service ASTON MARTIN DB AR1 Q 2003 Owners Guide

B - Assistance
3-B-4
European Emergency Service
The Aston Martin European Emergency Service is manned by multi-lingual
staff 24 hours a day, 7 days a week. By telephoning our personnel, all ar-
rangements will be made on your behalf, within the terms of the assistance
programme.
Please do not make your own arrangements, then expect Aston Martin
European Emergency Assistance to reimburse you, this is not the role
of the Emergency Service.
Where you are Covered
• If you are a permanent resident in Continental Europe, you are cov-
ered in the countries as defined below
• If you move permanently to another country within Continental
Europe during your period of cover, your entitlements remain the same.
Ensure you notify your Aston Martin Dealer
• Should you move permanently outside the area defined as Continen-
tal Europe, your cover will expire after 30 days
Continental Europe is defined as:
Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark,
Finland, France, Germany, Gibraltar, Greece, Hungary, Italy, Liechten-
stein, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal (not
Madeira), Republic of Ireland, Romania, San Marino, Slovakia, Slovenia,
Spain (including the Balearic Islands and Canary Islands), Sweden, Swit-
zerland, Turkey (European part), and Vatican City.
The United Kingdom is defined as England, Scotland, Wales and Northern
Ireland.

B - Assistance
3-B-5
Benefits
Roadside Recovery and Home Assistance
In the event of vehicle immobilisation Aston Martin European Emergency
Service will organise and pay for the costs of taking your Aston Martin to
the nearest Aston Martin Dealership, should assistance at home or at the
roadside prove unsuccessful.
Vehicle Recovery
In the event of vehicle immobilisation where your vehicle cannot be
repaired within 4 working days, Aston Martin European Emergency
Service will repatriate your Aston Martin to the Aston Martin Dealership
nearest your planned destination or home address.
Vehicle Collection After Repair
Following repairs organised by Aston Martin European Emergency Service,
the cost of a first class rail ticket or (if rail transport would normally exceed
6 hours) a business class air ticket will be met to permit you or a person
you designate to collect the repaired vehicle.

B - Assistance
3-B-6Get You Home/Hotel Accommodation
Should your Aston Martin not be repaired the same day, Aston Martin
European Emergency Service will organise and pay for the following:
a) First class rail transport, or, if rail transport would normally exceed 6
hours, scheduled business class air transport to enable you and your
passengers to return to your homes in the country of vehicle registration
or to continue your original journey.
b) A contribution towards hotel accommodation from the first day of
immobilisation. The maximum payable will be £100 per person per day
up to 2 days for hotel accommodation in the country of vehicle
registration or up to 7 days hotel accommodation elsewhere in
Continental Europe.
Car Hire
If, despite Roadside or Home Assistance, your Aston Martin cannot be
repaired the same day, Aston Martin European Emergency Service will
contribute towards the costs of a temporary replacement vehicle during
the time your vehicle remains immobilised.
The maximum payment under this section is £200 with a limit of £100 per
day in the country of registration or £400 with a limit of £100 per day
elsewhere in Continental Europe. You will be required to satisfy the
requirements of the vehicle hiring company. These requirements may
include:
• Production of your current valid driving license
• Taking up Collision Damage Waver (CDW) insurance, or taking up the
hire vehicle liability on your own insurance, as required by the hirer.
• Returning the loan car to the supplier with a full tank of fuel or paying
to have the fuel tank replenished by the hirer.

B - Assistance
3-B-7
European Autoroute Restrictions
If assistance is required on a French Autoroute or on certain Autoroutes in
other European countries, you must use the official SOS boxes at the side
of the road in order to arrange initial assistance or recovery. You will be
connected to the authorised Autoroute Assistance Service because these
roads are privatised. Neither Aston Martin European Emergency Service or
any other assistance organisation are allowed to assist on these roads.
Once your Aston Martin has been recovered from the Autoroute, you
should contact Aston Martin European Emergency Service at the earliest
opportunity to ensure that any further assistance arrangements you
require can be made on your behalf.
Aston Martin European Emergency Service will advise you how to reclaim
costs incurred for recovery from the Autoroute.
What is not Covered
Aston Martin European Emergency Service is thorough and
comprehensive, however, claims cannot be met as a result of any of the
following:
1 . W h e r e y o u , o r a n y o n e e l s e a c t i n g o n y o u r b e h a l f , m a k e r e p a i r o r s e r v i c e
arrangements without authorisation (and a file number) from Aston Martin
European Emergency Service.
2. Where loss, injury, damage, illness, death or legal liability have been
caused by the following:
a) Your property being held, taken or destroyed or damaged under the
order of any government or customs officials.
b) Ionising radiation or radioactive contamination from nuclear fuel or
nuclear waste or any risk from nuclear equipment.
c) The radioactive toxic explosive or other hazardous properties of any
explosive nuclear assembly or nuclear component thereof.

B - Assistance
3-B-83. Loss, destruction or damage directly occasioned by pressure waves
caused by aircraft and other aerial devices travelling at sonic or supersonic
speeds.
4. Motor racing rallies, speed or duration tests or practice thereof.
5. Damage or injury intentionally caused by you or resulting from your
participation in a criminal offence.
6. Loss, damage (directly or indirectly) occasioned by, or happening
through or in consequence of war, invasion, acts of foreign enemies,
hostilities (whether war be declared or not), civil war, rebellion,
revolution, insurrection, military or usurped power, riot or civil
commotion.
7. Your Aston Martin being kept in an unroadworthy condition or not
being serviced in accordance with the Manufacturer’s recommendations.
8. Any costs that would have been payable by you, such as petrol or toll
charges.

Dealer Directory
4-A-2
Aston Martin Lagonda - Dealer Directory
This section lists all Aston Martin Lagonda Dealers worldwide, where
Sales and Service are provided by companies with the facilities,
knowledge and factory trained personnel.
The information contained was compiled in December 2002. Whilst
every effort is made to ensure accuracy, changes amongst holders of
the Aston Martin Lagonda franchise may occur. Neither Aston Martin
Lagonda Limited nor any listed Importer or Dealer shall in any
circumstances be held liable for any inaccuracy, or the consequences
thereof.
Dealers listed here all aim to conform to Aston Martin Lagonda
standards of excellence in both Sales and Service. However, all cars
sold as Aston Martins or Lagondas are required to meet local legislation
requirements. Should you require service in a country other than that
in which your car was originally purchased, every effort will be made
to meet your needs, but the availability of certain parts may be affected
by differences in car and component specifications. If the nearest
Dealer is unable to help, you should contact the factory, the address of
which is shown at the beginning of the directory listing.
Aston Martin Lagonda Dealers are independent traders, they are not
the Company’s Agents, and therefore have no authority to bind the
Company or to enter into any financial or other commitments on the
Company’s behalf.
Only Aston Martin Lagonda Dealers are authorised to carry out
warranty work.

4-A-3
Buckinghamshire
ASTON MARTIN LAGONDA LIMITED
WORKS SERVICE
Tickford Street
Newport Pagnell
MK16 9AN
Telephone (+44) (0)1908 619264
Facsimile (+44) (0)1908 216439
Web Site www.astonmartin.com
E-Mail [email protected]
Berkshire
LANCASTER READING
Bennet Road
Reading
Berkshire
RG2 0QX
Telephone (+44) (0)118 9658500
Facsimile (+44) (0)118 9658501
Web Site www.lancasterplc.com/reading/astonmartin
[email protected]
United Kingdom

4-A-4
Cheshire
STRATSTONE OF WILMSLOW
Water Lane
Wilmslow
SK9 5BQ
Telephone (+44) (0)1625 548802
Facsimile (+44) (0)1625 526873
Web Site www.stratstone.co.uk
E-Mail [email protected]
Service Department
Stratstone of Wilmslow
Units 4 and 5
Deanway Business Park
Wilmslow Road
Handforth
SK9 3HW
Telephone (+44) (0)1625 548642
Facsimile (+44) (0)1625 523995
Derbyshire
PARAMOUNT DERBY
Chequers Road
Derby
DE21 6EN
Telephone (+44) (0)1332 385222
Facsimile (+44) (0)1332 524300
E-Mail [email protected]
United Kingdom

4-A-7
London
ASTON MARTIN SALES OF MAYFAIR
Brook House
Park Lane
London
W1K 7AJ
Telephone (+44) (0)20 7235 8888
Facsimile (+44) (0)20 7629 5376
Web Site www.aston-martin-sales.com
E-Mail [email protected]
Service Department
277a Grays Inn Road
London
WC1X 8QF
Telephone (+44) (0)20 7833 2323
Accounts Facsimile (+44) (0)20 7837 0086
Service Facsimile (+44) (0)20 7833 5355
Service Department
6 Hall Road
St Johns Wood
London
NW8 9PA
Telephone (+44) (0)20 7286 1991
Facsimile (+44) (0)20 7286 6640
United Kingdom

4-A-9 HWM Service Department
105 Ashley Road
Walton on Thames
KT12 1HL
Telephone (+44) (0) 1932 240611
Facsimile (+44) (0) 1932 241118
Tyne and Wear
REG VARDY PLC
Stoneygate
Houghton le Spring
DH4 4NJ
Telephone (+44) (0)191 512 3500
Facsimile (+44) (0)191 512 3509
Web Site www.regvardy.com
West Midlands
P J EVANS
Monaco House
Bristol Street
Birmingham
B5 7AU
Telephone (+44) (0)121 666 6550
Facsimile (+44) (0)121 666 6263
Web Site www.db7-sales.co.uk
E-Mail [email protected]
United Kingdom