lock VOLKSWAGEN EOS 2021 Owner´s Manual

WARNING
Incorrect seating positions in the vehicle increase the risk of serious of fatal injuries in the event of an accident or sudden driving and braking maneuvers.
x Never let anyone sit on the rear seats when the wind blocker is installed.
WARNING
Unsecured or improperly secured objects can cause severe injuries during sudden braking maneuvers or if the vehicle is involved in an accident while driving.
x Never place unsecured objects underneath the wind blocker.
x Never use the wind blocker as a storage shelf. Items on the wind blocker can be thrown around inside the vehicle by the wind and cause injuries.
x Never use the wind blocker to secure objects.
WARNING
Always make sure that hands, fingers, and other parts of the body are out of the way when moving the wind blocker up or down, or when folding it together.
NOTICE
x When moving a front seat forward or back, make sure the backrest does not press against the wind blocker. This can damage the wind blocker, especially its locking mechanism.
x Always put the wind blocker back in its pouch when not in use.
x Never put objects (luggage, grocery bags, etc.) on top of the wind blocker.
CSC roof troubleshooting

Description Possible solution
CSC roof stops while opening or closing.
– Check the instrument cluster display (where applicable) for
information on what to do ⇒ table .If the CSC roof stops exactly in the middle, give the roof a gentle “nudge” forward so that it will close.
– Push and hold the lever shown in ⇒ fig. 32 to close the CSC roof completely and to lock it into place. – If the CSC roof does not completely close and latch, try to close and latch it using the emergency procedure. – Get professional help if necessary and have the system checked by an authorized Volkswagen dealer, an authorized Volkswagen Service Facility, or another qualified workshop.
Automatic Rollover Support System

WARNING
The Automatic Rollover Support System can cause serious injuries if persons or objects are in the way when it deploys.
x Never use accessory seat covers or protective covers that block the rollover protection deployment area.
x Every rear seat passenger must be properly seated on a seat of his or her own and must stay in a proper seating position at all times.
x Always keep the area around the supports free of anything that could interfere with their deployment or fly about and injure occupants when the supports deploy.
x Never take the covers off the Automatic Rollover Support System.
x Never attach a child seat, child restraints, straps, or anything else to the rollover protec-tion supports.
WARNING
If there is a system malfunction, the Automatic Rollover Support System may cause serious injuries by not deploying properly, by not deploying at all, or by deploying unexpectedly.
x If a malfunction exists in the system, have it checked immediately by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. A malfunction exists in the system if the indicator light:
– does not come on when the ignition is turned on;
– does not go out about 5 seconds after you start the engine;
– goes out after switching on the ignition and then comes back on again;
– comes on or flickers when you are driving.
NOTICE
If deployed, the Automatic Rollover Support System can damage the CSC roof when opening or closing the top.
x Do not open or close the CSC roof if the Automatic Rollover Support System has deployed.

Pinch protection can help reduce the risk of pinching injuries when closing the power sunroof ⇒ . If the power sunroof closing meets resistance or there is something in the way, the power sunroof opens again immediately.
x Check why the power sunroof did not close.
x Try to close the power sunroof again by pulling the  switch briefly.
x If the power sunroof still cannot close, the power sunroof will stop where the resistance is located. The power sunroof will close the next time without pinch protection.
Closing the power sunroof without pinch protection
x Pull and hold the  switch ⇒ fig. 35.
x The power sunroof will now close without pinch protection!
x If the power sunroof still will not close, please see an authorized Volkswagen dealer or an author-ized Volkswagen Service Facility.
WARNING
Without pinch protection, the power sunroof will close with enough force to cause serious personal injury.
x Always be careful when closing the power sunroof.
x Always make sure that no one is in the way when overriding the pinch protection to close the power sunroof!
x Pinch protection cannot prevent fingers or other parts of the body from being pressed against the edge of the roof; injuries may result.
x Pinch protection does not work if the power sunroof is closed by pulling and holding the switch.
Pinch protection is also active during convenience closing of the windows and the power sunroof, Power locking and closing system.
If the power sunroof malfunctions, pinch protection may not function properly. See an authorized Volkswagen dealer or an authorized Volkswagen Service Facility for assistance.

WARNING
Always adjust seat, safety belts, and front seat head restraints properly before driving and make sure that all passengers are properly restrained.
x Push the passenger seat as far back as possible. Always be sure that there are at least 10 inches (25 cm) between the front passenger's breastbone and the instrument panel.
x Always adjust the driver's seat and the steering wheel so that there are at least 10 inches (25 cm) between your breastbone and the steering wheel.
x Adjust the driver's seat so that you can easily push the pedals all the way to the floor while keeping your knee(s) slightly bent. The distance to the instrument panel in the knee area must be at least 4 inches (10 cm).
x If these requirements cannot be met for physical reasons, contact an authorized Volkswagen dealer or an authorized Volkswagen Service Facility to see whether adaptive equipment is available.
x Always hold the steering wheel on the outside of the steering wheel rim with your hands at the 9 o'clock and 3 o'clock positions to help reduce the risk of personal injury if the driv-er's airbag inflates.
x Never hold the steering wheel at the 12 o'clock position or with your hands at other places inside the steering wheel rim or on the steering wheel hub. Holding the steering wheel the wrong way can cause serious injuries to the hands, arms, and head if the driver's airbag in-flates.
x Pointing the steering wheel toward your face decreases the ability of the driver's airbag to help protect you in a collision.
x Never drive with backrests reclined or tilted back farther than necessary to drive comfort-ably. The farther back the backrests are tilted, the greater the risk of injury caused by incor-rect positioning of the safety belts and improper seating position.
x Never drive with the front seat passenger backrest tilted forward. If the front airbag de-ploys, the front backrest can be forced backward and injure passengers on the rear seat.
x Sit as far back as possible from the steering wheel and the instrument panel.
x Always sit upright with your back against the backrest with the front seats properly ad-justed. Never lean against or place any part of your body too close to the area where the air-bags are located.
x Rear seat passengers who are not properly seated and restrained are more likely to be seriously injured in a crash.
WARNING
Improper adjustment of the seats can cause accidents and severe injuries.
x Never adjust the seats while the vehicle is moving. Your seat may move unexpectedly and you could lose control of the vehicle. In addition, you will not be in the correct seating posi-tion while adjusting the seats.
x Adjust the front seat height, angle and longitudinal direction only if the seat adjustment area is clear.
x The adjustment of the front seats must not be restricted by things in the footwell in front or behind the seats.

For your own safety and to reduce injuries in the event of sudden braking maneuvers or accidents, Volkswagen recommends the following seating positions:
Applies to all vehicle occupants:
x Adjust head restraints so that the upper edge of the head restraint is at least at eye level or higher.
Position the back of your head as close as possible to the head restraint ⇒ fig. 40 and ⇒ fig. 41.
x Push the head restraint completely down for short people, even if the top of the head is then below the upper edge of the head restraint.
x Tall people should pull the head restraint all the way up.
x Adjust the seat backrest angle to an upright position so that your back is in full contact with it when the vehicle is moving.
x Always keep both feet on the floor and in the footwell whenever the vehicle is moving.
x Always adjust and fasten safety belts properly, Safety belts.
Driver – seat and steering wheel adjustment:
x Adjust the steering wheel so that there are at least 10 inches (25 cm) between the steering wheel
and your breast bone ⇒ fig. 40. When adjusting the proper distance to the steering wheel, grasp the top of the steering wheel with your elbows slightly bent.
x Always hold the steering wheel on the outside of the steering wheel rim with your hands at the 9 o'clock and 3 o'clock positions to help reduce the risk of personal injury if the driver's airbag inflates.
x Never hold the steering wheel at the 12 o'clock position or with your hands at other places inside the steering wheel rim or on the steering wheel hub. Holding the steering wheel the wrong way can cause serious injuries to the hands, arms, and head if the driver's airbag inflates.
x Adjust the steering wheel so that the steering wheel cover points at your chest and not at your face. Pointing the steering wheel toward your face decreases the ability of the driver's airbag to help protect you in a collision.
x Adjust the driver's seat so that you can easily push the pedals all the way to the floor while keeping your knee(s) slightly bent. The distance to the instrument panel in the knee area must be at least 4 inches (10 cm).
x Adjust the seat height so that the top point of the steering wheel can be reached.
x Always keep both feet in the footwell so that you are in control of the vehicle at all times.
Passenger – front seat adjustment:
x Push the passenger seat as far back as possible in order to ensure optimum protection if the airbag is deployed.

x Slide a flat object, such as a plastic credit card, underneath the right side of the cap on the right-
hand seat guide rod ⇒ fig. 47 (2) to unlock the head restraint.
x Push the flat object (plastic card) in against the guide rod to depress a release button located under the cap (not visible).
x Use one hand to hold the release button in with the flat object. With your other hand, lift the same guide rod slightly to expose a notch in the rod at the bottom (can be seen and felt with fingers). The right-hand guide rod is now released.
x To release the left-hand guide rod, press button (1) in (towards guide rod) and hold.
x Pull the head restraint out completely while holding button (1).
Installing the front head restraints
x Position head restraint properly over the head restraint guides of the respective seat backrest and insert the head restraint into the guides.
x Push the head restraint down while pressing button (1).
x Move the seat backrest into an upright position if necessary.
x Adjust the head restraint according to the occupant's size, Adjusting the front head restraints.
WARNING
Driving without head restraints or with improperly adjusted head restraints increases the risk of serious injuries in a collision.
x Always drive with the head restraints in place and properly adjusted to help minimize the risk of neck injury in a crash.
x Always reinstall head restraints as soon as possible so that vehicle occupants are proper-ly protected.
NOTICE
When removing or reinstalling the head restraint, take care that the head restraint does not strike the headliner or other parts of the vehicle. The headliner or other parts of the vehicle could otherwise be damaged.
Adjusting the steering wheel position

Fig. 48 Manual adjustment for the steering wheel position.

When the ignition is switched on, the front seats can be electrically heated by heating elements that warm the seat backrest and cushion.
Do not use the seat heating if any of the following conditions apply:
x If the seat is not being used.
x If there is a child restraint installed on the front passenger seat.
x If there is a blanket or seat cover on the front passenger seat.
x If the seat is damp or wet.
x If the outside temperature or the temperature inside the passenger compartment is 77 °F (25 °C) or more.

Function Action for seat heating ⇒ fig. 50 or ⇒ fig. 51
Switch on: Press the A or ebutton. Seat heating is switched on to maximum.
Adjust the heating level: Press the A or e button repeatedly until the desired heating level is set.
Switch off: Press the A or e button repeatedly until all indicator lights in the button are off.
Special seat heating features
On the driver and the passenger side, the seat heating will resume at the setting that was set when the ignition was switched off. However, this feature only works if the key is not taken out of the ignition switch, or, for vehicles with Keyless Access, the driver door is not opened or the vehicle is not locked.
People suffering from a low level of perceived pain or a lowered awareness of pain as from medica-
tion, paralysis, or chronic illness (e.g. diabetes) should NEVER use the seat heating feature ⇒ !
The use of seat heating by persons with these conditions could result in burns to the back, buttocks, and legs that may take a long time to heal and may never heal completely. If you have any of these conditions, you should take regular breaks and get out of the vehicle, particularly on long trips. Consult your doctor for advice regarding your specific condition.
WARNING
Certain medical conditions, such as paralysis and diabetes, and certain medications can increase the risk of serious burns when the seat heating feature is switched on.
x Vehicle occupants who have a low level of perceived pain or a lowered awareness of pain can receive serious burns to the back, buttocks, and legs that take a long time to heal or may never heal completely.
x Never use the seat heating feature if you or your passengers are at risk of being burned because of a medical condition. Take regular breaks and get out of the vehicle, particularly on long trips. Consult your doctor for advice regarding your specific condition.
x Never let exposed skin remain in contact with the seat upholstery when the seat heating is being used.

If you cannot untwist the safety belt, wear it anyway. Make sure that the safety belt is twisted in a spot where it does not come in direct contact with your body. Have the safety belt untwisted immediately by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Lockable safety belt
The retractors for the rear seat safety belts and the front passenger safety belt have a switchable locking feature for child restraints in addition to the emergency locking feature. Whenever a child restraint is installed with a safety belt, the safety belt must be locked so that the safety belt webbing cannot unreel. The switchable locking feature lets you lock the belt so that a child restraint can be properly installed and, for example, so that it can't tip to the side when the vehicle goes around a
corner ⇒ page 147, Child safety and child restraints.
To see whether a safety belt is lockable, pull the safety belt all the way out of the safety belt retractor. You should then hear a “clicking” sound as the belt winds back into the retractor reel. Test the switch-able locking feature by pulling on the belt. When the switchable locking feature is active, you should no longer be able to pull the belt out of the retractor.
The locking feature must be deactivated when a vehicle occupant uses the safety belt.
WARNING
Improper use and care of safety belts increases the risk of severe personal injury or death.
x Regularly check safety belts and related parts for damage.
x Damaged safety belts must be replaced; they cannot be repaired.
x Always keep safety belts clean.
x Never catch, damage or chafe safety belt webbing on sharp edges.
x Always keep objects and liquids away from the belt buckle and buckle opening.
Fastening and unfastening safety belts

Fig. 59 A: Inserting the safety belt buckle tongue into the belt buckle. B: Releasing the buckle tongue from the belt buckle.

(3) Safety belt buckle on the safety belt extender.
(4) Safety belt buckle tongue on the factory-installed safety belt.
Key to fig. 64:
(A) Safety belt buckle on the safety belt extender.
(B) Distance between the safety belt buckle on the safety belt extender and the centerline of the person using the safety belt extender. The distance must be more than 6 inches (15 cm)!
(C) Centerline of the person using the safety belt extender.
Using a safety belt extender
x Adjust both the seat and the head restraint properly, Adjusting the seating position.
x Insert the buckle tongue on the safety belt extender ⇒ fig. 63 (2) into the vehicle belt buckle for the seat where the safety belt extender is being used (1).
x Fastening or unfastening the vehicle safety belt, Fastening and unfastening safety belts.
x Pull the belt to make sure that the tongues are securely locked in the buckles.
x Make sure that the safety belt is positioned properly, Safety belt position.
Properly using safety belt extenders:
x Use a safety belt extender only when the factory installed safety belt is too short when worn properly by a person in proper seating position.
x Only use 1 safety belt extender per seat and vehicle safety belt.
x Always remove the safety belt extender when it is not needed.
x Never leave a safety belt extender attached to the vehicle safety belt buckle when the extender is not needed and being used with the safety belt. Otherwise, the airbag control module will receive an incorrect signal from the safety belt buckle and this will prevent the airbag from working properly for a person who is not using the safety belt. Leaving the extender attached to the safety belt buckle when the front seat is occupied and the safety belt is not being used will signal the airbag control unit during a collision that the front passenger seat is occupied and that the safety belt is being used. The electronic control unit for the airbag system will then receive incorrect information that will cause the safety belt pretensioner to deploy unnecessarily and the front passenger airbag to deploy later in collisions that would normally trigger the front airbag earlier in the collision to help protect an unrestrained front seat occupant. The airbag will not be able to provide enough protection for an occupant not wearing a safety belt.
x Only use the safety belt extender approved by Volkswagen for your vehicle.