phone VOLKSWAGEN PASSAT 1997 Owners Manual

If your deale r or C ustomer CARE
tiv e does not reso lve your product concern to
your satisfaction or if yo u do not wish t o
present your concern to eithe r of them, you may take ad va ntage of the m ed iatio n and
bitration serv ices of th e Better Busin ess
rea u. Thi s program is called BBB LINE
and is available to you free of ch arge, on
tion wid e basis as long as your vehicl e has
b
een d riven less than miles and has
not bee n in u
se for more than 2 yea rs. Not
every claim is e ligible; there a re
some age and
mileage limitations, so please check w ith
yo
ur l oca l Better Busin ess Bureau
ga rd ing your claim.
T he
BBB LINE prog ra m has two parts.
The part is mediation. Mediation means
that the BBB s taff will facili tate negotiatio ns
th e parti es in an effort to bring your
claim to a mutually acc eptabl e res olut io n.
do not h ave to part icipat e in mediatio n if
yo u wo uld rat h
er proce ed immediately to
bitration . Arbitration is th e other part of BBB
LINE. Arbitrati on is a process by wh ic h
a n im partia l p erso n
makes a decis ion on your
cl aim. The a rbitrator s are no t connected with
t h e a utomobile industry and serve on a
untary bas is.
If
you do not agree with the mediate d tio n and/or have opted to arbit rat e, an
tra tion hearin g will be sc hedule d.
Tel.: 1
you call the loca l office of the it s
s taff
will need the fo llowin g inform ation:
name, address and telephone
number
Make , model and Vehicle Identification
Number of your ve hicl e (VlN)
Delivery date and current mileag e
Nature of complaint or problem
The
range an arbitration heari ng.
A decis i
on will be made by the arbitrator within 3 days of the hearing (ty pically a
sio n is made days from the date yo u filed
yo
ur claim with
th en h ave th e opportunity to accept or
reject thedecis ion. Ifyou accept the deci sion ,
Volkswage n of A m er ica, Inc. will be bound by
th e
decis ion and fulfill its ob ligatio n w ithin
th e ti
me s p ec ified by th e arbitrator.
I f yo u r ej
ect th e dec ision:
l -
are free to pursu e other lega l
dies availabl e under state and fe d era l
law.
2-T he manufacturer will not h ave to comply w ith any part of the deci sio n.
LINE Arbitration Progra m is vided in the Information about
sumer P ro tec tion Laws booklet whic h is pre-sen ted to you b y your dealer w hen you take
delivery
of your new

tins.
Bulletins cover a wide variety
of s ubje cts: the
proper use and ca re o f your car, co stly
bulletin s describe repairs
about new or unexpected conditions.
d escribe improved repair procedures or
parts improvements. All of this information
can also h elp a qualifi ed technician better
service your vehicle . Most
bulletin s apply to
condition s affecting a
s mall
number of veh icle s. Your dealer or a
qualifi
ed technici an may hav e to determine if
a specific bu
lletin appli es to your vehicle. You
ca n order Volkswagen bulletins, Volkswag en
repair inform a
tion and Volkswagen
Literatur e 24 hours
if you prefer, you can contact our
Telephone: 1
572-1438
What you
A list of Volkswagen bulletins for 1985 and
la ter model years. covering all Nort h ican specification Volkswagen models.
Ordering and pri cin g information on how
to buy specific bulletin s.
Ordering and pri ce inform ation for
swagen Repair Manuals on paper format or
CD
Ordering and price inform ation for swagen Electrical Wirin g Diagram s.
Ordering and price inform ation for Literat ure
including:
Manuals
Maintenanc e Book le ts
Warranty Manuals
These bulletins are intended for qualified
t
echnicians . They are not meant for the
do-it-yourselfer. Qualified nicians have the equipment, tools, safety
instructions,
and know-how to do a job properly and safely. improperly
formed repairs or maintenance can
versely affect th e safety of your
erly and safely, you should not risk trying
to
do so.
Service

related war­
ranty information, the follow ing list of tire
manufacturers and addresses is being pro­
vided.
Manufacturer and Addresses and Phone
Numbers
Dunlop Tire Corp.
1144 East Market
548-4714
Bridgestone/Firestone Inc.
1 Bridgestone
Nashvi lle, TN 37214
Tel.: 1 356-4644
32 Tire Manufacturers
Goodyear Tire & Rubber Co.
1144 East Market 443 16
Tel.: 1
Continental Blvd.
C ha
rlotte, NC 28273.
Tel.: 1
Box Greenville,
Pirelli Tires America
George
T el.: 1 747-3554
Uniroyal Goodrich Tire Co.
Greenvil le,
Tel.: 1 521-9796

B4S-421K
Driver's seat
To avoid contact with the airbag the driver must not sit any
than necessary and ways
provided.
We recommend that you adjust the driver's
seat
as
- adjust the seat in fore and aft direction so
that you can
the
way
bent.
- adjust the seatback
so that when you sit
with your back agains t the seatback, yo u
can
tance from the center of your breastbone
to the center
of the airbag cover on the
steering must be at inches (25 em) or more.
See Booklet 3.1 .
For address and telephone number of NHTSA­
see
To contact NHTSA. you may either
at:
D epartment of Tra n sp ortatio n,
Washington, D .C .

by
When to speck
In
tening for commands for a few seconds be­
tw
een information/entert ainment seg ments.
How to speck
for cefu lly and clearly. The sys te m has
been optimized for the drive r. T he nois ier the
What to say
environment, the loud er yo u nee d to speak. If
you are in the
drive r's seat, sp eak facing the
front of the car. If yo u are a passenger, speak
f
aci ng th e rear view mirro r.
yo ur speec h
i s di st
orted by shouting or frustration , this
m ay cau
se more error s.
Indiv iduals with
high-pitched voices m ay
hav e b
etter result s by speak ing in a d eeper,
low er-p itch ed vo ice. Howeve
r. do no t lower
th e of the vo ice.
Avoid speaking with a risi ng intonation,
The commands for Personal Calling and the Virtual Advisor are
differe nt.
OnStor
commands are one
for one wo rd at a tim e. There are some
excep tions, two-wo rd phrases that a re
s p oken
and unders tood as a word, e.g.
Virtua l Advisor 7l, Voice Feedback, a nd My Number.
You ca n phone numbers o ne digit
a t a tim e, a
nd the syste m repeats each digit as
it hears it.
m ode ls onl y
m ode ls only
For sa y Help at th e Heady prompt to
h ea r th e
list com­
m an d s.
Advisor: sente nces
Virtual Ad visor can unde rs ta nd senten ce s
with more
than one word . It expects to
hea r a four -di git numbe r all at once w he n it
asks for your
For example, say What are my ch oices? to
h ea r a list of command s th at the Virt ual A d­
v iso r
unders tands.
14 and

Booklet 3 .2 Volkswagen T ele matics by
To dial using a
Operation/Command: response:
the DOT button.
Call <Nametag
To redial the last number dialed
With the
response:
the DOT button.
Redial
<Hedialing>
Receiving a
If someone your wireless
p h
one n umber, the entertainment
syste m in your veh icle will mute (if it
Ending a
-When your call is fini shed, press
the button to end the call.
is on), and you hear a phone
rin ging sound.
-To answer the call, press the
button.
Note
is not possib le to end a call using voice
commands.
and Pe rsonal

you simpl y say
and the nam etag in o rder to call the number.
If the system understand your
bers, ask frie nd to he lp yo u en te r your
que ntl y called numbers. frie n d ca n
s p
eak the numbers, then you can speak t h e name tag.
Storing or a number
When yo u have fini shed speak in g your
phone numbe r, yo u do not need to say
or Dia l to indicate that you are done.lfyou
pause and say no thing, the syste m will ask
you if yo u want to stor e or dial.
nametags
nametags th at are simila r may be easily
confused by the sys tem .
them longe r, for exa mpl e George
park while yo u are sto rin g nametags, you
turn th e
24

Booklet 3.2 Volkswagen Telematics by
to the
Talking to an OnStar Advisor is accomplished with a single
touch,
and is thereafter hands-free.
Fig . 11
the blue [
11
phone picks up your voice and the
Toll-free call
Auto m ati c no tific ati on
Services
fro m outs id e your
toll- free at:
(1-888-466-7827)
R em e
mber t o have your tio n Number (PIN) handy.
Automatic airbag notification
Center with your ex act lo cati on if any airbag
de plo ys . (V ehi cle e lectrical sys te m and lular serv ice must b e

Information and Convenience Services
Advisors have access to over seven mil­lion service listings including hotels, res ta u ­
rants, gas statio ns, deale rships, hospitals,
ATMs a
nd airports -more than Adv isors can eve n
assis t yo u w ith ho te l and restaurant reserva­
tion s.
two leve ls of con cie rge service: online and personal.
As an subscriber. you can use
www .vw.ca (Canada)
and select the link to
concierge a lso allows you to help
yo
urself u sin g online co ncie rg e serv ices, plu s
the op
tion to reac h a live Co ncierg e Adv isor
via
phone , the
not pay more than re tail va lue for
goods an d services, or current market va lue
for tick
ets, specia lty items o r unique services.
For yo u r co nven ie n
ce, you r cre d it card will
be billed for an y purch ases and /or shipping you auth orize.
car that you can s impl y by pressin g a
button and speaking. For page 16.
Canada (not

Additional accessories, Modifications and
Parts replacement
approved changes to the original new-vehi­
conditi on. For this reason, if parts have to be replaced or if any modifications are
made to the
WAGE N dealer before purchasing acces­
sories and before any modifications are
carried out.
Approved
parts are avai­
lable from authorized dea­
lers. These dealers also have the necessary
facilities, tools and trained specialists
to in­
per ­
form this work in a professionally compe­
tent manner
in specia l cases . refer you to
a firm that specializes in such modifications .
spare parts. These parts and accessories have been
Accessories such as telephone
cradles or beverage holders should never be
Before you check anything in the engine compartment, always
read and heed