VOLKSWAGEN TIGUAN 2020 Owners Manual

Use the Volkswagen Genuine de-icing agent (- 000 096 322 -yfWRUHPRYHLFH.
Wiper blades:⇒ Wiper blades.
Paintwork: always treat surfaces carefully in order to prevent damage to the paint coat. Use a
clean, soft cloth and a mild soap solution or cleaning clay to remove any light dirt immediately, e.g.
deposits, insect residue, or cosmetics.
Repair minor paint damage with a touch-up pen. Refer to the vehicle data sticker for the paint code
⇒ Technical data. Consult a qualified workshop in the event of damage to surfaces with matt paint.
•Overflowing fuel or service fluids: clean immediately.
•Flash rust deposits: moisten deposits with a soap solution. Then remove any deposits with
cleaning clay.
•Corrosion: have removed by a qualified workshop.
•Water no longer forms beads on clean paint: preserve paintwork at least twice a year using
Volkswagen Genuine hard wax (- 000 096 317 -yf.
•No gloss in spite of preservation/paint unattractive: treat the vehicle with suitable polish after
cleaning to remove dirt and dust.
Plenum chamber, engine compartment: remove leaves and other loose objects with a vacuum
cleaner or by hand ⇒ Fig. 251⇒. Cleaning of the engine compartment should always be
performed by a qualified workshop ⇒.
Water that has entered the plenum chamber via a manual process (e.g. from a high-pressure
cleaneryfFDQFDXVHFRQVLGHUDEOHGDPDJHWRWKHYHKLFOH.
Sensors, camera lenses: clean the area in front of the sensors or camera with a soft cloth and
solvent-free cleaning agent. Observe the installation locations ⇒ Vehicle overviews.
•Switch on the ignition.
•Move the selector lever to position R.
•Clean the camera lens.
Clean sensitive surfaces on the rain/light sensor and the camera window on the windscreen in the
same way as windows and glass surfaces (depending on vehicle equipmentyf.
Remove snow with a brush. Do not use warm or hot water.
Use the Volkswagen Genuine de-icing agent (- 000 096 322 -yfWRUHPRYHLFH.
Decorative films, protective films: remove soiling in the same way as for paint. Always use
Volkswagen Genuine plastic cleaner (- 000 096 314 -yfIRUPDWWGHFRUDWLYHILOPV.
Treat the vehicle with liquid hard wax every three months after washing and removing dust. Only
use clean, soft microfibre clothes to apply it. Do not use hot wax, also not in car washes!
•Stubborn dirt: remove carefully using white spirits, and then rinse using warm water.
Trim parts, trim strips, exhaust pipes made of chrome, aluminium or stainless steel: clean
only in a dust-free environment using a clean, soft cloth and a mild soap solution.
Chrome parts can be protected using Volkswagen Genuine hard wax (- 000 096 317 -yf.
Anodised surfaces: do not use chrome cleaning products.
Headlights, tail light clusters: use a soft sponge soaked with a mild soap solution. Do not use
any cleaning agents that contain alcohol or solvents.
•Stubborn dirt: remove with Volkswagen Genuine chrome and aluminium care product (-
000 096 319 D -yf.
Wheels: remove dirt and gritting salt deposits with plenty of water.
Alloy wheels: treat dirty aluminium wheels with Volkswagen Genuine wheel cleaner (- 000 096 304
-yf9RONVZDJHQUHFRPPHQGVWUHDWLQJWKHZKHHOULPVZLWK9RONVZDJHQ*HQXLQHKDUGZD[(-
000 096 317 -yfHYHU\WKUHHPRQWKV.
•Damage protective paint coating: repair immediately with a touch-up pen. Go to a qualified
workshop if necessary.
•Brake dust: use Volkswagen Genuine wheel rim cleaner (- 000 096 304 -yf.
Door lock cylinders: Volkswagen recommends using Volkswagen Genuine de-icing agent (-
000 096 322 -yfIRUGHLFLQJ'RQRWXVHGRRUORFNGHLFHUVFRQWDLQLQJVXEVWDQFHVWKDWGLVVROYH
grease.
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The durability and colourfastness of decorative and protective films can be affected by
environmental influences such as direct sunlight, moisture, air pollution, stone impact etc.
Decorative films may show signs of wear or ageing after about one to three years, protective films
after about two to three years. In very warm environments, decorative films may fade slightly after
one year and protective films after two.
Mild soap solution: a maximum of two tablespoons of neutral soap diluted in one litre of water.
Vehicle interior care and cleaning
The following overview contains recommendations for cleaning and care of individual vehicle
components ⇒.
Windows: clean with a glass cleaner, then wipe dry with a clean chamois leather or with a lint-free
cloth.
Textiles, microfibre cloth, artificial leather: remove any dirt with Volkswagen Genuine interior
cleaning agent (- 000 096 301 -yf1HYHUWUHDWPDWHULDOVZLWKOHDWKHUFDUHDJHQWVVROYHQWVZD[
polish, shoe cream, stain removers or similar substances.
•Dirt particles adhering to surfaces: remove with a vacuum cleaner on a regular basis so that the
material is not permanently damaged by abrasion.
•Grease stains, e.g. oil: use Volkswagen Genuine interior cleaning agent (- 000 096 301 -yf'DE
off dissolved grease and colour particles with an absorbent cloth and then treat with water if
necessary.
•Special soiling, e.g. ballpoint pen, nail varnish: use Volkswagen Genuine interior cleaning agent
(- 000 096 301 -yfDQGWKHQWUHDWDIWHUZDUGVZLWKDPLOGVRDSVROXWLRn if necessary.
Natural leather: remove fresh soiling with a cotton cloth and mild soap solution. Do not allow
fluids to seep into the seams.
Treat any dried spots with Volkswagen Genuine leather cleaner (- 000 096 323 -yf.
Regularly and each time after having finished cleaning, apply care cream with light protection and
impregnating properties. Use a special coloured leather cream if necessary. If the vehicle is parked
outdoors for long periods, you should cover the leather to protect it from direct sunlight.
Never treat leather with solvents, wax polish, shoe cream, stain removers or similar.
•Grease-based soiling, e.g. oil: remove fresh stains with an absorbent cloth.
•Special soiling, e.g. ballpoint pen, nail varnish and dried stains: treat with Volkswagen Genuine
leather cleaner (- 000 096 323 -yf.
Plastic parts: use a soft, moist cloth.
Remove stubborn stains with a soft cloth and a mild soap solution. If necessary, use a solvent-free
plastic cleaning agent, e.g. Volkswagen Genuine plastic cleaner (- 000 096 314 -yf.
Trim parts, trim strips made of chrome, aluminium or stainless steel: clean in a dust-free
environment using a clean, soft cloth and a mild soap solution.
Anodised surfaces: do not use chrome cleaning products.
Controls: remove coarse dirt and other dirt that is difficult to reach using a soft brush. Then use a
clean, soft cloth and a mild soap solution. Do not allow liquids to come into contact with control
elements.
The engine compartment of any motor vehicle is a hazardous area. All work in the engine
compartment carries the risk of injury, scalding, accidents and fire.
•Before carrying out any work, ensure that you are familiar with the requisite
procedures and general safety regulations ⇒ In the engine compartment.
•Volkswagen recommends having the work carried out by a qualified workshop.
WARNING
Incorrect cleaning and care may cause vehicle damage.
•Always heed the instructions precisely.
•Do not use any excessively harsh, abrasive cleaning products.
NOTICE
The drains of the plenum chamber may become blocked by leaves and dirt. Water that
does not drain away can enter the vehicle interior.
•Have the area under the perforated cover cleaned by a qualified workshop.
NOTICE
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Displays: use a Volkswagen Genuine cleaning cloth (- 000 096 166 A -yfZLWKDOLWWOHZDWHUD
suitable glass cleaner or LCD cleaner. Do not clean displays with a dry cloth.
Rubber seals: clean with a soft, lint-free cloth and plenty of water. Treat with Volkswagen Genuine
rubber care agent (- 000 096 310 -yfRQDUHJXODUEDVLV.
Seat belts: carefully pull the seat belt right out and leave it out ⇒. Remove large particles of dirt
with a soft brush. Clean the seat belt with a mild soap solution. Leave the belt fabric to dry
completely and then allow it to roll up.
Wooden trims: clean with a soft cloth and some mild soap solution.
Cleaning upholstery fabrics
If clothing that is not sufficiently colour-fast, e.g. denim, leaves stains on the seat cushion, this does
not a defect in the cover fabric. The seat padding may contain components for the airbag system
and electrical connections. Seat padding that is damaged, incorrectly cleaned or treated, or that
becomes wet, may cause damage to the vehicle electrical system or trigger a fault in the airbag
system ⇒.
Depending on the equipment, seat cushions with seat heating feature electrical components and
connectors that may be damaged in the event of incorrect cleaning or treatment ⇒. This can
also result in damage to other parts of the vehicle electrics.
•Do not use high-pressure cleaners, steam cleaners or coolant spray.
•Do not switch on the seat heating to dry the seats.
•Do not use washing paste or fine detergent solutions.
•Avoid getting the seat wet.
•In the event of uncertainty, contact a Volkswagen dealership.
Mild soap solution: a maximum of two tablespoons of neutral soap diluted in one litre of water.
Accessories, modifications, repairs and renewal of
parts
Accessories and parts
Volkswagen recommends that you seek advice from a Volkswagen dealership before purchasing
accessories, replacement parts or service fluids, for example if the vehicle is to be retrofitted with
accessories or if parts have to be renewed. Volkswagen dealerships can recommend accessories,
parts and service fluids suitable for your requirements. They can also answer any questions you
might have regarding official regulations.
Volkswagen recommends you use only approved Volkswagen accessories and Volkswagen
Genuine Parts. These parts and accessories have been specially tested by Volkswagen for
suitability, reliability and safety. And Volkswagen dealerships are qualified to install them correctly.
Although the market is constantly scrutinised, Volkswagen cannot assume responsibility for the
reliability, safety and suitability of products Volkswagen has not approved. Volkswagen can
therefore assume no responsibility for these parts, even if they have been approved by an official
testing agency or are covered by an official approval certificate.
Any retro-fitted equipment which has a direct effect on the control of the vehicle must be
approved by Volkswagen for use in your vehicle and bear the e mark (the European Union's
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Failure to clean the parts properly can cause damage to the seat belts, the fastenings and
the belt retractor.
•Never use chemical cleaning agents on the seat belts or their components. The seat
belts must also not come into contact with corrosive fluids, solvents or sharp objects.
•Dry the cleaned seat belt fully before allowing it to retract.
•Avoid allowing foreign bodies or liquids to enter the slot for the seat belt buckle.
•Never try to repair, modify or remove the seat belts yourself.
WARNING
Incorrect cleaning and care may cause vehicle damage.
•Sharp objects, such as zips, rivets on clothing or belts may damage surfaces. Open
Velcro fasteners can also cause damage.
•Do not use a steam cleaner, brushes or hard sponges etc. for cleaning under any
circumstances.
•To avoid damage, stubborn stains should be removed by a specialist cleaning
company.
NOTICE
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authorization symbolyf7KHVHGHYLFHVLQFOXGHFUXLVHFRQWUROV\VWHPVRUDQHOHFWURQLFDOO\FRQWUROOHG
suspension.
Any additional electrical components fitted that do not serve to control the vehicle itself must
bear the mark (manufacturer conformity declaration in the European Unionyf6XFKGHYLFHV
include refrigerator boxes, laptops and ventilator fans.
Repairs and technical modifications
Repairs and technical modifications must always be carried out according to Volkswagen
specifications⇒.
Unauthorised modifications to the electronic components or software in the vehicle may cause
malfunctions. As the electronic components are linked together in networks, these faults may
indirectly affect the working of other systems. This can seriously impair safety, lead to excessive
wear of components, and also invalidate the type approval for the vehicle.
The Volkswagen dealership cannot be held liable for any damage caused by technical
modifications and/or work performed incorrectly.
The Volkswagen dealership is not responsible for damage caused by technical modifications and/or
work performed incorrectly. Such damage is not covered by the Volkswagen guarantee.
Volkswagen recommends that all repairs and technical modifications be performed by an
authorised Volkswagen workshop using Volkswagen Genuine Parts.
Volkswagen repair information
Volkswagen Service information and official Volkswagen repair information can be purchased for a
fee.
Customers in Europe, Asia, Australia, Africa, Central and South America: please contact a
Volkswagen dealership or qualified workshop or register on the online portal erWin (electronic
repair and workshop informationyf:
https://erwin.volkswagen.de
erWin is available in numerous languages.
Vehicles with special auxiliary equipment or body parts
The manufacturer of these components must ensure that these parts (fittingsyfDGKHUHWRWKH
stipulated environmental laws and regulations, particularly the EU directive 2000/53/EC concerning
end-of-life vehicles and EU directive 2003/11/EC concerning the restriction on the marketing and
use of certain dangerous substances and preparations.
The vehicle owner should keep all assembly documentation for these auxiliary fittings, and pass it
on to any scrapping company later engaged. This is to facilitate environmentally responsible
disposal for all vehicles, including refitted vehicles.
Windscreen repairs
To function properly, some items of equipment require an electrical or electronic module, which is
located on the inside of the windscreen near the interior mirror. If the windscreen has been
damaged in the viewing field of the electrical or electronic module, e.g. by stone impact, the
windscreen must be replaced. Repairing the crack can lead to malfunctions or functional faults in
the equipment.
After changing the windscreen, the camera and sensors must be set up and calibrated by a
qualified workshop.
Impairment or damage to sensors and cameras
Incorrect repairs, retrofit structural modifications to the vehicle, e.g. lowering the body, add-on parts
on the vehicle or trailer ⇒ Trailer towing, or changes to the trim may lead to the sensors or
cameras being disrupted or damaged. This can also be caused by collisions, e.g. when parking.
Failure to observe this may impair important functions (driver assist systemsyfDQGGDPDJHWKH
vehicle.
The area in front of and around the sensors and cameras must not be covered by stickers,
additional headlights, trim frames for number plates or similar.
Incorrectly performed repairs or modifications to your vehicle can impair the effectiveness
of the airbags, cause malfunctions, accidents and fatal injury.
•Never secure or mount objects such as drink holders or telephone holders either on or
next to the airbag covers or within the deployment zones of the airbag modules.
•Objects either on or next to the airbag module covers or are in the deployment zone of
the airbags can cause serious or even fatal injuries should the airbags be activated.
WARNING
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Repairs and structural modifications should be carried out by a qualified workshop. Volkswagen
recommends using a Volkswagen dealership for this purpose.
•Repainting and paint touch-ups in the area around the sensors may impair the function of the
system in question.
•As the Volkswagen badge influences the view of the radar sensor in the front area, drive the
vehicle only with the original Volkswagen badge.
Engine and transmission guard
An engine and transmission guard can reduce the risk of damage to the underside of the vehicle
and to the engine oil sump.
Depending on where the vehicle is used, it may be a good idea to have an engine and transmission
guard installed, e.g. if the vehicle will be driven over kerbs, on driveways or on unsurfaced roads. If
you wish to have one fitted, Volkswagen recommends contacting your Volkswagen dealership.
Repairs and faults in the airbag system
Repairs and technical modifications must always be carried out according to Volkswagen
specifications⇒.
Modifications and repairs to the front bumper, the doors, the front seats, the headliner, or the
bodywork should be carried out by a qualified workshop. System components and airbag system
sensors might be fitted on these vehicle components.
If you work on the airbag system or remove and install parts of the system when performing other
repair work, parts of the airbag system may be damaged. The consequence may be that, in the
event of an accident, the airbag inflates incorrectly or does not inflate at all.
Regulations must be observed to ensure that the effectiveness of the airbags is not reduced and
that removed parts do not cause any injuries or environmental pollution. Qualified workshops are
familiar with these requirements.
Any modifications to the vehicle's suspension could prevent the airbag system from working
properly during a collision. For example, using tyre/rim combinations that have not been approved
by Volkswagen, lowering the vehicle, making modifications to the suspension rate including work on
the springs, struts and shock absorbers could change the forces that are measured by the airbag
sensors and sent to the electronic control unit. Some changes to the suspension could cause the
forces measured by the sensors to increase, for example. This can lead to the airbag system being
triggered in collision scenarios where it normally would not be triggered if modifications to the
suspension had not been made. Other modifications can cause the forces measured by the
sensors to decrease, therefore preventing the airbag system from being triggered when it should
have been.
Incorrect repairs and modifications can cause malfunctions and damage to the vehicle
and impair the effectiveness of the driver assist systems. This can result in accidents and
severe injuries.
•Repairs and modifications to your vehicle should be carried out only by a qualified
workshop.
WARNING
Unsuitable spare parts and accessories, incorrectly carried out work, modifications and
repairs can lead to damage to the vehicle and cause accidents and serious injuries.
•Volkswagen strongly recommends you use only approved Volkswagen accessories
and Volkswagen Genuine Parts. These parts and accessories have been specially
tested by Volkswagen for suitability, reliability and safety.
•Repairs and modifications to your vehicle should only be carried out by a qualified
workshop. Qualified workshops have the necessary tools, diagnostic equipment, repair
information and qualified personnel.
•Never fit parts to your vehicle that are in any way different from the factory-fitted parts.
•Never secure or mount objects such as drink holders or telephone holders either on or
next to the airbag covers or within the deployment zones of the airbag modules.
•Only use rim/tyre combinations which have been approved by Volkswagen for your
vehicle type.
WARNING
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Mobile communication in the vehicle
Electromagnetic radiation
If a mobile telephone or radio device is used without being connected to the external aerial, the
electromagnetic radiation will not be optimally directed to the outside of the vehicle. Increased
levels of radiation in the vehicle interior can occur in particular in the event of poor reception, e.g. in
rural areas. This could constitute a health hazard ⇒.
Depending on the equipment, you may be able to use a suitable mobile phone interface to connect
the mobile telephone to the external aerial ⇒BookletInfotainment system,. The connection quality is
improved and the range of the mobile communication device is increased.
Using a telephone
Many countries require a hands-free system to be used when using a telephone inside the vehicle,
e.g. via a Bluetooth connection. Before use, secure the mobile telephone to a suitable bracket ⇒
or stow it in a storage compartment so that it cannot slip around, e.g. in the centre console.
Use a compatible mobile telephone if the mobile phone interface uses the remote SIM Access
Profile (rSAPyf technology.
Two-way radios
Observe legal regulations and the manufacturer's operating instructions for operation of two-way
radios. Approval is required for retrofitting two-way radio systems.
Ask your Volkswagen dealership for further information on installation of two-way radio systems.
Customer information
Incorrect repairs and modifications can cause malfunctions and damage to the vehicle
and impair the effectiveness of the airbag system. This can result in accidents and serious
or even fatal injuries.
•Repairs and modifications to your vehicle should only be carried out by a qualified
workshop.
•Airbag modules cannot be repaired. They must be replaced.
•Never use recycled airbag components or components that have been taken from end-
of-life vehicles in your vehicle.
WARNING
Modifications to the vehicle's suspension, including the use of unsuitable tyre/rim
combinations, can cause the airbag system to work differently and increase the risk of
serious or fatal injuries in the event of an accident.
•Never install any components in the suspension system that do not have the same
characteristics as the original factory-fitted components.
•Never use tyre/rim combinations that have not been approved by Volkswagen.
WARNING
®
Mobile telephones which are loosely placed in the vehicle or not properly secured could
be flung through the vehicle interior and cause injuries during a sudden driving or braking
manoeuvre, or in the event of an accident.
•Secure any mobile telephones and accessories located beyond the deployment zone of
the airbags, or stow them safely.
WARNING
If mobile telephones or two-way radios that are not connected to an external aerial are
used, electromagnetic radiation in the vehicle could exceed limit values and thus be a
health hazard for drivers and other vehicle occupants. This also applies to external aerials
which have not been correctly installed.
•Keep a distance of at least 20 cm between a device's aerial and an active medical
implant, e.g. a pacemaker.
•Do not carry an operational device close to or directly above an active medical implant,
e.g. in a breast pocket.
•Switch off the device immediately if you suspect it may be interfering with an active
medical implant or any other medical device.
WARNING

Warranty and LongLife mobility guarantee
Volkswagen dealership warranty
Volkswagen dealerships guarantee that all vehicles purchased from them are free of faults.
Volkswagen dealerships provide a warranty that new Volkswagen vehicles are free of faults
Details of warranty conditions and the warranty periods can be found in your sales contract.
Please ask your Volkswagen dealership for further information.
You are advised that natural wear and damage caused by abnormally rough or improper use, or
unauthorised modifications are not covered by this warranty.
If your vehicle does break down, please contact your nearest available Volkswagen dealership.
Warranty for the paintwork and body
Volkswagen dealerships provide a warranty on the paintwork and body of all vehicles purchased
from them.
In addition to the warranty conditions for new Volkswagen vehicles (as detailed in the purchase
contractyfWKH9RONVZDJHQGHDOHUVKLSJXDUDQWHHVWKDWWKHERG\RIDQ\YHKLFOHVLWVHOOVZLOOQRWEH
affected by paint defects or corrosion perforation for a specified period:
•a 3-year warranty on paint defects and
•a 12-year corrosion perforation warranty. Here, corrosion perforation refers to rust forming on
the inside (cavityyfRIWKHERG\DQGFDXVLQJKROHVLQWKHVKHHWPHWDO.
In the unlikely event that this type of damage occurs, it will be repaired free of charge for parts and
labour by any Volkswagen dealership.
Warranty claims will not be accepted in the following circumstances:
•If damage is caused by external influence or insufficient care.
•Defects on the body or paintwork are not repaired promptly according to manufacturer
specifications.
•The cause of corrosion perforation is related to body repairs not being carried out according to
manufacturer specifications.
If the body is repaired or painted, your Volkswagen dealership will confirm your warranty against
corrosion perforation for the repaired area.
LongLife mobility guarantee
With the delivery of your new vehicle you have acquired the comprehensive LongLife mobility
guarantee (available in many European countriesyfZKLFKZLOOEHUHQHZHGDIWHUHYHU\LQVSHFWLRQ.
In many European markets, your new vehicle includes the comprehensive LongLife mobility
guarantee which will be renewed after every inspection.
The selling Volkswagen dealership will issue a comprehensive LongLife mobility guarantee for
every new vehicle which applies from the time of delivery until the first due inspection. If you
purchase your new vehicle directly from Volkswagen AG, Volkswagen AG will issue the LongLife
mobility guarantee from the time of delivery until the first due inspection.
Your Volkswagen service partner will extend the LongLife mobility guarantee until the following
inspection when the due inspection is carried out at that workshop. The service costs include the
entire guarantee package.
The comprehensive LongLife mobility guarantee includes the following services:
If your vehicle can no longer be driven due to a technical defect, corresponding assistance will be
provided in the case of breakdown or accident. The LongLife mobility guarantee provides with you
protection and mobility.
The inspection is not only about car maintenance - it also ensures that your car remains roadworthy
and in perfect working order. For this reason, servicing should be carried out regularly in
accordance with the manufacturer's service schedule.
Your entitlement to the LongLife mobility guarantee is documented in the digital service schedule
each time your car is serviced. A full service history shows that your car has been professionally
maintained and cared for.
A vehicle which can no longer be driven is a vehicle which cannot reach a workshop under its
own power.
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Data storage and services
Your vehicle is fitted with electronic control units. Some of these are required to make sure your
vehicle remains safe while others provide support while driving (driver assist systemsyf
Furthermore, your vehicle is equipped with convenience and Infotainment functions, which are also
made possible using electronic control units.
Electronic control units contain data memories that can store information regarding the vehicle
status, component load levels, maintenance requirements, technical events and faults on a
temporary or permanent basis. This information generally documents the status of a component, a
module, a system or the environment, e.g.:
•Operating states of system components, e.g. filling levels, tyre pressure, battery status.
•Status messages from the vehicle or its individual components, e.g. wheel revolutions or speed,
deceleration, lateral acceleration, display of fastened seat belts.
•Faults or malfunctions in important system components, e.g. lights, brakes.
•Information on events which damaged the vehicle.
•System reactions to specific driving situations, triggering of an airbag, intervention the stability
control systems.
•Ambient conditions, e.g. temperature, rain.
As well as performing the actual control unit functions, these data are also used to detect and
rectify faults and help Volkswagen to improve vehicle functions. The majority of these data are
temporary are processed only within the vehicle itself. Only a very small amount of data is stored in
the event memories or possibly on the vehicle key.
Reading out the vehicle's event memory
There is a diagnostic interface in the vehicle interior for reading out the event memories (on-board
diagnostic systemyf ⇒.
If you have service work performed on your vehicle, the technical data can be read out of the
vehicle together with the vehicle identification number by service employees, e.g. workshops, or
third parties such as breakdown services. Service work includes, for example, repairs,
maintenance, warranty work or quality assurance measures. The service workshop or third party
collects, processes and uses the data. The data document the vehicle's technical status, help in
troubleshooting and in improving quality and may be sent to Volkswagen in some cases.
Furthermore, the manufacturer is subject to legal product safety requirements. To make sure it
complies with these requirements, the manufacturer requires technical data from the vehicles.
Event memories in the vehicle can be reset by a service workshop as part of repair or service work.
The event memory should only be read and reset by a qualified workshop. Additional information on
the stored data is available from qualified workshops.
After a fault has been rectified, the information in the memory pertaining to the fault is deleted.
Other memory content is overwritten on an ongoing basis.
Event data recorder
This vehicle is equipped with an event data recorder. The main task of an event data recorder is to
record data in particular accident scenarios or accident-like situations, e.g. in the event of airbags
being triggered or a collision with an obstacle on the road. These data help in analysis of how a
vehicle system behaved in these situations. The event data recorder records data relating to driving
dynamics and the restraint system for a short period of 10 s or less. This information includes, for
example:
•how various systems in your vehicle have functioned.
•whether the seat belts of the driver and front passenger were fastened.
•the extent to which the driver pressed the brake or accelerator pedal.
•how fast the vehicle was travelling.
These data help to obtain a better understanding of the circumstances in the situations where
accidents and injuries have occurred.
Data from driver assist systems are also recorded. In addition to information about whether the
systems were switched on or off, available only to a restricted extent or inactive, it is also possible
to determine whether these functions steered, accelerated or braked the vehicle in the above-
described situations. Depending on the vehicle equipment, these systems include the following:
•Adaptive Cruise Control (ACCyf.
•Lane keeping system (Lane Assistyf.
•Park Assist.
•Park Distance Control.
•Emergency braking functions (Front Assistyf.
The data of the event data recorder are recorded only if a particular accident-like situation occurs.
No recordings occur under normal driving conditions. Audio or video data from the vehicle interior
or vehicle surroundings are not stored. Personal data such as name, gender age or accident
location are also not recorded at any time. However, third parties such as law enforcement
agencies can use corresponding means to link the content of the event data recorder with other
sources of data and thus establish a reference to persons as part of an accident investigation.

Special equipment, access to the legally prescribed diagnostic interface (on-board diagnosticsyfDQG
switched-on ignition are required in order to read data out of the event data recorder.
Volkswagen will not access, read out or process data from the event data recorder unless the
vehicle owner (or lessee in the case of leasingyfJUDQWVWKHLUSHUPLVVLRQ([FHSWLRQVWRWKLVDUH
contractual or legal provisions.
Due to its legal product monitoring obligations, Volkswagen is entitled to use the data for field
monitoring and also for research purposes and quality improvements. For research purposes,
Volkswagen makes the data available to third parties in anonymous form, in other words without
any reference to the individual vehicle, vehicle owner or lessee.
Reprogramming control units
All data for the control of components are stored in the control units. Some convenience functions,
such as lane change flash, single door unlocking and displays, can be reprogrammed using special
workshop equipment. If the convenience functions are reprogrammed, the descriptions in your
vehicle wallet will no longer match the original functions. Volkswagen recommends having any
reprogramming entered into the digital service schedule by a Volkswagen dealership or qualified
workshop.
Information about possible reprogramming can be obtained from the Volkswagen dealership.
Convenience and Infotainment functions
Depending on the equipment selected, you can store your own data in the vehicle's Infotainment
functions. This includes, for example:
•Media files for playing music, films or photos in the Infotainment system.
•Address book data for use with a hands-free system or navigation system.
•Entered navigation destinations.
•Data on the use of online services.
These data can be stored locally in the vehicle or located on a device that you have connected to
the vehicle, e.g. mobile device, USB stick or MP3 player. If these data are stored in the vehicle, you
can delete them at any time. These data are transmitted to third parties only at your request, in
particular in relation to the use of online services and in accordance with your personal settings.
You can store convenience settings (personalisationyfLQWKHYHKLFOHDQGFKDQJHWKHPDWDQ\WLPH
Depending on the equipment in the vehicle, this includes, for example:
•Seat position settings.
•Running gear and air conditioning system settings.
•Personalised settings such as mirror adjustment or background lighting.
Integration of mobile devices
If your vehicle contains the necessary equipment, you can connect your mobile device or any other
mobile end device to your vehicle so that you can control this device via the controls integrated in
the vehicle when the corresponding functions are available. For example, images and sounds from
the mobile device can be output through the Infotainment system. At the same time, certain
information is sent to your mobile device. This includes location data and further general vehicle
information, depending on the type of integration. For more details, refer to the information about
display of apps in the Infotainment system ⇒ Mobile online services.
This enables selected apps on the mobile device to be used in the vehicle, e.g. navigation or music
player. The mobile device and vehicle do not interact in any other ways than those described here,
in particular the device does not actively access vehicle data. The type of further data processing
depends on the app provider. The settings that you can make here depend on the app in question
and the operating system on your mobile device.
Third party providers
If your vehicle is equipped with a connection to a mobile network, your vehicle will be able to
exchange data with other systems. The vehicle can be connected to a mobile network using a
transmitter and receiver unit in the vehicle or using your own mobile device. This mobile network
connection enables you to use online functions. This includes online services and apps provided by
Volkswagen or other third-party providers.
Manufacturer services
In the case of online services provided by Volkswagen, the respective functions are described by
Volkswagen in a suitable location, e.g. in a separate service description or on a website ⇒ Mobile 
online services along with the relevant data protection policies. Personal data may be required to
provide online services. For this, data are exchanged over a secure connection, e.g. using the
designated IT systems of the manufacturer. Any collection, processing and use of personal data
that goes beyond the provision of the service takes place exclusively according to legal regulations,
contractual agreements or the necessary permission.
You can activate and deactivate the services and functions, some of which are subject to a fee, and
in some cases also disable the vehicle's entire data connection. This does not apply to any
functions and services required by law, e.g. emergency call systems.

Third-party services
If you are able to use online services provided by a party other than the manufacturer, these
services are the sole responsibility of the provider in question and are subject to this provider's data
protection policy and terms and conditions of use. Volkswagen has no influence over the content
exchanged in these services.
Please refer to the provider in question for information about the type, scope and purpose of the
collection and use of personal data related to third-party services.
Please note the further information on Volkswagen Car-Net services ⇒ Mobile online 
services.
Information stickers and plates
Safety certificates, stickers and plates showing important vehicle operation information are factory-
fitted in the engine compartment and on certain vehicle parts, such as the tank flap, front passenger
sun visor, driver door pillar or under/on the luggage compartment floor.
•Never remove or damage the safety certificates, stickers and plates. They must remain legible
at all times.
•If vehicle parts bearing safety certificates, stickers or plates are removed from the vehicle,
replacement safety certificates, stickers or plates with the same information must be applied
properly to the new parts by the qualified workshop.
Safety certificate
There is a safety certificate on the door pillar of the driver door which states that all necessary
safety standards and specifications from the transport safety authorities of the particular country
were met at the time of production. The month and year of production and the chassis number may
also be listed. Observe notes in the owner's manual.
Fluids in the air conditioning system
Refrigerant in the air conditioning system
The sticker in the engine compartment contains information regarding the type and quantity of
refrigerant used in the vehicle's air conditioning system. The sticker is located at the front of the
engine compartment, close to the coolant filler neck.
SymbolDescription
Warning: the air conditioning system must be serviced by trained specialists.
Type of refrigerant.
Type of lubricating oil.
See workshop information (available only for Volkswagen dealershipsyf.
The air conditioning system must be serviced by trained specialists.
Flammable refrigerant.
Make sure that all components are disposed of correctly. Never install components
that have been taken from old vehicles or recycling facilities.
Incorrect use of the diagnostic interface can cause malfunctions, which can result in
accidents and serious injuries.
•Never read the event memory using the diagnostic interface yourself.
•The event memory should only be read out via the diagnostic interface by a qualified
workshop. Volkswagen recommends using a Volkswagen dealership for this purpose.
WARNING
Handling the vehicle incorrectly will increase the risk of accident and injuries.
•Comply with legal regulations.
•Observe the owner's manual.
WARNING
Handling the vehicle incorrectly could lead to the vehicle becoming damaged.
•Comply with legal regulations.
•Carry out service jobs in accordance with the specifications.
NOTICE