Service VOLKSWAGEN JETTA 2011 Service Manual

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WARNING
The engine compartment of any motor vehicle is a potentially dangerous area and can cause serious personal injury.
x Always use extreme caution when doing any work in the engine compartment. Always follow commonly accepted safety practices and use common sense. Never risk personal injury.
x Never perform any work in the engine compartment unless you know exactly how to carry out the job and have the correct technical information and the correct tools.
x If you are uncertain about what to do, have the work performed by an authorized Volkswagen dealer, an authorized Volkswagen Service Facility, or another qualified workshop. Serious personal injury may result from improperly performed work.
x We strongly recommend that you always have HID – High Intensity Discharge (Xenon) headlights and H7 bulbs replaced by a qualified technician. Serious personal injury may result from improperly performed work.
x Never open or close the engine hood if steam or coolant is escaping. Hot steam or coolant can cause serious burns. Always wait until you no longer see or hear steam or coolant escaping from the engine.
x Always let the engine cool down completely before carefully opening the hood.
x Hot parts of the engine and the exhaust system will burn skin on contact.
x When the engine has cooled down and you are ready to open the hood:
– Firmly apply the parking brake and shift the transmission into Park (P) (automatic) or Neutral (manual only).
– Take the vehicle key out of the ignition.
– On vehicles with Keyless Access, make sure that the remote control vehicle key is out of range of the vehicle and that the vehicle cannot be started by depressing the starter button, Starter button.
– Always keep children and others away from the engine compartment and never leave them unsupervised.
x The engine coolant system is under pressure when the engine is hot. Never unscrew the coolant expansion tank cap when the engine is hot. Hot coolant can spray out and cause severe burns and other serious injuries.
– Turn the cap slowly and very carefully in a counterclockwise direction while applying light downward pressure on the top of the cap.
– Always protect your face, hands, and arms from hot escaping coolant or steam by covering the cap with a large, thick rag.
x Never spill fluids on the engine or exhaust system when refilling. Spilling fluids onto hot parts of the engine or exhaust system can cause a fire.

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NOTICE
When changing or topping off fluids, make sure that you pour the fluids into the correct reservoirs. Adding the wrong type of operating fluids will cause serious malfunctions and engine damage.
Fluid leaks and spills are harmful to the environment. Regularly check the ground underneath your vehicle for this reason. If you find spots of oil or other fluids, have your vehicle checked by your authorized Volkswagen dealer or authorized Volkswagen Service Facility. Dispose of leaked operating fluids properly.
Preparing to work in the engine compartment

Engines Engine oil specification
Gasoline engines VW 502 00 VW 503 00 VW 504 00
Diesel engines VW 507 00
At the time this Manual was printed, the engine oils available in the U.S. that meet these Volkswagen standards are “synthetic” oils. This does not mean, however, that any “synthetic” engine oil will meet Volkswagen standards. Always use an approved oil that expressly complies with the Volkswagen oil quality standard that applies to your vehicle's engine.
General recommendations:
If “synthetic” oil that meets the applicable Volkswagen oil quality standard with viscosity grade SAE 5W-40 or SAE 5W-30 is not available in your area, be sure to use a viscosity grade suitable for the climate, season, and operating conditions that exist where the vehicle is used. Make sure the oil
meets the quality standard listed in ⇒ table
Engine oils are constantly being improved. Authorized Volkswagen dealers and authorized Volkswagen Service Facilities are always up-to-date regarding new developments and changes. Volkswagen therefore recommends that you have the engine oil changed by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility.
NOTICE
x If you need to add oil and there is none available that meets the Volkswagen oil quality standard your engine requires, you may add a total of no more than 1/2 quart (0.5 liter) of a high-quality “synthetic” oil that meets ACEA A3 specifications and has a viscosity grade of SAE 5W-40 or SAE 5W-30.
x Use only a high quality engine oil that expressly complies with the Volkswagen oil quality standard specified for your vehicle's engine. Using any other oil can cause serious engine damage that will not be covered by any Volkswagen Limited Warranty.
x Do not mix any lubricants or other additives into the engine oil. Doing so can cause engine damage! Damage caused by these kinds of additives are not covered by any Volkswagen Limited Warranty.
Engine oil capacities

(A): Do not add any oil ⇒ . Continue with step 15.
(B): Oil may be added (about 1 pint / 0.5 liter). Continue with step 8 or step 15.
(C): You must add oil (about 1 quart / 1.0 liter). Continue with step 8.
8. After reading the oil level, reinsert the dipstick back into the guide tube and push it all the way in.
9. Remove the cap on the engine oil filler opening ⇒ fig. 140.
10. Only add engine oil that Volkswagen has approved for that engine. Add the oil gradually in small quantities (no more than 1 pint / 0.5 liter).
11. To help prevent overfilling, you must wait about 1 minute each time you add oil so that the oil can flow into the oil pan up to the marking on the dipstick.
12. Read the oil level on the dipstick again before adding another small amount, if necessary. Never
add too much oil ⇒ .
13. After adding oil, the level must at least be in the center of the ⇒ fig. 139 (B) area, but never above
(A) ⇒ .
14. After adding oil, securely install the cap on the engine oil filler opening. Otherwise, oil could leak out while the engine is running.
15. Insert the oil dipstick back in the guide tube and push it all the way in.
16. Close the hood ⇒ 
Engine oil level ranges

Required action according to the respective engine oil level:
Range (A) Do not refill oil ⇒ .
Range (B) You may add oil (about 1 pint / 0.5 liter). The oil level may go into the (A) range, but not above the (A) range.
Range (C) You must add oil (about 1 quart / 1.0 liter). After adding oil, make sure that the oil level is about in the middle of the (B) range.
WARNING
Engine oil can ignite when it touches hot engine parts. This can cause fires, burns, and other severe injuries.
x Never spill oil on the engine. Oil spilled on a cold engine can also cause a fire when the engine warms up.
x Always make certain that you screw the cap of the engine oil filler opening back on tightly after adding oil and that the dipstick has been pushed all the way back into the in the guide tube. This helps prevent engine oil from leaking onto the hot engine when the engine is running.
NOTICE
x Do not start the engine if the engine oil level is above range (A). Contact an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. Otherwise the catalytic converter and engine can be damaged!

Volkswagen recommends that you have your oil and oil filter changed by an authorized Volkswagen
dealer or an authorized Volkswagen Service Facility ⇒ . They have the required expertise and special tools and will dispose of the old oil properly.
Detergent additives in the oil will make fresh oil look dark after the engine has been running a short time. This is normal and no reason to change engine oil more often.
WARNING
If you must change the engine oil yourself, be sure to take the following precautions:
x Always wear eye protection.
x To reduce the risk of burns from hot engine oil, let the engine cool down completely before beginning.
x When removing the oil drain plug with your fingers, stay as far away as possible. Always keep your forearm parallel to the ground to help prevent hot oil from running down your arm.
x Drain the oil into a container designed for this purpose, one large enough to hold at least the total amount of oil in your engine.
x To reduce the risk of poisoning, never drain the oil into empty food or beverage containers that might mislead someone into drinking from them.
x Engine oil is poisonous and must be stored out of the reach of children.
x Continuous contact with used engine oil is harmful to your skin. Always protect your skin by washing thoroughly with soap and water.
Before changing the oil, first make sure you know where you can properly dispose of the old oil.
Dispose of the old oil an environmentally-responsible manner. Never dump the old oil on garden soil, in wooded areas, in the street, into streams, rivers, or bodies of water, or down sewage drains.
Recycle used oil by taking it to a collection facility for used engine oil in your area, or contact an authorized Volkswagen dealer or an authorized Volkswagen Service Facility.
Volkswagen recommends that you always have your oil and oil filter changed by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. They have the required expertise and special tools and will dispose of the old oil properly.

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x Carefully unscrew the cap ⇒ .
x Add only new engine coolant according to Volkswagen specifications (Engine coolant
specifications) ⇒ .
x The engine coolant level must be inside the marks on the side of the reservoir . Do not fill above
the top edge of the filling range! ⇒ 
x Screw the lid tightly.
x Even in an emergency, do not use any other kind of coolant additive if engine coolant meeting Volkswagen specifications (Engine coolant specifications) is unavailable! Instead, add distilled water
only ⇒ . As soon as possible, have the correct coolant ratio restored using engine coolant that meets Volkswagen specifications, Engine coolant specifications.
WARNING
Hot steam and hot engine coolant can cause serious burns.
x Never open the hood if you see steam or coolant escaping from the engine compartment. Always wait until you no longer see or hear steam or coolant escaping from the engine.
x Always let the engine cool down completely before carefully opening the hood. Hot components will burn skin on contact.
x When the engine has cooled down and you are ready to open the hood:
– Firmly apply the parking brake and shift the transmission into Park (P) (automatic) or Neutral (manual only).
– Take the vehicle key out of the ignition.
– On vehicles with Keyless Access, make sure that the remote control vehicle key is out of range of the vehicle and that the vehicle cannot be started by depressing the starter button, Starter button.
– Always keep children and others away from the engine compartment and never leave them unsupervised.
x The engine coolant system is under pressure when the engine is hot. Never unscrew the coolant expansion tank cap when the engine is hot. Hot coolant can spray out and cause severe burns and other serious injuries.
– Turn the cap slowly and very carefully in a counterclockwise direction while applying light downward pressure on the top of the cap.
– Always protect your face, hands, and arms from hot escaping coolant or steam by covering the cap with a large, thick rag.
x Never spill fluids on the engine or exhaust system when refilling. Spilling fluids onto hot parts of the engine or exhaust system can cause a fire. Under some conditions, the ethylene glycol in engine coolant can catch fire.
NOTICE
x Use distilled water only when adding coolant! All other types of water contain chemical compounds that can cause extensive corrosion damage to the engine. This can even lead to engine failure. If you have added non-distilled water, take the vehicle immediately to an authorized Volkswagen dealer or an authorized Volkswagen Service Facility to have the coolant system drained, flushed, and refilled completely with the proper coolant.
x Refill engine coolant only up to the top edge of the marked fill range . Excess engine coolant may be forced out of the engine cooling system when it gets hot and cause damage.
x In the case of significant engine coolant loss, refill engine coolant only when the engine is completely cooled down. Significant engine coolant loss is a sign of leaks in the cooling

system. Have the engine cooling system checked immediately by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. Otherwise the engine may be damaged!
x When changing or topping off operating fluids, make sure that you pour the fluids into the correct reservoirs. Serious malfunctions and engine damage can result if you pour operating fluids into the wrong reservoir.

Vehicles with Keyless Access
If the ignition will not start after reconnecting the vehicle battery, lock the vehicle from the outside and unlock it again, Unlocking or locking the vehicle with Keyless Access. Then try to start the ignition again. If the ignition cannot be switched on, contact an authorized Volkswagen dealer, an authorized Volkswagen Service Facility, or another qualified workshop for assistance.
Automatic electrical load deactivation
If the vehicle battery drain is high, the intelligent onboard electrical system management automatically takes steps to help prevent battery drain.
x The idle speed is increased so that the alternator provides more power.
x The power to devices that consume a lot of electricity is cut back or switched off completely.
x When the engine is started, the power supply to the 12 Volt sockets is temporarily interrupted.
The onboard electrical system management cannot always keep the battery from being drained. For example, the battery will drain if the engine is not running, but the ignition is switched on or the parking lights are left on for a long time when parked.
What drains the vehicle battery?
x Long periods when the engine is not running, especially when the ignition is on.
x Using electrical systems or devices when the engine is switched off.
x Leaving the vehicle unlocked for several days when not in use.
x The selector lever is left for a long period of time in any position other than P when the ignition is switched off, Automatic transmission: Selector lever.
WARNING
Failure to use the proper battery with proper mounting and connections may cause short circuits, fires, and serious personal injuries.
x Always use only maintenance-free or cycle-free, leak-proof batteries with the same specifications and dimensions as the original equipment battery. Specifications are listed on the battery housing.
WARNING
When the vehicle battery is charged, it produces highly explosive hydrogen gas.
x Charge vehicle batteries only in well-ventilated areas.
x Never charge a frozen or thawed battery. A dead battery can freeze at temperatures around +32 °F (0 °C).
x You must replace the vehicle battery if it was frozen.
x Incorrectly connected cables can cause a short-circuit. First connect the positive cable (+) and then the negative cable (-).
NOTICE
x Never disconnect the vehicle battery or connect 2 vehicle batteries to each other when the ignition is switched on or the engine is running. Doing this may damage the electrical system or electronic components.
x Never use a vehicle battery that does not meet the specifications for the vehicle battery for your vehicle. Using the wrong battery can damage the electrical system or electronic components and cause electrical malfunctions.

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Check all wiper blades regularly. Wiper blades that grab and squeak must be replaced if worn or
damaged and cleaned if dirty ⇒ .
Replace worn or damaged wiper blades immediately. Replacement blades may be purchased from any authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Lifting and tilting windshield wiper arms
Move the wiper arms to the service position before lifting them away from the windshield, Windshield wipers and washer.
It is not possible to lift the wiper arms away from the windshield when they are not in the service position.
When lifting or replacing a wiper blade on a window, grip it only by its mounting and not by the blade itself.
Cleaning the wiper blades
x Lift the wiper arm(s) away from the windshield.
x Using a soft cloth, carefully remove dust and dirt from the wiper blades.
x If the blades are very dirty, carefully clean them with a sponge or cloth ⇒ .
x Carefully fold the wiper arm back down onto the windshield.
Changing wiper blades
x Lift the wiper arm(s) away from the windshield.
x Press and hold the release button ⇒ fig. 145 (1).
x While lifting the wiper blade in the direction of the wiper arm, pull off the wiper blade in the direction of the arrow. This may require moderate force.
x Install a new wiper blade of same length and type onto the wiper arm by pushing in the opposite direction of the arrow until it latches.
x Carefully fold the wiper arm back down onto the windshield.
WARNING
Worn or dirty wiper blades reduce visibility and increase the risk of accidents and severe injuries.
x Always change wiper blades if they are damaged or worn, and if they cannot clean the windows sufficiently.
NOTICE
x Damaged or dirty wiper blades can scratch the windshield.
x Solvents, abrasive sponges and sharp-edged objects will damage the graphite coating on the wiper blades.
x Do not clean the windows with gasoline, nail polish remover, paint thinner or similar fluids.
x To help prevent damage to the engine hood and the windshield wiper arms, lift the wiper arms away from the windshield only when they are in the service position.
Waxing and polishing vehicle paint

WARNING
Improper care and cleaning of vehicle components can compromise the vehicle's safety features and cause serious personal injury.
x Always clean and maintain vehicle components according to manufacturer's instructions.
x Only use approved or recommended cleaners.
NOTICE
x Vehicle care products containing solvents can cause irreparable damage to plastics and other vehicle materials.
x Stains, dirt and other deposits that contain aggressive substances or solvents can corrode vehicle materials and cause permanent damage, even after brief contact with the surface.
x Remove stains, dirt, and other deposits as quickly as possible and do not allow them to dry.
x To help prevent damage, have stubborn stains removed by a professional who has the necessary expertise and experience.
Suitable care products are available from authorized Volkswagen dealers and authorized Volkswagen Service Facilities.
Caring for upholstery