phone VOLKSWAGEN TIGUAN 2020 Owners Manual

Fig. 8 Overview of the driver side (left-hand drive vehiclesyf.
Fig. 9 Overview of the driver side (right-hand drive vehiclesyf.
Key for ⇒ Fig. 8 and ⇒ Fig. 9:
Light switch ⇒ Vehicle lighting
Headlight range control ⇒ Headlight range control
Control for the Head-up-Display ⇒ Head-up Display
Turn signal and main beam lever ⇒ Lights
- With switches and buttons for the driver assist systems ⇒ Button for driver assist 
systems⇒ Driver assist systems
Vents ⇒ Heating and air conditioning system
Instrument cluster ⇒ Instrument cluster
- With warning and indicator lamps ⇒ Warning and indicator lamp overview
Stowage compartment ⇒ Stowage areas
Lever for wipers and washers ⇒ Wipers
- With buttons for menu operation , ⇒ Instrument cluster
Controls on the multifunction steering wheel:
- Audio, navigation
- Operating driver assist systems , , , , ⇒ Driver 
assist systems
- Volume adjustment ,
- Menu operation , , ⇒ Operating using the multifunction steering 
wheel
- Activating voice control
- Opening the telephone menu or accepting telephone calls
Horn (works only when the ignition is switched onyf
Ignition lock ⇒ Starting and stopping the engine
Pedals ⇒ Pedals
Location of the driver front airbag ⇒ Airbag system
Lever for adjusting the steering column ⇒ Correct sitting position
Location of the knee airbag ⇒ Airbag system

SymbolMeaning
Fault in airbag and belt tensioner system ⇒ Airbag system.
Front passenger front airbag switched off (PASSENGER AIR BAG
yf ⇒ Airbag system.
Front passenger front airbag switched on (PASSENGER AIR BAG
yf ⇒ Airbag system.
The tank cap is not closed properly.
Lane keeping system (Lane AssistyfVZLWFKHGRQEXWQRWDFWLYH ⇒ Lane 
keeping system (Lane Assistyf.
ACC currently not available ⇒ Adaptive Cruise Control (ACCyf.
Fault in DSG dual clutch gearbox: gearbox fault ⇒ DSG dual clutch 
gearbox.
Manual gearbox: high clutch temperature or clutch fault ⇒ Manual 
gearbox: selecting a gear.
m/k/n998MK
Area monitoring system (Front AssistyfLVGHDFWLYDWHG ⇒ Area 
monitoring system (Front Assistyf.
OR: Pedestrian Monitoring deactivated ⇒ Pedestrian Monitoring.
Fault in the adaptive chassis control (DCCyf ⇒ Driving profile selection 
and 4MOTION Active Control.
Turn signal, left or right ⇒ Lights.
Hazard warning lights switched on ⇒ In an emergency.
Depress the brake pedal. ⇒ Starting and stopping the engine,
⇒ DSG dual clutch gearbox, ⇒ Electronic parking brake.
The vehicle is being held by the Auto Hold function ⇒ Electronic 
parking brake.
Cruise control system (CCSyf ⇒ Cruise control system (CCSyfOR
Adaptive Cruise Control (ACCyf ⇒ Adaptive Cruise Control (ACCyf.
Lane keeping system (Lane AssistyfLVVZLWFKHGRQDQGDFWLYH ⇒ Lane 
keeping system (Lane Assistyf.
The main beam is switched on or the headlight flasher is being
operated ⇒ Lights.
Manual gearbox: clutch is not transmitting the full engine torque
⇒ Manual gearbox: selecting a gear.
ACC is active. No vehicle has been detected ahead ⇒ Adaptive 
Cruise Control (ACCyf.
When displayed in white: ACC is active. Vehicle detected ahead
⇒ Adaptive Cruise Control (ACCyf.
When displayed in grey: ACC not active. System is switched on, but
not regulating ⇒ Adaptive Cruise Control (ACCyf.
Main beam control (Light AssistyfRUG\QDPLFPDLQEHDPFRQWURO
(Dynamic Light AssistyfLVDFWLYH ⇒ Lights.
Service alert / service due ⇒ Service interval display.
Mobile telephone battery charge level. Activated only with factory-
fitted mobile phone interface ⇒BookletInfotainment system,.
The outside temperature is below +4°C (+39°Fyf ⇒ Instrument cluster.
The start/stop system is available, automatic engine stop is active
⇒ Start/stop system .
The start/stop system is not available.
OR: the start/stop system has switched on the engine automatically
⇒ Start/stop system .
Economical mode ⇒ Displays.
Note about information in the vehicle wallet.
Additional displays: trailer towing
SymbolMeaning
The ball head on the towing bracket is not locked ⇒ Trailer towing.
Trailer turn signal ⇒ Lights.
Additional displays: off-road mode
SymbolMeaning
When displayed in white: Hill Descent Control is active ⇒ Hill Descent 
Control.
When displayed in grey: Hill Descent Control not active. System
switched on, but not regulating ⇒ Hill Descent Control.
m/k/s562MKWhen displayed in white: Off-Road driving profile active ⇒ Driving 
profile selection and 4MOTION Active Control.
®®
®

•Time ⇒ Time.
•Radio and navigation information ⇒BookletInfotainment system,.
•Telephone information ⇒BookletInfotainment system,.
•Outside temperature
•Compass display
•Selector lever positions
•Gear-change indicator ⇒ Gear-change indicator.
•Driving data display (multifunction displayyfDQGPHQXVIRUYDULRXVVHWWLQJV ⇒ Instrument cluster 
menus.
•Service interval display ⇒ Service interval display.
•Speed warning function ⇒ Instrument cluster menus.
•Speed warning for winter tyres.
•Start/stop system status display ⇒ Start/stop system .
•Status display for Active Cylinder Management (ACTyf ⇒ Driving economically.
•Economical mode .
•Engine code (ECyf
•Personalisation: welcome and user selection.
•Road signs detected by the Dynamic Road Sign Display system ⇒ Dynamic Road Sign Display 
(Sign Assistyf.
Open doors, bonnet and boot lid
The instrument cluster display indicates if any doors, the bonnet or boot lid are open once the
vehicle has been unlocked, and while the vehicle is in motion. In some cases, a signal tone is also
given. Different instrument cluster designs will have different displays.
Selector lever positions (DSG dual clutch gearboxyf
The gear selected is displayed on the side of the selector lever and on the display in the instrument
cluster. The instrument cluster display may show which gear has been selected if the selector lever
is in D/S position or in Tiptronic mode ⇒ DSG dual clutch gearbox.
Outside temperature display
If the outside temperature falls below approximately +4°C (+39°FyfWKHWHPSHUDWXUHGLVSOD\DOVR
shows a snowflake symbol . This symbol remains lit up until the outside temperature rises
above +6°C (+43°Fyf ⇒.
Heat radiated from the engine may cause the temperature display to show a slightly higher value
than the actual outside temperature if the vehicle is stationary, the auxiliary heater ⇒ Auxiliary 
heater and ventilation is switched on or the vehicle is travelling at a very low vehicle speed.
The measuring range lies between -45°C (-49°FyfDQG

Economical mode
While driving, the instrument cluster will show whether the vehicle is in a fuel-efficient mode ,
e.g. due to active cylinder management (ACTyf ⇒ Driving economically or coasting of the
automatic gearbox ⇒ DSG dual clutch gearbox.
Engine code
Press and hold the button in the instrument cluster (for approximately 15 secondsyfWRVKRZ
the vehicle's engine code (ECyfLQWKHGLVSOD\7KHLJQLWLRQPXVWEHVZLWFKHGRQEXWWKHHQJLQHPXVW
not be running ⇒ Analogue instrument cluster or ⇒ Digital instrument cluster (Active Info Displayyf.
Trailer drawbar load display
If the vehicle drives with a trailer attached (depends on equipment and not available in all marketsyf
the drawbar load and the trailer weight can be shown in the instrument cluster display.
Different instrument clusters are available, which means that the versions and displays may
vary. In displays without warning or information texts, faults are indicated exclusively by indicator
lamps.
Some displays in the instrument cluster may be overridden by sudden alerts, e.g. incoming
telephone calls.
Depending on the vehicle equipment level, some settings and displays may also appear in
the Infotainment system.
If several warning reports are detected, the symbols will appear for several seconds, one
after another. The symbols will continue to appear until the faults are rectified.
If warning messages about malfunctions are displayed when the ignition is switched on, it
may not be possible to adjust some settings as described, or the information display may appear
differently. If this is the case, take the vehicle to a qualified workshop to have the malfunction
rectified.
Instrument cluster menus
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The range of content and layout of the menus and displays depend on the vehicle electronics and
the level of vehicle equipment.
Qualified workshops can programme and modify other functions depending on the vehicle
equipment level. Volkswagen recommends using a Volkswagen dealership for this purpose.
Some menu options can only be opened when the vehicle is stationary.
◾Driving data⇒ Driving data display (multifunction displayyf
◾Assist systems
◾Lane Assist on/off ⇒ Lane keeping system (Lane Assistyf
◾Front Assist on/off ⇒ Area monitoring system (Front Assistyf
◾Pedestrian Monitoring on/off ⇒ Pedestrian Monitoring
◾Lane change system on/off ⇒ Lane change system (Side AssistyfLQFO5HDU7UDIILF$OHUt
◾Rear Traffic Alert on/off ⇒ Lane change system (Side AssistyfLQFO5HDU7UDIILF$OHUt
◾ACC (display onlyyf ⇒ Adaptive Cruise Control (ACCyf
◾Views⇒ Instrument cluster
◾Navigation⇒BookletInfotainment system,
◾Audio⇒BookletInfotainment system,
◾Telephone⇒BookletInfotainment system,
◾Vehicle status⇒ Warning and information messages
◾Lap timer⇒ Lap timer
◾Personalisation (user selectionyf⇒ Personalisation
®
®
Streets and bridges can be iced over at outside temperatures above freezing point.
•The snowflake symbol indicates that there is a risk of black ice.
•There may be black ice on the roads even when outside temperatures are above +4 °C
(+39 °FyfHYHQZKHQQRVQRZIODNHV\PEROLVGLVSOD\HG.
•You should never rely solely on the outside temperature display!
WARNING
1yf

Check that all lights and turn signals are working properly.
Check the tyre pressure and fuel level Wheels and tyres, Fuel types and refuelling.
Ensure that you have a good, clear view through all of the windows.
Air intake to the engine must not be obstructed, and the engine must not be covered with
any kind of insulating materials In the engine compartment.
Secure any objects and luggage in the stowage compartments, the luggage compartment
or on the roof Transporting.
Ensure that you are able to operate the pedals freely at all times.
Secure any children travelling in the vehicle in a restraint system suitable for their weight
and size Safe transport of children.
Adjust the front seats, head restraints and mirrors properly in accordance with the size of
the occupants Sitting position, Mirrors.
Wear shoes that provide good grip for your feet when using the pedals.
The floor mat in the footwell on the driver side must leave the pedal area free and must be
securely fastened.
Assume a correct sitting position before setting off and maintain this position while driving.
This also applies to all passengers Sitting position.
Fasten your seat belt correctly before setting off and keep it properly fastened throughout
the journey. This also applies to all passengers Seat belts.
Each vehicle occupant must sit in a seat of their own and must have their own seat belt.
Never drive if your driving ability is impaired, e.g. by medication, alcohol or drugs.
Do not allow yourself to be distracted from the traffic, e.g. by passengers, telephone calls,
opening menus and making adjustments to settings.
Always adapt your speed and driving style to suit visibility, weather, road and traffic
conditions.
Observe traffic regulations and speed limits.
Take regular breaks when travelling long distances – at least every two hours.
Secure animals in the vehicle using a system that is suitable for their weight and size.
Does the vehicle need any technical modifications for driving abroad, e.g. masking or
switching the headlights over?
Are the necessary tools, diagnostic equipment and spare parts available for service and
repair work?
Are there any Volkswagen dealerships in the destination country?
•Vehicles without Keyless Access: vehicle key used to unlock the vehicle.
•Vehicles with Keyless Access: vehicle key that is identified first by the personalisation function
upon opening the driver door.
Personalised vehicle setup
The vehicle equipment and functions that can be personalised include the following:
•Open and close (single door unlocking, window convenience opening etc.yf
•Light and vision (daytime running lights, cornering light, convenience turn signal etc.yf
•Air conditioning system (temperature settings, ventilation etc.yf
•Assistance systems (Park Distance Control, ACC, Dynamic Road Sign Display etc.yf
•Driver profile selection (driver profiles etc.yf
•Multifunction display and instrument cluster (selection of displaysyf
•Infotainment system (brightness and saved stationsyf
•Seat setup (seat positionyf
A new vehicle key will be assigned to the current user account. To assign the vehicle key to
a different user account, select the user account you want and manually assign it to the vehicle key.
Safety
General notes
Checklist
Observe the following information both before and during every journey to ensure your own
safety, and the safety of all passengers and other road users ⇒:
Checklist
In some countries, special safety standards and emissions-related regulations apply that the
vehicle may not comply with. Volkswagen recommends that you visit your Volkswagen
dealership before travelling abroad to find out about any legal requirements and the
following issues at your destination:

•If the vehicle rolls over.
•If the speed in a collision is lower than the reference value specified in the control unit.
Front airbags
Fig. 44 Location and deployment zone of the driver front airbag.
Fig. 45 Location and deployment zone of the front passenger front airbag.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
In conjunction with the seat belts, the front airbag system gives the front occupants additional
protection for the head and chest in the event of a severe frontal collision. Always keep as far away
from the front airbag as possible ⇒ Sitting position. This allows the front airbags to inflate fully
when triggered, thus providing maximum protection.
The front airbag for the driver is located in the steering wheel ⇒ Fig. 44 and the front airbag for the
front passenger is located in the dash panel ⇒ Fig. 45. The airbag locations are identified by the
text AIRBAG.
The areas inside the red lines are covered by the front airbags when deployed (deployment zoneyf
You must never leave or attach any objects in these areas ⇒. Any factory-fitted accessories will
not be struck if the driver and front passenger front airbags are deployed.
Once triggered, the airbag inflates at high speed.
•Always leave the deployment zones of the front airbags clear.
•Never attach any objects, such as drink or telephone holders, to the covers of the
airbag modules or anywhere in the airbag module deployment zone.
•No other people, animals or objects may be carried between the occupants of the front
seats and the airbag deployment zone. Ensure that children and passengers keep to
this rule.
•Do not attach any objects, e.g. mobile navigation devices, to the windscreen above the
front airbag on the front passenger side.
•Do not cover or stick anything on the steering wheel hub or the soft plastic surface of
the airbag unit in the dash panel on the front passenger side, and do not modify them
in any way.
DANGER
The front airbags are deployed in front of the steering wheel ⇒ Fig. 44 and dash panel
⇒ Fig. 45.
•When driving, always hold the steering wheel with both hands on the outside of the
ring at the 9 o'clock and 3 o'clock positions.
•Adjust the driver seat so that there is at least 25 cm between your breastbone and the
hub of the steering wheel. Contact a qualified workshop if your physical build makes
this impracticable.
•Adjust the front passenger seat so that the distance between the passenger and the
dash panel is as large as possible.
WARNING

The symbol can differ depending on the version of the instrument cluster.
Information call, breakdown call and Emergency Call Service
Fig. 60 In the roof console: control for voice services.
Depending on the equipment in the vehicle, a control may be installed in the roof console. Pressing
the buttons , and ⇒ Fig. 60 enables you to access the following voice services:
information call, breakdown call and Emergency Call Service.
The required connection is established by a factory-fitted control unit. A connection to a telephone
call centre will be established when you trigger one of the voice services.
Indicator lamp
The control is equipped with an indicator lamp ⇒ Fig. 60 (arrowyf7KLVGLVSOD\VWKHIROORZLQJ
statuses:
•Off: all voice services are disabled.
•Flashing red for around 20 seconds after the ignition is switched on: at least one voice service
is disabled.
•Lit up red: system error. Voice service availability is restricted. Volkswagen recommends
consulting a specialist workshop.
The intelligent technology used in the active bonnet pedestrian protection system cannot
overcome the laws of physics, and functions only within the limits of the system. Never let
the extra convenience afforded by the active bonnet pedestrian protection system tempt
you into taking any safety risks.
•Always adapt your speed and driving style to suit visibility, weather, road and traffic
conditions.
•Do not drive faster than up to 80 km/h (50 mphyfZKHQWKHDFWLYHERQQHWKDVEHHQ
triggered.
WARNING
Failure to observe illuminated warning lamps and text messages can lead to your vehicle
breaking down in traffic, and can cause accident and serious injury.
•Never ignore any illuminated warning lamps or text messages.
•Stop the vehicle as soon as it is possible and safe to do so.
WARNING
Incorrect repairs and modifications can cause malfunctions and damage to the vehicle
and impair the effectiveness of the driver assist systems. This can result in accidents and
severe injuries.
•Repairs and modifications to your vehicle should only be carried out by a qualified
workshop.
WARNING
Incorrect closing of the triggered active bonnet can cause accidents and serious injuries,
particularly to the hands.
•A triggered active bonnet must be repaired only by a qualified workshop. Never
attempt to close the bonnet yourself.
WARNING
Incorrect closing of the triggered active bonnet can damage the vehicle.
•Do not press the active bonnet closed under any circumstances, e.g. by pressing down
on the bonnet with your hand. The bonnet and its hinges could be damaged as a result.
NOTICE

•Lit up green: voice services are available. System is OK.
•Flashing green: active connection to a voice service.
Information call
•The information call enables you to call the Volkswagen AG hotline.
•The information call function is available only in some sales regions.
•The telephone call centre communicates in the language registered for the vehicle in Car-Net.
Breakdown call
•The breakdown call allows you to seek professional assistance should your vehicle break down.
•Some vehicle data, e.g. the current location, is transmitted parallel to the voice call.
•The telephone call centre communicates in the language registered for the vehicle in Car-Net.
Emergency Call Service
•If an emergency call is placed manually or automatically after an accident where an airbag was
triggered, data relevant for the emergency call, e.g. the current vehicle location, will be
transmitted automatically ⇒ Customer information.
•The telephone call centre communicates in the language set up in the vehicle's Infotainment
system. English is used if this language is not available at the location of the emergency.
Back-up 112 emergency call service
In some cases, the Emergency call service may be restricted or unavailable so the general
emergency call number 112 is used to conduct an emergency call. In this case, only a voice-based
connection is established. No data will be transmitted, e.g. regarding the vehicle or its location.
The following circumstances may restrict access to the Emergency call service and lead to the call
being forwarded to the 112 emergency number:
•Your current emergency call location is in an area with no or insufficient mobile communications
and GPS reception. This can also include tunnels, streets with tall buildings, garages,
underpasses, mountains and valleys.
•You are in an area with sufficient mobile communications and GPS reception but the
telecommunications provider's mobile network is not available.
•The Emergency call service is prohibited by law in some countries.
•There is no valid licence for using the Emergency call service.
•The components in the vehicle required for the Emergency call service are damaged or do not
have a sufficient power supply.
Please also observe the other information on Volkswagen Car-Net ⇒ Mobile online services.
Opening and closing
Vehicle key set
Introduction
This chapter contains information on the followingsubjects:
⇒ Vehicle key
⇒ Changing the button cell
⇒ Troubleshooting

Fig. 62 Vehicle key: replacing the button cell.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Key to ⇒ Fig. 62:
Remove the cover.
Remove the button cell.
Volkswagen recommends having the button cell changed at a Volkswagen dealership or by a
qualified workshop ⇒.
•Fold out the key bit.
•Lever off the cover ⇒ Fig. 62①⇒.
•Lever the button cell out of the battery compartment ⇒ Fig. 62②.
•Press the new button cell into the battery compartment ⇒ Fig. 62②⇒.
•Press the cover onto the housing ⇒ Fig. 62①.
Dispose of discharged batteries in accordance with regulations governing the protection of
the environment.
Troubleshooting
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Synchronising the vehicle key
If the vehicle cannot be locked or unlocked with the vehicle key, synchronise the vehicle key or
replace the button cell (batteryyf ⇒ Changing the button cell.
•Fold out the key bit.
•Remove the cap on the driver door handle ⇒ Unlocking or locking the driver door manually.
•Stand next to the vehicle.
•Press the button on the vehicle key.
•Unlock the vehicle using the key bit.
•Fit the cap ⇒ Doors.
The synchronisation process is complete.
Indicator lamp does not flash
If the indicator lamp in the vehicle key does not flash, the button cell (batteryyfLQWKHYHKLFOHNH\
needs to be changed ⇒ Changing the button cell.
Replacement key
You will need to quote the vehicle identification number when ordering a vehicle key.
Several vehicle keys can be authorised for one vehicle.
You can obtain new vehicle keys at a Volkswagen dealership or qualified workshop.
The function of the vehicle key can be affected temporarily if there is more than one
transmitter in the direct vicinity working on the same frequency (e.g. a two-way radio or mobile
telephoneyf.
Obstacles between the vehicle key and the vehicle, bad weather conditions and a weak
button cell reduce the operating range.
If the buttons on the vehicle key ⇒ Fig. 61 or one of the central locking buttons ⇒ Central 
locking system are pressed repeatedly within a short period of time, the central locking system will
switch off briefly to prevent overloading. The vehicle will then be unlocked. Lock the vehicle if
necessary.
•The vehicle key can be damaged if the battery is not changed properly.
•Unsuitable batteries can damage the vehicle key. Replace discharged batteries only
with new batteries of the same voltage rating, size and specification.
•Ensure that the battery is fitted the right way round.
NOTICE

Depending on the mirror function set in the Infotainment system, the exterior mirrors fold out
when the vehicle is unlocked using the sensor on the door handle of the driver of passenger door
and surround lighting is switched on.
If there is no valid vehicle key in the vehicle or if it is not detected, a corresponding display
will be shown on the instrument cluster display. This may occur if the vehicle key is obstructed by
another radio signal or is covered by another item, e.g. a mobile telephone accessory or an
aluminium suitcase ⇒ Starting and stopping the engine.
The sensors may have limited functionality if they become very dirty.
If the vehicle has a DSG dual clutch gearbox, it can be locked only if the selector lever is in
position P.
The entire vehicle will be unlocked if the sensor is touched twice, even if a single door has
already been unlocked.
SAFELOCK
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Depending on the vehicle equipment, the vehicle may have an anti-theft alarm and SAFELOCK
⇒ Anti-theft alarm.
The SAFELOCK deactivates the door release levers if the vehicle has been locked. This makes it
more difficult to break into the vehicle. The doors can no longer be opened from the inside ⇒.
•Press the button on the vehicle key once⇒ Central locking system.
•Press the button on the vehicle key twice in quick succession ⇒ Central locking system.
•Vehicles with the keyless locking and starting system Keyless Access: touch the sensor on the
outside of the door handle twice⇒ Locking and unlocking the vehicle with keyless access.
•Press the central locking button in the driver door once ⇒ Central locking system.
Depending on the vehicle equipment level, there may be an indication of the activated SAFELOCK
in the display of the instrument cluster (Check SAFELOCK! or SAFELOCKyf.
Deactivating SAFELOCK
The SAFELOCK can be deactivated in one of the following ways:
•Switch on the ignition.
•OR: deactivate interior monitoring and the anti-tow alarm.
Depending on the vehicle equipment, temporarily deactivate interior monitoring and the anti-tow
alarm using the Infotainment system ⇒ Operation and display in the Infotainment system before
locking the vehicle.
The following applies when SAFELOCK is deactivated:
•The vehicle can be unlocked and opened from the inside using the door release lever.
•The anti-theft alarm ⇒ Anti-theft alarm is active.
Depending on the equipment, the interior monitoring and anti-tow alarm will be activated or
deactivated via the Infotainment system ⇒ Operation and display in the Infotainment system.
Anti-theft alarm
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Depending on the vehicle equipment level, the vehicle may have an anti-theft alarm and
SAFELOCK ⇒ SAFELOCK.
Always take care when using the SAFELOCK as you could cause serious injuries.
•Never leave anybody in the vehicle if the vehicle has been locked using the vehicle key.
The doors can no longer be opened from the inside once the SAFELOCK is activated.
•Locked doors make it more difficult for emergency service personnel to gain access to
the vehicle and provide assistance when needed. In an emergency, people locked
inside the vehicle would not be able to leave the vehicle by unlocking the doors.
WARNING