ESP VOLKSWAGEN EOS 2021 Owner´s Manual

WARNING
Contact with parts of the vehicle interior can cause serious personal injury in a crash.
x Always make sure that all vehicle occupants stay in a proper seating position and are properly restrained whenever the vehicle is moving.
x Improper seating positions increase the risk of serious and fatal injury, especially when an airbag deploys and strikes a passenger in an improper seating position.
Proper seating position

Fig. 40 The driver should never sit closer than 10 inches (25 cm) of the steering wheel.

Fig. 41 Proper safety belt positioning and head restraint adjustment.

x Slide a flat object, such as a plastic credit card, underneath the right side of the cap on the right-
hand seat guide rod ⇒ fig. 47 (2) to unlock the head restraint.
x Push the flat object (plastic card) in against the guide rod to depress a release button located under the cap (not visible).
x Use one hand to hold the release button in with the flat object. With your other hand, lift the same guide rod slightly to expose a notch in the rod at the bottom (can be seen and felt with fingers). The right-hand guide rod is now released.
x To release the left-hand guide rod, press button (1) in (towards guide rod) and hold.
x Pull the head restraint out completely while holding button (1).
Installing the front head restraints
x Position head restraint properly over the head restraint guides of the respective seat backrest and insert the head restraint into the guides.
x Push the head restraint down while pressing button (1).
x Move the seat backrest into an upright position if necessary.
x Adjust the head restraint according to the occupant's size, Adjusting the front head restraints.
WARNING
Driving without head restraints or with improperly adjusted head restraints increases the risk of serious injuries in a collision.
x Always drive with the head restraints in place and properly adjusted to help minimize the risk of neck injury in a crash.
x Always reinstall head restraints as soon as possible so that vehicle occupants are proper-ly protected.
NOTICE
When removing or reinstalling the head restraint, take care that the head restraint does not strike the headliner or other parts of the vehicle. The headliner or other parts of the vehicle could otherwise be damaged.
Adjusting the steering wheel position

Fig. 48 Manual adjustment for the steering wheel position.

To raise the center armrest, pull the armrest and latch upward in the direction of the arrow ⇒ fig. 49 (1).
To lower the center armrest, first lift it all the way up. Then you can push the center armrest down until it latches in place.
To move the center armrest forwards and backwards, pull it forward in the direction of the arrow (2) or slide it backward until it clicks into place.
WARNING
The center armrest can restrict the driver's arm movement and cause crashes and serious personal injury.
x Always keep storage compartments in the center armrest closed while driving.
x Never let a passenger, especially a child, ride on the center armrest. Improper seating position can increase the risk of serious personal injury in a crash.

WARNING
Improper use or positioning of a safety belt extender increases the risk of serious personal injury and death.
x A driver or passenger who is not properly restrained can be seriously injured by striking the interior of the passenger compartment or by the safety belt itself, which can be displaced from stronger parts of the body into sensitive areas like the abdomen.
x Safety belt extenders offer optimum protection only when they are properly used.
x Only use the extender when the belt is not long enough to be worn low and snug and the person is in the correct seating position. Remove and stow extender safely when not needed.
x Always make sure the safety belt tongue of the safety belt extender is securely inserted into the buckle for the seating position that belongs to the seat where the safety belt extender is being used. Attaching the safety belt to the wrong buckle will reduce safety belt effectiveness and can cause serious personal injury.
x Never use the safety belt extender if you can properly attach the safety belt without it. Using a safety belt extender when not needed can increase the risk of injury, especially in a collision.
x Never use a safety belt extender if the distance (B) between the front edge of the safety belt extender buckle (A) and the centerline of the person using the safety belt extender
⇒ fig. 64 (C) is less than 6 inches (15 cm).
x Never leave a safety belt extender attached to the vehicle safety belt buckle when the extender is not needed and being used with the safety belt. Otherwise, the airbag control module will receive an incorrect signal from the safety belt buckle and this will prevent the airbag from working properly for a person who is not using the safety belt.
x Never use more than 1 extender with a safety belt. Using more than 1 extender can change the way the safety belt passes over the body and can cause serious injury.
x Never use the safety belt extender to secure a child restraint.
x Never use a safety belt extender on your Volkswagen that you got from another automobile manufacturer or from an automotive parts store.
x Never use the safety belt extender you got for your vehicle for any other vehicle, regardless of make, model, or model year.
NOTICE
x Leaving the extender attached to the safety belt buckle when the front seat is occupied and the safety belt is not being used will signal to the airbag control unit that the front passenger seat is occupied and that the safety belt is being used. The electronic control unit for the airbag system will then receive incorrect information that will
– cause the safety belt pretensioner to deploy unnecessarily in collisions.
– cause the front passenger airbag to deploy later in collisions in which the front airbag would otherwise be triggered earlier to help protect an unrestrained front seat passenger.
x A pretensioner that has deployed cannot be repaired. The entire safety belt must be replaced.
NOTICE
If the safety belt extender is left attached to the safety belt buckle, the safety belt warning system will sense that the safety belt for that seat is being used. The warning light will not come on and the warning chime will not sound even though the seat is occupied and the safety belt is not being used.

WARNING
Improper handling, care, servicing, and repair procedures can increase the risk of personal injury and death by preventing a belt pretensioner from activating when needed or by causing it to activate unexpectedly.
x The pretensioner can be activated only once. If a pretensioner has been activated, the safety belt must be replaced.
x Safety belt systems including the pretensioners cannot be repaired. Special procedures are required to remove, install, and dispose of this system.
x Never repair, adjust, or change pretensioners or any other part of the safety belt system yourself. We strongly recommend that you have any work on the safety belt system performed by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. They have the necessary technical information, training, and special equipment, Parts, accessories, repairs, and modifications.
WARNING
Undeployed safety belt pretensioners and airbag modules contain explosive materials that can cause serious personal injuries if they are not properly handled when they or the vehicles they are installed in are scrapped.
x Never abandon vehicles or vehicle parts.
x Always scrap vehicles and vehicle parts, especially those containing undeployed airbag modules and undeployed safety belt pretensioners, at a licensed facility that has the knowledge and experience to properly dispose of the vehicle and its safety belt and airbag systems.
Undeployed airbag modules and safety belt pretensioners are classified as Perchlorate Material. Special handling may apply – see http://www.dtsc.ca.gov/hazardouswaste/perchlorate. Obey all applicable legal requirements regarding handling and disposal of the vehicle or parts of its restraint system, including airbag modules and safety belts with pretensioners. Authorized Volkswagen dealers and authorized Volkswagen Service Facilities are familiar with the requirements, and we recommend that you have them perform this service for you.

Lights up Possible cause Proper response
Cornering light malfunction. If all light bulbs are OK, see an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Adaptive Front Lighting System (AFS) malfunction.
Fog lights switched on (indicator light on the headlight switch).
Z

WARNING
Daytime running lights are not bright enough to let you see ahead or be seen by others when it is dark.
x Always switch on the low-beam headlights at dusk or when it is dark and whenever the weather is bad or visibility is poor.
x Never use the daytime running lights to see where you are going. They are not bright enough and will not let you see far enough ahead for safety, especially at dusk or when it is dark. Always switch on the low-beam headlights at dusk or when it is dark.
x The taillights do not come on with the daytime running lights. Unless the taillights are on, a vehicle cannot be seen by others in bad weather, at dusk, or when it is dark.
x Even if automatic headlight control (AUTO) is switched on, the low-beam headlights may still not come on by themselves in fog or heavy rain. You have to switch on the low-beam headlights manually.
In cool or humid weather, the insides of the headlights, the rear lights, and turn signals can temporarily fog up. This is normal and does not affect the service life of the vehicle's lighting system.
Lights and vision features

When you move the selector lever to Reverse (R), the static cornering lights on both sides of the vehicle may come on so that you can see the area around the vehicle better when backing up.
The static cornering lights work only when the headlights are on. If you are using automatic headlight
control (headlight switch in the AUT O position ⇒ fig. 83), they work only when the headlights have been automatically switched on. The static cornering lights do not come on when the headlight switch is in the O position or when the fog lights themselves have been switched on, Switching lights on and off.
Automatic headlight control (AUTO)
Automatic headlight control is a convenience feature only and cannot always recognize all lighting and driving situations.
If the light switch is in the AUT O position, both vehicle lighting and instrument and switch lighting are
automatically switched on and off in the following situations ⇒ :

Automatic activation: Automatic deactivation:
If the low-light sensor registers darkness, for example when driving through a tunnel. If sufficient brightness is registered.
If the rain sensor recognizes rain and switches the windshield wipers on. If the windshield wipers have not moved for several minutes.
Adaptive Front Lighting System (AFS)
The Adaptive Front Lighting System works only with the low beams switched on and only at speeds above about 6 mph (10 km/h). The swivel-mounted lamps automatically improve road illumination during cornering.
On vehicles equipped with the Adaptive Front Lighting System, the feature is switched on and off via the Assistants menu in the instrument cluster display, Volkswagen Information System .
WARNING
Crashes and other accidents can happen when you cannot see the road ahead and when you cannot be seen by other motorists.
x Never use daytime running lights (DRL) to see where you are going. DRL are not bright enough to light up the roadway and be seen by other motorists. You will not be able to see far enough ahead for safety, especially at dusk or when it is dark. Always switch on the low-beam headlights at dusk or when it is dark.
x The taillights do not come on when the daytime running lights are switched on. A vehicle without taillights on cannot be seen by others in bad weather, at dusk, or when it is dark.
x If automatic headlight control (AUTO) is switched on, the low-beam headlights still may not be switched on in fog or heavy rain. You have to switch on the low-beam headlights yourself.
In cool or humid weather, the insides of the headlights, the rear lights, and turn signals can temporarily fog up. This is normal and does not affect the service life of the vehicle's lighting system.
“Coming home” and “Leaving home” feature (orientation lighting)

Lights up Possible cause Proper response
Y Not enough windshield washer fluid. Refill windshield washer reservoir at the next
opportunity ⇒ page 204.
When the ignition is switched on, several warning and indicator lights come on briefly for a function check. They go out after a few seconds.
NOTICE
Failure to heed warning lights or text WARNINGS can result in vehicle damage.
Windshield wiper lever

Fig. 87 Operating the front windshield wiper.

Possible reasons for changes in the way the rain sensor works
The rain sensor may misread what is happening in the detection zone of its sensitive rain-sensor
surface ⇒ fig. 90 (arrow) and not work for a number of reasons, which include:
x Worn out wiper blades: Worn out wiper blades may leave a film of water or wiping streaks; this can cause the wipers to run longer, to wipe more often, or to wipe continuously at high speed.
x Insects: Insects hitting the sensor may trigger the wipers.
x Salt streaks: Salt streaks on the windshield from winter driving can cause wiping more often or continuously on glass that is almost dry.
x Dirt: Caked-on dust, wax, any other buildup on the windshield (lotus effect), or car-wash detergent residue can lower the rain sensor's sensitivity and cause it to react too slowly or not at all.
x Crack or chip in the windshield: If a stone hits and chips the windshield while the rain sensor is on, this will trigger a wiper cycle. After that, the rain sensor will recognize the change and recalibrate itself to respond to the sensitive surface's reduced detection zone. Depending on the size of the chip, the sensor's reaction pattern may or may not change.
WARNING
The rain sensor cannot always recognize rain and activate the wipers.
x Switch the wipers on manually when water on the windshield reduces visibility.
Clean the rain sensor's sensitive surface (arrow) regularly and check the wiper blades for wear or damage.
To remove wax and coats of polish safely, we recommend using an alcohol-based windshield cleaner.
Checking and refilling windshield washer fluid

Fig. 91 In the engine compartment: Cap of the windshield washer fluid reservoir.