ECO mode VOLVO S60 2020 Warranty and Maintenance Records Information

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TABLE OF CONTENTSSERVICE AND MAINTENANCECustomer Support and Assistance 4
Mediation/Arbitration Program 5
(for Canada only)
2020 Service and Maintenance 5
Requirements
Fuel requirements 6
Engine oil 8
Turbocharger Operating Tips 9
Maintenance Service Operations 10
Maintenance/Service records 18
Brake Fluid Changes 24
Overseas Operations/Global Special 25
Sales WARRANTY
Volvo’s 2020 New Vehicle 28
Warranties
Things You Should Know About 31
Your Volvo Warranties
Volvo’s 2020 New Vehicle Limited 32
Warranty–U.S./New Vehicle
Warranty–Canada
Limitations and Disclaimers 35
Genuine Volvo Replacement Parts 36
and Accessories, Limited Warranty–
U.S./Warranty–Canada
Volvo’s Corrosion Protection, Limited 37
Warranty–U.S./Warranty–Canada
Seat belts and Supplemental 38
Restraint Systems, Limited
Warranty U.S./Warranty–Canada
Seat belts: “Something We Believe In” 39
Emissions Warranties – U.S. and Canada 39
2020 Emission Warranty Parts List – 43
Federal – U.S. and Canada
Retailer Certification (For ID Only) – U.S. 45
California Emission Warranties 45
Volvo’s Emission System Warranty 47
Inspection Program 49
Limitations and Disclaimers 512020 Model Year Emission Parts List 52
Transitional Zero Emissions (TZEV) Vehicles 53

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SERVICE AND MAINTENANCE
Mediation/Arbitration Program (for
Canada only)If you feel that the efforts by Volvo and the
retailer to resolve a factory-related vehicle
service concern have been unsatisfactory, Volvo
Car Canada Limited participates in an impartial
third party mediation/ arbitration program
administered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
The CAMVAP program is a straightforward
alternative to resolve a disagreement when all
other efforts to produce a settlement have failed.
This procedure is without cost to you and is
designed to eliminate the need for lengthy and
expensive legal proceedings.
In the CAMVAP program, impartial third-
party arbitrators conduct hearings at mutually
convenient times and places in an informal
environment. These impartial arbitrators review
the positions of the parties, make decisions and,
where appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair and
final as the arbitrator’s award is binding on both
you and Volvo Car Canada Limited. The CAMVAP
services are available in all Canadian territories
and provinces. For more information, without
charge or obligation, call your CAMVAP provincial
administrator directly at 1-800-207-0685, or visit
their website at
www.camvap.ca.
2020 Service and Maintenance
RequirementsCustomer Preparation ServiceYour Volvo has received a comprehensive
Customer Preparation Service. Your retail facility
has performed a Pre-Delivery which includes
a complete inspection and servicing of your
vehicle. The Pre-Delivery (PDS) is a key part of a
comprehensive maintenance schedule developed
by Volvo for your vehicle.Oil and Filter Change IntervalThe correct oil and filter interval is every 10,000
miles = 16,000 km or 12 months WHICHEVER
COMES FIRST. For service intervals beyond
150,000 miles/240,000 kilometers, please
consult your authorized Volvo retailer.Cabin Air Filter All Models•
Replacement every 20,000 miles (32,000 km)
•
Replace at least once a year or more often in
heavy traffic and dirty/dusty areas.
Maintenance SchedulingMaintenance intervals have usually been
determined by accumulated mileage. As
driving conditions and operational demands
differ, these factors have a major influence on
routine maintenance. For these reasons Volvo
recommends that your maintenance schedule
services and oil filter changes be based on a combination of time and
mileage.
The Text Window in the instrument panel will
display a message when vehicle maintenance is
required.
1st display when maintenance interval is near:
“Book time for maintenance”
2nd display when maintenance is required: “Time
for maintenance”
3rd display when maintenance is overdue:
“Maintenance overdue”
The MINIMUM SCHEDULED MAINTENANCE,
for which you are responsible, begins at 10,000
miles = 16,000 km or every 12 months whichever
comes first.
Volvo recommends that you bring your vehicle
in for service at least once a year regardless of
mileage. For service intervals beyond 150,000
miles/240,000 kilometers, consult your
authorized Volvo retailer.
A maintenance Service Operations Chart details
these service requirements. They are listed by
engine type with required emission related service
indicated. See the article “Maintenance Service
Operations” in this booklet.
Service SupportDiscuss your vehicle’s special servicing needs
with your Volvo Retail Facility’s Service Staff. They
can tailor a maintenance program based on your
requirements. Your Volvo Retailer has access to
the latest up-to-date technical information, special
tools, and advanced training for their technicians.


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SERVICE AND MAINTENANCE
Service operation Schedule of services
All Non-hybrid
Modelsmiles x 1000 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150
km x 1000 16 32 48 64 80 96 112 128 144 160 176 192 208 224 240
Spare tire check for damage, wear, and tire
pressure
I
XXXXXXXXXXXXXXX
Check and replace parts or software, as required by Volvo Car USA, LLC, that are covered under the terms of the Volvo New Car Warranty.
A In the event of a leak from the transmission, check the oil level.
B May be necessary to change more frequently when driving in dusty/dirty areas.
C Replace at 150,000 miles/240,000 kilometers or 10 years, whichever comes first.
D Check automatic transmission fluid level only if an external leak is identified. Volvo recommends changing transmission fluid every 50,000 miles/80,000 kilometers, only on vehicles used for towing,
or when a message appears in the instrument panel text window.
E Only check the level if there is leakage.
F Recommended to replace at least once a year or more often in heavy traffic or dirty/dusty areas.
G Recommended to replace every 3 years or 40,000 miles (if driven in mountainous areas or humid climates – every one year) at owner’s request.
H Check expiration date label every four years for replacement date on vehicles with this equipment.
I Check spare tire pressure (where applicable) every two years or every 40,000 miles/64,000 kilometers.


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SERVICE AND MAINTENANCE
Service operation Schedule of services
Hybrid Models miles x 1000 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150
km x 1000 16 32 48 64 80 96 112 128 144 160 176 192 208 224 240
Check and replace parts or software, as required by Volvo Car USA, LLC, that are covered under the terms of the Volvo New Car Warranty.A In the event of a leak from the transmission, check the oil level.
B May be necessary to change more frequently when driving in dusty/dirty areas.
C Replace at 150,000 miles/240,000 kilometers or 10 years, whichever comes first.
D Check automatic transmission fluid level only if an external leak is identified. Volvo recommends changing transmission fluid every 50,000 miles/80,000 kilometers, only on vehicles used for towing, or when
a message appears in the instrument panel text window.
E Only check the level if there is leakage.
F Recommended to replace at least once a year or more often in heavy traffic or dirty/dusty areas.
G Recommended to replace every 3 years or 40,000 miles (if driven in mountainous areas or humid climates – every one year) at owner’s request.
H Check expiration date label every four years for replacement date on vehicles with this equipment.

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Things You Should Know About Your
Volvo WarrantiesWhere Volvo Warranties ApplyThe Warranties described in this booklet apply to
new 2020 model year Volvo passenger vehicles.
The vehicle must have been originally sold by Volvo
Car USA, LLC,
1 or Volvo Car Canada Limited
1 and
registered and operated in any of the 50 states of
the U.S., the District of Columbia, any territories
or commonwealths of the United States, or any
territories or provinces of Canada. Any remaining
portion of the warranties is fully transferable to
subsequent owners free-of-charge.
Previously Owned VolvosIf you have purchased a previously owned Volvo
and the New Vehicle Warranty has not expired,
you are entitled to the remaining portion of that
warranty. Please refer to the sections “Volvo
Ownership Change Request (U.S. ONLY)” or
“Volvo Owner Information Update Request
(Canada only)” in this booklet for information
on how to provide the changed ownership
information.Warranty RepairsWarranty repairs which are required as a result
of defects in material or workmanship, and are
brought to the attention of an authorized Volvo
retailer by an owner, will be performed by an
authorized Volvo retailer only at no charge during
the warranty period.To obtain repairs under warranty, contact an
authorized Volvo retailer and explain the condition.
We recommend your selling retail facility as they are
most familiar with your car, its service history, and
your driving habits. Have the maintenance records
section of this booklet and service records available.
Diagnosis and evaluation of the symptoms and
conditions will be made by any authorized Volvo
retailer.
Only repairs/diagnosis deemed by the retailer to
be covered under warranty will be made within a
reasonable period of time during normal business
hours. Parts will be repaired or replaced by an
authorized Volvo retailer only, using genuine
Volvo new or remanufactured parts or software,
at Volvo’s discretion. These are the recommended
parts for your Volvo. They meet the same design
and quality standards as those components
originally installed in your vehicle. All parts replaced
will become the property of Volvo for technical
material analysis or other usage.
Repairs required because of damage, misuse,
abuse, collision, normal wear and tear, incomplete
or improper maintenance are not covered by
the warranties. Also, specific items noted within
each section of the warranties under “What Is
Not Warranted” are excluded and will not be
considered.
Owner’s Responsibilities:Maintenance/Servicing
You are responsible for the following maintenance
requirements:•
The operation, maintenance, and care of
your Volvo according to the instructions and
requirements listed in your Owner’s Manual
and Warranty and Maintenance Records
Information booklet.
•
The parts/systems which require seasonal
servicing or replacement at recommended
maintenance intervals, such as (but not
limited to) tune-ups, air conditioning
recharge, cleaning, polishing, lubricants, and
replacement of consumable and wear items.
•
The cost of parts and/or labor for required
maintenance services including (without
limitation), items listed for your model’s initial
service and subsequent maintenance service
intervals.
•
Keeping a copy of all repair orders and
receipts as well as a record of all maintenance
services performed. Records of these services
will be required for substantiation of proper
maintenance.
WARRANTY
1 Volvo Car USA, LLC, Volvo Car Canada Limited are sometimes referred to in this booklet as “Volvo.” All such references to “Volvo” are intended to refer to Volvo Car Corporation, Volvo Car USA, LLC, and/or Volvo
Car Canada Limited.


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WARRANTY

the date the part was originally purchased. Some
genuine Volvo parts/accessories are covered by
their own specific limited warranty for a different
period. For those parts/accessories, the applicable
warranty is supplied at the time of purchase,
including a list of conditions and limitations.Customer AssistanceShould you have questions regarding the
warranties or repairs, please review the article
“Customer Support and Assistance” in this
booklet for owner information and instructions.
Non-commercial vehicles are covered by On Call
®,
a roadside assistance program which provides
coverage for some specific items not covered by
the warranties (e.g., towing). A separate booklet
describing this program is supplied in your
Owner’s Wallet.
Wear and Tear ItemsAs part of your vehicle’s normal service and
maintenance requirements, certain parts may
need to be replaced due to wear and tear. Since
these parts are consumed at varying rates,
replacement is based on the operation and
condition of your vehicle and on fixed schedules
under normal operation and use of your vehicle.
These items include, but may not be limited to,
the following list: filters, fuses, belts, brake pads,
brake rotors, wiper blades, shock absorbers, floor
mats, upholstery/rugs, etc.
Replacement of these items are the owner’s
responsibility, with the exception of those items
covered during the Adjustments Coverage Period
(see the following section) or where specific
manufacturing defects may be demonstrated.
Adjustments CoverageAdjustments which are refinements to the original
factory fittings and alignments, and which are
required as part of the break-in period, will be
made during the Adjustments Coverage Period.
Exceptions are items covered under normal
maintenance services, including Pre-Delivery or
items excluded in the New Vehicle section. The
duration of the adjustment coverage is twelve
(12) months or 12,000 miles/20,000 kilometers,
whichever occurs first.
The term “Adjustments” as used in this warranty
refers to minor repairs not usually associated with
the replacement of parts or normal maintenance
service items. Parts which are covered for
replacement because of wear during the
Adjustments Period only are: brake pads, brake
rotors and shock absorbers. These items may also
be covered under the Basic Warranty Period if
manufacturing defects cause the failure. Examples
of labor only repairs which are covered during the
Adjustments Period are wheel balancing, window
regulator adjustment and hood adjustment.Battery (non-hybrid models only)Under the New Vehicle Limited Warranty, the
original equipment battery installed in your 2020
Volvo is covered against defects in parts and
labor for four (4) years or 50,000 miles/80,000
kilometers, whichever occurs first.
What Is Not Warranted Tires•
Tires fitted to the vehicle as original
equipment are warranted separately by the
tire manufacturer. Therefore, any adjustments
must be handled through their authorized
service outlet.
•
The applicable tire warranty booklet is in the
Owner’s Wallet.
Routine Maintenance and Services
•
Repairs which are required because of a lack
of maintenance, or improper maintenance.
Correct maintenance procedures are
referenced in your Owner’s Manual or
the Warranty and Maintenance Records
Information booklet.
•
Scheduled or unscheduled maintenance
services.

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WARRANTY

Volvo’s Corrosion Protection, Limited
Warranty–U.S./Warranty–CanadaWhat Is WarrantedVolvo warrants that your 2020 model year
Volvo’s original painted body sheet metal panels
will remain free from the following conditions
which result from defects in design, material or
workmanship under normal use and operating
conditions (except for those items listed under
“What Is Not Warranted”):
1. Defects to the exterior painted sheet metal
surfaces for a period of one (1) year.
4
2. Perforation of the body sheet metal panels for
a period of twelve (12) years.LimitationsNo implied warranty of merchantability or
fitness for a particular purpose shall apply
except during the applicable periods of this
warranty.
This warranty gives you specific legal rights, and
you may also have other rights which vary from
state to state or province to province. Some
states/provinces do not allow limitations on
how long an implied warranty lasts, so the
above limitations may not apply to you.For a complete description, refer to the article
“Limitations and Disclaimers” in this booklet.
Warranty PeriodThe warranty period is for a total of twelve (12)
years. There is no mileage/kilometer limitation.
The warranty begins with the date the vehicle is
sold/delivered to the first retail purchaser or put
into service, whichever occurs first.Warranty RepairsUnder the terms of this warranty, only an
authorized Volvo retail facility will repair or replace,
at Volvo’s discretion, the affected body sheet
metal panels free of charge. Repairs will be made
within a reasonable period of time, during normal
business hours.Corrosion Protection WarrantyShould any part of the bodywork of the vehicle
be perforated by rust corrosion, the panel(s)
affectedly the perforation will be repaired or
replaced by any Volvo dealer or workshop
authorized by Volvo, completely free of charge,
regardless of any change in vehicle ownership.
The term “perforation” means hole that penetrates
the bodywork caused by corrosion from the inside
or underside as a result of faulty manufacture or
materials.
What Is Not Warranted•
Exhaust system, driveline, steering, braking or
suspension components, bumpers, wheels,
wheel covers, and mirrors.
•
Damage to the body caused by accident,
misuse, abuse, negligence, alteration, fire or
battery acid.
•
Damage resulting from stone-chipping,
mechanical damage, scratches, dents,
industrial fall-out, environmental damage
(including, but not limited to, chemicals,
tree sap, other atmospheric conditions, etc.)
hailstones, road hazards, or other acts of
nature, and unrepaired accident damage.
•
Improper or substandard repair work.
•
Defects or failures resulting from the use of
new parts not sold or approved by Volvo,
or used parts, or the resultant damage to
associated parts or systems.
•
Normal aging of paint because of use,
exposure and climate, including oxidation,
fading, etc.
•
Damage caused by the application of
aftermarket paint protection coatings.
•
Damage created as a result of improper
retreatment of components following repair.
4 Volvo does not recommend the use of aftermarket long-life or durable paint protection coatings, some of which may claim to prevent pitting, fading, oxidation, etc. These coatings have not been tested by Volvo for
compatibility with your vehicle’s clear coat. Some of them may cause the clear coat to soften, crack, or cloud. Damage caused by application of aftermarket paint protection coatings will not be covered under your
vehicle’s paint warranty. Use only paint protection products approved by Volvo. Consult your Volvo retailer for additional information.

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WARRANTY

Owner’s ObligationsFailure to make corrections of accident damage,
acts of nature, or to maintain the vehicle
properly, including washing and polishing as
described in the Owner’s Manual, voids this
warranty.
It is your responsibility to retain all maintenance
and repair documentation. To avoid potential
deterioration, your retailer must be notified as
soon as possible of any problems with the painted
surfaces.
NOTE
This warranty can be provided because
in manufacturing the vehicle, Volvo used
processes and materials which are designed to
help resist corrosion.
The application of additional rust proofing
products at the time of new car purchase, is not
recommended by Volvo. If non-Volvo products
were chemically incompatible with the Volvo
factory applied protection, they could cause
problems which would result in voiding this
warranty.
If an accident should occur, you must ensure
that the following conditions are met in order to
maintain coverage under the Corrosion Protection
Warranty:
•
repairs are performed to Volvo standards,
•
your Volvo retailer will identify the location of a
Volvo Certified Body and Paint Service Center,
•
only genuine Volvo new replacement parts are
installed,
•
undercoating and/or rust proofing is reapplied
wherever necessary. (See your Volvo retailer
for details on Volvo-approved rust prevention
materials.)
Seat belts and Supplemental
Restraint Systems, Limited Warranty–
U.S./Warranty–CanadaWhat Is WarrantedVolvo warrants that repairs required due to defects
in the material or workmanship to the seat belt
system and Supplemental Restraint System (SRS)
installed in your 2020 model year vehicle will be
performed free-of-charge during the warranty
period (except for those items listed under “What
Is Not Warranted”).LimitationsNo implied warranty of merchantability or
fitness for a particular purpose shall apply
except during the applicable periods of this
warranty.
This warranty gives you specific legal rights, and
you may also have other rights which vary from
state to state, province to province. Some states/
provinces do not allow limitations on how
long an implied warranty lasts, so the above
limitations may not apply to you.
For a complete description, refer to the article
“Limitations and Disclaimers” in this booklet.

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WARRANTY
The Warranty PeriodThe warranty period is five (5) years and has no
mileage/kilometer limitation.
5 It begins with the
date the vehicle is sold/delivered to the first retail
purchaser or put into service, whichever occurs
first.
What Is Not Warranted•
Seat belt system and Supplemental
Restraint System components which show
evidence of damage because of abuse,
misuse, negligence, tampering, or improper
installation.
•
Replacement of seat belt system or
Supplemental Restraint System components
after a vehicle has been involved in a collision.
•
The loss of vehicle use, loss of time,
inconvenience or other incidental charges,
such as telephone calls, towing, lodging,
car rental, or food, or other consequential
damages except where required by law.
•
Repairs required as part of normal
maintenance.
•
Replacement of components in accordance
with the maintenance schedule.
Seat belts: “Something We Believe In”Seat belts are an integral part of the safety
system engineered into each Volvo.
Despite our strongest recommendations, and
your best intentions, not wearing a seat belt is
like believing “it’ll never happen to me!”
Volvo urges you and all adult occupants of your
car to properly wear seat belts in all seating
positions, and ensure that children are properly
restrained in the rear seats only, using an infant
car seat or booster seat determined by age,
weight and height.
Fact: In every state/province, some type of child
restraint legislation has been passed. Additionally,
most states/provinces have already made it
mandatory for occupants of a car to use seat
belts.
So, urging you to “buckle up” is not just our
recommendation – it’s becoming the law! The
few seconds it takes to buckle up may one day
allow you to say, “It’s a good thing I was wearing
my seat belt.”
Instructions for proper seat belt usage can be
found in your Owner’s Manual..
Emissions Warranties – U.S. and
CanadaDesign and Defect WarrantyWhat Is Warranted–U.S.
Volvo warrants that your 2020 model year Volvo
was designed, built, and equipped to conform
at the time of sale to U.S. emission standards, in
accordance with Section 207(A) of the Federal
Clean Air Act, which was applicable when the
vehicle was manufactured.
What Is Warranted–Canada
Volvo warrants that your 2020 model year Volvo
was designed, built, and equipped to conform at
the time of sale to Canadian emission standards,
in accordance with the Canadian Motor Vehicle
Safety Act, which was applicable when the
vehicle was manufactured.
5 In the U.S., some states have mandated alternate warranty coverage for seat belts only. Contact your Volvo retailer for details of local requirements.


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WARRANTYIn the U.S. and Canada
This warranty covers repairs resulting from any
defect in material or workmanship which would
cause the vehicle not to meet emission standards
during the applicable warranty period. Some
components considered part of the emission
system applicable to this warranty are listed in the
article “Emission Warranty Parts List – Federal –
U.S. and Canada” in this booklet.
This emission warranty is not conditionally based
on the use of genuine Volvo parts or service.
However, failures which occur as a result of
abuse or lack of maintenance are not eligible for
coverage.
Warranty Period
The federal emissions design and defect warranty
period is two (2) years or 24,000 miles/ 40,000
kilometers, whichever occurs first. Volvo continues
coverage under new car warranty to four (4) years
or 50,000 miles/80,000 kilometers, whichever
occurs first, except for certain specified major
emissions components for which the coverage
is eight (8) years or 80,000 miles/130,000
kilometers, whichever occurs first. These major
components include only the threeway catalytic
converter (TWC), engine control module and the
onboard diagnostic system (OBD). (Refer to the
2020 Emission Warranty Parts List for specific
components’ coverage.) The warranty begins on
the date the vehicle is sold/delivered to the first
retail purchaser or put into service, whichever
occurs first. Any remaining portion of the warranty
is fully transferable to subsequent owners free-of-
charge.Where the warranty applies
This warranty applies to 2020 model year vehicles
sold by Volvo Car USA, LLC, or Volvo Car Canada
Limited, certified for sale, registered and normally
operated in any 50 states of the U.S., the District
of Columbia, any territories or commonwealths of
the United States, or any territories or provinces
of Canada.
Repairs and Service
The emission control system of your new 2020
model year Volvo passenger vehicle was designed,
built, and tested using genuine Volvo parts.
The car is certified to be in conformity with the
appropriate U.S. Federal or Canadian emission
control regulations at the time of production.
Servicing
It is recommended that any replacement parts
used for maintenance, repair, or replacement of
emission control systems be genuine Volvo parts
or genuine Volvo remanufactured parts.
You may elect to have maintenance, repair, or
replacement of the emission control devices
and systems performed by any automotive
repair establishment or individual. You may
also elect to use parts other than genuine
Volvo parts or genuine Volvo remanufactured
parts which have been certified by the part
manufacturer for such maintenance, repair, or
replacement without invalidating this warranty.
The cost of such service or parts, however, will
not be covered under the warranty.Parts
Use of replacement parts which are not equivalent
to Volvo quality may impair the effectiveness of
emission control systems. If other than genuine
Volvo parts or genuine Volvo remanufactured parts
are used for maintenance, repair, or replacement
of components affecting emission control, the
owner must obtain assurances that such parts are
warranted by their manufacturer to be equivalent
to genuine Volvo parts in performance and
durability. Volvo assumes no liability under this
warranty for parts other than genuine Volvo parts
or genuine Volvo remanufactured parts. However,
the use of non-Volvo replacement parts does not
invalidate the warranty on other components
unless the non-Volvo parts cause damage to
warranted parts or systems.