VOLKSWAGEN TIGUAN 2019 Owners Manual

Functional problems may occur with some devices when they are connected to the 230-,
115- or 100-volt socket due to the lower power output (wattageyf.
Mobile online services
Volkswagen Car-Net⇒
Introduction
This chapter contains information on the followingsubjects:
⇒ Legal requirements
⇒ Deactivating Car-Net services
⇒ Interferences
⇒ Volkswagen Car-Net services
⇒ Apps
Volkswagen Car-Net allows you to communicate with your vehicle online or via an app in a very
simple way in order to exchange data, request information or control functions.
In order to use Volkswagen Car-Net, the vehicle needs to have been ordered with Car-Net and
factory-fitted with the system. Depending on the service portfolio, Volkswagen Car-Net can be
operated via the factory-fitted Infotainment system, via a Car-Net portal on the internet or using a
mobile device.
Information about the Volkswagen Car-Net services, applications, availability, compatible mobile
devices and service portfolio, as well as service descriptions, are available on the Volkswagen
website:
•In Europe and Japan: www.Volkswagen.com/car-net
•In China: www.vwcarnet.com.cn
Before using the Volkswagen Car-Net services for the first time, please read and observe the
information in the relevant service description. This will quickly help you to become familiar
with the services and make you aware of potential risks to yourself and others, and how to
avoid them.
High voltage in the electrical system!
•Never spill any liquids over the socket.
•Do not plug any adapters or extension cables into the 230-, 115- or 100-volt socket.
Otherwise the built-in child lock will disengage and power will be supplied to the
socket.
•Do not insert any items which will conduct electricity, such as knitting needles, into the
contacts of the 230-, 115- or 100-volt socket.
DANGER
•230-, 115- or 100-volt socket:
- Do not plug any heavy devices or connections, such as mains adapters, directly
into the socket.
- Do not connect any lights which use neon tubes.
- Only connect devices to the socket with a voltage that matches the voltage of the
socket.
- In the case of electrical devices with a high starting current, the built-in excess
current switch will prevent the device from being switched on. If this happens,
disconnect the electrical device from the power supply and reconnect after waiting
approximately ten seconds.
NOTICE
Accidents and injuries can occur if the driver is distracted.
•Always drive carefully and responsibly.
WARNING
Failure to observe the information in the service description can lead to your vehicle
breaking down in traffic, and can cause accidents and serious injuries.
•Always use the most up-to-date edition of the relevant service descriptions which is
available on the Volkswagen website.
WARNING

Legal requirements
Fig. 179 Symbol for vehicles that send tracking information
First read and observe the introductoryinformation and safety warnings⇒
Introduction
By concluding a Volkswagen Car-Net contract for your Car-Net-enabled vehicle, you as the
contracting party undertake within the meaning of data protection law to inform each driver that the
vehicle can transmit and receive data online. This also applies if you sell or lend your vehicle.
Failure to observe this obligation to inform can infringe certain rights of vehicle occupants.
GPS tracking: check with all occupants
Some Volkswagen Car-Net services require vehicle data to determine whether the vehicle is
complying with set speed limits, where the vehicle is parked, or whether the vehicle is located within
a selected area. This information can be displayed in the Car-Net portal and in the Volkswagen
Car-Net app.
Therefore, before driving, ask all vehicle occupants if they agree to use of the activated services. If
an occupant does not agree, deactivate the service (if possibleyfRUH[FOXGHWKHRFFXSDQWIURPXVH
of the vehicle. If you do not observe this, you may violate certain rights of the occupant.
GPS tracking: symbol
If a factory-fitted control unit is used to detect the vehicle's current location and speed, this symbol
⇒ Fig. 179 will be located in the vehicle (e.g. on the roof consoleyf+RZHYHULIWKLVV\PERO
⇒ Fig. 179 is not present in the vehicle, this does not mean that the control unit is not tracking the
current position or speed of the vehicle.
Personal data
Volkswagen collects, processes and uses the user's personal data in accordance with statutory
requirements. You can access the current data protection policy on the Volkswagen homepage.
The following conditions can make it impossible to make a telephone call, run a
Volkswagen Car-Net service or transfer data:
•If your current location is in an area with no or insufficient mobile communications and
GPS reception. This can also include tunnels, streets with tall buildings, garages,
multi-storey car parks, underpasses, mountains and valleys.
•If you are in an area with sufficient mobile communications and GPS reception but the
telecommunications provider's mobile network is overloaded, out of order or
unavailable.
•If the components in the vehicle required for the services and data transmission are
damaged, not working or do not have sufficient electrical power.
•The battery for the mobile device is empty, does not have a sufficient charge level or
has no more call credit.
WARNING
Using computers and mobile devices in public or non-secured LAN and WLAN networks
can lead to a loss of control over your Volkswagen Car-Net services.
•In addition to the usual precautionary measures to be taken when using the Internet,
you should protect your computer and mobile device with suitable anti-virus software
and regularly update its signatures.
•Protect your login data for the Car-Net portal, your computer and mobile device against
misuse.
WARNING
Applications and Volkswagen Car-Net services which are unsuitable or faulty or that are
used incorrectly can cause damage to the vehicle, accidents or serious injury.
•Never make changes to applications or Volkswagen Car-Net services.
WARNING
Volkswagen is not responsible for damage to the vehicle caused by poor quality or faulty
applications, insufficient programming of applications, insufficient network strength, loss
of data during transmission or by misuse of your computers, tablets or mobile devices.
NOTICE

Deactivating Car-Net services
Fig. 180 Retrofitted sticker in the vehicle if Volkswagen Car-Net services have been permanently
deactivated.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
If you sell the vehicle or lend it for a longer period, inform the user about the deactivated services or
deactivated control unit.
If your vehicle is already equipped with the legally required emergency call function eCall, this
function will not be affected by the deactivation.
Temporary deactivation
If your vehicle is in a workshop, you may find that the service technicians have deactivated
individual or all services for the duration of the workshop visit. The services will be available again
once the work is complete. Please contact your workshop if necessary. Individual Volkswagen Car-
Net services can be deactivated manually via the Infotainment system. The services can then be
run again when the deactivation is cancelled in the Infotainment system. Deactivated services are
marked in the Car-Net portal on the start page with a corresponding indication.
Permanent deactivation
In order to permanently deactivate Car-Net functions in vehicles with the Security & Service or
e-Remote packages, the online connectivity unit must be deactivated by a qualified workshop at
your request.
Once the on-board connectivity unit has been deactivated, the workshop will attach a sticker
⇒ Fig. 180 to your vehicle (e.g. on the roof consoleyf7KHVWLFNHUVKRZVWKDWQHLWKHUWKH
Volkswagen emergency call service nor the automatic accident notification will work. All other
e-Remote and Security & Service services will also be deactivated.
Interferences
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Even when the above-mentioned requirements for using the services are met, the functionality of
the Car-Net services can be impaired or interrupted due to factors that lie outside the control of
Volkswagen AG. Such factors include in particular:
•Maintenance, repairs, software updates and technical changes to your service provider’s
telecommunication systems, satellites, servers and databases.
•The telecommunications provider has changed the mobile telecommunication standard for
transferring mobile data, e.g. from UMTS to EDGE or GPRS
•An existing mobile telecommunications standard has been shut down by the
telecommunications provider.
•Impairment or interruption to mobile and GPS reception, e.g. due to high speeds, weather,
landscape, interfering devices or intensive use of the mobile network in the relevant cells.
•The availability, completeness or correctness of information provided by third parties, e.g.
maps.
•Countries where Volkswagen Car-Net services are not available.
Volkswagen Car-Net services
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Data transmission
The data for using the Volkswagen Car-Net Guide & Inform services are transferred via your mobile
device with data option or a SIM card with data option. For some services, your mobile device or
your SIM card needs to support a specific data connection type, e.g. rSAP.
Data transmission for running the Volkswagen Car-Net e-Remote and Security & Service services
is performed using a factory-fitted control unit with an integrated SIM card with data option.
Availability
Volkswagen Car-Net services can be subject to a limited period or changed, set, deactivated,
reactivated and expanded without prior notice.
Some Volkswagen Car-Net services contain external information that originates from third parties
(e.g. mapsyf9RONVZDJHQ$*LVQRWUHVSRQVLEOHIRUH[WHUQDOLQIRUPDWLRQEHLQJFRUUHFWXSWRGDWH
and complete, or for any infringement of third-party rights.
1yf

Volkswagen Car-Net services can be subject to regional restrictions. Availability also depends on
the mobile network coverage in each country.
Exchanging your system
If the factory-fitted Infotainment system or control unit is damaged or must be exchanged in a
vehicle with Volkswagen Car-Net services installed, go to a qualified workshop. This may require
registering or activating again.
Registration for user account on Car-Net portal
If you wish to use the Volkswagen Car-Net e-Remote, Guide & Inform or Security & Service
services in a Car-Net-compatible vehicle, you must create a user account at
www.volkswagen.com/car-net and activate Volkswagen Car-Net.
Service description
The portfolios for the e-Remote, Guide & Inform and Security & Service services are all explained in
a separate service description. This service descriptions and additional important information about
all services and Car-Net-capable vehicles are available online at www.volkswagen.com/car-net and
on the Car-Net portal once a user account has been set up.
All service descriptions are updated at irregular intervals and are available on the Car-Net portal.
Always use the latest edition of the relevant service description.
Volkswagen Car-Net services is a system based on a mobile network. If a fault arises
despite the fact that all requirements have been fulfilled, please try using the services again at a
later time.
The use of Volkswagen Car-Net and the necessary mobile network connection may be
subject to a fee. Due to the potentially high volume of data in use, Volkswagen recommends using
a mobile phone tariff which includes a data flat rate. For more information contact your mobile
telephone provider.
Data transfer via the factory-fitted SIM card reader (if possibleyf.
Apps
First read and observe the introductoryinformation and safety warnings⇒
Introduction
•The Volkswagen Car-Net app that executes Volkswagen Car-Net services in the vehicle and
that can provide information.
•Volkswagen App-Connect allows content from Volkswagen apps and third party apps on mobile
devices to be shown on the Infotainment system screen.
There may be problems with compatibility with third party apps.
Applications, their use and the necessary mobile network connection may be subject to charges.
A wide range of applications may be available and they can be vehicle-specific and country-specific
⇒. Content, range and provider of applications can vary. Some applications also depend on
availability of services offered by third parties.
We are unable to guarantee that the available apps can be run on all mobile devices and all
operating systems.
Applications offered by Volkswagen can be changed, set, deactivated, reactivated and expanded
without prior notice.
Transporting
Stowing luggage and loads
Cargo and luggage can be transported in the vehicle, on a trailer ⇒ Technical requirements and on
the roof ⇒ Roof carrier. Always observe the legal regulations.
Stowing luggage safely in the vehicle
•Always distribute any loads in the vehicle as evenly as possible.
•Always stow luggage and heavy objects in the luggage compartment ⇒.
•Place heavy objects as far forward in the luggage compartment as possible.
•Observe gross axle weight ratings and the gross vehicle weight rating ⇒ Information on 
technical data.
•Secure luggage in the luggage compartment to the fastening rings using suitable fixing and
securing straps ⇒ Luggage compartment equipment.
•Also stow small objects safely.
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•If necessary, fold back the rear seat backrest and allow it to engage securely.
•If necessary, adjust the headlight range ⇒ Headlights.
•Adjust the tyre pressure according to the vehicle load. Observe the tyre pressure sticker ⇒ Tyre 
pressure.
•In vehicles with a tyre monitoring system, set the new vehicle load level as necessary ⇒ Tyre 
monitoring systems.
Do not cover the ventilation openings in the area around the rear window as this prevents
stale air escaping from the vehicle.
Luggage compartment cover
Fig. 181 In the luggage compartment: removing and installing the luggage compartment cover.
Objects that are not secured, or are secured incorrectly, can cause serious injuries in the
event of a sudden driving or braking manoeuvre or accident. This applies particularly if
objects are struck by the airbag when activated and then flung through the vehicle
interior. To reduce the risk of accidents, please observe the following guidelines:
•Always stow all objects in the vehicle securely.
•Small and light objects should also be secured.
•Objects should be stowed in the vehicle interior in such a way that they can never
enter the airbag deployment zones while the vehicle is in motion.
•Always keep stowage compartments closed while the vehicle is in motion.
•Stowed objects must never cause passengers to assume an incorrect sitting position.
•If an item is being stowed on a seat, this seat must not be used by any passengers.
•Do not stow any hard, heavy or sharp objects loose in any of the vehicle's open
stowage areas, on the surface behind the rear seat backrest or on the dash panel.
•Remove any hard, heavy or sharp objects from items of clothing and bags inside the
vehicle and stow them securely.
WARNING
Transporting heavy objects changes the vehicle's handling and increases the braking
distance. Heavy loads that are not properly stowed or secured in the vehicle can lead to a
loss of vehicle control and can cause serious injury.
•Never exceed the vehicle's maximum payload. Both the payload and the distribution of
the load in the vehicle will have an effect on the driving response and braking distance
of the vehicle.
•Transporting heavy objects changes the vehicle's handling and the centre of gravity.
•The payload should be distributed as evenly as possible in the vehicle.
•Always secure heavy objects in the luggage compartment as far in front of the rear axle
as possible.
•Loose objects in the luggage compartment can suddenly slide and change the way the
vehicle handles.
•Always adapt your speed and driving style to suit visibility, weather, road and traffic
conditions.
•Accelerate carefully and gently.
•Avoid sudden braking and driving manoeuvres.
•Brake earlier than in normal driving.
WARNING
Objects rubbing against the rear windows may damage or destroy the heating wires or,
depending on the vehicle equipment, also the aerial.
NOTICE

When the boot lid ⇒ Boot lid is opened and closed, the luggage compartment cover is also raised
and lowered if the straps are attached.
Light items of clothing can be placed on the luggage compartment cover. Please ensure that the
view to the rear of the vehicle is not obstructed.
Removing the luggage compartment cover
•Unhook the retaining straps from the boot lid ⇒ Fig. 181 (upper arrowsyf.
•Pull the luggage compartment cover out of the side retainers ⇒ Fig. 181 (lower arrowsyf.
Fitting the luggage compartment cover
•Push the luggage compartment cover into the side retainers ⇒ Fig. 181 (lower arrowsyf.
•Hook the retaining straps to the boot lid ⇒ Fig. 181 (upper arrowsyf.
Stowing the luggage compartment cover
•Depending on the equipment level, the removed luggage compartment cover can be stowed
under the variable luggage compartment floor ⇒ Luggage compartment floor.
Luggage compartment floor
Variable luggage compartment floor
Fig. 182 In the luggage compartment: raising the luggage compartment floor.
Fig. 183 In the luggage compartment: adjusting the height of the luggage compartment floor.
Opening the luggage compartment floor
•Lift the recessed handle in the luggage compartment floor ⇒ Fig. 182 and fold the floor
upwards in the direction of the arrow until it is held in position by the side restraints (zoomed inyf
⇒ Fig. 182.
Closing the luggage compartment floor
•Guide the luggage compartment floor downwards into position ⇒.
Adjusting the height of the luggage compartment floor
Depending on the equipment level, the luggage compartment floor is height-adjustable.
Objects that are not secured or are secured incorrectly, or animals on the luggage
compartment cover, could cause serious injuries in any sudden driving or braking
manoeuvre or accident.
•Do not stow any hard, heavy or sharp items either loose or in bags on the luggage
compartment cover.
•Never transport pets on the luggage compartment cover.
WARNING
To prevent damage to the luggage compartment cover, do not load it to such a height that
the load will press against the luggage compartment cover when the boot lid is closed.
NOTICE

•If necessary, unclip the luggage net ⇒ Luggage net and remove the securing straps.
•Lift the luggage compartment floor and pull it rearwards out of the guides on the sides of the
luggage compartment ⇒ Fig. 183.
•Insert the luggage compartment floor into the guides at the required height and push it forwards
as far as it will go ⇒ Fig. 183, .
Depending on the vehicle equipment, there may be compartments for stowing small items
under the luggage compartment floor.
Volkswagen recommends that you secure items to the fastening rings with the aid of fixing or
securing straps.
Net partition
Folding the net partition in and out
Fig. 184 Folding out the net partition.
Fig. 185 Folding in the net partition.
The net partition must be folded out before being fitted in the vehicle.
Folding out the net partition
Remove the net partition from the bag and roll out.
Fold out the net partition side rods ⇒ Fig. 184① and ② as shown by the arrow until it audibly
clicks.
Folding in the net partition
•Press the release button ⇒ Fig. 185①. With the release button pressed down, fold in the rod
in the direction of the arrow.
•Press the release button ⇒ Fig. 185②. With the release button pressed down, fold in the rod
in the direction of the arrow.
•Roll up the net partition and store in the bag.
•Stow the bag securely in the vehicle.
Using the net partition
Never drop the luggage compartment floor; guide it slowly back down. The trims or the
luggage compartment floor could otherwise be damaged.
NOTICE

Fig. 186 Fitted net partition.
The net partition is intended to prevent objects from being propelled from the luggage compartment
into the passenger compartment, e.g. during sudden braking manoeuvres.
Fitting the net partition
The net partition can be fitted behind the rear bench seat or behind the front seats when the second
row of seats are folded down, depending on the equipment.
•Remove the luggage compartment cover, if necessary ⇒ Luggage compartment cover.
•Fold out the net partition ⇒ Folding the net partition in and out.
•Hook the net partition into the left holder in the roof ⇒ Fig. 186Ⓐ. Ensure that the transverse
rod is pulled up over the upper position so that it latches securely in the slots.
•Fit the net partition into the opposite right-hand holder in the roof by pushing the rod together
⇒ Fig. 186Ⓐ.
•Attach both securing hooks of the net partition to the fastening rings in the luggage
compartment ⇒ Fig. 186Ⓑ and pull the straps taut.
Removing the net partition
•Remove the luggage compartment cover, if necessary ⇒ Luggage compartment cover.
•Loosen the net partition straps.
•Unhook the securing hooks of the net partition from the fastening rings ⇒ Fig. 186Ⓑ.
•Detach the net partition from the right-hand holder in the roof ⇒ Fig. 186Ⓐ by pushing the rod
together.
•Unhook the net partition from the left-hand holder in the roof.
•Fold in the net partition ⇒ Folding the net partition in and out.
•If necessary, fit the luggage compartment cover ⇒ Luggage compartment cover.
Luggage compartment equipment
Fastening rings
Fig. 187 In the luggage compartment: fixed and folding fastening rings.
There are fastening rings ⇒ Fig. 187 at the front and rear of the luggage compartment which can
be used to secure loose items and luggage with the help of lashing, retaining or securing straps.
In the event of a sudden braking manoeuvre or accident, objects could be flung through
the interior and lead to severe or fatal injuries.
•Ensure that the rods are securely engaged.
•Objects should be secured even when the net partition is correctly fitted.
•While the vehicle is moving, no passengers may travel behind the fitted net partition.
WARNING
Improper attachment of the net partition to points not intended for this use can cause
damage.
NOTICE

The maximum load rating of the fastening rings is approximately 3.5 kN.
Suitable lashing, retaining or securing straps and luggage securing systems are available
from qualified workshops. Volkswagen recommends using a Volkswagen dealership for this
purpose.
Luggage net
Fig. 188 In the luggage compartment: luggage net fitted flat.
The luggage net can help to prevent light items of luggage from sliding around in the luggage
compartment. The luggage net also has a built-in pocket with a zip that can hold smaller items.
Attaching the luggage net flat on the luggage compartment floor
•Hook the luggage net hooks into the front fastening rings ⇒ Fig. 188⇒. The luggage net zip
must face upwards.
•Attach the hooks on the other end of the luggage net to the fastening rings under the load sill
⇒ Fig. 188.
Some fastening rings have to be folded out before they can be used ⇒ Fastening rings.
Removing the luggage net
When fitted, the luggage net is held taut ⇒.
•Unhook the hooks and loops of the luggage net.
•Store the luggage net in the luggage compartment.
Bag hook
Unsuitable or damaged securing straps could rip in the event of a braking manoeuvre or
accident. This could cause objects to be flung through the vehicle interior and lead to
severe or fatal injuries.
•Always use suitable and undamaged securing straps.
•Pull lashing, retaining and securing straps taut crosswise over the cargo on the
luggage compartment floor and attach securely to the fastening rings.
•Never exceed the maximum load rating of the fastening rings when securing objects.
•Make sure that the upper edge of the load is higher than the fastening rings,
particularly when stowing flat objects.
•Depending on the vehicle equipment, observe the signs about stowing loads that are
attached in the luggage compartment.
•Never secure a child seat to the fastening rings.
WARNING
The elastic luggage net must be stretched when it is secured to the fastening rings in the
luggage compartment. When fitted, the luggage net is held taut. The luggage net hooks
can cause injuries if the luggage net is installed or removed incorrectly.
•Always hold the luggage net hooks tightly to prevent them from falling out of the ring
during installation or removal.
•Protect your eyes and face to avoid injuries from any hooks that may spring out during
installation or removal.
•Always attach the luggage net hooks in the order described. There is a risk of injury if
one of the hooks on the luggage net snaps back.
WARNING

Fig. 189 In the luggage compartment: bag hook.
A bag hook may be located on the left and right-hand side of the luggage compartment ⇒ Fig. 189.
Load-through hatch
Fig. 190 In the rear seat backrest: opening the load-through hatch.
Depending on the vehicle equipment, a load-through hatch may be located behind the centre
armrest in the rear seat backrest. This can be used to transport long objects in the vehicle interior,
such as skis.
Opening the load-through hatch
•Press the release button ⇒ Fig. 190① and fold the load-through hatch forwards ⇒.
•Open the boot lid.
•Push the long objects through the load-through hatch from the luggage compartment.
•Secure the objects with the seat belt.
•Close the boot lid.
Closing the load-through hatch
•Fold back the load-through hatch and push it firmly into the lock until it clicks securely into
place. The red marking on the locking indicator ⇒ Fig. 190② should no longer be visible ⇒
.
Removeable lights
Never use the bag hook for lashing down items of luggage or other objects. The bag hook
could break off during a sudden braking manoeuvre or in the event of an accident.
WARNING
Do not load the bag hook with more than 2.5 kg.
NOTICE
Failure to pay attention when folding the load-through hatch forwards or backwards may
result in injuries.
•Never fold the load-through hatch forwards or backwards while the vehicle is in
motion.
•Ensure that the seat belt is not trapped or damaged when folding back the load-
through hatch.
•Always keep hands, fingers, feet and other body parts away from the seat area when
folding the load-through hatch forwards and backwards.
•The load-through hatch has not been secured properly if the red marking can still be
seen on the locking indicator. Always ensure that the red marking is never visible when
the load-through hatch is in the upright position.
•Passengers (children in particularyfPXVWQRWXVHWKLVVHDWLIWKHORDGWKURXJKKDWFKLV
folded forward or is not clicked securely into place.
WARNING