phone AUDI A4 2021 Owner´s Manual
[x] Cancel search | Manufacturer: AUDI, Model Year: 2021, Model line: A4, Model: AUDI A4 2021Pages: 304, PDF Size: 107.89 MB
Page 173 of 304
8W1012721BC
Telephone
Depending on the country, the following options
may be available:
— Read out
— Reply
— Forward
— More
To switch between messages, press < or >.
Press More. Depending on your mobile device
and the selected mailbox, additional options may
be available:
— Call
— Forward
— Navigate
— Extract numbers
— Send again
Settings
Press 2}.
New text message notification
When the function is switched on, an envelope
in the MMI status bar will indicate when there is
a new text message.
G) Tips
Only new received messages may be displayed
depending on your mobile device.
Applies to: vehicles with telephone
Requirement: your mobile device must be con-
nected to the MMI via Bluetooth Message Access
Profile (Bluetooth MAP).
> Applies to: MMI: Select on the home screen:
MESSAGES > (©) > e-mail (phone 1)/e-mail
(phone 2)*.
The following functions are available:
— New e-mail
— Inbox
— Sent
— Outbox
— Drafts*
— Deleted*
User defined*
If necessary, user-defined folders will be copied
to your mobile device.
Message options
Press on an e-mail.
Depending on the country, the following options
may be available:
— Read out
— Reply
— Reply all
— Forward
— More
To switch between messages, press < or >.
Press More. Depending on your mobile device
and the selected mailbox, additional options may
be available:
— Call
— Forward
— Extract e-mail
— Navigate
— Extract numbers
— Show all recipients
— Send again
Settings
Press 2}.
New e-mail notification
When the function is switched on, an envelope
in the MMI status bar will indicate when there is
a new e-mail.
@) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
= page 173.
171
Page 174 of 304
Telephone
Troubleshooting
Applies to: vehicles with telephone
The information that follows lists some trouble-
shooting options. They depend on the equip-
ment.
Problem Solution
Pairing the mobile device to the
MMI failed.
Make sure the requirements for connecting a mobile phone have
been met > page 162, or
make sure you did not accidentally decline the PIN for establishing
a connection on your mobile phone. If necessary, repeat the pair-
ing process > page 162.
After pairing, not all contacts or
no contacts have been loaded in-
to the MMI.
Avoid using special characters in names.
Avoid using contact groups on your mobile device.
Check for prompts on your mobile device when connecting via
Bluetooth.
Certain telephone functions are
grayed out or not available.
The telephone functions depend on the mobile device service pro-
vider and the mobile device you are using.
Some telephone functions may
be switched off or not available,
even though the mobile device is
supported.
Check if the Bluetooth settings on your cell phone are limited or
individual Bluetooth settings are deactivated. This may be the
case with business cell phones.
The MESSAGES menu is not avail-
able.
Make sure your mobile device has an option to show messages op-
tion and that it is enabled.
Wireless cell phone charging is
not working or is interrupted.
Check if wireless charging with the Audi phone box is switched on.
Check if your mobile device is Qi-capable.
Make sure your mobile device is positioned correctly in the Audi
phone box > page 164 and that there are no objects located be-
tween the phone box and the phone.
172
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Audi connect
Audi connect
General information
Applies to: vehicles with Audi connect
Depending on the country and the vehicle equip-
ment, the following functions may be available:
— Audi connect Infotainment
— Audi connect vehicle control
ZA WARNING
—To reduce the risk of an accident, only use
Audi connect services and the Wi-Fi hotspot
only if the traffic situation permits it. Read
and follow the guidelines provided in
= page 19, Traffic safety information.
— It is only safe to use tablets, laptops, mobile
devices and other similar devices when the
vehicle is stationary because, like all loose
objects, they could be thrown around the in-
side of the vehicle in a crash and cause seri-
ous injuries. Store these types of devices se-
curely while driving. Also read the warnings
in the chapter > page 71.
() Note
— The connection costs of Audi connect Info-
tainment services are included in the price
of Audi connect Infotainment during the
subscription period with some exceptions.
Please note that there may be additional
charges when using some services. For ex-
ample, this applies to online radio/
podcasts, additional online data, or for In-
ternet connections and services that use the
Wi-Fi hotspot. Depending on the country,
data plans may need to be purchased for
these Internet connections and services
= page 177. For additional information, see
my.audi.com.
— In certain situations, the Wi-Fi hotspot data
connection may be established as a replace-
ment for the SIM card on your Wi-Fi device.
This feature depends on the configuration
of your Wi-Fi device and operating system.
This could result in fees depending on your
cell phone service provider, especially if you
are using this feature while abroad. A flat
rate data plan is strongly recommended. For
more information, contact your cell phone
service provider or refer to the owner's man-
ual for your Wi-Fi device.
— You are responsible for all precautions taken
for data protection, anti-virus protection,
and protection against loss of data on mo-
bile devices that are used, for example, to
access the Internet through the Wi-Fi hot-
spot.
— In areas with poor GPS reception or outside
the coverage range of the respective cell
phone service provider, some functions
and/or services may not be available, it may
not be possible to send or receive data, or
functionality may be limited.
@) Tips
— The availability of services depends on the
subscription.
— Audi merely provides access to third party
services through the MMI and does not as-
sume any responsibility for the content and
availability of these services.
— Use of the most up-to-date mobile network
standard is not available in every country.
Contact an authorized Audi dealer or au-
thorized Audi Service Facility or your cell
phone service provider for additional infor-
mation.
— Availability, scope, providers, screen display,
and costs of services may vary depending on
the country, model, model year, end device
and rates.
— All services can be modified, activated/deac-
tivated, renamed, and enhanced without
further notification.
Audi connect
Infotainment
Applies to: vehicles with Audi connect Infotainment
With Audi connect Infotainment services, online
information is transmitted directly to the vehicle.
An Internet connection is required to use Audi
connect Infotainment. Depending on the country >
173
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![AUDI A4 2021 Owner´s Manual Audi connect
and vehicle equipment, the Internet connection
may be established using an embedded SIM card
(eSIM).
ZA WARNING
Always follow the information found in > A\
in General in](/img/6/40260/w960_40260-175.png "AUDI A4 2021 Owner´s Manual Audi connect
and vehicle equipment, the Internet connection
may be established using an embedded SIM card
(eSIM).
ZA WARNING
Always follow the information found in > A\
in General in")
Audi connect
and vehicle equipment, the Internet connection
may be established using an embedded SIM card
(eSIM).
ZA WARNING
Always follow the information found in > A\
in General information on page 173.
@) Note
Always follow the information found in >@ in
General information on page 173.
Embedded SIM card
Applies to: vehicles with Audi connect Infotainment and an
embedded SIM card
The data connection for Audi connect Infotain-
ment services is made through an embedded SIM
card (eSIM card) that is installed in the vehicle.
You can use the Audi connect Infotainment serv-
ices immediately.
@) Note
Always follow the information found in >@ in
General information on page 173.
Using a Wi-Fi hotspot
Applies to: vehicles with Wi-Fi hotspot
You can connect up to eight Wi-Fi devices (such
as smartphones) with the MMI Wi-Fi hotspot. If
the MMI is connected to the Internet
= page 173, the connected Wi-Fi devices can also
use the MMI’s Internet connection.
Requirement: the ignition must be switched on. A
data plan must be available > page 177.
» Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Wi-Fi
Switch on the Wi-Fi hotspot.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Wi-Fi > Wi-
Fi hotspot settings. The access data for the Wi-
Fi hotspot is displayed. Switch on the visibility
of the Wi-Fi hotspot if necessary.
> Switch the Wi-Fi function on in your mobile de-
vice and connect it to the MMI Wi-Fi hotspot
using the authentication data that is shown.
174
> Follow any additional system prompts on your
Wi-Fi device if necessary.
Your device is successfully connected with the
MMI's Wi-Fi hotspot.
Z\ WARNING
Always follow the information found in > AV
in General information on page 173.
C) Note
Always follow the information found in © in
General information on page 173.
@ Tips
The system complies with United States FCC
regulations and ISED regulations > page 284.
Audi connect
Infotainment services
Applies to: vehicles with Audi connect Infotainment
Some Audi connect Infotainment services must
be configured through your personal myAudi ac-
count at my.audi.com before using them for the
first time.
G) Tips
—A myAudi user must be logged in for some
Audi connect Infotainment services.
— Some Audi connect Infotainment services
must be activated at my.audi.com.
— Depending on the country, you may be able
to use the myAudi app or my.audi.com.
— For detailed information on configuration,
visit my.audi.com.
Services
Applies to: vehicles with Audi connect Infotainment
Depending on the country and the vehicle equip-
ment, the following services may be available:
Weather information
Applies to: MMI
> Press WEATHER on the home screen.
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Audi connect
Information about the services and the corre-
sponding app was accurate at the time this man-
ual was printed. The scope of services depends
on the country and equipment. There may be
changes over the service life of the vehicle.
ZA WARNING
— Always follow the information found in > AA
in General information on page 173.
— Driver messages, text messages, and illumi-
nated warning and indicator lights in the ve-
hicle always take priority over information
from the Audi connect services. The infor-
mation displayed by the Audi connect serv-
ices should not cause you to take safety
risks. This can result in the vehicle breaking
down in traffic and to serious injuries or ac-
cidents.
G) Tips
— Accessing specific data or controlling func-
tions remotely depends on the charge level
of the vehicle battery. Therefore, these
functions only have limited availability after
switching off the ignition.
— An eSIM card establishes the Internet con-
nection for Audi connect vehicle control
services. The costs for this are included in
the price of Audi connect vehicle control
services. The cell phone network, for exam-
ple, must be available to use these services.
Applies to: vehicles with Audi connect vehicle control
Create a myAudi account by registering in the
myAudi app or at my.audi.com, depending on
your country.
>» Set the key user > page 30.
> Install the myAudi app on your mobile device
and log in with your access information.
@ Tips
Some services require you to enter a 4-digit
PIN that you set up during registration.
176
Settings
Applies to: vehicles with Wi-Fi hotspot
Requirement: the ignition must be switched on.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connection settings > Wi-Fi
Depending on the country and the vehicle equip-
ment, the following functions may be available:
Wi-Fi
When the function is switched on, the MMI's Wi-
Fi hotspot is active and Wi-Fi devices can be con-
nected to the hotspot.
Wi-Fi hotspot settings
The Wi-Fi connection between the MMI and your
Wi-Fi device is encrypted. You can change the fol-
lowing information if needed.
— Access point (SSID): name of the Wi-Fi hot-
spot.
— Password: an initial password was set at the
factory in the MMI. Audi recommends changing
the initial password. Only use secure passwords
that conform to the general guidelines for se-
cure passwords. For more information, refer to
reputable and current sources on password se-
curity.
Allow data connection through Wi-Fi
When the function is switched on, mobile devices
can use the Internet connection through the Wi-
Fi hotspot. A data plan is needed to do this.
ZA\ WARNING
Always follow the information found in > A\
in General information on page 173.
@) Note
Always follow the information found in >@ in
General information on page 173.
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Audi connect
Data plans!)
Applies to: vehicles with Audi connect
Data plans must be purchased in order to use cer-
tain services >(@) in General information on
page 173.
You can purchase data plans at my.audi.com.
Always follow the information found in > AV
in General information on page 173.
Always follow the information found in >@ in
General information on page 173.
Troubleshooting
Applies to: vehicles with Audi connect Infotainment
The information that follows lists some trouble-
shooting options. They depend on the equip-
ment.
— Depending on the country, you may be able
to use the myAudi app or my.audi.com.
— Depending on the country, there may be re-
strictions on the use of data plans (such as
mobile phone service providers) when driv-
ing in other countries.
— If selling your vehicle, you should delete the
vehicle from the customer portal for the cell
phone service provider to avoid being charg-
ed for additional purchases.
Audi connect Infotainment serv-
ices: individual Audi connect Info-
not available.
Some Audi connect Infotainment services must be activated or
configured through your personal myAudi account before using
tainment services are grayed out or | them for the first time. You can find detailed information online
at my.audi.com.
Wi-Fi hotspot: it is not possible to
connect through Wi-Fi.
restart it.
Check if Wi-Fi is activated in the MMI > page 176.
Delete all existing Wi-Fi connections on your mobile device and
D_ Not available in every market.
177
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Emergency call
Emergency call
Overview
Applies to: vehicles with emergency call function
An emergency call is a combination of data trans-
mission and a phone call. The data transmission
from your vehicle forwards important informa-
tion, such as the vehicle and position data, to the
emergency call center.
Depending on the country and the vehicle equip-
ment, the following functions may be available:
With the emergency call, you can call for help in
dangerous situations as quickly as possible. Use
this function when emergency help is needed
=> page 178.
— Audi connect emergency call (TPS emergency
call). This eCall system uses emergency call
centers operated by third party providers.
With online roadside assistance, you can request
assistance if there is a breakdown or a minor acci-
dent > page 179.
A WARNING
In areas with poor GPS reception or outside
the coverage range of the respective cell
phone service provider, some functions and/or
services may not be available, it may not be
possible to send or receive data, or functional-
ity may be limited.
iG) Tips
To see which data can be transmitted, visit
your Audi country or sales region website at
www.audi.com.
Emergency call
Applies to: vehicles with emergency call function
The services are provided through a SIM card in-
stalled in the vehicle. Services are provided as-
suming that the cell phone network required for
the installed SIM card is functioning and availa-
ble for use. The services made availably by Audi
are only available within the mobile phone net-
178
work coverage area for the mobile phone service
provider selected by Audi.
@ Tips
— The emergency call function cannot be deac-
tivated in the Infotainment system settings.
— The availability of the TPS emergency call is
limited to certain times.
—The costs for call and data connections for
TPS emergency calls is included in the price
of the services.
Functions
Applies to: vehicles with emergency call function
A TPS emergency call can be made manually or
automatically > page 178.
Making an emergency call
Applies to: vehicles with emergency call function
Fig. 137 Front headliner: cover for the emergency call but-
ton
Manual emergency call
Requirement: the ignition must be switched on.
> Tap the cover (J) to open it.
> Press and hold the emergency call button until
the LED @) blinks. The emergency call will be
made.
> If the emergency call button is pressed by mis-
take, then press it again immediately and hold
it until the LED stays on. The emergency call
will be canceled.
Automatic emergency call
The vehicle electrical system initiates an auto-
matic emergency call under certain circumstan-
ces, for example if an airbag deploys. The LEDin >
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Emergency call
the emergency call button (2) will blink. The
emergency call will be made. The emergency call
cannot be canceled.
LED status
— Green - The emergency call function is availa-
ble.
— Red - There is a malfunction in the emergency
call function. Contact an authorized Audi dealer
or authorized Audi Service Facility. Note the
messages about the availability of the emer-
gency function > page 179.
— Off - The emergency call function is not availa-
ble, perhaps because no network is available.
Warnings
If there is a critical system failure in the emer-
gency call systems, the vehicle occupants will re-
ceive the following warning: see > page 179, LED
status and > page 179, Messages.
@) Tips
If the emergency call is canceled due toa
poor connection, then the system automati-
cally tries to connect again.
Messages
Applies to: vehicles with emergency call function
& Emergency call function: malfunction! Lim-
ited availability. Please contact Service
If this indicator light turns on and this message
appears, the emergency call function is restrict-
ed. For example, you cannot call the emergency
call center, but data may still be transmitted un-
der certain circumstances. Drive to an authorized
Audi dealer or authorized Audi Service Facility im-
mediately to have the malfunction corrected.
&S Emergency call function: malfunction! Func-
tion unavailable. Please contact Service
If this indicator light turns on and this message
appears, you cannot make an emergency call.
Drive to an authorized Audi dealer or authorized
)) The availability of the services offered depends on the
country and may change in the future.
Audi Service Facility immediately to have the
malfunction corrected.
Online roadside
assistance
Applies to: vehicles with online roadside assistance
An online roadside assistance call )) is a combina-
tion of data transmission and a phone call. The
data transmission from your vehicle forwards im-
portant information to the Audi service center,
such as the vehicle and position data.
Cee Te Re tee cary
Applies to: vehicles with online roadside assistance
RAZ-0443
Fig. 138 Front headliner: online roadside assistance but-
ton
Calling online roadside assistance
> Press the button (@). The LED in the button
turns red. The online roadside assistance call
will be made.
> If you press the button () by mistake, then
press it again.
Audi incident assistance
A minor accident may be detected by the vehicle
electrical system. You are able to select between
online roadside assistance and an emergency call
in the MMI. >
179
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Navigation
@) Tips
— Ifa contact is grayed out, there is no ad-
dress stored for that contact.
— Navigation to geographic coordinates for a
contact is not possible.
Loading received destinations and routes
Applies to: vehicles with a navigation system and Audi con-
nect Infotainment
You can search for destinations or routes in the
myAudi app and send to the vehicle.
Requirement: the MMI and the mobile device
must be connected to the Internet > page 173,
Audi connect. You must have the myAudi app in-
stalled on your mobile device.
> Send a destination or route in the myAudi app
to the vehicle.
» Applies to: MMI: Select on the home screen:
NAVIGATION > (5) > Received destns. &
routes.
> Make sure you are logged into the vehicle and
the myAudi app with the same myAudi account.
The received destination and routes will be
loaded automatically.
> Navigating to a destination: press on a desti-
nation.
> Deleting destinations: select: Z > one or more
entries or Select all > Delete > (Done).
Applies to: vehicles with navigation system
eee
ZeScu &
ene Orn rae
Fig. 141 Details
After you have selected a destination, the details
will be displayed. Route guidance is will not be
active yet.
The functions depend on the vehicle equipment
and the selected destination.
184
@ Map preview: to zoom in on the map pre-
view, press on the map.
@ Route criteria: see > page 192.
® More: additional functions.
@ Weather: Requirement: the MMI must be
connected to the Internet > page 173, Audi
connect. Also see > page 174.
© Applies to: MMI and telephone
Call: Requirement: a mobile device must be
connected to the MMI > page 162. You will
make a direct call to the phone number that
is stored for the destination.
© Start: starts navigation to the displayed des-
tination directly. The map will be displayed
=> page 186, Map operation.
@) Parking: press Parking to search for a park-
ing space at the destination. You can use the
parking space as the destination or stopover.
Details: Requirement: the MMI must be con-
nected to the Internet > page 173, Audi con-
nect.
©) Display of distance/driving time to the des-
tination
@® Weather at the destination: Requirement:
the MMI must be connected to the Internet
= page 173, Audi connect.
Selecting a destination from the map
Applies to: vehicles with navigation system
A point on the map can be used as the destina-
tion.
Opening the map
Applies to: MMI
> Press NAVIGATION on the home screen.
> If necessary, press A to display the map.
Adjusting the scale
> Select: 9/ > select a scale.
Marking the destination
> Press and hold a point on the map until a mark-
ing appears or the address for the selected des-
tination is shown.
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Navigation
display automatically switches to the 2D
map type when driving through tunnels.
— Depending on the Internet connection, the
standard map may also be displayed when
the satellite map is switched on )).
Map update
Applies to: vehicles with navigation system
You can update the map data in the MMI witha
map update. The functions depend on the coun-
try and vehicle equipment.
— Map update through online map update
=> page 189.
— Map update through the myAudi app.
— Import a map update from the USB connection
to your MMI > page 190.
— Map update at an authorized Audi dealer or au-
thorized Audi Service Facility. This can result in
additional costs.
Online map update
Applies to: vehicles with online map update
Using map update online, you can update the
map material in your navigation system directly
from your vehicle.
The MMI determines regions based on the vehicle
position. Based on this, update data for these re-
gions are available for your MMI.
Start map update
Applies to: MMI
Requirement: the MMI must be connected to the
Internet > page 173, Audi connect.
> To always allow automatic map updates, select
on the home screen: SETTINGS > System main-
tenance > Automatic online map update. The
MMI starts the map update automatically in
the background when new map material is
available.
)) Audi provides access to services from third party provid-
ers. Permanent availability cannot be guaranteed, because
that depends on the third party provider.
You can check the status of the download process
and the installation in the notification center
> page 22.
@) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
= in General information on page 173.
@ Tips
Because of the high volume of data, Audi rec-
ommends performing the map update using
the USB connection > page 190.
Map update through the myAudi App
Applies to: vehicles with map update through the myAudi app
With the map update through the myAudi app,
you can update the map material in your naviga-
tion system.
Downloading updates
Requirement: you must have a registered myAudi
account. Your vehicle must be registered in your
myAudi account.
> Install the myAudi app on your mobile device
and log in with your login information. Use the
same myAudi account that you use in the vehi-
cle for your myAudi user.
> Download the map material in the myAudi app.
Installing updates
> Log in as a myAudi user in the vehicle
=> page 30.
> Connect your smartphone to the vehicle’s Wi-Fi
hotspot > page 174. The MMI detects the map
material on your smartphone. The map update
will start automatically.
You can check the status of the installation in the
notification center > page 22.
189