maintenance VOLKSWAGEN JETTA 2009 Owner's Guide

Booklet 1.2 USA Warranty
changed your add ress
a nd Volkswage n of A meri ca, In c. has your cur­
re nt address on file, yo u will rece ive notific atio n
a utomati cally . If yo u are conc ern ed that you
m ay not h ave rece ived n otice conce rnin g a par ­
ticular servi ce act ion, please c heck w ith your d
eale r
dete rm ine wheth er yo ur vehicle is eli­
g ibl e fo r any repa ir fr ee of ch arge.
In other in stance s, Vo lkswage n of A meri ca, In c.
ma y off er assista nce with a repai r beyo nd war­
ra nty on a case-by-case basis. If you be lieve t hat
y our vehicl e need s a repai r not covere d by wa r­
ranty whi ch Volk swagen o f Ame rica, Inc. s houl d
p ay fo r in p art or in who le, please disc uss the re­
qu est
yo ur dea ler. If y ou are not satis fi ed
w ith your de ale r's decis ion, please ct Vo lk­
swage n of Am eri ca , In c. C usto mer by te le­
p hone or in writin g. Your r equ est sh ould p rovid e
the vehicle identifi cation number , the mileage,
maintena nce history and a n ex plan ation of w hy
y ou believe that the re pair should b e perfor med
fr ee of c har ge. You r req ues t sho uld be accompa­
ni ed b y all ava ilable maintenance and re pair
r eco rds w hi ch yo u ha ve re ta in ed. A Custo mer
CA RE Repre sentat ive w ill rev iew yo ur re que st
and ad vise yo u of our dec ision .
Customer CARE 29

Booklet 1.2 USA Warranty
Free -of -charge repair
R epairs under are made free of
c harge. Your auth orized Vo lkswage n dealer will
What is not covered
Maintenance services
T his warranty does not cover the cost of parts
and labor invo lved in any scheduled main te­
nance service. Sched uled maint enan ce serv ices
are desc ribed in your Vo lkswagen Maintenance
13ook le l. repair
defective pa
rt o r r epla ce it wi th a or re manu fac turcd genuine Volkswagen
Thi s wa rranty d oes not cover replacemem of o il, lub rica ms or fluids unless th eir re­
p lac em en t is a nec essary of wa rranty ser­
v ice on a covered
Damage or malfunction due to misuse, negligence, alteration,
accident or fire
This warranty does not cover:
• damage or malfunctions which are the result
of improper repair of the vehicle, insta llation of
any non Genuin e Vo lkswag en parts
will
alter the vehicl e performance specilication s
fr o m tho se set by the vehicle manufa ctur er,
m odilicati ons
the vehicle (includi ng the en ­
g in e management system), accessories su ch as
ala rm syste ms, remote starters, roof racks or
co mmunication s equipmelll, defects or failur es
r es ulling from
use of new part s not sold or
a pp rove d by Volkswage n, or used parts, or the
re sultant damage to as socia ted parts or sys te m s:
• damage or malfunctio n s which were ca use d
by the alteration of the vehicle, in particular any
major or st ru ctu ral al tera1ions su ch as
th e con ­
vers ion of the vehic le
10 a co nve rtib le or t he
modilication of1h e roof10 accom modate a gla ss
roo f s1ru ctur e or o ther sim ila r alt er­
a li ons;
Wear and tear items
Th is wa rran ty does not cove r re pl ace men1 of
a n y powertra in comp on ent s that wear a re­
s ult of no rma l use o r
8 Limited Pow ertrain Warranty
• damage or ma lf u nct ions caused by in1cn -
1i on al o r unint e111i ona l mi sfue ling, collision or
modilications of the vehicl e, including, but not
limit ed t o th e installatio n of eng ine m anage ­
m ent co mpon ent s not approv ed b y Vo lkswagen;
• damage or malfunc tio ns res ult ing from the
u se o f the veh icle in comp etitive events or
cause d by accide111 or fire; or
• damage or malfunctions resulting from con­
tinue d operat ion of th e vehicle
a warning
li g h t, gauge reading or ot her warnings indicate a
m ec hani cal or opera tional problem; or
• damage or ma lfunctions due to s uspens io n
su ch as the ins1aUa1ion of af te r­
m arke t sp rings, s hock absorbe rs, or lowe ring
kits.
This warranty does not cover vehicles severely
dam aged a nd
I or d eclared 10 be a to tal l oss by
an i nsure r or vehicles re- asse m­
b le d from or rep aired wit h parts obta ined from
a noth er used

manner to put the vehicle back a con­
forming condition, or
Booklet 1.2 USA Warranty
• use of an unc ertified part or noncom­
plian ce with the inst ru ction s for p roper mainte­
nan ce and use, w hic h is not related to the 1/M
Te st failur e
Additional Information About Your Federal Emissions Warran ties
Warranty period
Th e wa rrant y peri od beg ins on the date th e ve ­
hicl e is deli ve red the o riginal pur cha ser
or origina l less ee, and an y subsequ ent pur ­
c h ase r or lessee or, if th e ve hicl e is first placed in
Proper maintenance and use
Instru ction s for proper maintenan ce are con­
tain ed in yo ur Volk swagen Mai nte nance
bookle t. Tim e and mil eage interval s, at whic h
maim enan ce is to be per formed , may var y from
model
to mod el.
Vo lk swage n reco mmends yo u keep a reco rd of
scheduled mainte nance by having your Volk­
sw age n Mainte nance bookl et validated at the
approximate time or milea ge int erva ls by th e au­
thor ize d Vo lkswagen dealer or oth er se rvi ce
fa. that p erform ed mainten an ce . If yo u
p erfo rm th e maint enance yourse lf, keep all doc­
umentation a s proof you have performed the
m aint ena nce at the approximate time or
mil eage interval s reco mm ended , that you have
Use of Genuine Volkswagen Parts
Volkswage n reco mmends that Genuin e Volk­
swagen pa rts be u sed as replacement parts fo r
the ma intena nce, repair or rep laceme nt of e mis­
sion control system s. Us e of repla cement parts
w hich are no c e qui valent to Genuine Volk­
swagen pares in emi ssion p erfo rm an ce and d u­
rability m ay impair
effect ive ness of emiss ion serv
ice as a demons trator or compa ny dem on­
s trator or compan y car prior
to deli very, on the
date it is first placed in serv ice.
u se d proper parts, and you were able to pe r­
form the mainten an ce properly.
Failure to m aintain your vehicle according to the
in struction for prop er maintenan ce ma y ca use
the vehicle to exc eed ap plicable e miss ion s stan­
d ard s and could result in denial of warranty cov­
erag e. How ever, Vo lkswagen
not den y a
warranty claim solely on the bas is of yo ur failur e
to maintain the vehic le according
the instruc­
t ions or fa ilure to kee p a record of maintenance.
In struction s for prop er use of
ve hicl e are
conta ined in your Volk swage n Own er's
control syscems. h ough u se of part s otJ1 er
than Genu ine Volkswagen parts does not inval i­
dat e these warranti es, Volkswagen assum es no
liab ility und er these warra nties for fa ilure of
s uch parts
damage to o ther part s cause d by
s u ch failure.
Federal Emissions Warranties 17

Booklet 1.2 USA Warranty
EPA certified replacement parts
Maintenan ce, re pair, or repla cement of emis ­
s ion control d evices and syste m s ma y be per­
fo rm ed b y any automoti ve servic e and repa ir es- tabli
shm ent or qualified individua l u sin g E nvi­
ronmen ta l Protectio n Ag enc y (EPA) certified re­
placem ent part s.
-4
Maintenance and repairs performed by independent service shops
Without inva lid ating th ese w arranti es. you may
c hoo se 10 h ave maintenance, repa ir or rep lac e­
m ent of emission contro l compo nen ts per­
formed by any a utomoti ve service establish­
m ent or indi vidual qualified to perform such
serv ices . Ho weve r, the
of su ch se rv ice s is
n o t cove red by these wa rranties exc ept in em er ­
genci es. If th e indep end ent service estab lish- m
ent find s a wa rrant abl e defect, yo u ma y de liver
t h e ve hicl e
10 an au thorized Vo lk swa gen d ealer
and have defec t co rrec te d fr ee of charge.
Vo lkswage n will not b e liabl e for ex pen ses,
w hi ch yo u ha ve incurred the ind ependent ser­
vice es tab lishm ent , except for emergency re ­
pairs. Sec "E mergency Repair s" for furth er
d etails.
-4
Parts not scheduled for inspection or replacements
Any part, which is not schedul ed for inspection
or rep lace ment at maint enance inter vals s peci ­
fi ed in
Vo lkswagen Mai ntenanc e booklet, is covere
d by
wa rrant y fo r the full warranty
p eriod. -4
Scheduled part inspection or replacement
A part schedu led only for inspection in accor­
dance Volk swagen 's instruction s or re­
quir ed sc hedul ed maint enan ce is cover ed for
durati on of thes e warranties.
Damage to non-warranty parts
If fai lur e ofa warra nted part causes damag e to a
part no t co ver ed by warranty, the non-war­
ranted part will a lso be r eplac ed free of ch arge.
-4
18 Federal Emi ssions Warranties
A part install ed in accordance with Volk­
swag en's instru ctions or re quir ed sc hed uled
m aint enan ce is warranted until
sched­
ul ed re placement interv al or for the duration of
th es e warr ant ies .
-4

Emergency repairs
Emergen cy repair s performed by a non-Volk­
swagen serv ice fa ci lit y wi ll be reimbur sed if th e
r e pair work was nee ded a nd co rre ctly pe r­
formed, and it was impossib le or unreaso nable
u nder the cir cumsta nces to tow or drive your
Vo lkswagen to th e near est author ize d Vo lk­
swage n deale r. The maxi mum reimbur sement
a llowab le is an
equ al to the co st if your
authoriz ed Volkswagen dealer had complete d
the re pair (s). R eimbur sement will be co nsidered
Bookl et 1.2 USA Warranty
when you submit th e fo llowin g item s to your au­
thorized Volk swagen dealer:
• A sta te m ent explainin g th e cir cum stances
th at prev ented you fr om gettin g to an auth o­
Volkswagen dealer,
•
r ece ipt(s),
• Repair ord er(s), and
• Part(s ) re mov ed from your
Damage caused by tampering, use of improper fuel, abuse, neglect
and improper maintenance
These warranti es do not cove r any damage lo
the veh icle cause d by tampering with emi ssion
co ntrols, u se of fuel containi ng lead , or fuel not
m eet ing the spec ifications set fort h in th e
Implied warranties
Any impli ed warranty, including any warranty
of mer ch ant ability or warranty of fitn ess for a Own
er's Manual , and abuse, neglec t or i m­
p rope r maint enance of the vehicle. Diagn osis
a nd repai r o f suc h damage are a t th e ex pen se of
th e particular purpose , is limited in duration to the
stated period of these
Incide ntal and consequentia l damages
T hese warranties do not cover any incident al or
co nse quential damage s, including loss of resale
va lue, lost profit s or earni ngs, and out-of ­
po cke t exp en ses for sub stitute tran sport ati on
or lodging.
So me s ta tes do not a llow the exclus io n or limita­
ti o n of in ciden tal or consequential damages , so
thi s lim itatio n or excl usion may not apply to
yo u.
Tips
In the event you ha ve not r eceived the services
promised in th ese warra nties, please follo w the procedure
s desc ribed in this booklet under th e
titl e "Custo mer CARE ".
• You may obtain further information re­
ga rdin g th e Emi ssion s Performance Wa rran ty or
r epo rt vio la tion of the ter ms of the Em iss io ns
Pe rforman ce Warra nty by contac tin g: Manager,
Cer tifica tion and Compl ia n ce Divis ion (6405)) ,
W arranty C laims, En viro nmental P rotec tion
Age ncy, Arie l Ri os Buildin g, 12 00 Penn sylva nia
Ave nue, N .W., Washin gton, D C 20460
Federal Emissions Warrant ies 19

Booklet 1.2 USA Warranty
Performance Warranty claim approval
You may raise a cla im und er thi s w arranty im ­
m ediatel y af te r y our vehicl e ha s fa iled a Cali ­
fo rni a 1/M lest
if, as a resul t of that fa ilure , you
a re r equir ed by law to repai r the vehicl e to avoid
imp osition of penalty or cance lla tion of your
ri ght u se the ve hicl e. You need n ot act ually
s uff er th e los s or lose the rig ht to u se yo ur ve­
h icle or pay for the r epair b efore prese nting your
cla im.
C lai ms ma y be presented only by br ing ing yo ur
veh icle
an y a uth ori zed Vo lkswagen deale r in
the United States, includin g its territo ries , a nd
Canada . Th e dea ler w ill h onor or den y yo ur
clai m wit hin a re a sonabl e tim e, not to excee d
thirt y (30) days, from the tim e at whi ch your ve­
hi cle is pr ese nted fo r repair or within any time
pe rio d sp eci fied b y local , sta te o r fe deral law,
wh ic hev er is s ho rt er, exce pt w hen a de lay is
ca used by even ts not auribu table to Vo lks wagen
or the dea le r. If the dea le r den ies yo ur cla im, you
w ill b e
in writi ng of the reaso ns fo r re­
j ec ting the claim. If you do not receive notice of
d en ia l of your claim with in th e a bove tim e pe­
riod, Volk swage n is re qui re d b y law to ho nor th e
clai m.
Unde r c ert ain cir cu mstan ces, yo ur cla im may be
denied because you have fa iled t o comp ly with
i n struction s for schedu le d maintenance con­
ta in ed in your Volkswagen Mainten an ce
boo klet. In dete rminin g wheth er yo u h ave com­
p lied with
in structi on s for sc hed uled m ain- tenan
ce an d prop er use, Volkswage n m ay re­
quire you to furnish proo f of compli anc e on ly
wit h those mainte nance instru ctio ns whi ch
Volk swage n has rea son to believe were no t p er­
formed and wh ic h co uld be th e cause of the 1/ M
T es t
Vol kswage n ma y deny an emission perfo rmance
war ranty clai m on the basis th at a non -E PA ce r­
tifi ed rep lace ment part was used in the
nance or r epair of the vehicl e if Vo lk sw age n can
prove t hat th e non-certified part is e ither d efec­
t ive in materials or workman sh ip , o r
eq uiva­
le nt from an emiss ion standp oint to the orig inal
part , and yo u are nor ab le
to offe r info rm ation
t h at th e part is eith er not d efective or eq uiva le n t
to the original part with res pect to its emi ssion
p erfor man ce.
Volk swage n will not den y a cla im re la tin g
to:
• warranty work or pre-de liv ery serv ice per­
form ed by an auth orized Vo lk swagen dea le r, or
• w ork perform ed in an e merge ncy
to rec tify
a n un safe co nditi on att ribu tabl e t o Vo lksw age n,
provided you have take n ste p s in a time ly
mann er
to pu t th e ve hicle ba ck into a con­
for min g co nd ition, or
• th e use of an uncertifi ed part or
to noncom­
pliance with in stru ctio ns for proper mainte­
nan ce and u se, w hic h i s not lO th e 1/M
Te st fa ilur e
dare it is fir st placed in
serv ice.

Proper maintenance and use
for proper maint enan ce are co n­
tained in your Volkswagen Maintena nce
bookl e1. Time and mileage intervals at whi ch
maint enan ce is
to b e perform ed, ma y vary from
mode l to model.
Vo lkswage n reco mm en ds you k eep a reco rd of
s chedul ed maint enance perfo rmed by ha vin g
yo ur Volkswagen Maintena nce booklet vali­
dated at the approximate time or mi leage inter­
va ls by a n auth ori zed Vo lkswagen dealer, and
that you prov ide these recor ds to the new ow ner
whe never yo u se ll th e vehicle.
Use of Genuine Volkswagen Parts
Vo lkswagen reco mmend s th at Genuin e Volk­
swagen parts be use d a s rep laceme nt parts for
th e m aint enan ce, repa ir or rep lacement of em is ­
s ion con trol systems . U se o f re placeme nt parts
which are nor equiv alent to Ge nuine Volk­
swage n parts i n emi ssio n pe rfo rm ance and du­
ra bilit y may impair the effec tiv en ess of em iss io n
Booklet 1.2 USA Warranty
Fa ilur e to m ainta in yo ur vehicl e accor ding to the
in stru ction for pro per maintenance may cause
t h e ve hicle to excee d appli cab le emission s stan­
d ard s and could re sult in denial of warranty cov­
e rage. However, Volkswagen w ill not deny a
wa rra nty claim sole ly on t he bas is of your fa ilure
to ma intain th e ve hicle according to the in stru c­
ti ons o r failur e to keep a record of maint enance.
In struction s for proper use of the vehicle are
co ntained in
Volkswage n Ow ner's
Ma nual. <11
con tro l sys te m s. Although use of parts oth er
than Genuine Vo lkswagen parts does not invali­
da te these warranties, Vo lkswa gen assumes no
li ability und er the se wa rranti es for fa ilur e of
suc h parts and damage to ot her parts cause d by
s u ch failur e
Maintenance and repairs performed by independent service shops
Without invalidating these warranties, you may
choose ro have ma inten an ce, repair or re pla ce­
ment of em iss io n con trol com pon ent s per­
formed by any automot ive se rv ice es tab lish ­
m ent or indiv idu al qu alifi ed to perform such
se 1v ices . I loweve r, the cost of su ch serv ices is
not covere d by tJ1 ese warra nties excep t in em er­
gencies . If the indepe ndent service es tablish - m
ent find s warrantabl e defect, you m ay del ive r
th e ve hicle to a n au thorized Volk swage n dealer
and have
defect correc ted free of ch arge.
Vo lkswagen wi ll not be liab le for any expenses
w hi ch yo u h ave incur red at the independent ser­
vice estab lishm ent , exce pt for em erge ncy re­
pa irs. See "Emerge ncy Repa irs" for furthe r
Parts not scheduled for inspection or replacement
Any part, whi ch is no t sc hedu le d for inspec tion
or rep lace men t a t m aint en an ce intervals speci­
fied in th e Volkswage n Main te nan ce booklet, is
covered by thi s wa rran ty for the full warranty pe- riocl
. A ny su ch repa ired or re pla ced under are warrante d for the remaining war­
ra nt y
California Emissions Warrantie s 25

Booklet 1.2 USA Warranty
Scheduled part in spection or replacement
A part scheduled only for in spection in accor­
dance with Volk swag en' s in struction s or re­
quired schedu le d maintenance i s covere d for
the duration of these warranties.
Damage to non -warranty parts
If failure of a warranted causes damage to a
part not covere d by wa rranty, the non-war­
ranted pan will al so be rep laced free of
will be re imbur sed if the
r e pair work was ne eded and corr ectly per ­
forme d, a nd it was impossible or unrea sonable
und er th e cir cu mstan ces to
or d rive yo ur
Vo lkswage n to the nearest a uthorized Volk­
sw agen dealer. Th e maximum reimbursem ent
allowab le is an amount equal
the cost if yo ur
authorized Volk swagen d ealer had compl ete d
the repa ir(s) . Reimbursem ent wi ll be consid ered A
part installed in acc ordanc e w ith Volk­
sw agen 's instruction s or required scheduled
maintenan ce is warranted uncil the nex t sc hed­
ul ed repla cement int erval for the durati on of
the se
when you submit th e fo llow ing items t o yo ur au­
t horized Volkswagen dealer:
• A stateme nt expla ining the c ircum stances
tha t pre vented you from getting
to an autho ­
ri ze d Volk swage n dealer,
• Paid recc ipt(sl.
• Repair order (s), and
• Part(s) re mo ved
yo ur
the vehicl e ca use d by tamp ering with emi ssion
contro ls, use of fuel containing l ead, or fuel n ot
m ee ting th e speci fica tion s set forth in the
Implied warranties
Any implied warranty, including warran ty
o f merchantabi lity or war ranty of fitness for
26 California Emissio ns Warranties
Ow ner's Manua l, and abu se, n eg lect or im ­
p rope r maint enance of the ve hicl e. D iag no sis
a nd repair of su ch damag e are at the expense of
particular pu rpose, is limited in durat ion to the period of these w ritten

Booklet 3.2 Tip s and Advice
Changing the engine oil
The engine oil be changed at the intervals listed in the Maintenance Booklet.
The engin e oil mu st b e c han ged a ccordin g to th e
int erva ls s pecified in your Ma intenan ce book le t
I. I.
Thi s is ve ry important becau se the lubri catin g
prop erti es of oil decrea se gradually during
n o rm al v ehicl e use. If yo u ar e no t sur e w hen you
yu ur yuur Vol k­
sw age n Se rv ice Ad viso r.
Und er so me c ircum sta nces the e ngin e o il
s h o uld b e changed more freq u entl y. C hange oil
mor e often
you driv e mo stl y s hor t d is tan ce s.
opera te the veh icl e in dusty areas or mostl y
und er stop-and-g o traffi c conditi ons. o r wh en
yo u u se yo ur vehicl e where te mperatur es stay
b elow freez in g po int for l ong p eri o ds.
D eterge nt additive s in th e oil will m ake fres h oil
lo ok d ark aft er t he e ngin e ha s bee n runnin g fo r a
s hort t ime. T hi s is normal
is not a r easo n to ch an ge the oil mor e often than r ecomm end ed .
WARN ING
Sto p! Before w orkin g in the en gine compan ­
ment , alwa ys read and h eed all WARN INGS
34 . The engine co mpartment of motor vehicl e is a potentia lly dangerou s area
and can cause se rious perso nal inju ry.
WARNING
If yo u mu st cha nge the engine oil in yo ur ve ­
hicle:
• A lways wear eye pro tec tion.
• To reduce the risk of burns from hot e ngine
oil le t the engin e coo l down to th e to u ch.
42 Checking and Filling
WARNING (continued )
• When removi ng the oil drai n plug with
y our fing ers, s tay as far away as poss ible. A l­
ways keep your forear m
to the ground
to h elp pr even t hot oil from ru nning down
your
• Drain the oil into a con ta in er des igne d for
th is on e large en ough to hold at least
th e to tal amo unt of oil in yo ur eng ine.
• To reduce t he risk of poisoning, neve r use
em pty food or beverage containers that might
mi slea d someo ne into drinkin g from them.
• Eng ine oil is poisonous. Keep it we ll out of
the rea ch of c hildren.
• Conti nuo us co nta ct with used e ngine oil is
h armfu l to yo ur skin. Alway s pro tec t yo ur skin
by wash ing th oroug hly wi th soa p and water.
For t he sake of environm ent
• Before ch angin g t he oil, fi rs t m ake sur e yo u
k now w here yo u can prop erl y di sp ose of the old
o il.
• Always disp ose o f u se d engin e oil prop erly .
N ev er dump it on garden soil. in wood ed ar ea s,
int o stream s or cl ow n se wa ge drain s.
• Recy cle use d engin e oil
takin g it t o a u sed
e n gin e o il co llect io n fa cilit y in your area , o r co n­
ta ct a se rv ice sta tion.
• Beca use of th e probl em of prop er d is po sa l,
a long with the special too ls and nec ess ary exp er­
ti se req uir ed,
stro ngly reco mm end that you
h ave yo ur oil ch ang ed b y an auth oriz ed Volk­
swage n deale r o r a qualifi ed wo rks hop .