VOLKSWAGEN GOLF 2012 Owners Manual

Limited Warranty . . . . . . . . . . . 3
Powertrain Limited Warranty . . . . . . . . . . . . . 6
Limited Warranty Aga
inst Corro sion
Perforation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Federal Emissions Warranties
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Defe ct
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Emi ssions Performance Warranty 11
About Your
assistance . . . . . . . . . . . 16
Dispute
19
................................ 21
Tire Manufacturers
List of tire manufacturers for new . . . . . . . . . . . . . . . . . . . . 22
Maintenance
W arranty voucher . . . . . . . . . . . . . . . . . . . . . . 23
Odometer
. . . . . . . . . . . . . . . . . . . . . . . 28
. . . . . . . . . . . . . . . . . 43

Warranty
This bookle t contains the limited warranties cable to your new Volkswagen Please read
thes e warranties
bumper to bumper coverage for 3
year s or whichever occurs first and Powertraln Limited Warranty coverage for 5 years or
addition , your vehicle is covered by emissions
contro l sys tem limited warrant ies .
derstanding the limited warranties that apply to your Volkswagen mode l is important to us . Any questions concerning warranty coverage should be
directed to:
V o l
kswagen G ro up of America, C ustomer
48326
Telephon e: 1
Emissions W arranty Supplement for additional information on
addi tion to and sepa rate from the above
an operating unit of Volkswagen
2
USA Warranty and Maintenance Group
of Amer ica.
( "Volkswagen ") also offers
you complimentary participation in the Volkswagen
Carefree Maintenance Program described in this
booklet.
you have a concern or you are not satisfied with
the service that you receive from your dealer, we suggest that you discuss it with the Service it is not resolved through
your deale rship, you may or write to the wagen Custome r CARE Center.
er or Vo lkswage n Custome r CA RE Representative
h as been unable to address the concern to your
satisfac tion, you may take advantage of BBB
a program administered through the
Council of B etter Business Bureaus. The BBB
Notice of Address Change
Notice of Use d
requires manufacturers to be in a position to contac t vehic le owne rs if a co rrection of a safety­
related defect or a noncomplia nce with an
you ch ange your address or
buy a used Vo lkswagen model, comp le te one of the postcards in the middle of this booklet. need not use thi s card if you purchased your
Volkswagen through an authorized Volkswagen
deale r.

New
tion to the period of this written warranty.
2310(d) with respect to the New
Vehicle Limited Warr anty. You may a ls o be quir e d to u se the BBB
section of this booklet for more information.
Covera ge
Thi s limite d wa rra nty covers any repai r to corre ct a
m anu
factur er's defect in mate rial or workmansh ip
except wheel a lignme nt, tir e balance, and the
ufactu rer specifica tions, brake discs worn below manufact urer specificat ions, and light bulb s 1
)
placed for wear and tear, are cove red up to one
year or miles , w hic heve r occurs first. Wiper
blades replaced for wea r and tea r are cove re d up
t o 6 months or mil es, whichever occurs first.
Original Equipment Battery
Original equipm ent batte ries are cove re d p arts a nd labor for 2 yea rs or mil es, eve r occ urs first, for defects in material or man ship.
Mechanical
Adjustments
Mechan ical adjus tments not associa te d wit h a
fect in materia l and workma nship , a re cove re d up
t o one year or
24-H ou r Roadside Assistance Services include th e
fo llowing:
Towing
for a mechanical breakdown or sion
Battery jump start
Fl at tire se
rvice
Lock-out service
Fu el delivery se rvice
Tri p
interruption ben efits
R efe r to
the 24- Hour Roadside Ass ista nce
be honored by any thorized Volkswagen dealer in the United States ,
including its te rri tories.
your Volkswagen model is brought to an
including its te rrit ories , this limi ted war ra nt y not
apply . D efects in mat erial or wo rk m ansh ip be
correc ted under the terms of the limited warranty
f o r new Volkswagen vehicles in effect in th at try (excep t Canada).
W a
rranty re pairs while t raveling in Canad a
Warranty repairs while t rave ling in Canada shoul d
be perfo
rmed by an au thori zed Volkswage n dea le r.
New Veh icle Limit ed Warrant y, Ca nad ia n
dealers can su b mit a claim. Pro of of Uni ted reside nce is req uired . the Ca nadia n d eale r not submit you r claim, you may be asked to pay for
t h e repa ir. your ret urn to the United States,
p lease present th e invoice to yo ur United Volkswagen dealer , who s ubmi t a claim on
yo ur behal f an d ob ta in re imb urse ment for you.
When the warranty period begins
T he warra nty period begi ns on the date the vehicle
i s del ivered to e ither the original purc h aser or the
orig in al lessee; or if the vehic le is fir s t placed in service as a or "co mpany" car, on
the date su ch vehicle is first placed in se rvi ce.
miles , whichever occurs first. Headlight bulb s damaged by outsi de are not covered .
Warranty

This New Limited Warranty is a utom atically
transferred without cost if the ownersh ip of the ve­changes within the Warranty period.
F
ree-of-charge repair
Repairs under this limited warranty are free of
charge. dealer re­
pair the defective part or replace it w ith a new or remanufactured genu ine part .
Emergency repairs
an emergency repair was performed by a non­service re ceipts, repair
orders, and parts removed from your
What is not covered
Tires
Tires are
not covered by this warranty, but
are separately warranted by the tire manufacturer. To assist you in obtaining related Warranty infor­
mation, a list of tire manufacturer s and addresses
is provided at the end of thi s book let.
whichever occurs
first (i.e. headligh t adjustment). This warran­
ty does not cove r w heel or tire balanc­
ing.
Damage or malfunctions due to misuse, n egligence, alteration, accident or fire
This limited warranty does not cover:
model to the nearest au­
thorized
dealer, together with the paid receipts, repair or­ders, and repla ced parts must be submitted to your
authorized
installati on of any non Genuine alter the
vehicle performance specifications from those set by the vehicle manufacturer , modificati ons to the
v eh icle (inc luding the engine management sys­
tem) , accessories
o r use d parts, or the resultant dam­age to associated parts or systems; or
Non-Genuine parts (referred to as Aftermarket parts), crash parts r epaired due to
d am age in a
parts) , parts obtained from another
used vehicle (referred to as parts), and any resu ltant damage to associa ted vehicle parts or systems caused by the failure of the aforemen ­
tioned parts; or
Damage or malfunctions which were caused by
the alteration of the vehic le, in particu la r any major or structural altera tio ns i nclu ding but not limit ed to
the conversion of the vehicle to a convertib le or th e
m odification of th e roof to accommoda te a g lass
roof structur e or other structural alterations ;
o r
including but not limit­
ed to the installati on of eng ine management com-
ponents not approved by
Carefree Maintenance Please consult the wage n Carefree Maintenance Program guidelines in the maintenance section of this booklet.
4 USA Warranty and Maintenance

Powertrain Limited Warranty
What is covered
Warranty period
The co ve rage under thi s wa rrant y lasts for 5 years or
warranty does not apply to vehi· cles used for commercial purposes including but not to taxi, couri er or delivery serv­ice, or limousine.
a commercia l vehicle is sold to a sub sequent retai l owner, this warranty does not apply.
Any implied warranty, including any implied warranty of m erchantability or warranty of fit­ness for a particular purpose, is limited in dura­
tion to the period of this written warranty. states do not limitations on how long an implied warranty lasts, so this limitation may not apply to yo u.
Coverage
T he Pow ertrain Lim ited Warran ty cove rs any repair
t o cor rect a manuf acturer's defect in mat erial or
w orkman ship for the
block and internal parts, inde r head and int ernal parts, valve train,
spur belt, pump , wa ter pump,
manif olds, rela ted seals and gaskets.
Tran s
mission: and int erna l parts , torqu e
co nv erter , related seals a nd gaskets .
Dri ve
train: Diff eren tia l a nd internal parts, drive
s h afts and cons ta nt velocity joints.
Where to go for warranty service
This lim ited warra nty be hono re d by any
not apply. Defects in material or workmanship be correc t­
ed under the terms of th e limit ed war ra nt y for new
Volkswagen vehicles in effec t in that country (ex­
cep t Canada
).
Warranty repairs while in Canada
W arr a nty repairs while tr ave ling in Canada sh ould
be performed by an authorized Volkswagen dealer.
the Canad ia n
de aler cannot submit you r warr ant y clai m, you may
be asked to pay for the repai r. you r re turn to
the United States, please prese nt the invo ice to
you r Uni ted Sta tes Volk swa gen dealer, who submi t a cla im on your behalf and obtain reim­bursement for you.
When the warranty period begins
The warran ty per iod beg ins on the date the veh icle
is delive red to eithe r the ori gin al purc haser or the
original lessee; or if the is first placed in
service as a "demonst rator" or "compa ny" ca r, on
th e date su ch vehic le is
fir st pla ced in serv ice .
T he Powertrain Limit e d Warran ty is a utoma tically
trans ferred without cost if the owne r
ship of the h ic le change s wi thin the Warrant y period.
Free-of-charge repair
Repairs under this warran ty are made fr ee of
c h arge . Your au tho rized Volkswagen deale r
pair the de fective part or replace it with a new or remanufactured genui ne Volksw age n part . <l

What is not covered
Maintenance services
This

Limited Warranty Against Perforation
What is covered
Wa rranty period
The coverage under this limited wa rranty lasts for 12 years without mileage
Any warranty, including any
in
on how long an
sumes, or authorizes any person to assum e, any other or on its behalf.
Coverage
This limited warranty covers any repair or ment of body sheet metal panels that have been perforated by rust from the inside out.
Where to go for warranty service
This limi ted warranty be hon ore d by any thori zed dealer in the United States,
includ ing its territories.
your model is broug ht to an ized dealer outside the United States,
in cluding its terri tor ies, this lim ited warra nty not
apply. Defec ts in material or wo rkm anship b e
co rrected under the terms of th e wa rranty for new
cep t Canada) .
Warranty
repairs while traveling in Canad a
Warra nty repa irs
traveling in Canada should
b e performed by an autho rized
yo ur m ode l is within the Unit ed
ra tion, Canad ia n deale rs can submit a war ranty
c la im . Proof of Un ited Stales residence is required. the Canadian dealer cannot submit your ty claim , you may be asked to pay for the repair. your re turn to th e Uni ted Sta tes , please present
the invo ice to your United States er, who s ubmit a clai m on you r behalf and tain reimbursement for you .
When the warranty period begins
The limited warranty period begins on the date the
vehic le is delivered to either the origina l purchaser
o r the origi nal lessee ; o r if the vehicle is first placed
i n serv i
ce as a "demonstrator " or "company" car, on
the date such is first placed in service.
Th is Limited Warranty Aga inst Corrosion
tion is
ran ty period .
Free-of-charge repair
Repairs under this lim ited warranty are made fr ee of cha rge. An autho rized dealer repair the defec tive part or rep lace it with a new or remanufactured ge nuin e part .
model is co rrosio n do not need to ch ase rustproofing when you buy your mode l in order to keep this war ran ty in effect. <l