VOLKSWAGEN TIGUAN 2020 Owners Manual

Owner's manual*Owner's manual
Owner's manual
Supplement (05.2017\f
Supplement (07.2017\f
Composition Media, Discover Media (Generation 2 GP\f
Edition: 05.2017
PartNr.: 5NA012720AD
Edition 05.2017
Fig. 1 1: Vehicle identification number; 2: Vehicle type, engine power, gearbox type; 3: Engine
code, gearbox code, paint number, interior equipment; 4: Optional extras, PR numbers
Pre-delivery inspection carried out
on:
Date of delivery to customer/initial
registration:
Volkswagen dealership stampVolkswagen dealership stamp
Whichever comes first.
Thank you for choosing Volkswagen
By purchasing this Volkswagen, you have become the owner of a vehicle fitted with the most up-to-
date technology and a multitude of convenience functions for your use and enjoyment.
Tiguan
Vehicle data sticker
ayf
ayf
Vehicle data sticker
Thank you for choosing Volkswagen
About this owner's manual
Description of symbols
Owner's manual
Abbreviations
Index
Epilog

Before using your vehicle for the first time, please read and observe the information in this
owner's manual. It will quickly help you to become familiar with your vehicle and all of its
functions as well as making you aware of dangers to yourself and others and of how these
dangers can be avoided.
If you have any further questions about your vehicle, or if you think that the vehicle wallet has not
covered everything, please get in touch with your Volkswagen dealership. They will always be
happy to deal with your questions, suggestions or problems.
We hope you enjoy driving your new vehicle. Happy motoring.
Volkswagen AG
•This owner's manual is valid for all models and versions of the Tiguan.
•An alphabetical index is included at the end of this manual.
•A list of abbreviations at the end of the manual explains the abbreviations used.
•Directions and positions such as left, right, front and rear are normally relative to the vehicle's
direction of travel, unless otherwise indicated.
•Illustrations help with orientation and should be regarded as a general guide.
•This owner's manual was written for left-hand drive vehicles. In right-hand drive vehicles the
controls may sometimes be different to those displayed in illustrations or described in the text
⇒ Overview of driver side.
•Values given in miles instead of kilometres or mph instead of km/h refer to the country-specific
instrument clusters or Infotainment systems.
•Short definitions appear in a different colour before some sections of this manual. They provide
a summary of the function and use of a system or feature. More detailed information about the
features, conditions and limitations of systems and equipment can be found in the relevant
sections.
•Any technical changes that may be made to the vehicle after publication of this booklet are
contained in a supplement that is included with the vehicle wallet.
All equipment and models are described without indicating whether the equipment is optional or
specific to the model type. This means that your vehicle may not have some of the equipment
described, or it may only be available in certain markets. The scope of equipment fitted in your
vehicle can be found in the sales documentation and you can contact your Volkswagen dealership
for further information.
All data in this owner's manual correspond to the information available at the time of going to print.
Because the vehicle is constantly being developed and further improved, there may be differences
between your vehicle and the data in this owner's manual. No discrepancy in data, illustrations or
descriptions shall form the basis for any legal claim.
Please ensure that the complete vehicle wallet is always in the vehicle if you lend or sell the vehicle
to someone else.
Standard booklets in the vehicle wallet:
•Owner's manual
Additional booklets in the vehicle wallet (optionalyf:
•Supplements
•Infotainment system
•Other supplements
Refers to a section within a chapter that contains important information and safety
notes that should always be observed.
Indicates that the section is continued on the next page.
Indicates the end of a section.
Indicates situations in which the vehicle must be stopped as quickly as possible.
®The symbol indicates a registered trademark. However, the absence of this symbol
does not constitute a waiver of the rights concerning any term.
⇒Symbols like these refer you to warnings within the same section or on a given
page. They draw your attention to possible risks of accident or injury and explain
how they can be avoided.
⇒Cross reference to potential risks of damage to property in the same section or on
the page specified.
About this owner's manual
About this owner's manual

Texts with this symbol contain additional information on the protection of the environment.
Texts with this symbol contain additional information.
Vehicle overviews
Front view
Fig. 2 Front view of the vehicle.
Key to ⇒ Fig. 2:
Windscreen:
- Vehicle identification number ⇒ Technical data
- Windscreen heating ⇒ Windscreen heating
- Windscreen wipers ⇒ Wipers⇒ Wiper blades
- Camera window for assist systems ⇒ Caring for and cleaning the vehicle exterior
- Rain/light sensor in the area of the interior mirror ⇒ Rain/light sensor⇒ Caring for and 
cleaning the vehicle exterior
- Sensor for light functions ⇒ Rain/light sensor⇒ Caring for and cleaning the vehicle 
exterior
Bonnet opening lever ⇒ In the engine compartment
Behind the Volkswagen badge: radar sensor for assist systems ⇒ Caring for and cleaning 
the vehicle exterior
Headlights ⇒ Lights⇒ Changing bulbs
Texts with this symbol indicate dangerous situations which will lead to fatal or severe
injuries if you do not observe the warning.
DANGER
Texts with this symbol indicate dangerous situations which could lead to fatal or severe
injuries if you do not observe the warning.
WARNING
Texts with this symbol indicate dangerous situations which could lead to slight or medium
injuries if you do not observe the warning.
CAUTION
Texts with this symbol indicate situations which could cause vehicle damage if you do not
observe the warning.
NOTICE
Owner's manual

Headlight washer system ⇒ Wiper functions
Behind a cover: mounting for towing eye ⇒ Tow-starting or towing
Sensors for assist systems ⇒ Caring for and cleaning the vehicle exterior
Lights in the bumper ⇒ Lights⇒ Changing bulbs
Side view
Fig. 3 Side view of the vehicle.
Key to ⇒ Fig. 3:
Roof aerial ⇒ Radio reception and aerials
Tank flap ⇒ Fuel and emission control
Roof railing ⇒ Roof carrier
Door release lever ⇒ Doors
Exterior mirrors ⇒ Exterior mirrors
- With display of lane change system (Side Assistyf ⇒ Lane change system (Side Assistyf 
incl. Rear Traffic Alert
- With camera for Area View ⇒ Area View
Lifting points ⇒ Changing a wheel
Rear view
Fig. 4 Rear view of the vehicle.
Key to ⇒ Fig. 4:
High-mounted brake light

Rear window:
- Rear window heating ⇒ Heating and air conditioning system
- Rear wiper ⇒ Wipers⇒ Wiper blades
- Window aerial ⇒ Radio reception and aerials
Tail light clusters ⇒ Lights⇒ Changing bulbs
Area for:
- Number plate lights ⇒ Changing bulbs
- Rear view camera system ⇒ Rear view camera system (Rear Viewyf
- Boot lid release button ⇒ Opening and closing the boot lid
Tail light clusters ⇒ Lights⇒ Changing bulbs
Behind the bumper: radar sensor for assist systems ⇒ Caring for and cleaning the vehicle 
exterior
Sensors for assist systems ⇒ Caring for and cleaning the vehicle exterior
Towing bracket ⇒ Trailer towing
Behind a cover: mounting for towing eye ⇒ Tow-starting or towing
Luggage compartment
Fig. 5 Overview of the luggage compartment.
Fig. 6 Side areas of the luggage compartment.
Key for ⇒ Fig. 5 and ⇒ Fig. 6:
Luggage compartment cover ⇒ Luggage compartment cover
Release lever for the load-through hatch ⇒ Load-through hatch
Retaining rings for top tether (child seatyf ⇒ Securing child seats with top tether upper 
strap
Spare wheel or fully-functional spare wheel (depends on equipmentyf ⇒ Wheels and tyres
Handle recess for luggage compartment floor ⇒ Luggage compartment floor
Vehicle tool kit ⇒ Vehicle toolkit
Lower holder for the net partition ⇒ Net partition

Upper holder for the net partition ⇒ Net partition
Rigid fastening rings ⇒ Fastening rings
Removable light ⇒ Removeable lights
Button for unlocking the ball head ⇒ Trailer towing
Bracket for the luggage compartment floor ⇒ Luggage compartment floor
Backrest remote release mechanism ⇒ Folding the backrests on the rear bench seat 
forwards and backwards
230-volt socket ⇒ Electrical sockets
Foldable fastening rings ⇒ Fastening rings
Stowage area behind trim
12-volt socket ⇒ Electrical sockets
Bag hook ⇒ Bag hook
Luggage compartment light
Driver door
Fig. 7 Overview of the controls in the driver door (left-hand drive vehiclesyf7KHFRQWUROVDUH
mirrored for right-hand drive vehicles.
Key to ⇒ Fig. 7:
Central locking indicator lamp ⇒ Central locking system
Door release lever ⇒ Doors
Central locking buttons for locking and unlocking the vehicle ⇒ Central locking system
Switch for adjusting the exterior mirrors ⇒ Exterior mirrors
Boot lid release button ⇒ Opening and closing the boot lid
Bottle holder ⇒ Drink holder
Stowage compartment for high-visibility waistcoat ⇒ In an emergency
Reflector
Buttons for operating the electric windows ⇒ Windows
Overview of driver side

Fig. 8 Overview of the driver side (left-hand drive vehiclesyf.
Fig. 9 Overview of the driver side (right-hand drive vehiclesyf.
Key for ⇒ Fig. 8 and ⇒ Fig. 9:
Light switch ⇒ Vehicle lighting
Headlight range control ⇒ Headlight range control
Control for the Head-up-Display ⇒ Head-up Display
Turn signal and main beam lever ⇒ Lights
- With switches and buttons for the driver assist systems ⇒ Button for driver assist 
systems⇒ Driver assist systems
Vents ⇒ Heating and air conditioning system
Instrument cluster ⇒ Instrument cluster
- With warning and indicator lamps ⇒ Warning and indicator lamp overview
Stowage compartment ⇒ Stowage areas
Lever for wipers and washers ⇒ Wipers
- With buttons for menu operation , ⇒ Instrument cluster
Controls on the multifunction steering wheel:
- Audio, navigation
- Operating driver assist systems , , , , ⇒ Driver 
assist systems
- Volume adjustment ,
- Menu operation , , ⇒ Operating using the multifunction steering 
wheel
- Activating voice control
- Opening the telephone menu or accepting telephone calls
Horn (works only when the ignition is switched onyf
Ignition lock ⇒ Starting and stopping the engine
Pedals ⇒ Pedals
Location of the driver front airbag ⇒ Airbag system
Lever for adjusting the steering column ⇒ Correct sitting position
Location of the knee airbag ⇒ Airbag system

Stowage compartment ⇒ Stowage areas
Release lever for the bonnet ⇒ In the engine compartment
Centre console
Fig. 10 Overview of the upper section of the centre console.
Fig. 11 Overview of the lower section of the centre console (left-hand drive vehiclesyf.
Key to ⇒ Fig. 10:
Indicator lamp for the front passenger front airbag switch-off function ⇒ Airbag 
system
Vents ⇒ Heating and air conditioning system
Hazard warning lights button ⇒ In an emergency
Infotainment system ⇒BookletInfotainment system, ⇒ Operation and display in the 
Infotainment system
Buttons for seat heating ⇒ Seat heating
Controls for the air conditioning system, heating and fresh air system ⇒ Heating, 
ventilation and cooling
- With auxiliary heater ⇒ Auxiliary heater and ventilation
Key to ⇒ Fig. 11:
Lever for:
- Automatic gearbox ⇒ DSG dual clutch gearbox
- Manual gearbox ⇒ Manual gearbox: selecting a gear
Area for:
- MEDIA-IN socket, USB port , AUX IN socket ⇒BookletInfotainment 
system,
- Cigarette lighter ⇒ Ashtray and cigarette lighter
- 12-volt socket ⇒ Electrical sockets
Buttons for:
- Assist systems for parking and manoeuvring ⇒ Parking and manoeuvring
- Driving profile selection ⇒ Driving profile selection and 4MOTION Active 
Control
Stowage compartment in the centre console ⇒ Stowage areas
®

Stowage compartment in the centre armrest ⇒ Stowage areas
Control for 4MOTION Active Control ⇒ Selecting a driving profile (4MOTION Action 
Controlyf
Button for Auto Hold function ⇒ Auto Hold function
Electronic parking brake ⇒ Electronic parking brake
Starter button (keyless locking and starting system Keyless Accessyf ⇒ Starting and 
stopping the engine
Front passenger side
Fig. 12 Overview of the front passenger side (left-hand drive vehiclesyf7KHFRQWUROVDUHPLUURUHGLQ
right-hand drive vehicles.
Fig. 13 Dash panel near open front passenger door (left-hand drive vehiclesyf7KHFRQWUROVDUH
mirrored in right-hand drive vehicles.
Key for ⇒ Fig. 12 and ⇒ Fig. 13:
Control lever for the stowage compartment ⇒ Stowage areas
Location of front passenger front airbag in the dash panel ⇒ Airbag system
Vents ⇒ Heating and air conditioning system
Key switch for switching off the front passenger front airbag ⇒ Airbag system
Controls in the roof
SymbolMeaning
Buttons for interior and reading lights ⇒ Lights.
Button for glass roof ⇒ Glass roof.
Emergency call service, information call and breakdown
call ⇒ In an emergency.
Buttons for the sun blind ⇒ Protection from the sun
Driver information
Warning and indicator lamp overview
The warning and indicator lamps indicate various warnings, faults or certain functions. Some
warning and indicator lamps light up when the ignition is switched on and should go out once the
engine is running or the vehicle is in motion.

Depending on the vehicle equipment level, symbols may be displayed in the instrument cluster
instead of warning lamps.
Some warning and indicator lamps are not available in all markets.
For details on indicator lamps which light up in the light switch, see Chapter Lights ⇒ Lights.
SymbolMeaning
Central warning lamp. Observe the additional information on the
instrument cluster display.
Do not drive on!
The electronic parking brake is switched on ⇒ Electronic parking 
brake.
Do not drive on!
Brake fluid level too low or fault in the brake system ⇒ Brake fluid.
Do not drive on!
Coolant level too low ⇒ Engine coolant, engine coolant temperature
too high or fault in the cooling system ⇒ Coolant temperature display.
Do not drive on!
Engine oil pressure too low ⇒ Engine oil.
Flashing: Do not drive on! Fault in the electronic steering column
lock ⇒ Steering.
Lit up: electromechanical steering has failed ⇒ Steering.
Driver or front passenger seat belt not fastened ⇒ Seat belts.
OR: there are objects on the front passenger seat ⇒ Seat belts.
Brake or take evasive action.
Collision warning from area monitoring system (Front Assistyf ⇒ Area 
monitoring system (Front Assistyf.
OR: collision warning from Pedestrian Monitoring ⇒ Pedestrian 
Monitoring.
Depress the brake pedal. ⇒ DSG dual clutch gearbox, ⇒ Adaptive 
Cruise Control (ACCyf.
Fault in the alternator ⇒ 12-volt vehicle battery.
Front brake pads worn. Go to a qualified workshop immediately. All
brake pads should be checked and renewed as necessary
⇒ Information on the brakes.
Central warning lamp. Observe the additional information on the
instrument cluster display.
Electronic Stability Control (ESCyf ⇒ Brake support systems.
Traction control system (TCSyf ⇒ Brake support systems.
OR: off-road driving profile active ⇒ Driving profile selection and 
4MOTION Active Control.
Anti-lock brake system faulty or not functioning ⇒ Brake support 
systems.
Electronic parking brake fault ⇒ Electronic parking brake.
Rear fog light switched on ⇒ Lights.
Partial or complete failure of the vehicle lighting, excluding cornering
light ⇒ Changing bulbs.
Lit up: there is a fault that affects the exhaust emissions
⇒ Troubleshooting.
Flashing: misfiring, which damages the catalytic converter
⇒ Troubleshooting.
Engine management system fault (Electronic Power Controlyf
⇒ Troubleshooting.
Engine speed limited (protection against overheatingyf
⇒ Troubleshooting.
Lit up: electromechanical steering reduced
OR: the 12-volt battery has been disconnected and reconnected
⇒ Steering.
Flashing: steering column is wound-up or is not unlocked/locked
⇒ Steering.
Lit up: tyre pressure too low ⇒ Tyre monitoring systems.
Flashing: fault in tyre monitoring system ⇒ Tyre monitoring systems.
Fault in the rain/light sensor ⇒ Wipers.
Fault in wipers ⇒ Wipers.
Washer fluid level too low ⇒ Wipers.
Fuel tank almost empty ⇒ Fuel gauge.
Lit up: engine oil level too low ⇒ Engine oil.
Flashing: engine oil system fault ⇒ Engine oil.
®