lock VOLKSWAGEN EOS 2011 Workshop Manual

WARNING
High voltage systems in the engine compartment can cause electrical shocks or even electrocution, severe burns, other serious injuries, and even death!
x Never short-circuit the electrical system. Be especially careful when using jumper cables. The vehicle's battery could explode!
x To reduce the risk of electrical shock and personal injury while the engine is running or being started:
– Never touch ignition cables. Never touch other components of the high voltage electronic ignition system.
– Never touch the wiring of the HID – High Intensity Discharge (Xenon) headlights.
x Read and heed the important information and warnings on cleaning the engine compartment Cleaning the engine compartment.
WARNING
Moving parts in the engine compartment can cause serious personal injury on contact.
x Never reach into the area around or touch the radiator fan. Contact with the blades can cause serious personal injury. Always remember that the radiator fan is temperature-controlled and can come on suddenly even when the engine has been switched off for a while and the key has been removed from the ignition.
x If you have to perform a check or repair when the engine is running, there are more risks from the rotating parts, such as the drive belts, alternator, radiator fan, etc., and from the high-voltage ignition system. Always use extreme care.
– Always make sure that jewelry, loose clothing and long hair do not get caught in rotating engine parts. Before starting any work remove your jewelry, take off your necktie, tie back and cover your hair, and do not wear clothing that can hang down and get caught in moving engine parts.
– Always use extreme caution if the accelerator pedal has to be depressed to perform a check. The vehicle will start to move even if the parking brake is on.
x Never leave any objects in the engine compartment, for example cleaning rags and tools. Objects left behind can cause malfunctions, engine damage, and even fires.
WARNING
Operating fluids and some materials in the engine compartment can catch fire easily, causing burns and other serious personal injuries!
x Never smoke near the engine compartment.
x Never work next to open flames or sparks.
x Never pour or spill operating fluids or other flammable liquids on the engine. These fluids can ignite on hot engine parts and cause injuries.
x If work on the fuel system or the electrical system is necessary:
– Always disconnect the 12 Volt vehicle battery. Make sure the vehicle is unlocked when you disconnect the battery, or the alarm will go off. Never touch the electrical wiring of the ignition system.
– Never work near heaters, water heaters, or other open flames.
x Always have a functional, approved fire extinguisher nearby.

Opening the engine hood
x Before you open the hood, make sure that the windshield wiper arms are resting on the windshield
⇒ .
x Open the driver door and pull the inside hood release lever in the direction of the arrow ⇒ fig. 150.
The engine hood is released from its latch by a spring ⇒ .
x Push the outside hood release lever ⇒ fig. 151 (arrow) and lift the hood all the way up. A gas-filled strut will hold the hood up.
Closing the engine hood
x Pull the hood down to overcome the resistance of the gas-pressure strut ⇒ .
x Lower the engine hood by hand until it is about 1 ft. (30 cm) above its latch and then let it drop into place to latch it. Do not push down on it afterwards!
If the hood does not close completely, open it again and close it properly.
When the hood is properly closed, you can see that it fits flush with the other body parts. The display
in the instrument cluster no longer indicates that the engine hood is open ⇒ page 350, Display.
WARNING
If the hood is not closed properly, it could fly up and block your view while you are driving. This can lead to a crash and serious personal injuries.
x After closing the engine hood, check that the hood release lever is properly latched into the hood latch. The engine hood must be flush with the surrounding auto body parts.
x If you ever notice that the hood latch is not properly secured when the vehicle is moving, stop at once and close it.
x Never let anyone get in the way of the hood when closing it.
NOTICE
x Make sure the windshield wipers are switched off and the windshield wiper arms are resting on the windshield before you open the hood. Otherwise, the windshield wipers and the hood may be damaged.
x Always put the windshield wiper arms down against the windshield before driving the vehicle.
NOTICE
Before opening or closing the engine hood, make sure there is enough room to do so, for example when the vehicle is in a garage.

x Carefully unscrew the cap ⇒ .
x Add only new engine coolant according to Volkswagen specifications ( Engine coolant
specifications) ⇒ .
x The engine coolant level must be inside the marks on the side of the reservoir . Do not fill above
the top edge of the filling range! ⇒ 
x Screw the lid tightly.
x Even in an emergency, do not use any other kind of coolant additive if engine coolant meeting Volkswagen specifications ( Engine coolant specifications) is unavailable! Instead, add distilled water
only ⇒ . As soon as possible, have the correct coolant ratio restored using engine coolant that meets Volkswagen specifications, Engine coolant specifications.
WARNING
Hot steam and hot engine coolant can cause serious burns.
x Never open the hood if you see steam or coolant escaping from the engine compartment. Always wait until you no longer see or hear steam or coolant escaping from the engine.
x Always let the engine cool down completely before carefully opening the hood. Hot components will burn skin on contact.
x When the engine has cooled down and you are ready to open the hood:
– Firmly apply the parking brake and shift the transmission into Park (P) (automatic) or Neutral (manual only).
– Take the vehicle key out of the ignition.
– On vehicles with Keyless Access, make sure that the remote control vehicle key is out of range of the vehicle and that the vehicle cannot be started by depressing the starter button, Starter button.
– Always keep children and others away from the engine compartment and never leave them unsupervised.
x The engine coolant system is under pressure when the engine is hot. Never unscrew the coolant expansion tank cap when the engine is hot. Hot coolant can spray out and cause severe burns and other serious injuries.
– Turn the cap slowly and very carefully in a counterclockwise direction while applying light downward pressure on the top of the cap.
– Always protect your face, hands, and arms from hot escaping coolant or steam by covering the cap with a large, thick rag.
x Never spill fluids on the engine or exhaust system when refilling. Spilling fluids onto hot parts of the engine or exhaust system can cause a fire. Under some conditions, the ethylene glycol in engine coolant can catch fire.
NOTICE
x Use distilled water only when adding coolant! All other types of water contain chemical compounds that can cause extensive corrosion damage to the engine. This can even lead to engine failure. If you have added non-distilled water, take the vehicle immediately to an authorized Volkswagen dealer or an authorized Volkswagen Service Facility to have the coolant system drained, flushed, and refilled completely with the proper coolant.
x Refill engine coolant only up to the top edge of the marked fill range . Excess engine coolant may be forced out of the engine cooling system when it gets hot and cause damage.
x In the case of significant engine coolant loss, refill engine coolant only when the engine is completely cooled down. Significant engine coolant loss is a sign of leaks in the cooling

Vehicles with Keyless Access
If the ignition will not start after reconnecting the vehicle battery, lock the vehicle from the outside and
unlock it again ⇒ page 42, Unlocking or locking the vehicle with Keyless Access. Then try to start the ignition again. If the ignition cannot be switched on, contact an authorized Volkswagen dealer, an authorized Volkswagen Service Facility, or another qualified workshop for assistance.
Automatic electrical load deactivation
If the vehicle battery drain is high, the intelligent onboard electrical system management automatically takes steps to help prevent battery drain.
x The idle speed is increased so that the alternator provides more power.
x The power to devices that consume a lot of electricity is cut back or switched off completely.
x When the engine is started, the power supply to the 12 Volt sockets is temporarily interrupted.
The onboard electrical system management cannot always keep the battery from being drained. For example, the battery will drain if the engine is not running, but the ignition is switched on or the parking lights are left on for a long time when parked.
What drains the vehicle battery?
x Long periods when the engine is not running, especially when the ignition is on.
x Using electrical systems or devices when the engine is switched off.
x Leaving the vehicle unlocked for several days when not in use.
x Operating the CSC roof when the engine is switched off.
x The selector lever is left for a long period of time in any position other than P when the ignition is switched off, Starting and stopping the engine.
WARNING
Failure to use the proper battery with proper mounting and connections may cause short circuits, fires, and serious personal injuries.
x Always use only maintenance-free or cycle-free, leak-proof batteries with the same specifications and dimensions as the original equipment battery. Specifications are listed on the battery housing.
WARNING
When the vehicle battery is charged, it produces highly explosive hydrogen gas.
x Charge vehicle batteries only in well-ventilated areas.
x Never charge a frozen or thawed battery. A dead battery can freeze at temperatures around +32 °F (0 °C).
x You must replace the vehicle battery if it was frozen.
x Incorrectly connected cables can cause a short-circuit. First connect the positive cable (+) and then the negative cable (-).
NOTICE
x Never disconnect the vehicle battery or connect 2 vehicle batteries to each other when the ignition is switched on or the engine is running. Doing this may damage the electrical system or electronic components.

x Never clean headlights with a dry cloth or sponge. Always use a wet cloth or sponge. For best results use soapy water.
x When washing or rinsing the vehicle in cold weather, do not let water get into the lock cylinders or point the hose at gaps around the doors, hood, or luggage compartment lid. The water could freeze on the locks and seals and make it difficult to open the vehicle!
x In cold weather, dry the rubber gaskets (rubber seals) and the surfaces they touch with a cloth to make sure they do not freeze shut.
NOTICE
To help prevent vehicle damage in a car wash:
x Close the CSC roof completely.
x Compare the vehicle track width with the dimensions of the guide rails in the car wash to help prevent damage to wheel rims and tires!
x Switch off the rain sensor before driving the vehicle through a car wash, Rain sensor.
x Make sure there is enough clearance for the height and width of the vehicle.
x To help prevent paint damage to the engine hood, place wiper blades against the windshield after they have dried. Do not let them snap back into place.
x Fold the outside mirrors toward the vehicle body. Do not fold power folding mirrors manually!
x Lock the luggage compartment lid to help prevent unintentional opening in the car wash.
Washing with a power washer

WARNING
After the vehicle has been washed, the wet brakes or, in winter, brake discs or pads coated with ice, react slower and need longer stopping distances.
x Always dry the brakes and clean off any ice coatings with a few careful applications of the brake. Make sure not to endanger other motorists or cyclists or disobey legal requirements.
NOTICE
Never wash the CSC roof with a power washer or use “brushless” automatic car washes. Water that is sprayed under high pressure may cause leaks or may damage the rubber seals of the CSC roof.
x Do not use any rubber care materials that contain silicone or any cleaners that contain acids such as industrial dust remover or insect remover on the CSC roof seals.
NOTICE
x Water temperature should not be more than +140 °F (+60 °C).
x To help prevent damage to the paint, do not wash the vehicle in direct sunlight.
x In order for Park Distance Control to work correctly, the sensors in the rear bumper must be kept clean and clear of snow and ice.
x When using a power washer or steam cleaner, only spray the sensors directly for a short period of time and always keep the nozzle at least 4 inches (10 cm) from the sensor.
x Do not clean icy or snow-covered windows with a power washer.
x When washing or rinsing the vehicle in cold weather, do not let water get into the lock cylinders or point the hose at gaps around the doors, hood, or luggage compartment lid. The water could freeze on the locks and seals and make it difficult to open the vehicle!
Cleaning windows and outside mirrors

Deicing door lock cylinders

Declaration of Compliance, Telecommunications and
Electronic Systems
Radio Frequency Devices and Radiocommunication Equipment User Manual Notice.
Radio-based equipment
x Mobile Phone Package
x Electronic immobilizer
x HomeLink® Universal Transmitter
x Remote control vehicle key
x Tire Pressure Monitoring System
x Keyless Access locking and starting system
x Park Distance Control (PDC) system
These devices comply with:
FCC Part 15.19
These devices comply with Part 15 of the FCC Rules. Operation is subject to the following 2 conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
FCC Part 15.21
CAUTION:
Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
These devices comply with RSS-210 of Industry Canada.
Operation is subject to the following 2 conditions:
(1) This device may not cause interference, and
(2) this device must accept any interference, including interference that may cause undesired operation of the device.
The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment.

Frequently asked questions (FAQ)
If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find helpful information under “Special considerations” or “Checklist” in the index.

Description Possible causes, among others Possible remedy
Engine does not start.
Vehicle battery dead. – Perform jump-start – Charge vehicle battery.
The wrong vehicle key is used. Use a valid vehicle key
Fuel level too low. Refuel
Vehicle cannot be locked or unlocked using vehicle key.
– Battery in the remote control vehicle key is dead. – Too far away from the vehicle (out of range). – Buttons have been pressed too many times.
– Replace the battery in the remote control vehicle key – Move closer to vehicle. – Synchronize vehicle key – Lock or unlock vehicle manually
Unusual noises. Cold engine, braking assist systems, electronic steering column lock.
Check the “Noises” entry in the index.
Odd driving behavior. Assistance systems activated. Check the “Assistance systems” entry in the index.
DSG® Direct Shift Gearbox too hot. Stop vehicle as soon as you can safely do so.
Front seats cannot be adjusted with power controls.
Vehicle battery dead. Charge vehicle battery
Fuse blown. Check fuse and replace if necessary
CSC roof will not move. CSC roof malfunction. Check whether any technical requirement for opening and closing the CSC roof is not met. If necessary contact an authorized Volkswagen dealer or an authorized Volkswagen Service Facility.
Features do not work as described in this manual. Settings were adjusted in the Volkswagen Information System.
Check and reset to factory settings if necessary.
Headlights do not light up the road as they should.
– Headlights incorrectly adjusted. – Light bulbs burned out. – Low beams not switched on.
– Have the headlight range adjusted by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. – Change light bulbs – Switch on low beams
Electrical consumers do not work. Vehicle battery charge too low. Charge vehicle battery
Remaining fuel level too low. Refuel
Fuse blown. Check fuse and replace if necessary

WARNING
Careless opening and closing of the doors, the CSC roof, the luggage compartment lid, and the power sunroof is dangerous and can cause serious personal injury.
x Open or close the doors, the CSC roof, the luggage compartment lid, and the power sunroof only when no one is in the way.
WARNING
Before using the emergency procedure to close the CSC roof, park the vehicle as far away from moving traffic as possible. If necessary, switch on the emergency flashers and set up a warning triangle. Obey all applicable legal requirements.
NOTICE
If the vehicle's battery fails or the power windows won't work, the door windows are not lowered when the door is opened or closed. Always close and open the door carefully to help prevent damage to the window, the paint, or the rubber seal.
NOTICE
x Before using the emergency procedure to close the CSC roof and while doing it, check the area behind the vehicle for possible obstacles and make sure there is enough room to avoid damage. Rear lid assist does not work before and during the emergency closing procedure.
x Never close the CSC roof if the car is on a workshop hoist, parked with one side on a curb, or raised on a car jack or jackstands.
NOTICE
To help prevent vehicle damage, carefully remove and properly reinstall parts after emergency locking or unlocking.