service indicator VOLKSWAGEN EOS 2021 Owner´s Manual

x Odometer displays
x Time
x Outside temperature
x Compass display
x Open door, engine hood, or luggage compartment lid ⇒ fig. 12.
x Selector lever position, Shifting
x Multi-Function Indicator (MFI) and menus for different settings, Volkswagen Information System
x Service reminder display, Service reminder display
Warning and information texts
The status of various vehicle functions and components is monitored when the ignition is switched on and while driving. Malfunctions are indicated by red and yellow warning symbols with text messages in
the instrument cluster display (⇒ page Error! Bookmark not defined., Warning and indicator lights). In some cases, they may also be signaled acoustically. The display can vary depending on the instru-ment cluster model.

Type of notification Symbol color Explanation
Priority 1 warning message Red Symbol flashing or lit – sometimes with acoustic warnings.

Display text Proper response
Error: convertible top Service!
See an authorized Volkswagen dealer or authorized Volkswagen Service Facility. The CSC roof will not go up or down if a system component malfunctions.
Error: Open convertible top! Open the CSC roof
Error: Close convertible top! Close the CSC roof
Low voltage: Please start engine! The vehicle battery is drained to the point that it cannot provide the power needed to completely open or close the CSC roof. Start the engine, by jump-starting if necessary. Open or close the CSC roof while the engine is running. Volkswagen recom-mends taking a longer drive afterwards to recharge the vehicle battery.
Temperature too high Sliding roof! or Temperature too high Convertible top!
Wait for a short time until the hydraulic and electrical unit cool down; they may have overheated. Opening and closing the CSC roof with great frequency may cause the hydraulic and electrical unit to overheat. Overload protection disables the roof until the unit cools down.
Convertible top open The message and an acoustic signal confirm that the CSC roof is completely open or closed. Convertible top closed
Convertible top not func-tional. Owners Manual!
Check the outside temperature shown in the instrument cluster display. At temperatures below +5 °F (-15 °C) you can close the CSC roof, but not open it.
Have the system checked by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. There is a mal-function in an ECU. It is not possible to open or close the roof. Use emergency procedure to close an open CSC roof if neces-sary
The instrument cluster displays and their arrangement may vary depending on the vehicle model and engine. For displays without warning and information messages, malfunctions are only signaled with indicator lights.

WARNING
The Automatic Rollover Support System can cause serious injuries if persons or objects are in the way when it deploys.
x Never use accessory seat covers or protective covers that block the rollover protection deployment area.
x Every rear seat passenger must be properly seated on a seat of his or her own and must stay in a proper seating position at all times.
x Always keep the area around the supports free of anything that could interfere with their deployment or fly about and injure occupants when the supports deploy.
x Never take the covers off the Automatic Rollover Support System.
x Never attach a child seat, child restraints, straps, or anything else to the rollover protec-tion supports.
WARNING
If there is a system malfunction, the Automatic Rollover Support System may cause serious injuries by not deploying properly, by not deploying at all, or by deploying unexpectedly.
x If a malfunction exists in the system, have it checked immediately by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. A malfunction exists in the system if the indicator light:
– does not come on when the ignition is turned on;
– does not go out about 5 seconds after you start the engine;
– goes out after switching on the ignition and then comes back on again;
– comes on or flickers when you are driving.
NOTICE
If deployed, the Automatic Rollover Support System can damage the CSC roof when opening or closing the top.
x Do not open or close the CSC roof if the Automatic Rollover Support System has deployed.

Lights up Possible cause Proper response
Cornering light malfunction. If all light bulbs are OK, see an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Adaptive Front Lighting System (AFS) malfunction.
Fog lights switched on (indicator light on the headlight switch).
Z

x Install only radial tires of the same make, the same dimensions (tread circumference), and similar tread profile on all 4 wheels.
x The tread depth of new tires can differ between tire models and manufacturers because of different design features and tread design.
Replacing tires
x Tires should be replaced in pairs and not individually (both front tires or both rear tires at the same
time) ⇒ .
x Replace tires only with tires that have the same specifications, including width and diameter, load and top speed rating as the tires approved by Volkswagen for your vehicle and model.
x Never use tires that are larger or wider than the dimensions of the tires approved by Volkswagen for your vehicle and model. Larger tires could scrape and rub on the vehicle body or other parts of the vehicle.
Tire Pressure Monitoring System (TPMS) considerations
Factory-installed wheels are equipped with a sensor that constantly monitors tire pressure, then transmits this information to the TPMS, Tire Pressure Monitoring System (TPMS). If you are going to replace the wheels, make sure that the new wheels also have sensors that are compatible with the TPMS on your vehicle. New wheels with sensors have to be recognized and integrated into the system. To detect the new wheels and sensors, you must leave the vehicle parked for at least 20 minutes and then drive for a short time at speeds above 15 mph (25 km/h).
If you install wheels that do not have sensors, or have sensors that are not compatible, the TPMS will not work properly. In this case, the TPMS will not be able to monitor tire pressure or warn you if pressure is low. An error message may appear in the instrument cluster display or the TPMS will switch itself off.
x Whenever you change sensors, you have to install new valves and seals. Please see an authorized Volkswagen dealer of an authorized Volkswagen Service Facility.
x Always drive with the valve caps securely installed. We recommend using factory-supplied valve caps. Ask an authorized Volkswagen dealer or an authorized Volkswagen Service Facility to replace lost caps.
If you install new tires that differ from the original Volkswagen specifications for your vehicle and model, the benchmark tire inflation pressure values stored in your vehicle's TPMS may have to be adjusted (reprogrammed). This requires professional assistance. For more information, contact your authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Installing replacement tires with steel cord body plies in the tire sidewall may cause a TPMS malfunction and is not recommended (cord material information is molded on the tire sidewall).
Always check the TPMS indicator light after replacing one or more tires on your vehicle. If the indicator light is on, the TPMS is not working properly. Your replacement tire might be incompatible with the system or some component of the TPMS may be damaged.
For detailed information about the TPMS, how it works, and what you need to know, Tire Pressure Monitoring System (TPMS).
WARNING
New tires tend to be slippery and must be broken in.
x Always drive with special care for the first 350 miles (560 km) to help reduce the risk of losing control, a collision, and serious personal injuries.

Tire labeling (example) Meaning
E4 ... Labeling according to international regulations (E) including number of the approving country. The multi-digit approval number is listed next.
DOT BT RA TY5 1709
Tire identification number (TI N)3 – In some cases the manufacturing date is only on one side of the tire:
DOT The tire complies with the requirements of the United States Department of Transportation, responsible for issuing safety standards.
BT Identification letter of the manufacturing site.
RA Manufacturer information regarding tire dimensions.
TY5 Tire characteristics provided by the manufacturer.
1709 Manufacturing date: 17th week in 2009.
TWI Marks the position of the treadwear indicator
Made in Germany Country of manufacture.
MAX LOAD 615 KG (1356 LBS) United States maximum load rating per wheel.
MAX INFLATION 350 KPA (51 PSI) United States maximum permissible inflation pressure.
ROTATION Rotation direction (unidirectional tires)
SIDEWALL 1 PLY RAYON Tire ply composition and materials used: 1 layer of rayon.
TREAD 4 PLIES 1 RAYON + 2 STEEL + 1 NYLON
Tire tread composition and materials used: In this example there are 4 layers under the tread: 1 layer of rayon, 2 layers of steel belt and 1 layer of nylon.
Consumer information regarding comparison to specified base tires (standardized test
procedure) ⇒ page 257:
TREADWEAR 220 Relative service life expectancy of the tire referenced to a U.S.-specific standard test.
TRACTION A Traction rating under wet conditions (AA, A, B or C).
TEMPERATURE A Temperature stability of the tire at increased test bench speeds (A, B or C).
Additional numbers found on the tire could either be tire manufacturer internal labels or country-specific labels (such as for Brazil and China).
Unidirectional tires
Unidirectional tires are designed to rotate only in one direction. Unidirectional tires have arrows on the sidewalls that show the direction of rotation. Make sure you mount the tire so that it rotates in the proper direction. The tire's performance with regard to hydroplaning, traction, noise, and wear is worse if it is not mounted in the proper direction of rotation.
If you have to mount a tire opposite to its proper direction of rotation, you must drive more carefully, since the tire is no longer being used as designed. This is particularly important on wet roads. You must replace or remount the tire as soon as possible in order to restore the correct direction of rotation.
3 TIN represents the serial number of the tire.

Dispose of the wheel electronics and the old batteries in an environmentally responsible manner. Batteries of the type used in the wheel electronics may contain Perchlorate Material. Special handling may apply. See www.dtsc.ca.gov/hadardouswaste/perchlorate. Obey all applicable legal requirements regarding proper disposal.
Do not rely only on the Tire Pressure Monitoring System. Check your tires regularly to make sure they are properly inflated and have no signs of damage, such as punctures, cuts, cracks, and blisters. Remove any objects that become embedded in the tire tread but have not penetrated into the body of tire itself.
The Tire Pressure Monitoring System checks for the factory-recommended inflation pressure, as shown on the label inside the driver door, Tire inflation pressure.
x For replacement tires that require a different inflation pressure, the TPMS must be adjusted to the new pressure specification by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. Only one value can be entered for each tire; see the tire inflation pressure label on the driver
door pillar ⇒ page 240, Tire inflation pressure.
x To help prevent damage to the sensor and valve, do not put excessive force on the valve when checking the tire pressure. Do not try to bend the valve.
x If sensors have to be replaced, have the valves changed at the same time.
x The tire valve gaskets must be replaced whenever a tire is mounted on the rim. Your authorized Volkswagen dealer or authorized Volkswagen Service Facility has a valve seal and gasket kit for this purpose. Always make sure that a valve seal and gasket kit is also used whenever a sensor is replaced.
x If you have to adjust the tire pressure on a “warm” tire, fill the tire with 2.0 - 4.35 psi (20 - 30 kPa) more than the pressure specified on the tire pressure label.
x When the TPMS determines that the air pressure in at least one tire is too low, carefully check the pressure in all 4 tires with an accurate tire pressure gauge. Low tire pressure usually cannot be determined by looking at the tire. This is especially true of low-profile tires.
A Declaration of Compliance with the United States FCC and Industry Canada regulations is found in the Consumer Information section of this Manual, Declaration of Compliance, Telecommunications and Electronic Systems.
There may be differences between the pressure readings from a tire pressure gauge and the pressures registered by the Tire Pressure Monitoring System. The electronic TPMS is more accurate.
If you have work done on your wheels or tires, inform the workshop that the vehicle is equipped with a Tire Pressure Monitoring System that has sensors in the wheels.
Indicator light (telltale)

Emergency shift program
If all selector lever position indicators in the instrument cluster display are highlighted against a bright background, there is a system malfunction. The automatic transmission and the DSG automatic transmission will then operate in the emergency shift program. The emergency shift program lets you drive the vehicle, but at a reduced speed and without being able to use all of the forward gears.
In some cases, vehicles with a DSG® Direct Shift Gearbox automatic transmission may not be able to shift into reverse. It is then impossible to drive the vehicle backwards.
In any event, have the automatic transmission checked by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Overheating of Direct Shift Gearbox (DSG®) automatic transmission
The DSG® automatic transmission may overheat, for example, due to frequent starts, extended “creeping,” or stop-and-go traffic. Overheating is indicated by the warning light Á and, if applicable, by a text message in the instrument cluster. An additional warning chime may sound. Stop and let the
transmission cool down ⇒ .
The vehicle does not move forward or in reverse even though a drive position is selected with the selector lever
If the vehicle does not move in the desired direction, the system may not have engaged the drive position correctly. Press the brake pedal and select the drive position again.
If the vehicle still does not move in the desired direction, there is a system malfunction. See your authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance to have the system checked.
NOTICE
x As soon as you get any of these warnings about transmission overheating, you must either park the vehicle in a safe place or drive faster than 12 mph (20 km/h).
x If the text message and acoustic warning repeat themselves every 10 seconds or so, you must park the vehicle in a safe place as soon as you can safely do so and stop the engine. Let the transmission cool down.
x To help prevent damage to the transmission, do not drive the vehicle again until the acoustic warning has stopped. As long as the engine is overheated, avoid stop and start driving and avoid low speeds (“walking pace”).

WARNING
Failure to heed warning lights and instrument cluster text messages can cause the vehicle to break down in traffic and result in a collision and serious personal injury.
x Never ignore warning lights or text WARNINGS.
x Always stop the vehicle as soon as it is safe to do so.
WARNING
Driving with bad brakes can cause a collision and serious personal injury.
x If the brake warning light "2!+% or Hdoes not go out, or comes on when driving, either the brake fluid level in the reservoir is too low or there is a fault in the brake system. Stop the vehicle as soon as you can do so safely and get expert assistance, Brake fluid.
x If the brake warning light "2!+% or Hcomes on at the same time as the ABS warning light !"3 or J,j, the ABS may not be working properly. This could cause the rear wheels to lock up relatively quickly during braking. Rear wheel brake lock-up can cause loss of vehicle control.
x If you believe the vehicle is safe to drive, drive slowly and very carefully to the nearest authorized Volkswagen dealer, authorized Volkswagen Service Facility, or other qualified workshop and have the brake system inspected. Avoid sudden hard braking and steering.
x If the ABS indicator light !"3 or J,does not go out, or if it comes on while driving, the ABS system is not working properly. The vehicle can then be stopped only with the standard brakes (without ABS). You will not have the protection ABS provides. Contact your authorized Volkswagen dealer or an authorized Volkswagen Service Facility as soon as possible.
x If the symbol "2!+% 7%!2 or Ilights up in the instrument cluster display, whether alone or together with a text message, immediately contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility to have the brake pads checked and, if necessary, replaced.
NOTICE
Failure to heed warning lights or text WARNINGS can result in vehicle damage.
Parking brake

Fig. 132 Between the front seats: Parking brake.

Lights up Possible cause Proper response
B
Engine control/monitoring system malfunction (engine Malfunction Indicator Light - MIL)
Ease off the accelerator. Carefully drive to the nearest authorized Volkswagen dealer or authorized Volkswagen Service Facility. Have engine checked.

Flashes Possible cause Proper response
B Misfire, which can damage the catalytic converter.
Ease off the accelerator. Carefully drive to the nearest authorized Volkswagen dealer or authorized Volkswagen Service Facility. Have engine checked.
When the ignition is switched on, several warning and indicator lights come on briefly for a function check. They go out after a few seconds.
NOTICE
Failure to heed warning lights or text WARNINGS can result in vehicle damage.
As long as the indicator lights B or %0# are on, expect engine malfunctions, increased fuel consumption, and loss of engine efficiency.
Catalytic converter