VOLKSWAGEN GOLF 2012 Owners Manual

Federal Emissions Warranties
The Emissions Warranties set out on the following
pages are warran ties which the m anu facturer is re­
quired by l
aw to furnish to you at the time you take
delivery of your new
miles New Vehicle Limited Warranty.
The warranties required by fede ral laws apply to new Volkswagen vehicles imported and distributed
by Volkswage n of America, an operating unit of Volkswagen G roup of Amer ica,
new Volkswagen vehi­
cles imported and distributed by Volkswagen for
sale and registration in the State of Ca lifornia,
Connect icut, Maine, Maryland, New Je rsey,
for veh icles
eq uipp ed to meet California 's Partia l Ze ro Emis - sion
Vehicle (PZEV) emission requirements, as
ide ntified on the
Vehic le Emission Control
you have
any quest ions concerning the applicab ility o f each
warranty to your
Customer CARE
Ml 48326 1
Vo lkswagen of America , an operating unit of
Vo lkswage n Group of Amer ica, ( "Volkswa­the authorized United i mporte r of Volkswagen vehicles, warra nts to the origi nal re tai l
p urch aser or original lessee and any subsequent
purchase r or lessee that every model year Vo lkswagen import ed by Volkswagen:
appl icab le regula ­
t ions of the United Environmental Protection
Agency (EPA), a nd
free from defects in materi al and workman­
sh ip which causes the vehic le to fail to conform
wi th EPA regulations for 2 yea rs after the date of first use or delivery of the
mil es, whi cheve r occurs
fir st.
USA Warranty and Maintenance A
wa rranted part is any part
in a warranty re­
pa ir , wh ich aff ects any regulate d em iss io n fr om a
motor
o r engi ne which is subjec t to EPA
emission standards. The
cause the vehic le to fail to
confo rm w ith EPA regu lat ions:
Evaporative Emission Con trol Syste m: includ­
ing fuel tank, ca p,
inc lud ing man ifo lds, turbo ­
charge rs, catalytic converters, down pipes and par­
ticulate

System: sensors, switches,
camsha ft adjuster
units, sensors,
System: Lamp
Secondary Air air
pump and
and
other accessories used with the above
For 8 years or
has been in use for more than 24 months or than 8 years or
components
The under this warranty
is within this
period a defect in or workmanship causes
the
in the United States, its territories the make repairs
as may be requi red by these
Engine
Diagnostic device <l
an operating unit of
gen"), warrants to the of a yea r of the that if the following conditions are met, any authorized in the United
States , its territories,
The to conform at any time during
24 months or emission inspection standards as termined by an EPA Approved State and Maintenance test or inspection, or
has been in use for more than 24
months or than 8 years or whichever occurs first. the
an tio n resulting from a of a filter. engine
The and Maintenan ce
test of inspection requires the the
state or and
ins tructions for
proper maintenance and use. <l
Fede ra l Emissio ns W arran ties

lessee, and any sub sequent purchaser or les­
see or, if the
maintenance and use
for proper maintenance are contained in the mai ntenan ce sec tio n of thi s booklet. and mileage intervals , at whic h maintenance is to
b e performed, may vary from mode l to
Vo lkswagen recom men ds you keep a record of sched uled ma inten ance by having your mainte­
n ance book let validated at the approximate time or mileage intervals by the authorized Volkswagen
dealer or other service facility that performe d the
maintenance . you perform the mainte na nce
yourself, keep
not deny a warra nty
clai m on the basis of your failure to maintain
the vehicle acco rding to the in stru ction s or failu re
to keep a r
ecord of m aintenanc e.
for pro pe r u se of the vehicle are con­
tained in your Volkswagen
Use of Genuine Volkswagen
Vo lkswagen reco mm ends that Genuine Volkswa­
gen parts be used as replacement parts for the
maintenance, repair or replacement of em issio n control syste ms. Use of replacement parts which
a re not equivalent to Genu ine Volkswage n parts i n
emission performance and durabi lity may im pair
th e effec tive ness of emiss io n control systems.
thoug h use of parts other than Genuine Volkswa­
gen parts does not invalidate these warranties.
Volkswagen assumes no liability under these war­
ranties for
failure of suc h parts and damage to oth­er parts caused by such failure .
Agency
qualified t o perform su ch services. Howeve r,
th e cost of su ch service s is not cove red by th ese
w arr ant ies except in em erg enc ies. the independ­
ent serv ice establishmen t finds a warran table de­
f ect , you may d eliver the vehicle to an author ized
Volkswagen dealer and have the defect correcte d
free
of charge. Volkswagen not be
" Emergency Repai rs" for
f urther det ai ls.
war ranty period .
failure of a warranted part ca uses damage to a
part not cove re d by warra nty, the non-warra nted
part
Warranty repairs traveling in
Federal Emissions Warranties , Canadian

Kansas
or registered in the
or regi stered in the and compo­
nen ts are warran ted against defects in workman­
ship and for a period of ten (1 yea rs ,
f r om the in-service date, regard­
Thi s warranty does not cover the m ent of sa fety and safe ty com po n ents :
damage or tion, accident , o r or
fading, spotting , or othe r cosmet ic is oth erwise func-
tioning <1
K an sas Safety Limit ed W arra nty

Customer Care
you have questions about your
at you r auth orize d You may want to speak to the to the owner of the
Because they are t o
the situat ion, they are in the best position to
your concerns are not to your satisfac ­
tion by th e contact
use the
Customer CARE Road Auburn
or w rite , provide the ing informati on :
review facts re-

Repairs not covered by warranty

Consumer Protection
BBB
your authorized or gen Customer CARE Representative has been address your concern ,
a dispu te program adminis­
tered by the of Better Business Bureaus.
T he BBB
so BBB for more
1
you BBB information:
Your name and address
The Number
The make , and year of your
The date and current of your
A description of the concern with your
The BBB program consists of two
parts : mediation and arbitration. Mediation means
tha t BBB staff
negotiations between
the parties in an effo rt to bring your
you do not agree
with the mediated you may request an
The arbitra ­
tors are not connected with th e basis . may attend
the hearing in person, bring witnesses, and give
supporting evidence.
of appearing in son, you may request a written or eve n a phone arbitration h earing . Th e BBB of your
in 40 days of when your was state or provides otherwise .
you accept the decision , the manufacturer
its with in the time frame specified by the arbit rator .
you reject the decision , you are free to pursue
other remedies and the manufacturer not be required to
State-Specific Warranty Enforcement Laws
Each sta te has enacted warranty enforcement referred to as that
permit owners to obtain a or a
refund of the purchase price und er certain circum­
stances . Although the provisions of these vary from state to state , their intent is to provide
owners with certain rights if they experience signifi­
cant
To the extent by
each state's
explaining the nonconformity that the owner has
expe rienced with the ve hicle, and to Votks-
(in
Customer CARE Road Auburn 48326
Depending on th e state's
t aw , th e owne r may
to BBB before seeking other
r emedies. ref er to the BBB