.
O
2.4.3.1.
The vehicle location data is constantly overwrit-
ten in the internal memory of the system so as
always to keep maximum of the last three up-to-
date locations of the vehicle necessary for the
normal functioning of the system.
O
2.4.3.2.
The log of activity data in the 112-based eCall in-
vehicle system is kept for no longer than neces-
sary for attaining the purpose of handling the
emergency eCall and in any case not beyond 13
hours from the moment an emergency eCall was
initiated.
O
Implementing Regulation Annex1 PART3 User InformationConformity

721-3. Emergency assistance
2.5. Modalities for exercising data subject’s rights
2.5.1.
The data subject (the vehicle’s owner) has a right
of access to data and as appropriate to request
the rectification, erasure or blocking of data, con-
cerning him or her, the processing of which does
not comply with the provisions of Directive
95/46/EC. Any third parties to whom the data
have been disclosed have to be notified of such
rectification, erasure or blocking carried out in
compliance with this Directive, unless it proves
impossible or involves a disproportionate effort.
O
2.5.2.
The data subject has a right to complain to the
competent data protection authority if he or she
considers that his or her rights have been
infringed as a result of the processing of his or
her personal data.
O
2.5.3.
Contact service responsible for handling access
requests (if any):
 P.73
O
3. INFORMATION ON THIRD PARTY SERVICES AND OTHER ADDED VALUE
SERVICES (IF FITTED)
Implementing Regulation Annex1 PART3 User InformationConformity

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1-3. Emergency assistance
For safety and security
QService responsible for handling access requests
3.1.Description of the operation and the functional-
ities of the TPS system/added value service P.68
3.2.
Any processing of personal data through the
TPS system/other added value service shall
comply with the personal data protection rules
provided for in Directives 95/46/EC and
2002/58/EC.
O
3.2.1.
Legal basis for the use of TPS system and/or
added value services and for processing data
through them
The Euro-
pean Union
General
Data Protec-
tion Regula-
tion
3.3.
The TPS system and/or other added value ser-
vices shall process personal data only on the
base of the explicit consent of the data subject
(the vehicle’s owner or owners).
O
3.4.
Modalities for data processing through TPS sys-
tem and/or other added value services, including
any necessary additional information regarding
traceability, tracking and processing of personal
data
 P.68
3.5.
The owner of a vehicle equipped with a TPS
eCall system and/or other added value service in
addition to the 112-based eCall in-vehicle system
has the right to choose to use the 112-based
eCall in-vehicle system rather than the TPS eCall
system and the other added value service.
O
3.5.1.Contact details for handling TPS eCall system
deactivation requestsN/A
CountryContact information
Austriadatenschutz@toyota-frey.at
Belgium/Luxembourgprivacy@toyota.be
Croatiadpcp@toyota.hr
Implementing Regulation Annex1 PART3 User InformationConformity

741-3. Emergency assistance
Czech Republic
/Hungary/Slovakiaadatvedelem@toyota-ce.com
Denmarktoyota@toyota.dk og
Estoniaprivacy@toyota.ee
Finlandtietosuoja@toyota.fi
Francedelegue.protectiondonnees@toyota-europe.com
GermanyToyota.Datenschutz@toyota.de
Great Britainprivacy@tgb.toyota.co.uk
Greececustomer@toyota.gr
Icelandpersonuvernd@toyota.is
Irelandcustomerservice@toyota.ie
Italytmi.dpo@toyota-europe.com
Netherlandswww.toyota.nl/klantenservice
Norwaypersonvern@toyota.no
Polandklient@toyota.pl
Portugalgestaodadospessoais@toyotacaetano.pt
Romaniarelatii.clienti@toyota.ro
Sloveniadpcp@toyota.si
Spainclientes@toyota.es / dpo@toyota.es.
Swedenintegritet@toyota.se
Switzerlandinfo@toyota.ch
CountryContact information

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1-3. Emergency assistance
For safety and security
QCertification for eCall

761-4. Theft deterrent system
1-4.Theft de terre nt sys te m
The indicator light flashes after the
power switch has been turned to
OFF to indicate that the system is
operating.
The indicator light goes off after the
power switch has been turned to
ACC or ON to indicate that the sys-
tem has been canceled.
QSystem maintenance
The vehicle has a maintenance-free type immobilizer system.
QConditions that may cause the sys-
tem to malfunction
OIf the grip portion of the key is in con-
tact with a metallic object
OIf the key is in close proximity to or
touching a key to the security system (key with a built-in transponder chip) of another vehicle
Immobilizer system
The vehicle’s keys have built-
in transponder chips that pre-
vent the hybrid system from
starting if a key has not been
previously registered in the
vehicle’s on-board computer.
Never leave the keys inside the
vehicle when you leave the
vehicle.
This system is designed to help
prevent vehicle theft but does not
guarantee absolute security
against all vehicle thefts.
Operating the system
NOTICE
QTo ensure the system operates correctly
Do not modify or remove the system.
If modified or removed, the proper operation of the system cannot be guaranteed.

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1-4. Theft deterrent system
For safety and security
*: If equipped
QSetting
Turn the power switch to OFF, have
all the passengers exit the vehicle
and ensure that all the doors are
closed.
Using the entry function:
Touch the sensor area on the front
outside door handle twice within 5
seconds.
Using the wireless remote control:
Press twice within 5 sec-
onds.
QCanceling
Using the entry function:
Hold the front outside door handle.
Using the wireless remote control:
Press .
Double locking system*
Unauthorized access to the
vehicle is prevented by dis-
abling the door unlocking
function from both the interior
and exterior of the vehicle.
Vehicles employing this sys-
tem have labels on the front
side windows.
Setting/canceling the double
locking system
WARNING
QDouble locking system precau- tion
Never activate the double locking sys-
tem when there are people in the vehicle because all the doors cannot be opened from inside the vehicle.

781-4. Theft deterrent system
*: If equipped
QItems to check before locking
the vehicle
To prevent unexpected triggering of
the alarm and vehicle theft, make
sure of the following:
 Nobody is in the vehicle.
 The side windows and pan-
oramic moon roof (if equipped)
are closed before the alarm is
set.
 No valuables or other personal
items are left in the vehicle.
QSetting
Close the doors and hood, and lock
all the doors using the entry func-
tion or wireless remote control. The
system will be set automatically
after 30 seconds.
The indicator light changes from being
on to flashing when the system is set.
If all doors are closed with hood open,
alarm system can be set. ( P.78)
QCanceling or stopping
Do one of the following to deacti-
vate or stop the alarm:
 Unlock the doors using the entry
function or wireless remote con-
trol.
 Start the hybrid system. (The
alarm will be deactivated or
stopped after a few seconds.)
QSystem maintenance
The vehicle has a maintenance-free type alarm system.
QTriggering of the alarm
The alarm may be triggered in the fol- lowing situations:(Stopping the alarm deactivates the
alarm system.)
Alarm*
The alarm uses light and
sound to give an alert when an
intrusion is detected.
The alarm is triggered in the
following situations when the
alarm is set:
 A locked door is unlocked or
opened in any way other than
using the entry function or
wireless remote control. (The
doors will lock again automati-
cally.)
 The hood is opened.
 The intrusion sensor detects
something moving inside the
vehicle. (Example: an intruder
breaks a window and gets into
the vehicle.)
 The tilt sensor detects a
change of vehicle inclination.
Setting/canceling/stopping
the alarm system