tow VOLKSWAGEN EOS 2021 Owner´s Manual

Front view

Fig. 2 Vehicle front overview.
Key to fig. 2:
(1) Inside mirror with sensor on mirror base for:
– Rain sensor
– Low-light sensor
(2) Windshield wipers
(3) Engine hood release
(4) Headlights (on both left and right)
(5) Fog lights/static cornering lights (on both left and right)
(6) Threaded hole for the front towing eye (behind cover)
(7) Headlight washers (on both left and right)
(8) Side marker lights (on both left and right)

Rear view

Fig. 3 Vehicle rear overview.
Key to fig. 3:
(1) Rear window
– Rear window defroster
(2) High-mounted brake light
(3) Taillights (on both left and right)
(4) Volkswagen emblem. Area for:
– Luggage compartment release
– Rear Assist camera (if equipped)
(5) License plate lights
(6) Threaded hole for the rear towing eye (behind cover)
(7) Park Distance Control sensors (on both left and right, if equipped)
(8) Luggage compartment lid
– Antenna in the luggage compartment lid

¥ Assume a proper seating position before the vehicle starts to move and keep this position while driving. Make sure that all passengers do the same, Adjusting the seating position.
¥ Properly fasten your safety belt before driving the vehicle and wear your safety belt properly at all times while driving. Make sure that all passengers do the same, Safety belts.
¥ Only transport as many passengers as there are seats and safety belts available.
¥ Never drive if your driving ability has been impaired, for example by medication, alcohol or illegal drugs.
¥ Never let passengers or phone calls distract you while driving, and never take your attention off the road while using vehicle software or adjusting vehicle equipment or accessories.
¥ Always adapt your speed and driving style to visibility, weather, road, and traffic conditions.
¥ Always obey traffic laws and speed limits.
¥ On long trips make frequent rest stops – at least once every 2 hours.
¥ Secure animals in the vehicle with a system that corresponds to weight and size.
WARNING
Always observe traffic rules and posted speed limits and use common sense. Your good judgment can mean the difference between arriving safely at your destination and being seri-ously injured in a crash or other kind of accident.
Regular service and maintenance of your vehicle is important both for operational and driving safety and to help prolong your vehicle's service life. Always follow the scheduled maintenance inter-
vals in the ⇒ booklet Warranty and Maintenance, especially for changing the brake fluid. Hard use, frequent stop-and-go driving, driving in very dusty areas, trailer towing, and other factors may make it necessary to have the vehicle serviced more frequently. Ask an authorized Volkswagen dealer or an authorized Volkswagen Service Facility for more information.
Driving in other countries

x Towing
WARNING
Accidents and serious injury may result from driving when the CSC roof has not properly locked into place or when the process of opening or closing the roof is incomplete. Even at low speeds, air resistance can twist or deform the roof or tear it off completely, endangering vehicle occupants and others.
x Never drive when the CSC roof is not completely open or not completely closed and se-curely latched unless you must move the vehicle to a safe place away from traffic.
x If you must move the vehicle to another location for safety reasons and the CSC roof is not completely open or not completely closed and securely latched, we recommend that you do not drive any faster than a slow walk.
x When opening and closing the CSC roof, always make sure no one will be injured by the supports and other moving parts.
NOTICE
x To help prevent damage, remove ice and snow from the CSC roof before opening it in winter weather.
NOTICE
x Volkswagen advises against all unauthorized changes to the CSC roof controls or to the way the roof opens and closes.
x Damage to the CSC roof system caused by changes to the CSC roof system controls will not be covered by any Volkswagen Limited Warranty. The terms and conditions of your
Volkswagen Limited Warranties are in the ⇒ booklet Warranty and Maintenance.
x The CSC roof has been designed to be opened and closed only when the vehicle is stopped. As your vehicle was manufactured, the roof cannot be opened or closed when the vehicle is being driven, for example, at low speeds. Roof operation even at low speeds can cause the roof to be deformed and damaged because of the increased forces from wind resistance. Wind resistance can also cause parts of the linkages and the hydraulic system to wear prematurely, and could even cause parts of the roof to separate and fall into the vehicle or onto the roadway or onto another vehicle.
x The CSC roof has been designed to open and close only when the lever on the center con-
sole ⇒ fig. 32 is pulled/pushed and held in that position until the roof has opened / closed completely. Releasing the lever stops roof movement. A chime sounds when the roof is mov-ing. As your vehicle was manufactured, the roof cannot be operated in a one-touch up or down mode. The roof was designed this way for your safety and that of your passengers. One-touch operation would make it possible for the driver to leave the vehicle unsupervised while the roof, rear lid, and windows move into position. This would increase the risk of vehicle damage and personal injury to bystanders, especially to children.
x If the way the CSC roof works on your vehicle has been changed from the way it was manu-factured, we urge you to have your authorized Volkswagen dealer or authorized Volkswagen Service Facility change it back so that it will only open and close as originally manufactured. Mechanical changes and changes to the vehicle software must be entered in the
⇒ booklet Warranty and Maintenance.

Unfolding the wind blocker
Folding the wind blocker outward before installing it is the easiest way to get it into the correct position for installation.
x Take the wind blocker out of its pouch.
x Fold out both sides in the direction of the arrows ⇒ fig. 34.
x Fold both tabs outward (magnified view).
Installing the wind blocker
x Turn the wind blocker so that the longer side faces toward the front of the car and the frame is at the top.
x Position the wind blocker horizontally against the rear seat backrest.
x Gently insert the tabs on the back of the wind blocker into the slots (next to the rear seat backrests)
until they latch ⇒ fig. 33 A (inset).
x Pull the handle B in the direction of arrow (1) and then slide the locking pin in the direction of arrow (2) into the retainer.
x Press the wind blocker down gently in the center until it clicks into place.
x Repeat this process for the passenger side.
Raising and folding the wind blocker
For the wind blocker to function properly, it must be raised before driving. Fold the wind blocker back down before removing.
x To raise: Grasp the upper section of the wind blocker in the center and raise it until it clicks into
place ⇒ .
x To fold: Grasp the upper section of the wind blocker in the center and fold it down gently toward
the rear of the vehicle ⇒ .
Removing the wind blocker
x Press the handle B (magnified area) opposite the direction of the arrow (1) and slide the locking pin opposite the direction of the arrow (2) out of the side retainer.
x Gently lift the center of the wind blocker upward.
x Slide both wind blocker tabs opposite the direction of the arrow out of the slots A (magnified area).
x Repeat this process on the passenger side.
Folding the wind blocker closed
x Lift the center of the wind blocker upward from the rear seats.
x Fold both sides inward opposite the direction of the arrows ⇒ fig. 34.
x Fold both tabs inward (magnified area) opposite the direction of the arrow.
x Stow the wind blocker in the pouch.
WARNING
Installing or removing the wind blocker by the side of the road near moving traffic can cause accidents and serious personal injuries.
x Always park the vehicle a safe distance from moving traffic when installing or removing the wind blocker.
x Never install or remove the wind blocker while driving.

WARNING
Always adjust seat, safety belts, and front seat head restraints properly before driving and make sure that all passengers are properly restrained.
x Push the passenger seat as far back as possible. Always be sure that there are at least 10 inches (25 cm) between the front passenger's breastbone and the instrument panel.
x Always adjust the driver's seat and the steering wheel so that there are at least 10 inches (25 cm) between your breastbone and the steering wheel.
x Adjust the driver's seat so that you can easily push the pedals all the way to the floor while keeping your knee(s) slightly bent. The distance to the instrument panel in the knee area must be at least 4 inches (10 cm).
x If these requirements cannot be met for physical reasons, contact an authorized Volkswagen dealer or an authorized Volkswagen Service Facility to see whether adaptive equipment is available.
x Always hold the steering wheel on the outside of the steering wheel rim with your hands at the 9 o'clock and 3 o'clock positions to help reduce the risk of personal injury if the driv-er's airbag inflates.
x Never hold the steering wheel at the 12 o'clock position or with your hands at other places inside the steering wheel rim or on the steering wheel hub. Holding the steering wheel the wrong way can cause serious injuries to the hands, arms, and head if the driver's airbag in-flates.
x Pointing the steering wheel toward your face decreases the ability of the driver's airbag to help protect you in a collision.
x Never drive with backrests reclined or tilted back farther than necessary to drive comfort-ably. The farther back the backrests are tilted, the greater the risk of injury caused by incor-rect positioning of the safety belts and improper seating position.
x Never drive with the front seat passenger backrest tilted forward. If the front airbag de-ploys, the front backrest can be forced backward and injure passengers on the rear seat.
x Sit as far back as possible from the steering wheel and the instrument panel.
x Always sit upright with your back against the backrest with the front seats properly ad-justed. Never lean against or place any part of your body too close to the area where the air-bags are located.
x Rear seat passengers who are not properly seated and restrained are more likely to be seriously injured in a crash.
WARNING
Improper adjustment of the seats can cause accidents and severe injuries.
x Never adjust the seats while the vehicle is moving. Your seat may move unexpectedly and you could lose control of the vehicle. In addition, you will not be in the correct seating posi-tion while adjusting the seats.
x Adjust the front seat height, angle and longitudinal direction only if the seat adjustment area is clear.
x The adjustment of the front seats must not be restricted by things in the footwell in front or behind the seats.

For your own safety and to reduce injuries in the event of sudden braking maneuvers or accidents, Volkswagen recommends the following seating positions:
Applies to all vehicle occupants:
x Adjust head restraints so that the upper edge of the head restraint is at least at eye level or higher.
Position the back of your head as close as possible to the head restraint ⇒ fig. 40 and ⇒ fig. 41.
x Push the head restraint completely down for short people, even if the top of the head is then below the upper edge of the head restraint.
x Tall people should pull the head restraint all the way up.
x Adjust the seat backrest angle to an upright position so that your back is in full contact with it when the vehicle is moving.
x Always keep both feet on the floor and in the footwell whenever the vehicle is moving.
x Always adjust and fasten safety belts properly, Safety belts.
Driver – seat and steering wheel adjustment:
x Adjust the steering wheel so that there are at least 10 inches (25 cm) between the steering wheel
and your breast bone ⇒ fig. 40. When adjusting the proper distance to the steering wheel, grasp the top of the steering wheel with your elbows slightly bent.
x Always hold the steering wheel on the outside of the steering wheel rim with your hands at the 9 o'clock and 3 o'clock positions to help reduce the risk of personal injury if the driver's airbag inflates.
x Never hold the steering wheel at the 12 o'clock position or with your hands at other places inside the steering wheel rim or on the steering wheel hub. Holding the steering wheel the wrong way can cause serious injuries to the hands, arms, and head if the driver's airbag inflates.
x Adjust the steering wheel so that the steering wheel cover points at your chest and not at your face. Pointing the steering wheel toward your face decreases the ability of the driver's airbag to help protect you in a collision.
x Adjust the driver's seat so that you can easily push the pedals all the way to the floor while keeping your knee(s) slightly bent. The distance to the instrument panel in the knee area must be at least 4 inches (10 cm).
x Adjust the seat height so that the top point of the steering wheel can be reached.
x Always keep both feet in the footwell so that you are in control of the vehicle at all times.
Passenger – front seat adjustment:
x Push the passenger seat as far back as possible in order to ensure optimum protection if the airbag is deployed.

x Slide a flat object, such as a plastic credit card, underneath the right side of the cap on the right-
hand seat guide rod ⇒ fig. 47 (2) to unlock the head restraint.
x Push the flat object (plastic card) in against the guide rod to depress a release button located under the cap (not visible).
x Use one hand to hold the release button in with the flat object. With your other hand, lift the same guide rod slightly to expose a notch in the rod at the bottom (can be seen and felt with fingers). The right-hand guide rod is now released.
x To release the left-hand guide rod, press button (1) in (towards guide rod) and hold.
x Pull the head restraint out completely while holding button (1).
Installing the front head restraints
x Position head restraint properly over the head restraint guides of the respective seat backrest and insert the head restraint into the guides.
x Push the head restraint down while pressing button (1).
x Move the seat backrest into an upright position if necessary.
x Adjust the head restraint according to the occupant's size, Adjusting the front head restraints.
WARNING
Driving without head restraints or with improperly adjusted head restraints increases the risk of serious injuries in a collision.
x Always drive with the head restraints in place and properly adjusted to help minimize the risk of neck injury in a crash.
x Always reinstall head restraints as soon as possible so that vehicle occupants are proper-ly protected.
NOTICE
When removing or reinstalling the head restraint, take care that the head restraint does not strike the headliner or other parts of the vehicle. The headliner or other parts of the vehicle could otherwise be damaged.
Adjusting the steering wheel position

Fig. 48 Manual adjustment for the steering wheel position.

WARNING
Not wearing a safety belt or wearing an improperly positioned safety belt increases the risk of severe personal injury or death. Safety belts offer optimum protection only when they are used properly.
x Properly worn safety belts are the single most effective means of reducing the risk of serious injury and death in a collision or other accident. For this reason, always wear your safety belt properly and make sure all passengers wear their safety belts properly as well whenever the vehicle is moving.
x The driver must always make sure that every person in the vehicle is properly seated on a seat of his or her own, properly fastens the safety belts belonging to that seat before the vehicle starts to move, and keeps the belts properly fastened while riding in the vehicle. This applies even when just driving around town. Therefore, always wear your safety belts and make sure that everybody in your vehicle is properly restrained.
x Always secure children in the vehicle with a restraint system appropriate for their age, weight and height, Child safety and child restraints.
x Always fasten safety belts correctly before driving off and make sure that all passengers are properly restrained.
x Never attach the safety belt to the buckle of another seat. Attaching the safety belt to the wrong buckle will reduce safety belt effectiveness and can cause serious personal injury.
x Never let any objects or liquids get into the safety belt latch and prevent it from working properly.
x Never remove a safety belt while the vehicle is moving. Doing so will increase your risk of being injured or killed.
x Never strap more than one person, including small children, into any single safety belt.
x Never let children or babies ride sitting on your lap, and never place a safety belt over a child sitting on your lap.
x Never wear belts over rigid or breakable objects in or on your clothing, such as eyeglass-es, pens, keys, etc., as these may cause injury.
x Several layers of heavy clothing (such as a coat worn over top of a sports jacket) may interfere with proper positioning of the safety belt and reduce the overall effectiveness of the system.
x Never use comfort clips or devices that create slack in the shoulder belt. However, special clips may be required for the correct use of some child restraint systems.
x Safety belts offer optimum protection only when the seat backrest is upright and belts are correctly positioned on the body.

WARNING
Improper use or positioning of a safety belt extender increases the risk of serious personal injury and death.
x A driver or passenger who is not properly restrained can be seriously injured by striking the interior of the passenger compartment or by the safety belt itself, which can be displaced from stronger parts of the body into sensitive areas like the abdomen.
x Safety belt extenders offer optimum protection only when they are properly used.
x Only use the extender when the belt is not long enough to be worn low and snug and the person is in the correct seating position. Remove and stow extender safely when not needed.
x Always make sure the safety belt tongue of the safety belt extender is securely inserted into the buckle for the seating position that belongs to the seat where the safety belt extender is being used. Attaching the safety belt to the wrong buckle will reduce safety belt effectiveness and can cause serious personal injury.
x Never use the safety belt extender if you can properly attach the safety belt without it. Using a safety belt extender when not needed can increase the risk of injury, especially in a collision.
x Never use a safety belt extender if the distance (B) between the front edge of the safety belt extender buckle (A) and the centerline of the person using the safety belt extender
⇒ fig. 64 (C) is less than 6 inches (15 cm).
x Never leave a safety belt extender attached to the vehicle safety belt buckle when the extender is not needed and being used with the safety belt. Otherwise, the airbag control module will receive an incorrect signal from the safety belt buckle and this will prevent the airbag from working properly for a person who is not using the safety belt.
x Never use more than 1 extender with a safety belt. Using more than 1 extender can change the way the safety belt passes over the body and can cause serious injury.
x Never use the safety belt extender to secure a child restraint.
x Never use a safety belt extender on your Volkswagen that you got from another automobile manufacturer or from an automotive parts store.
x Never use the safety belt extender you got for your vehicle for any other vehicle, regardless of make, model, or model year.
NOTICE
x Leaving the extender attached to the safety belt buckle when the front seat is occupied and the safety belt is not being used will signal to the airbag control unit that the front passenger seat is occupied and that the safety belt is being used. The electronic control unit for the airbag system will then receive incorrect information that will
– cause the safety belt pretensioner to deploy unnecessarily in collisions.
– cause the front passenger airbag to deploy later in collisions in which the front airbag would otherwise be triggered earlier to help protect an unrestrained front seat passenger.
x A pretensioner that has deployed cannot be repaired. The entire safety belt must be replaced.
NOTICE
If the safety belt extender is left attached to the safety belt buckle, the safety belt warning system will sense that the safety belt for that seat is being used. The warning light will not come on and the warning chime will not sound even though the seat is occupied and the safety belt is not being used.