service VOLKSWAGEN EOS 2011 Service Manual

WARNING
Incorrect tire pressures and/or underinflation can cause sudden tire failure, loss of control, collision, serious personal injury or even death.
x When the warning symbol appears in the instrument cluster, stop and inspect the tires.
x Incorrect tire pressure and/or underinflation can cause increased tire wear and can affect the handling of the vehicle and stopping ability.
x Incorrect tire pressures and/or underinflation can also lead to sudden tire failure, including a blowout and sudden deflation, causing loss of vehicle control.
x The driver is responsible for the correct tire pressures for all tires on the vehicle. The recommended tire pressure values are listed on a sticker inside the driver door, Tire inflation pressure.
x The TPMS can only work correctly when all tires on the vehicle are filled to the correct cold tire inflation pressure specified for the tires installed on the vehicle.
x Using incorrect tire pressure values can cause accidents or other damage. Always inflate the tires to the correct specified cold tire pressure values for the tires installed on the vehicle.
x Always maintain correct cold tire inflation pressure so that TPMS can do its job.
x Always inflate tires to the recommended and correct tire pressure before driving off.
x Driving with underinflated tires causes them to flex (bend) more, letting them get too hot, resulting in tread separation, sudden tire failure and loss of control.
x Excessive speed and/overloading can cause heat build-up, sudden tire failure, and loss of control.
x If the tire pressure is too low or too high, the tires will wear prematurely and the vehicle will not handle well.
x If the tire is not “flat” and you do not have to change a wheel immediately, drive carefully and at reduced speed to the nearest service station to check the tire pressure and add air as required.
x When replacing tires or wheel rims on vehicles equipped with TPMS always read and heed the information and all WARNINGS regarding Tires and wheels, Tires and wheels.
NOTICE
x The wheel electronics are attached to special aluminum valves on the wheels. These valves are screwed on rigidly. Never bend the valves “into position” when checking and adjusting tire pressure.
x Missing valve stem caps can cause damage to the valves as well as to the TPMS sensors. To help prevent damage, always use valve stem caps like those originally installed at the factory. The caps must be screwed on tightly. Do not use metal valve stem caps.
x Do not use “comfort valve caps.” They do not seal properly and can damage the sensors.
x When replacing or rotating tires, make certain the valves and sensors are not damaged.
x The aluminum valves that are installed should be replaced after about 6 years of use because of aging in the rubber seals. The valves can be replaced when a tire is changed. Do not reuse aluminum valves after they are removed. They must be replaced. The tire pressure sensor can be reused.
x When replacing the valve cores, use only nickel-plated replacement cores.
x The batteries in the wheel electronics last up to 10 years. It is not possible to replace the batteries. The entire device must be replaced.
Underinflation increases fuel consumption and tire wear.

Dispose of the wheel electronics and the old batteries in an environmentally responsible manner. Batteries of the type used in the wheel electronics may contain Perchlorate Material. Special handling may apply. See www.dtsc.ca.gov/hadardouswaste/perchlorate. Obey all applicable legal requirements regarding proper disposal.
Do not rely only on the Tire Pressure Monitoring System. Check your tires regularly to make sure they are properly inflated and have no signs of damage, such as punctures, cuts, cracks, and blisters. Remove any objects that become embedded in the tire tread but have not penetrated into the body of tire itself.
The Tire Pressure Monitoring System checks for the factory-recommended inflation pressure, as shown on the label inside the driver door, Tire inflation pressure.
x For replacement tires that require a different inflation pressure, the TPMS must be adjusted to the new pressure specification by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. Only one value can be entered for each tire; see the tire inflation pressure label on the driver
door pillar ⇒ page 240, Tire inflation pressure.
x To help prevent damage to the sensor and valve, do not put excessive force on the valve when checking the tire pressure. Do not try to bend the valve.
x If sensors have to be replaced, have the valves changed at the same time.
x The tire valve gaskets must be replaced whenever a tire is mounted on the rim. Your authorized Volkswagen dealer or authorized Volkswagen Service Facility has a valve seal and gasket kit for this purpose. Always make sure that a valve seal and gasket kit is also used whenever a sensor is replaced.
x If you have to adjust the tire pressure on a “warm” tire, fill the tire with 2.0 - 4.35 psi (20 - 30 kPa) more than the pressure specified on the tire pressure label.
x When the TPMS determines that the air pressure in at least one tire is too low, carefully check the pressure in all 4 tires with an accurate tire pressure gauge. Low tire pressure usually cannot be determined by looking at the tire. This is especially true of low-profile tires.
A Declaration of Compliance with the United States FCC and Industry Canada regulations is found in the Consumer Information section of this Manual, Declaration of Compliance, Telecommunications and Electronic Systems.
There may be differences between the pressure readings from a tire pressure gauge and the pressures registered by the Tire Pressure Monitoring System. The electronic TPMS is more accurate.
If you have work done on your wheels or tires, inform the workshop that the vehicle is equipped with a Tire Pressure Monitoring System that has sensors in the wheels.
Indicator light (telltale)

Emergency shift program
If all selector lever position indicators in the instrument cluster display are highlighted against a bright background, there is a system malfunction. The automatic transmission and the DSG automatic transmission will then operate in the emergency shift program. The emergency shift program lets you drive the vehicle, but at a reduced speed and without being able to use all of the forward gears.
In some cases, vehicles with a DSG® Direct Shift Gearbox automatic transmission may not be able to shift into reverse. It is then impossible to drive the vehicle backwards.
In any event, have the automatic transmission checked by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Overheating of Direct Shift Gearbox (DSG®) automatic transmission
The DSG® automatic transmission may overheat, for example, due to frequent starts, extended “creeping,” or stop-and-go traffic. Overheating is indicated by the warning light Á and, if applicable, by a text message in the instrument cluster. An additional warning chime may sound. Stop and let the
transmission cool down ⇒ .
The vehicle does not move forward or in reverse even though a drive position is selected with the selector lever
If the vehicle does not move in the desired direction, the system may not have engaged the drive position correctly. Press the brake pedal and select the drive position again.
If the vehicle still does not move in the desired direction, there is a system malfunction. See your authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance to have the system checked.
NOTICE
x As soon as you get any of these warnings about transmission overheating, you must either park the vehicle in a safe place or drive faster than 12 mph (20 km/h).
x If the text message and acoustic warning repeat themselves every 10 seconds or so, you must park the vehicle in a safe place as soon as you can safely do so and stop the engine. Let the transmission cool down.
x To help prevent damage to the transmission, do not drive the vehicle again until the acoustic warning has stopped. As long as the engine is overheated, avoid stop and start driving and avoid low speeds (“walking pace”).

Lights up Possible cause Proper response
D
Power steering assist is reduced.
Stop, restart the engine, and drive a short distance. If the yellow warning light does not come on again, you do not need to have the steering system checked. Otherwise, have the steering checked immediately by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility.
Vehicle battery was disconnected and has been reconnected. Drive a short distance at about 10–12 mph (15–20 km/h).

Flashes Possible cause Proper response
D Electronic steering column lock malfunction.

WARNING
Failure to heed warning lights and instrument cluster text messages can cause the vehicle to break down in traffic and result in a collision and serious personal injury.
x Never ignore warning lights or text WARNINGS.
x Always stop the vehicle as soon as it is safe to do so.
WARNING
Driving with bad brakes can cause a collision and serious personal injury.
x If the brake warning light "2!+% or Hdoes not go out, or comes on when driving, either the brake fluid level in the reservoir is too low or there is a fault in the brake system. Stop the vehicle as soon as you can do so safely and get expert assistance, Brake fluid.
x If the brake warning light "2!+% or Hcomes on at the same time as the ABS warning light !"3 or J,j, the ABS may not be working properly. This could cause the rear wheels to lock up relatively quickly during braking. Rear wheel brake lock-up can cause loss of vehicle control.
x If you believe the vehicle is safe to drive, drive slowly and very carefully to the nearest authorized Volkswagen dealer, authorized Volkswagen Service Facility, or other qualified workshop and have the brake system inspected. Avoid sudden hard braking and steering.
x If the ABS indicator light !"3 or J,does not go out, or if it comes on while driving, the ABS system is not working properly. The vehicle can then be stopped only with the standard brakes (without ABS). You will not have the protection ABS provides. Contact your authorized Volkswagen dealer or an authorized Volkswagen Service Facility as soon as possible.
x If the symbol "2!+% 7%!2 or Ilights up in the instrument cluster display, whether alone or together with a text message, immediately contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility to have the brake pads checked and, if necessary, replaced.
NOTICE
Failure to heed warning lights or text WARNINGS can result in vehicle damage.
Parking brake

Fig. 132 Between the front seats: Parking brake.

Brake disc corrosion (rust) and dirt buildup on the brake pads are more likely to occur if the vehicle is not driven much or is driven only for short distances with little braking. If the brakes have not been used and there is some rust on the discs, clean the brake discs and pads once in a while by carefully braking a couple of times while driving at relatively high speed to help clean the brake discs and pads.
Make sure nobody is behind you and that you do not endanger yourself or others ⇒ .
Brake system malfunction
If you brake and find that the vehicle doesn't brake nearly as well as it used to (sudden increase in stopping distance), a brake circuit may have failed. The brake warning light H or "2!+%will come on and a message may appear in the instrument cluster display. If you believe the vehicle is safe to drive, immediately take it to the nearest authorized Volkswagen dealer or authorized Volkswagen Service Facility for repair. Drive slowly and very carefully, allow for the longer stopping distance, and be ready to push longer and harder on the brake pedal to slow the vehicle down.
Brake booster
The brake booster works only when the engine is running. It increases the force on the brakes above and beyond the pressure put on the brake pedal by the driver.
If the brake booster is not working, or if the vehicle has to be towed, you will have to push the brake pedal harder to make up for the lack of booster assistance and the resulting longer stopping distance
⇒ .
WARNING
New brake pads do not provide maximum braking performance.
x New brake pads do not have the best stopping power for the first 200 miles (320 km) and must be “broken in.” You can compensate for the slightly reduced braking force by putting more pressure on the brake pedal.
x Drive with extra care while the new brake pads are being broken in. This reduces the risk of collisions and serious personal injuries due to a loss of control over the vehicle.
x Never follow other vehicles too closely or put yourself into other situations that might require sudden, hard braking, especially when the brake pads have not been broken in.
WARNING
Overheated brakes will reduce the vehicle's stopping power and increase stopping distances considerably.
x When driving downhill, the brakes have to work especially hard and heat up quickly.
x Before driving downhill, especially on hills that are long or steep, always reduce speed and shift into lower gear (manual or automatic transmission). This will let the vehicle use engine braking and reduce the load on the brakes. Otherwise, the brake system could overheat and possibly fail. Only use the brakes when you need them to slow the vehicle down more or to stop.
x A damaged front spoiler or a non-standard spoiler can reduce airflow to the brakes and make them overheat.

WARNING
Wet brakes or brakes coated with ice or road salt react slower and need longer stopping distances.
x Carefully apply the brakes to test them.
x Always dry brakes and clean off ice and salt coatings with a few cautious brake applications when visibility, weather, road and traffic conditions permit.
WARNING
Driving when the brake booster is not working increases stopping distances and can cause accidents and serious personal injuries.
x Never let the vehicle coast when the engine is switched off.
x If the brake booster is not working (such as when the vehicle is being towed), a lot more pedal force is needed to slow down and stop.
NOTICE
x Never “ride” the brakes by keeping your foot on the brake pedal when you do not want to brake. Constant pressure on the brake pedal can make the brakes overheat. Riding the brakes will substantially reduce braking performance, increase stopping distance, and can cause complete brake system failure.
x Before driving downhill, especially on hills that are long or steep, always reduce speed and shift into lower gear (manual or automatic transmission). This will let the vehicle use engine braking and reduce the load on the brakes. Otherwise, the brake system could overheat and possibly fail. Only use the brakes when you need them to slow the vehicle down more or to stop.
When the front brakes are serviced, you should have the rear brake pads inspected at the same time. The wear of all brake pads should be visually checked regularly. The best way to check for brake pad wear is to have your authorized Volkswagen dealer or authorized Volkswagen Service Facility visually inspect the pads through the openings in the wheel rims or from underneath the vehicle. If necessary, the wheels can be taken off for a more thorough inspection.
Braking assistance systems

Brake fluid specifications
Volkswagen has developed a special brake fluid that is optimized for the brake system in your Volkswagen. Volkswagen recommends that you use brake fluid that expressly conforms to quality standard VW Standard 501 14 for optimum performance of the brake system. Check the information on the container for the brake fluid you want to use to make sure it meets the requirements for your vehicle.
Brake fluid that complies with VW Standard 501 14 can be purchased from your authorized Volkswagen dealer or authorized Volkswagen Service Facility.
If this special brake fluid is not available you may – under these circumstances – use another high quality brake fluid that complies with U.S. Federal Motor Vehicle Safety Standard (FMVSS) 116 DOT 4
⇒ .
Please note, however, that not all brake fluids that comply with U.S. Federal Motor Vehicle Safety Standard FMVSS 116 DOT 4 have the same chemical composition. Some of these brake fluids can contain chemicals that could, over time, degrade or damage internal parts of the vehicle’s brake system.
Volkswagen therefore recommends that you use brake fluid that expressly complies with VW Standard 501 14 for optimum brake system performance over the long term.
Brake fluid level
The fluid level in the transparent brake fluid reservoir must always be between the MIN and MAX
marking ⇒ .
On some vehicles, engine components block the view of the brake fluid reservoir and make it impossible to see the brake fluid level. If you cannot clearly see the brake fluid level in the brake fluid reservoir, please see an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
The brake fluid level drops slightly when the vehicle is being used as the brake pads wear and the brakes are automatically adjusted.
Changing brake fluid
Brake fluid must be changed according to the service schedule in your ⇒ booklet Warranty and
Maintenance. Have the brake fluid checked by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. Refill only with new brake fluid that meets the standards listed above.
WARNING
Brake failure and reduced brake performance can be caused by not having enough brake fluid in the reservoir or by old or incorrect brake fluid.
x Check the brake system and brake fluid level regularly.
x Always change the brake fluid according to the service schedule in your
⇒ booklet Warranty and Maintenance.
x Hard braking with old brake fluid may cause vapor lock. Vapor lock reduces braking performance, increases stopping distances and can even cause total brake failure.
x Always make sure that only the correct brake fluid is used. Only use brake fluid that expressly conforms to VW Standard 501 14 or, if it is not available, only use a high-quality brake fluid that conforms to U.S. Standard FMVSS 116 DOT 4 requirements.
x Using another brake fluid, or one that is not of high quality, can impair the function of the brake system and reduce its effectiveness. If the container does not say that the brake fluid complies with VW Standard 501 14, or U.S. Standard FMVSS 116 DOT 4, do not use it.
x The brake fluid must be new.

Rear lid assist during opening and closing the CSC roof
Before the CSC roof opens or closes, the rear lid assist system uses the PDC sensors to check that there is enough room behind the vehicle for the rear lid to swing out past the rear bumper.
x If an obstacle is detected, roof operation stops. Unlike the Park Distance Control system, rear lid assist has no acoustical alert signal. Remove any obstacles behind the vehicle or move the vehicle forward so that there is enough room for the luggage compartment lid to swing out.
x If you operate the CSC roof lever again after roof has automatically stopped (because rear lid assist has detected an obstacle), roof operation will start again after a few seconds. The CSC roof will not stop again automatically if an obstacle is detected a second time. Instead, a warning will appear in the instrument cluster display.
x Because the rear lid assist system uses the PDC sensors, its operation depends on whether or not the PDC system is working properly. PDC is working properly if the warning chime sounds when you shift into Reverse.
Muting the Park Distance Control volume
You can mute the PDC beeping signals by tapping the + function key on the Radio or Navigation system screen (if applicable). Tap the function key again to reactivate the acoustic signals.
Switching Park Distance Control back on after it was switched off reactivates the volume. System malfunction warning signals cannot be switched off.
WARNING
Never rely completely on the PDC for information about people and objects that might be in the way of the vehicle and could be struck by the vehicle causing serious personal injury.
x The PDC sensors have blind spots where they cannot detect people or objects.
x Always watch for people, especially small children and animals, because the sensors may not always be able to detect them.
If you hear a long beep lasting about 3 seconds when you first turn PDC on, this means there is a malfunction in the Park Distance Control system. Switch off the Park Distance Control system with the button and have it immediately checked by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility.
Rear lid assist can be deactivated by an authorized Volkswagen dealership or authorized Volkswagen Service Facility. If this is done, Park Distance Control still works and will give an acoustic warning if the CSC roof is opened or closed while the vehicle is in Reverse. The signal sounds as soon as the luggage compartment lid swings into the area scanned by the PDC sensors.

WARNING
Poor visibility increases the risk of collisions and other accidents that cause serious personal injuries.
x Always make sure all windows are clear of ice, snow and condensation for good visibility to the front, sides, and rear.
x Maximum heating output and defrosting performance are not possible until the engine has reached operating temperature. Wait until you have good visibility before driving off.
x Always make sure you know how to properly use the climate control system as well as the rear window defroster that you will need for good visibility.
x Never use air recirculation for long periods of time. When the air conditioner is off and recirculation mode is on, condensation can quickly form on the windows and greatly reduce visibility.
x Always switch off recirculation mode when it is not needed.
WARNING
Stale air causes driver fatigue and reduces driver alertness, which can cause accidents, collisions and serious personal injury.
x Never switch off the fan for a long period of time and never use air recirculation for a long period of time because no fresh air will enter the passenger compartment.
NOTICE
x If you think the air conditioner is not working properly or may be damaged, switch it off to help prevent more damage. Have the air conditioner checked by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility.
x Air conditioner repair requires specialized knowledge and special tools. Volkswagen recommends that you see an authorized Volkswagen dealer or an authorized Volkswagen Service Facility.
x Do not smoke when air recirculation is switched on. Smoke drawn into the ventilation system can leave residue on the evaporator and on the dust and pollen active carbon filter, resulting in permanent odors whenever the air conditioner is switched on.
If the air conditioner is switched off, the fresh outside air will not be dehumidified. To help keep the windows from fogging over, Volkswagen recommends leaving the air conditioner (compressor) switched on. Press the !