phone VOLVO XC40 RECHARGE PURE ELECTRIC 2021 Warranty and Maintenance Records Information

4
Customer Support and Assistance
Your satisfaction with Volvo products and services is
of prime importance. Volvo takes pride in producing
a quality vehicle, and our efforts are supported by a
strong retailer network.
Should you have any questions concerning service
or your Volvo’s performance, your retailer will be
happy to answer them for you.
General InformationWe suggest you keep records of all your
interactions with the retailer referencing
maintenance and repair to your vehicle:
• Dates of conversations and with whom
• Invoices
• Maintenance Records
• Repair Orders
If, however, a situation arises that you believe has
not been addressed to your satisfaction, we ask
that you take the following steps:
1. Discuss the matter with the appropriate
department manager at the retail facility
(Service Manager, Parts Manager, etc.). Explain
exactly what caused the problem and ask what
action will be taken. If the matter remains
unresolved after a reasonable length of time,
then
2. Discuss the matter with the General Manager,
explaining what occurred in Step #1. 3.
If the concern has still not been addressed
to your satisfaction, please contact Volvo’s
Customer Care Center. You may contact us
via phone, mail or e-mail. The Customer Care
Center will need the following information from
you:
• Your name, address, and daytime telephone
number
• Vehicle Identification Number (found on your
Vehicle Registration Card, Vehicle Certificate
of Ownership, and located on the upper left
corner of the dashboard)
• Date of purchase and current mileage
• Retailer’s name (Selling and/or Servicing Retail
Facility)
• Description of the problem
NOTE
In the U.S. –
In certain states, the consumer may be
required to provide written notice of an alleged
nonconformity to Volvo. In certain states,
Volvo may be required to notify the consumer
if the consumer is required to first resort to an
informal dispute procedure.
In the U.S. and Canada contact:
Volvo Car USA, LLC
Customer Care Center
1800 Volvo Place
Mahwah, NJ 07430
1-(800) 458-1552
http://volvocars.us/support
SERVICE AND MAINTENANCE

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WARRANTY
Volvo’s 2021 New Vehicle
Warranties
BEV Models Only
New Vehicle Limited Warranty (U.S.)
New Vehicle Warranty (Canada) 4 years/50,000 miles/80,000 kilometers
Battery Warranty (12V)
A4 years/50,000 miles/80,000 kilometers, Full Coverage
High Voltage Battery & System 8 years 100,000 miles/160,000 kilometers
Adjustments 1 year/12,000 miles/20,000 kilometers
Seat Belts and S.R.S. 5 years/unlimited mileage/kilometers
Corrosion Protection 12 years/unlimited mileage/kilometers
Volvo On Call Warranty Coverage, Roadside Assistance, U.S./Canada 4 years unlimited mileage (refer to the separate booklet in the Owner’s Wallet)
Tow For Life (U.S. Only) Complimentary towing provided for all out-of-warranty vehicles to an
authorized Volvo retailer, within a 25-mile radius
A Remote Keyless Entry, Navigation, DVD and Headphone System batteries are covered for 4 years/50,000 miles/80,000 km.

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WARRANTY
Damage/Deterioration/Corrosion
• Vehicles severely damaged and/or declared to
be a total loss by an insurer.
• Vehicles substantially reassembled or repaired
from parts obtained from another vehicle
previously in operation.
• The use of fluids which do not meet the Volvo-
approved standards as set forth in the Owner’s
Manual or Volvo Service Literature.
• Failures resulting from misuse, abuse,
negligence, overloading, modifications
(including the electronic management
system(s), accidents or racing.
• Defects or failures resulting from the use of
new parts not sold or approved by Volvo,
or used parts, or the resultant damage to
associated parts or systems.
• Defects or failures resulting from incorrect
diagnosis by an independent repair shop.
• Failures resulting from continued operation
of the vehicle after a warning light, gauge
reading, or other indication advises of a
mechanical or operational problem (e.g., dash
instrumentation indicates a system fault.
• Environmental damage to the vehicle’s surface
which is beyond Volvo’s control, such as
airborne fall-out (including chemicals, tree
sap, etc.) or other atmospheric conditions,
hailstones, road hazards, stone chips or other
acts of nature. Exterior painted surfaces are
covered by the Corrosion Protection Limited
Warranty, see the article “Volvo’s Corrosion
Protection, Limited Warranty–U.S./Warranty–
Canada” in this booklet.
• Damage to the interior (soft trim, upholstery,
and seating areas) resulting from normal wear
and tear, misuse, abuse, or negligence.
Glass
Glass breakage, unless it occurs because of
defects in material or workmanship.
Odometer Tampering
Repairs on vehicles for which the true odometer
mileage cannot be readily determined.
Inconvenience/Incidental Charges
The loss of vehicle use, loss of time, telephone
calls, towing, lodging, car rental, food, and other
incidental and consequential damages.
NOTE
Parts replaced free of charge under the terms
of the New Vehicle Limited Warranty (U.S.),
New Vehicle Warranty (Canada) are not subject
to the warranty coverage of the Genuine Volvo
Replacement Parts and Accessories Limited
Warranty. Those parts will be warranted for
90 days or the remainder of the New Vehicle
Limited Warranty (U.S.), New Vehicle Warranty
(Canada), whichever is greater.
Batteries
12 Volt
Under the New Vehicle Limited Warranty, the
original equipment 12 volt batteries installed in
your 2021 Volvo are covered against defects
in parts and labor for four (4) years or 50,000
miles/80,000 kilometers, whichever occurs first.
High Voltage Battery
Under the New Vehicle Limited Warranty, the
original equipment high voltage battery installed in
your 2021 Volvo is covered against defects in parts
and labor for eight (8) years or 100,000 miles/
160,000 kilometers, whichever occurs first.

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WARRANTY
What Is Not Warranted• Labor for removal and replacement of a
defective part or accessory sold, BUT NOT INSTALLED, by an authorized Volvo retailer.
In such cases, the defective part/ component
or accessory will be exchanged, repaired, or
replaced at the discretion of Volvo.
• Parts or accessories not sold, supplied, or
approved by Volvo.
• Failures resulting from improper installation of
parts or accessories, a lack of maintenance or
improper maintenance.
• Damage because of normal wear and tear.
• The loss of vehicle use, loss of time,
inconvenience, or other incidental charges
such as telephone calls, towing, lodging, car
rental, or food, and/or other consequential
damages, except where required by law.
• Failure resulting from misuse, abuse,
negligence, overloading, modifications,
accidents or racing.
Purchaser’s ObligationsWhen requesting warranty repairs on replacement
parts or accessories, the purchaser must present
evidence of purchase (sales ticket or repair order
showing payment to any authorized Volvo retailer
in the United States or Canada), during normal
business hours.
Volvo’s Corrosion Protection, Limited
Warranty–U.S./Warranty–Canada
What Is WarrantedVolvo warrants that your 2021 model year
Volvo’s original painted body sheet metal panels
will remain free from the following conditions
which result from defects in design, material or
workmanship under normal use and operating
conditions (except for those items listed under
“What Is Not Warranted”):
1. Defects to the exterior painted sheet metal
surfaces for a period of one (1) year.
2
2. Perforation of the body sheet metal panels for
a period of twelve (12) years.
LimitationsNo implied warranty of merchantability or
fitness for a particular purpose shall apply
except during the applicable periods of this
warranty.
This warranty gives you specific legal rights, and
you may also have other rights which vary from
state to state or province to province. Some
states/provinces do not allow limitations on
how long an implied warranty lasts, so the
above limitations may not apply to you. For a complete description, refer to the article
“Limitations and Disclaimers” in this booklet.
Warranty PeriodThe warranty period is for a total of twelve (12)
years. There is no mileage/kilometer limitation.
The warranty begins with the date the vehicle is
sold/delivered to the first retail purchaser or put
into service, whichever occurs first.
Warranty RepairsUnder the terms of this warranty, only an
authorized Volvo retail facility will repair or replace,
at Volvo’s discretion, the affected body sheet
metal panels free of charge. Repairs will be made
within a reasonable period of time, during normal
business hours.
Corrosion Protection WarrantyShould any part of the bodywork of the vehicle
be perforated by rust corrosion, the panel(s)
affectedly the perforation will be repaired or
replaced by any Volvo dealer or workshop
authorized by Volvo, completely free of charge,
regardless of any change in vehicle ownership.
The term “perforation” means hole that penetrates
the bodywork caused by corrosion from the inside
or underside as a result of faulty manufacture or
materials.
2 Volvo does not recommend the use of aftermarket long-life or durable paint protection coatings, some of which may claim to prevent pitting, fading, oxidation, etc. These coatings have not been tested by Volvo for
compatibility with your vehicle’s clear coat. Some of them may cause the clear coat to soften, crack, or cloud. Damage caused by application of aftermarket paint protection coatings will not be covered under your
vehicle’s paint warranty. Use only paint protection products approved by Volvo. Consult your Volvo retailer for additional information.

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WARRANTY

Seat Belts and Supplemental
Restraint Systems, Limited Warranty–
U.S./Warranty–Canada
What Is Warranted
Volvo warrants that repairs required due to
defects in the material or workmanship to the
seat belt system and Supplemental Restraint
System (SRS) installed in your 2021 model year
vehicle will be performed free-of-charge during
the warranty period (except for those items listed
under “What Is Not Warranted”).
LimitationsNo implied warranty of merchantability or
fitness for a particular purpose shall apply
except during the applicable periods of this
warranty.
This warranty gives you specific legal rights, and
you may also have other rights which vary from
state to state, province to province. Some states/
provinces do not allow limitations on how
long an implied warranty lasts, so the above
limitations may not apply to you.
For a complete description, refer to the article
“Limitations and Disclaimers” in this booklet.
The Warranty PeriodThe warranty period is five (5) years and has no
mileage/kilometer limitation.3 It begins with the
date the vehicle is sold/delivered to the first retail
purchaser or put into service, whichever occurs
first.
What Is Not Warranted• Seat belt system and Supplemental
Restraint System components which show
evidence of damage because of abuse,
misuse, negligence, tampering, or improper
installation.
• Replacement of seat belt system or
Supplemental Restraint System components
after a vehicle has been involved in a collision.
• The loss of vehicle use, loss of time,
inconvenience or other incidental charges,
such as telephone calls, towing, lodging,
car rental, or food, or other consequential
damages except where required by law.
• Repairs required as part of normal
maintenance.
• Replacement of components in accordance
with the maintenance schedule.
Seat Belts: “Something We Believe In”
Seat belts are an integral part of the safety system
engineered into each Volvo.
Despite our strongest recommendations, and
your best intentions, not wearing a seat belt is like
believing “it’ll never happen to me!”
Volvo urges you and all adult occupants of your
car to properly wear seat belts in all seating
positions, and ensure that children are properly
restrained in the rear seats only, using an infant
car seat or booster seat determined by age,
weight and height.
Fact: In every state/province, some type of child
restraint legislation has been passed. Additionally,
most states/provinces have already made it
mandatory for occupants of a car to use seat belts.
So, urging you to “buckle up” is not just our
recommendation – it’s the law! The few seconds
it takes to buckle up may one day allow you to say,
“It’s a good thing I was wearing my seat belt.”
Instructions for proper seat belt usage can be
found in your Owner’s Manual.
3 In the U.S., some states have mandated alternate warranty coverage for seat belts only. Contact your Volvo retailer for details of local requirements.