VOLKSWAGEN GOLF PLUS 2004 Owners Manual

Kansas
to vehicles
years,
from the vehicle's origina l in-service date, rega rd­
fading , spotting, or othe r cosmetic
problems when the safety is otherw ise func­
tioning properly.
Due to
fading , spotting , or other cosmetic
problems when the safety is otherwise func-
tioning properly . <l
Kansas
Safety Limited War ran ty

Customer Care
Volkswagen dealer assistance
is thei r business to be concerned about your Beca use they are to the situatio n, they are in the best position to a ny concerns you may have.
Volkswagen corporate assistance
your concerns are not to your tion by the contact by number:
1
you prefer to wri te , us e the dress:
Customer Road Rochester
can contact us using our
on
USA Warranty and Mainte nance W
h
en you or write, provid e the ing inf ormat ion :
num ber
Id entificat ion Number
name
ments (if you are writing to us)
A Custo mer CARE Representa tive, in
con junc tion with your au tho rized er , work with you to r eview facts r e-to your request.

Repairs not covered by warranty
an operating unit of Volkswagen Group of
America, ("Volkswagen") may offer financial
assistance toward repairs or expenses not covered by Volkswagen's New Vehicle Limited Warranties.

Consumer Protection
BBB AUTO LINE Dispute Resolution
your authorized Volkswagen dealer or Volkswa­
gen Customer CARE Representativ e has been un­
able to satis factori ly address your concern , Volks­
wagen offers additiona l assistance through BBB
LINE, a dispute resolution program adminis­
tered by t he Council of Better Business Bureaus .
The BBB
program is free of cha rge to you but there are some veh icle age and mileage
l im ita tio ns, so please for
mor e
1
you BBB
Your name and address
The Vehic le Ident ific ation Number
The make , m odel, and model year of your vehi ­
cle
o f you r vehicle
A desc ription of the con cern with your vehicle
Th e BBB
fa cilitate neg otia tio ns between the parties in an effo rt to bring your cla im to a m u-
may attend
the hearing in person, be represented by an attor­
ney , bring witnesses, and give supporting evi­
dence .
make every effort to obtain
a final resolution of your claim within 5 business
days of t he hearing (that is, within days of when
your claim was unless sta te or Fede ral law
provides otherwise . then have the opport un ity
t o accept or rejec t the decision .
be bound by the de cisio n and it s ob ligation within the timeframe specified by
th e arbi trato r.
you re ject the decision, you are free to pur sue
o th er lega l remedies available under state or feder­
al law , a nd the man ufa cturer not be requir ed to comply with any part of th e decision . <l
State-Specific Warranty Enforcement Laws
Each state has enacted warranty enforcement
laws (commonly re fe rred to as "lemon laws") that
permit owners to obtain a replacement vehicle o r a
refund of the pur chase price under certain circum­
stances. Althou gh the provisio ns o f th ese laws
vary from state to s tate, their inten t is to provide
owne rs wi th certain rights if they experience signifi­
cant service-related difficulties with their
new vehi­
cle .
Volks-
18
required by state law, Volkswage n re­
ques ts that the owner provide the writt en notifica­
tion) . The owner should send writt en notification to:
Volkswagen
Group of America, Customer
Ml
Depending on the sta te's
law , the owner may also be req uir e d t o submi t the ir
complain t to BBB be fo re seeki ng other
remedies. Please refe r to the BBB

Dispute Resolution section of this for more
informa tion about the BBB AUTO disp ute
resolution program . Because
each state has enacted specific sions as part of its the in their state.
Volkswagen participates in BBB AUTO a
media tion/a rbitration program administered by the
Boulevard. A rlington , Virginia 22203).
BBB AUTO and Volkswagen have been
you have a arising under any gen written warranty, we request that you bring it
Volkswagen's attention . we are to it, you may with BBB AUTO with BBB AUT O within
six (6) months after the expiration of the warranty .
To a claim with BBB AUTO
1
There is no charge for the
orde r to
of your and a sta tement of the ture of your problem or comp lai nt. also be
asked to provide: the approxima te date of your quisi tion of the veh icle, the vehicle's current age, the approximate date and mileage at the time any problem(s) were first brought to the att ention of Volkswage n or one of our dealers, and a ment of the relief you are seek ing.
BBB AUTO
staff may try to help your dispute through mediation . mediation is no t
ord inarily be
issued within days f rom the time your complain t
is t here may be a delay of 7 days if you did
not first contact Volkswage n about your problem,
or a delay of up to
pert or furth er investigation and report by BBB
before
asserting in court any rights or remed ies confer red by California Code 1 793.22. a re
not required to use BBB AUTO ing rights and remedies under any othe r state or law . California
Code
to
conform to the
able number of attempts, Volkswagen may be quired to repla ce or repurchase the vehic le. fornia Code 1793.22(b) creates a sumption that Volkswagen has had a reasonable
number of attempts to conform th e vehicle to its
appl icabl e express warranties if, within 18 months
from to the buyer or miles on the
The same nonconformity (a
to cause death or serious bodily injury if the vehicle is driven AND the conformity has been s ubject to repair two or more
times by Volkswagen or its agents AND the buyer
o r h as directly notified Volkswagen of the
need for the repair of the nonconformity ;
The vehicle is out of service by reaso n of the
r epai r of non- confo rmiti es by Volkswage n or its
agen ts for a cum ulative
e nd ar days afte r of the vehicle to th e er.
ABOVE
Volkswagen Group of America, Customer CARE
3 499 West Hamlin Road Rochester
remedies may be sought in BBB repai rs, reimbu rsement for money paid
t o repair a vehicle or othe r expe nses incur red as a of a vehicle nonconformity , repurc hase or pla cemen t of your vehicle , and compe nsation for
damages and remedies under Volkswa-
gen 's written warranty or app licab le law.
Con sume r Protec tion Information

The

Service
describe impr oved repair procedures
o r parts improve ments . of this informati on can
also help a quali fied technician better serv ice you r
ve hicle .
What you will also find on the website
Orde ring and pri ce informatio n for Volkswagen
Repair Manua ls on paper format, or DVD ...
Manuals
Warranty Manua ls
Wa rranty an d Maintenance Manuals
apply to condi tio ns affec ting a number of vehicles.
appl ies to your vehicl e.
Lite ratu re 24 Hours 7 days a
week on the Internet from the Volkswagen Techni­
ca l Literature Orde
ring Center link at:
www.vw.tec hliterat
ure.co m
These bulletins are intended for qualified technicians. They are not meant for the UAL do-it-yourselfer. Qualified technicians have the equipment, tools, safety instruc­tions, and know-how to do a job properly and safely. Improperly performed repairs or main­tenance can adversely affect the safety of your vehicle, possibly leading to accident or injury. They may also impair the economy, durability or reliability of your vehicle and may void the warranty of your car.
Public ations 21

Tire Manufacturers
List of tire manufacturers for new
The Magnuson-Moss Federal Trade
Commission
548-471 4
Bridgestone/Firesto ne
1144 East Marke t S treet
Akron, 44316 Tel.: 1
Box
T el. : 1 847-3435
Pir elli Tire s North America George Street, 5th Floor
New Haven , CT
Box
Valley Road
Tel.: 1 (877)

Maintenance
Warranty voucher
Prese nt this voucher ranty servic e is requ ired .
1.
2.
3.
Th e war rant y period begins on the date the vehicle is
del ivered to either the origina l purchaser of the original
lessee : or if the vehicle is first placed in service as a
"de monstrator" or "com pa ny" car , o n th e date such
Vehicle Identification Label
1. Vehicle
No. Engine
2. T ype E ngine Tr ans missio n
3. Tr ansmission Pai nt No. Engine Engine
L4_. _______ __________________________________________________
Main tenance