VOLKSWAGEN ID.3 2020 Owner´s Manual

Fig . 1 I n t h e l u g gag e c o m part m en t o n t h e r ig ht s id e: f o ld -o p en 1 2-v o lt s o cke t 1 o r 1 2-v o lt
s o cke t w it h r e m ova b le c o ve r 2.
T h e m axim um p ow er r a tin g is 1 80 w atts .
T h e m axim um p ow er r a tin g o f t h e in d iv id ual s o cke ts s h ould n eve r b e e xce e d ed . T h e p ow er r a tin g
of e ach d evic e is s ta te d o n it s t y p e p la te .
If t h ere a re s e ve ra l s o cke ts in t h e v e h ic le a n d t w o o r m ore d evic e s a re c o n necte d a t t h e s a m e
tim e, t h e o ve ra ll p ow er c o n su m ptio n o f a ll c o n necte d e le ctric a l d evic e s m ust n eve r e xce ed
1 80 w atts (→ So cke ts).
S o ck e ts i n the v e hi cle

Con tro l u n it s f o r d ata t ra n sm is sio n , in te rf a ce s, a n d a ls o m ed ia a n d d ia g nostic c o n nectio n s a re
c o n nectiv it y c o m pon en ts v ia w hic h in fo rm atio n a n d d ata c a n b e e xc h an ged b etw een t h e v e h ic le a n d
exte rn al d evic e s o r t h e in te rn et . T h e c o n nectiv it y c o m pon en ts t h at a re n ot in clu d ed in a ll v e h ic le s
are , in p art ic u la r:
—D ia g nostic p ort .
—C on tro l u n it w it h b uil t - in e SIM c a rd (O CU ).
—M ob il e p hon e in te rf a ce .
—M ed ia C on tro l.
—A pp-C on nect.
—W i- F i h ots p ot.
—N FC r a d io t e ch nolo g y.
—B lu eto oth ® in te rf a ce .
—U SB p ort .
C on nectiv it y c o m pon en ts a re t h e k e y e le m en ts f o r c y b er s e cu rit y . I n a d dit io n t o o th er c o n tro l u n it s ,
c o n nectiv it y c o m pon en ts in p art ic u la r a re e q uip ped w it h s e cu rit y m ech an is m s t h at m in im is e t h e r is k
o f u n au th oris e d a cce ss t o v e h ic le s y ste m s.
T h e s o ft w are a n d s e cu rit y m ech an is m s in t h e v e h ic le a re s u b je ct t o o n goin g d eve lo p m en t. Li ke w it h
c o m pute rs o r t h e o p era tin g s y ste m s o f m ob il e d evic e s, t h e s o ft w are a n d s e cu rit y m ech an is m s in t h e
ve h ic le m ay a ls o b e u p date d a t ir re g ula r in te rv a ls .
S o ft w are u p date s im pro ve t h e s e cu rit y , s ta b il it y a n d r u n nin g s p eed s o f t h e v e h ic le s y ste m s in
v e h ic le s t h at h ave a lr e ad y b een p ro d uce d .
Yo u t o o c a n r e d uce t h e r is k o f u n au th oris e d a cce ss t o v e h ic le s y ste m s a n d f u n ctio n s:
—U se o n ly d ata m ed ia , B lu eto oth ® d evic e s a n d m ob il e d evic e s in t h e v e h ic le t h an d o n ot c o n ta in
m an ip ula te d d ata o r m alw are .
—In sta ll s o ft w are u p date s p ro vid ed b y V olk sw ag en im med ia te ly (→ So ft w are u p date).
—H ave t h e v e h ic le s e rv ic e d , r e p air e d a n d m ain ta in ed o n ly b y a q ualif ie d w ork sh op . V olk sw ag en
re co m men ds u sin g a V olk sw ag en d eale rs h ip f o r t h is p urp ose .
W AR N IN G
Com pute rs , d ata m ed ia a n d m ob il e d evic e s t h at a re c o n necte d t o t h e in te rn et o r t h at a re u se d in
p ub lic a n d p riv a te n etw ork s m ay b e in fe cte d b y m an ip ula te d d ata o r h ave m alw are in sta lle d o n
th em .
●In a d dit io n t o t h e w ell- k n ow n p re ca u tio n s f o r u sin g t h e I n te rn et, y o u s h ould p ro te ct y o ur
co m pute r, m ed ia , a n d m ob il e d evic e s w it h s u it a b le a n ti- v ir u s s o ft w are .
●R eg ula rly u p date t h e a p pro p ria te a n ti- v ir u s p ro g ra m w it h t h e u p date s o r u p gra d es p ro vid ed b y
th e p ro vid er.
D ata t ra ns fe r
C yb er s e cu rit y

WAR N IN G
In s p it e o f t h e s e cu rit y m ech an is m s in sta lle d in t h e v e h ic le , it is n ot p ossib le t o f u lly e xc lu d e t h e
ris k o f u n au th oris e d a cce ss b y m alw are o r a n in te rn et a tta ck o n v e h ic le f u n ctio n s a n d c o n tro l u n it s .
M alw are t h at h as in fe cte d t h e v e h ic le c a n in flu en ce o r d eactiv a te c o n tro l u n it s a n d v e h ic le
f u n ctio n s, o r c a n t a ke o ve r c o n tro l a n d l e ad t o s e rio us a cc id en ts a n d f a ta l in ju rie s.
●M alw are c a n a ls o a cce ss d ata a n d in fo rm atio n t h at a re s to re d in c o n tro l u n it s , in t h e
In fo ta in m en t s y ste m a n d o n c o n necte d d ata m ed ia a n d p air e d m ob il e d evic e s.
●If t h e v e h ic le f u n ctio n s o r r e acts d if fe re n tly t h an n orm al o r b eh ave s in a n u n usu al w ay, r e d uce
y o ur s p eed (if p ossib le ) im med ia te ly a n d in a c o n tro lle d m an ner a n d g o im med ia te ly t o t h e
neare st q ualif ie d w ork sh op o r s e ek e xp ert a ssis ta n ce , e .g . t o w r e co ve ry .

Th e f a cto ry -fit te d I n fo ta in m en t s y ste m s u p port s t h e s y ste m u p date f u n ctio n . T h is a llo w s t h e
so ft w are o f a lm ost a ll c o n tro l u n it s t o b e u p date d b y V olk sw ag en  A G wit h out t h e n eed t o v is it a
q ualif ie d w ork sh op :
If a s y ste m u p date is a va il a b le f o r y o ur v e h ic le , a c o rre sp on din g m essa g e w il l b e d is p la ye d o n t h e
In fo ta in m en t s y ste m .
Syste m u p date s a re d ow nlo ad ed v ia t h e f a cto ry -fit te d c o n tro l u n it w it h e SIM c a rd (O CU ) a n d a re
f re e o f c h arg e. V olk sw ag en p ays t h e c o n nectio n c o sts .
T h e s y ste m u p date f u n ctio n is o n ly a va il a b le in s o m e c o un trie s.
W AR N IN G
Con tro l u n it s w il l b e d eactiv a te a n d w il l n ot f u n ctio n w hil e s o ft w are in sta lla tio n is t a kin g p la ce .
D riv in g w it h d eactiv a te d o r m alf u n ctio n in g c o n tro l u n it s c a n c a u se a cc id en ts a n d f a ta l in ju rie s.
●C arry o ut s o ft w are in sta lla tio n in a s u it a b le p la ce w here o th er r o ad u se rs a re n ot im ped ed .
●N eve r u se t h e v e h ic le w hil e s o ft w are in sta lla tio n is t a kin g p la ce .
W AR N IN G
If t h e d ig it a l in stru m en t c lu ste r d oes n ot f u n ctio n a ft e r s o ft w are in sta lla tio n , n o in stru m en ts ,
w arn in g l a m ps, s y m bols o r t e xt m essa g es c a n b e d is p la ye d . D riv in g w it h a d ig it a l in stru m en t
clu ste r t h at is n ot w ork in g c a n c a u se a cc id en ts a n d f a ta l in ju rie s.
●D o n ot u se t h e v e h ic le a n d c o n ta ct V olk sw ag en C usto m er C are .
W AR N IN G
It is p ossib le in v e ry r a re c a se s t h at a c o n tro l u n it w il l n ot f u n ctio n p ro p erly a ft e r a s o ft w are
in sta lla tio n p ro ce ss.
●D o n ot u se t h e v e h ic le a n d c o n ta ct V olk sw ag en C usto m er C are .
S yste m u p d ate
Int ro d uctio n to t he t o p ic

Ava il a b il it y o f a s y ste m up date
T h e s w it c h ed -o n I n fo ta in m en t s y ste m in dic a te s t h at a s y ste m u p date is a va il a b le . A s y ste m
u p date t a ke s p la ce in t w o p hase s:
—D ow nlo ad p hase : a s y ste m u p date c a n b e d ow nlo ad ed a t a n y t im e w hen t h e ig nit io n is
s w it c h ed o n , a ls o w hen d riv in g.
—In sta lla tio n p hase : s o ft w are in sta lla tio n is p ossib le o n ly w hen t h e p re re q uis it e s f o r t h is a re
m et (→ So ft w are u p date).
B efo re t h e p ro ce ss s ta rt s , t h e d riv e r w il l b e r e q ueste d t o c o n fir m t h e s ta rt o f t h e r e sp ectiv e
o p era tio n .
If s e ve ra l s y ste m u p date s a re a va il a b le f o r t h e v e h ic le a t t h e s a m e t im e, o n e s y ste m u p date m ust
fir s t b e in sta lle d s u cce ssfu lly b efo re t h e n ext s y ste m u p date c a n b e e xe cu te d .
O ve rv ie w

Pre re q ui sit e s f o r d ow nlo ad in g a s y ste m up date
Syste m u p date s a re d ow nlo ad ed a u to m atic a lly w hen t h e v e h ic le ’s d riv e s y ste m is a ctiv a te d
w it h out y o u h avin g t o d o a n yth in g.
Fo r d ow nlo ad , t h e v e h ic le m ust o n ly b e in a re as w it h s u ffic ie n t m ob il e r e ce p tio n .
Th e d ow nlo ad p ro ce ss c a n b e in te rru p te d a t a n y t im e b y t h e s y ste m a n d w il l b e r e su m ed a g ain a s
re q uir e d w hen t h e v e h ic le ’s d riv e s y ste m is a ctiv a te d .
P re re q ui sit e s f o r i n sta llin g a s y ste m up date
—A s ta b le o n lin e c o n nectio n t o t h e in te rn et is p ossib le a t t h e v e h ic le l o ca tio n .
—Yo ur c u rre n t p riv a cy s e ttin gs a llo w d ata a n d in fo rm atio n t o b e t ra n sm it te d a n d r e ce iv e d .
—Th e f o llo w in g c o n dit io n s m ust b e m et o n t h e v e h ic le :
—D eactiv a te t h e v e h ic le ’s d riv e s y ste m .
—Veh ic le is s ta tio n ary , p ark in g b ra ke is s w it c h ed o n .
—P osit io n s w it c h is in “ P ” p osit io n .
—H aza rd w arn in g l ig hts a n d p ark in g l ig ht a re s w it c h ed o ff.
—A ll w in dow s, d oors , b on net a n d b oot l id a re c lo se d .
—Th e e le ctric a l s y ste m in t h e v e h ic le is r e ad y f o r u se .
—T h e 1 2-v o lt v e h ic le b atte ry is a p pro p ria te ly c h arg ed .
—Th ere is n o v e h ic le k e y in t h e v e h ic le .
—A ll v e h ic le o cc u p an ts h ave l e ft t h e v e h ic le .
—T h ere a re n o a n im als in t h e v e h ic le .
—V eh ic le is l o cke d .
P re re q uis it e s

So ft w are i n sta lla tio n
Choose a t im e f o r s o ft w are in sta lla tio n w hen t h e v e h ic le d oes n ot h ave t o b e d riv e n b y y o urs e lf
o r o th er u se rs .
B efo re a ctiv a tin g t h e v e h ic le ’s d riv e s y ste m , r e ad t h e m essa g e in t h e I n fo ta in m en t s y ste m a b out
co m ple te d in sta lla tio n . O bse rv e t h e in stru ctio n s if in sta lla tio n w as n ot s u cce ssfu l.
F un ctio nal r e stric tio ns d ur in g s o ft w are i n sta lla tio n
—Th e s y ste m p re ve n ts a ctiv a tio n o f t h e v e h ic le ’s d riv e s y ste m d urin g s o ft w are in sta lla tio n .
—Th e d ia g nostic p ort is d eactiv a te d d urin g s o ft w are in sta lla tio n .
—Th e a n ti- th eft a la rm a n d S A FE LO CK a re d eactiv a te d d urin g s o ft w are in sta lla tio n .
—C on tro l u n it s , t h e c e n tra l c o m pute r, f u n ctio n s a n d d is p la ys a re n ot a va il a b le d urin g s o ft w are
in sta lla tio n . D o n ot u se t h e v e h ic le d urin g t h is t im e.
If s o ft w are i n sta lla tio n i s un suc ce ssful
If s o ft w are in sta lla tio n is u n su cce ssfu l, a c o rre sp on din g e rro r m essa g e w il l b e d is p la ye d o n t h e
In fo ta in m en t s y ste m o r in stru m en t c lu ste r. O bse rv e t h e c o rre sp on din g m essa g es.
C on tro l u n it s w il l n o l o n ger f u n ctio n o r w il l n ot f u n ctio n c o rre ctly in t h e e ve n t o f a c rit ic a l
in sta lla tio n e rro r. F u n ctio n s a n d d is p la ys a re n ot a va il a b le u n til t h e e rro r is c o rre cte d . D o n ot u se
th e v e h ic le . I n t h is c a se , c o n ta ct V olk sw ag en C usto m er C are .
A ft e r s uc ce ssful s o ft w are i n sta lla tio n
Su cce ssfu l s o ft w are in sta lla tio n is d is p la ye d o n t h e I n fo ta in m en t s y ste m .
A ctio ns

What i s t h e p ur pose o f a s y ste m up date ?
A s y ste m u p date is a p re ve n tiv e m easu re t o s to p u n desir a b le e ve n ts a n d s ta te s f ro m o cc u rrin g.
Fo r e xa m ple p ro te ctio n a g ain st m alw are o r t o o ptim is e t h e r u n nin g o f t h e s o ft w are .
S h o ul d I p erfo rm t h e s y ste m up date ?
It is in y o ur o w n in te re sts t o c a rry o ut s y ste m u p date s. I f t h e d riv e r r e p eate d ly r e je cts t h e s y ste m
u p date , it is t h en n ece ssa ry t o v is it a q ualif ie d w ork sh op .
C an I i n te rrup t d ow nlo ad o f t h e s y ste m up date ?
Ye s, t h is is p ossib le (→ So ft w are u p date).
C an I i n te rrup t s o ft w are i n sta lla tio n?
No, t h is is n ot p ossib le .
Wh at w il l h ap pen i f s o ft w are i n sta lla tio n i s i n te rrup te d ?
If s o ft w are in sta lla tio n is in te rru p te d , f o r e xa m ple d ue t o d am ag e t o t h e e le ctric a l s y ste m in t h e
ve h ic le , it is p ossib le t h at c o n tro l u n it s w il l b e n ot b e u p date d a n d m ay b e d am ag ed d ue t o
in co m ple te s o ft w are in sta lla tio n (→ So ft w are u p date).
C an s y ste m up date s w it h m alw are t h at a re n ot i n it ia te d b y V olk sw ag en
b e i n sta lle d i n t h e v e h ic le ?
Fu rt h er in fo rm atio n (→ Cyb ers e cu rit y).
H ow l o ng c a n I w ait b efo re c a rry in g o ut a s y ste m up date ?
Th e a va il a b le s y ste m u p date s h ould b e in sta lle d a s s o on a s p ossib le in y o ur o w n in te re sts .
Q uestio ns a nd a ns wers a b out s y ste m u p d ate s

Car2 X c o m mun ic a tio n – h ere in aft e r r e fe rre d t o a s C ar2 X – m ake s it p ossib le t o t ra n sm it a n d
re ce iv e in fo rm atio n a b out r o ad t ra ffic in s o m e c o un trie s. C om mun ic a tio n t a ke s p la ce b etw een
in div id ual v e h ic le s a n d b etw een v e h ic le s a n d t h e t ra ffic in fra stru ctu re (e .g . r o ad w ork s) in a l o ca l
are a. T h e c o m mun ic a tio n r a n ge d ep en ds o n t h e e n vir o n m en t. I n g ood c o n dit io n s it is 2 00 m etre s
in u rb an a re as a n d 8 00 m etre s o n m oto rw ays a n d c o un try r o ad s. C om mun ic a tio n is in a cco rd an ce
w it h C ar2 X a n d W i- F i s ta n dard s f o r v e h ic le s a n d t ra ffic in fra stru ctu re w hic h a p ply t o a ll
m an ufa ctu re rs .
C ar2 X w as d eve lo p ed a n d s ta n dard is e d b y o rg an is a tio n s in clu d in g t h e C A R 2 C A R C om m un ic a tio n
C on so rt iu m (C 2C CC ) a n d t h e E uro p ean T e le co m mun ic a tio n s S ta n dard s I n stit u te ( E TSI).
W AR N IN G
Th e in te llig en t e q uip m en t o f C ar2 X c a n not o ve rc o m e t h e l a w s o f p hysic s, a n d f u n ctio n s o n ly
w it h in t h e l im it s o f t h e s y ste m . N eve r a llo w C ar2 X t o t e m pt y o u in to t a kin g a n y r is k s w hen
d riv in g. C ar2 X c a n not r e p la ce t h e f u ll c o n ce n tra tio n o f t h e d riv e r.
●A dap t y o ur s p eed a n d t h e d is ta n ce f ro m t h e v e h ic le s a h ead t o s u it v is ib il it y , w eath er, r o ad
an d t ra ffic c o n dit io n s.
W AR N IN G
W hen C ar2 X is a ctiv e , a d is ta n ce o f 2 0 c m m ust b e m ain ta in ed b etw een t h e C ar2 X a e ria ls a n d
p ers o n s o uts id e t h e v e h ic le .
●C ar2 X a e ria ls a re l o ca te d o n t h e v e h ic le r o of a n d in t h e m ir ro r t ria n gle o n t h e w in dsc re en .
D ata b ro ad ca st
W hen C ar2 X is a ctiv a te d , t h e v e h ic le c o n tin uo usly s e n ds C ar2 X m essa g es t o o th er C ar2 X u se rs
a n d e n ab le s t h em t o e va lu ate t h e c u rre n t t ra ffic s it u atio n .
C ar2 X m essa g es m ay in clu d e t h e f o llo w in g in fo rm atio n :
— V eh ic le d ata s u ch a s s p eed , a cce le ra tio n , a n d s te erin g a n gle .
—Lo ca tio n d ata s u ch a s g eo g ra p hic a l p osit io n a n d t h e r o ute o f t h e jo urn ey a s w ayp oin ts f o r a
m axim um o f t h e l a st 1 ,0 00 m etre s.
—In fo rm atio n o n s p ecif ic e ve n ts , s u ch a s b re akd ow ns, a cc id en ts , a n d t h e e n d o f c o n gestio n .
C ar2 X m essa g es u se e ve r- c h an gin g s h ort- te rm  I D s (p se u d onym s) t o m in im is e t h e l ik e lih ood o f
th e t ra n sm it te d d ata b ein g t ra ce d b ack t o y o u.
To p re ve n t a b use , a s e n der o f C ar2 X m ess a g es m ust b e in p osse ss io n o f v a lid c e rt if ic a te s. T h e
tra n sm it te d C ar2 X m essa g es a re s ig ned w it h t h ese c e rt if ic a te s a n d c o m pare d a g ain st c u rre n t
w hit e l is ts a n d b la ck lis ts . T h is c h eck s w heth er t h e r e ce iv e d C ar2 X m essa g es a re a u th en tic , i. e .
“ C ar2 X c o m muni ca tio n”
Int ro d uctio n to t he t o p ic
C ar2 X c o m mun ic a tio n c a n h elp t o p re ve n t a cc id en ts , m it ig ate t h e c o n se q uen ce s o f a n
acc id en t, a n d im pro ve t h e t ra ffic s it u atio n .

th at t h ey w ere s e n t b y a l e g it im ate C ar2 X t ra n sm it te r.
T h e s y ste m c o n te n t (f o r e xa m ple c e rt if ic a te s, r e le va n t w hit e l is ts a n d b la ck lis ts ) m ust b e u p date d
re g ula rly t o c o m ply w it h t h e C ar2 X c o m mun ic a tio n r e q uir e m en ts a n d t o v e rif y t h e c o n fid en tia lit y
o f o th er C ar2 X u se rs . T h e u p date t a ke s p la ce a u to m atic a lly w hen y o ur v e h ic le ’s in te rn et
co n nectio n is a ctiv e . T h e v e h ic le is c o n necte d t o t h e in te rn et u n le ss t h e p riv a cy s e ttin gs s lid er is
s e t t o “ m axim um p riv a cy ”.
Y o u c a n u se t h e C ar2 X a n d t ra ffic h aza rd a le rt f u n ctio n b utto n o n t h e I n fo ta in m en t s y ste m t o
a ctiv a te a n d d eactiv a te t h e C ar2 X d ata t ra n sm is s io n a n d t h e “ tra ffic h aza rd a le rt ” f u n ctio n . T h e
la st s e ttin g is s to re d f o r e ach u se r, in clu d in g a n onym ous u se rs . T h e C ar2 X a n d t ra ffic h aza rd a le rt
fu n ctio n b utto n d oes n ot a ffe ct t h e s y ste m c o n te n t u p date s in a n y w ay.
W e r e co m men d t h at y o u g o o n lin e e ve ry w eek o r r e m ain o n lin e t o e n su re t h at t h e l a te st w hit e
lis ts a n d b la ck lis ts a re a va il a b le in y o ur v e h ic le . Y o ur v e h ic le m ust n ot r e m ain o fflin e f o r m ore
t h an a p pro xim ate ly 3  m on th s. A ft e r t h at y o u m ust u p date t h e s y ste m c o n te n t o r C ar2 X w il l b e
deactiv a te d a u to m atic a lly .
In t h e e ve n t o f a n a u to m atic d eactiv a tio n (→ Car2 X c o m mun ic a tio n) y o u m ust r e activ a te C ar2 X
m an ually . T h is is o n ly p ossib le if t h e r e aso n f o r d eactiv a tio n is n o l o n ger p re se n t.
S ig n o f a ctiv a te d C ar2 X w it h m axim um p riv a cy m od e s e t in t h e
In fo ta in m en t s y ste m (→ Priv a cy s e ttin gs).
In fo rm atio n o n d ata p ro ce ssin g a n d t h e C ar2 X p riv a cy p olic y c a n b e f o un d u n der “ L e g al
in fo rm atio n ” o n t h e I n fo ta in m en t s y ste m a n d o n t h e V olk sw ag en w eb sit e .
V eh ic le s w it h A dap tiv e C rui se C ontro l (A CC )
So m e C ar2 X d ata a re a ls o t ra n sm it te d t o t h e A CC . T h e A CC c a n u se t h ese d ata t o a n tic ip ate w hen
a v e h ic le in f ro n t m ay p ull o ut a n d a d ju st y o ur v e h ic le ’s r e sp on se w hen c h an gin g l a n es. I f y o ur
ve h ic le is a ls o e q uip ped w it h D yn am ic R oad S ig n D is p la y a n d a n avig atio n s y ste m , a n d p re d ic tiv e
a d ap tiv e c ru is e c o n tro l is a ctiv a te d , A CC c a n r e d uce t h e s p eed w hen a p pro ach in g t h e t a il e n d o f a
d ete cte d t ra ffic ja m .