air condition VOLVO XC90 2019 Warranty and Maintenance Records Information

5
SERVICE AND MAINTENANCE
Mediation/Arbitration Program (for
Canada only)If you feel that the efforts by Volvo and the
retailer to resolve a factory-related vehicle service
concern have been unsatisfactory, Volvo Car
Canada Limited participates in an impartial third
party mediation/ arbitration program administered
by the Canadian Motor Vehicle Arbitration Plan
(CAMVAP).
The CAMVAP program is a straightforward
alternative to resolve a disagreement when all
other efforts to produce a settlement have failed.
This procedure is without cost to you and is
designed to eliminate the need for lengthy and
expensive legal proceedings.
In the CAMVAP program, impartial third-
party arbitrators conduct hearings at mutually
convenient times and places in an informal
environment. These impartial arbitrators review
the positions of the parties, make decisions and,
where appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair and
final as the arbitrator’s award is binding on both
you and Volvo Car Canada Limited. The CAMVAP
services are available in all Canadian territories
and provinces. For more information, without
charge or obligation, call your CAMVAP provincial
administrator directly at 1-800-207-0685, or visit
their website at
www.camvap.ca.
2019 Service and Maintenance
RequirementsCustomer Preparation ServiceYour Volvo has received a comprehensive
Customer Preparation Service. Your retail
facility has performed a Customer Preparation
Service which includes a complete inspection
and servicing of your vehicle. The Customer
Preparation Service (CPS) is a key part of a
comprehensive maintenance schedule developed
by Volvo for your vehicle.Oil and Filter Change IntervalThe correct oil and filter interval is every 10,000
miles = 16,000 km or 12 months WHICHEVER
COMES FIRST. For service intervals beyond
150,000 miles/240,000 kilometers, please
consult your authorized Volvo retailer.Cabin Air Filter All Models• Replacement every 20,000 miles (32,000 km)
• Replace at least once a year or more often in
heavy traffic and dirty/dusty areas.Maintenance SchedulingMaintenance intervals have usually been
determined by accumulated mileage. As
driving conditions and operational demands
differ, these factors have a major influence on
routine maintenance. For these reasons Volvo
recommends that your maintenance schedule
services and oil filter changes be based on a combination of time and
mileage.
The Text Window in the instrument panel will
display a message when vehicle maintenance is
required.
1st display when maintenance interval is near:
“Book time for maintenance”
2nd display when maintenance is required: “Time
for regular maintenance”
3rd display when maintenance is overdue:
“Maintenance overdue”
The MINIMUM SCHEDULED MAINTENANCE,
for which you are responsible, begins at 10,000
miles = 16,000 km or every 12 months whichever
comes first.
Volvo recommends that you bring your vehicle
in for service at least once a year regardless of
mileage. For service intervals beyond 150,000
miles/240,000 kilometers, consult your authorized
Volvo retailer.
A maintenance Service Operations Chart details
these service requirements. They are listed by
engine type with required emission related service
indicated. See the article “Maintenance Service
Operations” in this booklet.
Service SupportDiscuss your vehicle’s special servicing needs
with your Volvo Retail Facility’s Service Staff. They
can tailor a maintenance program based on your
requirements. Your Volvo Retailer has access to


9
SERVICE AND MAINTENANCE
Oil viscosity
Incorrect viscosity oil can shorten engine life under
normal use. SAE 5W-30 will provide good fuel
economy and engine protection. See the viscosity
chart.Viscosity chartExtreme engine operation
Volvo oil VCC RBS0-2AE/SAE 0W20 is
recommended for extreme driving conditions.
Turbocharger Operating TipsIn order to maximize the efficiency and operation
of your vehicle, the following points should be
observed:
1. Oil change and filter replacement every
10,000 miles/16,000 km, or at a time interval
based on the type of driving and conditions as
detailed in your Owner’s Manual. You should
maintain a record of these services (repair
order receipts).
2. Do not use engine oil additives as they
may adversely affect the engine.
CAUTION
Never race the engine immediately after
starting. Oil flow may not reach some
lubricating points fast enough to prevent
turbocharger damage.
Before switching off the engine, let it operate
at idle for a short time to allow the spinning of
the turbocharger compressor’s turbine vanes to
slow. After hard driving, this idle time should last
a couple of minutes, during which the vanes will
slow and the compressor will cool down while
still receiving oil lubrication. If the turbine vanes
are spinning at high speeds when the engine is
switched off, there is a great risk of heat damage
and/or turbine seizure due to lack of lubrication.Do not race the engine just prior to switching
off!

12
SERVICE AND MAINTENANCEService operation Schedule of services
All Non-hybrid
Modelsmiles x 1000 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150
km x 1000 16 32 48 64 80 96 112 128 144 160 176 192 208 224 240
Horn, check functionXXXXXXXXXXXXXXX
Body
Cabin air filter, replace
F
XXXXXXX
Clean inside of windshield in front of camera
(vehicles with camera for collision warning)XXXXXXXXXXXXXXX
Seatbelts
Seatbelts, check functionXXXXXXXXXXXXXXX
Brake System
Brake fluid level, check & adjustXXXXXXXXXXXXXXX
Brake fluid, replace
G
XXX
Parking brake, check/adjustXXXXXXXXXXXXXXX
Brake pads/discs, checkXXXXXXXXXXXXXXX
Brake hoses and lines, check for damage/
leaksXXX
Wheels and Tires
Wheels and tires, check wear and conditionXXXXXXXXXXXXXXX
Wheels and tires check inflation pressureXXXXXXX
Tire inflator kit
H


16
SERVICE AND MAINTENANCEService operation Schedule of services
Hybrid Models miles x 1000 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150
km x 1000 16 32 48 64 80 96 112 128 144 160 176 192 208 224 240
Horn, check functionXXXXXXXXXXXXXXX
Body
Cabin air filter, replace
F
XXXXXXX
Clean inside of windshield in front of camera
(vehicles with camera for collision warning)XXXXXXXXXXXXXXX
Seatbelts
Seatbelts, check functionXXXXXXXXXXXXXXX
Brake System
Brake fluid level, check & adjustXXXXXXXXXXXXXXX
Brake fluid, replace
G
XXX
Parking brake, check/adjustXXXXXXXXXXXXXXX
Brake pads/discs, checkXXXXXXXXXXXXXXX
Brake hoses and lines, check for damage/
leaksXXX
Wheels and Tires
Wheels and tires, check wear and conditionXXXXXXXXXXXXXXX
Wheels and tires check inflation pressureXXXXXXX 

31
Things You Should Know About Your
Volvo WarrantiesWhere Volvo Warranties ApplyThe Warranties described in this booklet apply to
new 2019 model year Volvo passenger vehicles
used for non-commercial purposes (i.e., personal/
family use). The vehicle must have been originally
sold by Volvo Car USA, LLC,
1 or Volvo Car Canada
Limited
1 and registered and operated in any of
the 50 states of the U.S., the District of Columbia,
any territories or commonwealths of the United
States, or any territories or provinces of Canada.
Any remaining portion of the warranties is fully
transferable to subsequent owners free-of-charge.
Previously Owned VolvosIf you have purchased a previously owned Volvo
and the New Vehicle Warranty has not expired,
you are entitled to the remaining portion of that
warranty. Please refer to the sections “Volvo
Ownership Change Request (U.S. ONLY)” or “Volvo
Owner Information Update Request (Canada only)”
in this booklet for information on how to provide
the changed ownership information.Warranty RepairsWarranty repairs which are required as a result of
defects in material or workmanship, and are brought
to the attention of an authorized Volvo retailer by
an owner, will be performed by an authorized Volvo
retailer only at no charge during the warranty period.To obtain repairs under warranty, contact an
authorized Volvo retailer and explain the condition.
We recommend your selling retail facility as they are
most familiar with your car, its service history, and
your driving habits. Have the maintenance records
section of this booklet and service records available.
Diagnosis and evaluation of the symptoms and
conditions will be made by any authorized Volvo
retailer.
Only repairs/diagnosis deemed by the retailer to
be covered under warranty will be made within a
reasonable period of time during normal business
hours. Parts will be repaired or replaced by an
authorized Volvo retailer only, using genuine
Volvo new or remanufactured parts or software,
at Volvo’s discretion. These are the recommended
parts for your Volvo. They meet the same design
and quality standards as those components
originally installed in your vehicle. All parts replaced
will become the property of Volvo for technical
material analysis or other usage.
Repairs required because of damage, misuse,
abuse, collision, normal wear and tear, incomplete
or improper maintenance are not covered by the
warranties. Also, specific items noted within each
section of the warranties under “What Is Not
Warranted” are excluded and will not be considered.
Owner’s Responsibilities:Maintenance/Servicing
You are responsible for the following maintenance
requirements:
• The operation, maintenance, and care of
your Volvo according to the instructions and
requirements listed in your Owner’s Manual
and Warranty and Maintenance Records
Information booklet.
• The parts/systems which require seasonal
servicing or replacement at recommended
maintenance intervals, such as (but not
limited to) tune-ups, air conditioning
recharge, cleaning, polishing, lubricants, and
replacement of consumable and wear items.
• The cost of parts and/or labor for required
maintenance services including (without
limitation), items listed for your model’s initial
service and subsequent maintenance service
intervals.
• Keeping a copy of all repair orders and
receipts as well as a record of all maintenance
services performed. Records of these services
will be required for substantiation of proper
maintenance.
WARRANTY
1 Volvo Car USA, LLC, Volvo Car Canada Limited are sometimes referred to in this booklet as “Volvo.” All such references to “Volvo” are intended to refer to Volvo Car Corporation, Volvo Car USA, LLC, and/or
Volvo Car Canada Limited.


33
WARRANTY
 the date the part was originally purchased. Some
genuine Volvo parts/accessories are covered
by their own specific limited warranty for a
different period. For those parts/accessories,
the applicable warranty is supplied at the time
of purchase, including a list of conditions and
limitations.
Customer AssistanceShould you have questions regarding the
warranties or repairs, please review the article
“Customer Support and Assistance” in this
booklet for owner information and instructions.
Non-commercial vehicles are covered by On Call
®,
a roadside assistance program which provides
coverage for some specific items not covered by
the warranties (e.g., towing). A separate booklet
describing this program is supplied in your
Owner’s Wallet.
Wear and Tear ItemsAs part of your vehicle’s normal service and
maintenance requirements, certain parts may
need to be replaced due to wear and tear. Since
these parts are consumed at varying rates,
replacement is based on the operation and
condition of your vehicle and on fixed schedules
under normal operation and use of your vehicle.
These items include, but may not be limited to, the
following list: filters, fuses, belts, brake pads, brake
rotors, wiper blades, shock absorbers, floor mats,
upholstery/rugs, etc.
Replacement of these items are the owner’s
responsibility, with the exception of those items covered during the Adjustments Coverage Period
(see the following section) or where specific
manufacturing defects may be demonstrated.
Adjustments CoverageAdjustments which are refinements to the original
factory fittings and alignments, and which are
required as part of the break-in period, will be
made during the Adjustments Coverage Period.
Exceptions are items covered under normal
maintenance services, including Pre-Delivery or
items excluded in the New Vehicle section. The
duration of the adjustment coverage is twelve
(12) months or 12,000 miles/20,000 kilometers,
whichever occurs first.
The term “Adjustments” as used in this warranty
refers to minor repairs not usually associated with
the replacement of parts or normal maintenance
service items. Parts which are covered for
replacement because of wear during the
Adjustments Period only are: brake pads, brake
rotors and shock absorbers. These items may also
be covered under the Basic Warranty Period if
manufacturing defects cause the failure. Examples
of labor only repairs which are covered during the
Adjustments Period are wheel balancing, window
regulator adjustment and hood adjustment.Battery (non-hybrid models only)Under the New Vehicle Limited Warranty, the
original equipment battery installed in your 2019
Volvo is covered against defects in parts and
labor for four (4) years or 50,000 miles/80,000
kilometers, whichever occurs first.
What Is Not Warranted Tires
• Tires fitted to the vehicle as original
equipment are warranted separately by the
tire manufacturer. Therefore, any adjustments
must be handled through their authorized
service outlet.
• The applicable tire warranty booklet is in the
Owner’s Wallet.
Routine Maintenance and Services
• Repairs which are required because of a lack
of maintenance, or improper maintenance.
Correct maintenance procedures are
referenced in your Owner’s Manual or
the Warranty and Maintenance Records
Information booklet.
• Scheduled or unscheduled maintenance
services, excluding those services covered in
the U.S. only by Volvo’s Complimentary Factory
Schedule Maintenance (FSM) Program.

34
WARRANTY
Damage/Deterioration/Corrosion
• Vehicles severely damaged and/or declared to
be a total loss by an insurer.
• Vehicles substantially reassembled or repaired
from parts obtained from another vehicle
previously in operation.
• The use of fuel and/or oil, or other fluids
which do not meet the Volvo-approved
standards as set forth in the Owner’s Manual,
Volvo Service Literature or in the articles “Fuel
requirements” and “Engine oil” in this booklet.
• Failures resulting from misuse, abuse,
negligence, overloading, modifications
(including the electronic management
system(s), accidents or racing.
• Defects or failures resulting from the use
of new parts not sold or approved by Volvo,
or used parts, or the resultant damage to
associated parts or systems.
• Defects or failures resulting from incorrect
diagnosis by an independent repair shop.
• Failures resulting from continued operation
of the vehicle after a warning light, gauge
reading, or other indication advises of a
mechanical or operational problem (e.g., dash
instrumentation indicates overheat, loss of oil
pressure, etc.).• Environmental damage to the vehicle’s
surface which is beyond Volvo’s control, such
as airborne fall-out (including chemicals, tree
sap, etc.) or other atmospheric conditions,
hailstones, road hazards, stone chips or other
acts of nature. Exterior painted surfaces are
covered by the Corrosion Protection Limited
Warranty, see the article “Volvo’s Corrosion
Protection, Limited Warranty–U.S./Warranty–
Canada” in this booklet.
• Damage to the interior (soft trim, upholstery,
and seating areas) resulting from normal wear
and tear, misuse, abuse, or negligence..
Glass
Glass breakage, unless it occurs because of
defects in material or workmanship.
Odometer Tampering
Repairs on vehicles for which the true odometer
mileage cannot be readily determined.
Inconvenience/Incidental Charges
The loss of vehicle use, loss of time, telephone
calls, towing, lodging, car rental, food, and other
incidental and consequential damages.
NOTE
Parts replaced free of charge under the terms
of the New Vehicle Limited Warranty (U.S.),
New Vehicle Warranty (Canada) are not subject
to the warranty coverage of the Genuine Volvo
Replacement Parts and Accessories Limited
Warranty. Those parts will be warranted for
90 days or the remainder of the New Vehicle
Limited Warranty (U.S.), New Vehicle Warranty
(Canada), whichever is greater.Hybrid models onlyHybrid battery
Under the New Hybrid Vehicle Limited Warranty,
the original equipment battery installed in your
2019 Volvo is covered against defects in parts
and labor for eight (8) years or 100,000 miles/
160,000 kilometers, whichever occurs first.
2
NOTE
Batteries are subject to natural wear out due
to ageing and usage. If the battery capacity is
lower than 55% of original status (according
to specification) at 8 years or 100,000 miles/
160,000 kilometers, whichever occurs first
3,
the battery will be replaced free of charge.
2 California Hybrid Battery coverage is ten (10) years or 150,000 miles, whichever occurs first.3 Model year 2019 vehicles sold and registered in California, Connecticut, Maine, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island or Vermont if the battery capacity is lower than 50% of
original status at 10 years or 150,000 miles , whichever occurs first will have the battery replaced free of charge..

36
WARRANTYGenuine Volvo Replacement Parts
and Accessories, Limited Warranty–
U.S./Warranty–CanadaWhat Is WarrantedVolvo warrants to the retail purchaser of each new
genuine Volvo replacement part and accessory,
that such part or accessory will be free from
defects in material or workmanship.
During the warranty period, any such defective
part or accessory will be exchanged or repaired at
Volvo’s discretion without charge, but only by an
authorized Volvo retailer.
If, and only if, such part or accessory was originally
installed by an authorized Volvo retailer, the labor
for removal and replacement will also be covered
by this warranty.
NOTE
Parts replaced free of charge under the terms
of another Volvo warranty are not subject to
the warranty coverage of the Genuine Volvo
Replacement Parts and Accessories Limited
Warranty (U.S.), Genuine Volvo Replacement
Parts and Accessories Warranty (Canada).
Those parts will be warranted for 90 days
or the remainder of the original warranty,
whichever is greater.
LimitationsNo implied warranty of merchantability or
fitness for a particular purpose shall apply
except during the applicable periods of this
warranty.
This warranty gives you specific legal rights, and
you may also have other rights which vary from
state to state, province to province. Some states/
provinces do not allow limitations on how
long an implied warranty lasts, so the above
limitations may not apply to you.
For a complete description, refer to the article
“Limitations and Disclaimers” in this booklet.Warranty PeriodGenuine Volvo Accessories
If a Volvo-approved accessory is purchased and
installed by a Volvo retailer as part of your new
vehicle purchase, the warranty period is four
(4) years or 50,000 miles/80,000 kilometers,
whichever occurs first. The warranty period will
start and run concurrently with the New Vehicle
Limited Warranty. If a Volvo-approved accessory is
installed by a Volvo retailer after your new vehicle
purchase, it will be warranted for the balance
of your New Vehicle Limited Warranty period,
or for a period of two (2) years from the date of
installation, whichever is longer. Some genuine
Volvo parts/accessories are covered by their own
specific limited warranty for a different period. For
those parts/accessories, the applicable warranty
is supplied at the time of purchase, including a list
of conditions and limitations.
What Is Not Warranted• Labor for removal and replacement of a
defective part or accessory sold, BUT NOT
INSTALLED, by an authorized Volvo retailer.
In such cases, the defective part/ component
or accessory will be exchanged, repaired, or
replaced at the discretion of Volvo.
• Parts or accessories not sold, supplied, or
approved by Volvo.
• Failures resulting from improper installation of
parts or accessories, a lack of maintenance or
improper maintenance.
• Damage because of normal wear and tear.
• The loss of vehicle use, loss of time,
inconvenience, or other incidental charges
such as telephone calls, towing, lodging, car
rental, or food, and/or other consequential
damages, except where required by law.
• Failure resulting from misuse, abuse,
negligence, overloading, modifications,
accidents or racing.Purchaser’s ObligationsWhen requesting warranty repairs on replacement
parts or accessories, the purchaser must present
evidence of purchase (sales ticket or repair order
showing payment to any authorized Volvo retailer
in the United States or Canada), during normal
business hours.

37
WARRANTY

Volvo’s Corrosion Protection, Limited
Warranty–U.S./Warranty–CanadaWhat Is WarrantedVolvo warrants that your 2019 model year
Volvo’s original painted body sheet metal panels
will remain free from the following conditions
which result from defects in design, material or
workmanship under normal use and operating
conditions (except for those items listed under
“What Is Not Warranted”):
1. Defects to the exterior painted sheet metal
surfaces for a period of one (1) year.
4
2. Perforation of the body sheet metal panels for a
period of twelve (12) years.LimitationsNo implied warranty of merchantability or
fitness for a particular purpose shall apply
except during the applicable periods of this
warranty.
This warranty gives you specific legal rights, and
you may also have other rights which vary from
state to state or province to province. Some
states/provinces do not allow limitations on
how long an implied warranty lasts, so the
above limitations may not apply to you.For a complete description, refer to the article
“Limitations and Disclaimers” in this booklet.
Warranty PeriodThe warranty period is for a total of twelve (12)
years. There is no mileage/kilometer limitation.
The warranty begins with the date the vehicle is
sold/delivered to the first retail purchaser or put
into service, whichever occurs first.Warranty RepairsUnder the terms of this warranty, only an
authorized Volvo retail facility will repair or replace,
at Volvo’s discretion, the affected body sheet
metal panels free of charge. Repairs will be made
within a reasonable period of time, during normal
business hours.Corrosion Protection WarrantyShould any part of the bodywork of the vehicle be
perforated by rust corrosion, the panel(s) affectedly
the perforation will be repaired or replaced by any
Volvo dealer or workshop authorized by Volvo,
completely free of charge, regardless of any
change in vehicle ownership. The term “perforation”
means hole that penetrates the bodywork caused
by corrosion from the inside or underside as a
result of faulty manufacture or materials.
What Is Not Warranted• Exhaust system, driveline, steering, braking or
suspension components, bumpers, wheels,
wheel covers, and mirrors.
• Damage to the body caused by accident,
misuse, abuse, negligence, alteration, fire or
battery acid.
• Damage resulting from stone-chipping,
mechanical damage, scratches, dents,
industrial fall-out, environmental damage
(including, but not limited to, chemicals,
tree sap, other atmospheric conditions, etc.)
hailstones, road hazards, or other acts of
nature, and unrepaired accident damage.
• Improper or substandard repair work.
• Defects or failures resulting from the use
of new parts not sold or approved by Volvo,
or used parts, or the resultant damage to
associated parts or systems.
• Normal aging of paint because of use,
exposure and climate, including oxidation,
fading, etc.
• Damage caused by the application of
aftermarket paint protection coatings.
• Damage created as a result of improper
retreatment of components following repair.
4 Volvo does not recommend the use of aftermarket long-life or durable paint protection coatings, some of which may claim to prevent pitting, fading, oxidation, etc. These coatings have not been tested by Volvo
for compatibility with your vehicle’s clear coat. Some of them may cause the clear coat to soften, crack, or cloud. Damage caused by application of aftermarket paint protection coatings will not be covered
under your vehicle’s paint warranty. Use only paint protection products approved by Volvo. Consult your Volvo retailer for additional information.

38
WARRANTY

Owner’s ObligationsFailure to make corrections of accident
damage, acts of nature, or to maintain the
vehicle properly, including washing and
polishing as described in the Owner’s Manual,
voids this warranty.
It is your responsibility to retain all maintenance
and repair documentation. To avoid potential
deterioration, your retailer must be notified as
soon as possible of any problems with the painted
surfaces.
NOTE
This warranty can be provided because
in manufacturing the vehicle, Volvo used
processes and materials which are designed to
help resist corrosion.
The application of additional rust proofing
products at the time of new car purchase,
is not recommended by Volvo. If non-Volvo
products were chemically incompatible with
the Volvo factory applied protection, they
could cause problems which would result in
voiding this warranty.
If an accident should occur, you must ensure
that the following conditions are met in order to
maintain coverage under the Corrosion Protection
Warranty:• repairs are performed to Volvo standards,
• your Volvo retailer will identify the location of a
Volvo Certified Body and Paint Service Center,
• only genuine Volvo new replacement parts are
installed,
• undercoating and/or rust proofing is reapplied
wherever necessary. (See your Volvo retailer
for details on Volvo-approved rust prevention
materials.)
Seat belts and Supplemental
Restraint Systems, Limited Warranty–
U.S./Warranty–CanadaWhat Is WarrantedVolvo warrants that repairs required due to defects
in the material or workmanship to the seat belt
system and Supplemental Restraint System (SRS)
installed in your 2019 model year vehicle will be
performed free-of-charge during the warranty
period (except for those items listed under “What
Is Not Warranted”).LimitationsNo implied warranty of merchantability or
fitness for a particular purpose shall apply
except during the applicable periods of this
warranty.
This warranty gives you specific legal rights, and
you may also have other rights which vary from
state to state, province to province. Some states/
provinces do not allow limitations on how
long an implied warranty lasts, so the above
limitations may not apply to you.
For a complete description, refer to the article
“Limitations and Disclaimers” in this booklet.