module AUDI E-TRON 2021 User Guide
[x] Cancel search | Manufacturer: AUDI, Model Year: 2021, Model line: E-TRON, Model: AUDI E-TRON 2021Pages: 308, PDF Size: 83.91 MB
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Driving information
The Sl symbol will appear when pedestrian and
wild animal detection is not available.
Marking light*
To direct the driver's attention to a pedestrian,
the headlights can flash on the pedestrian when
there is a pedestrian warning.
This occurs at speeds above approximately
35 mph (60 km/h) if you are outside of illuminat-
ed areas and no detected vehicles are shown. The
marking light is not used for wild animals. The
high beam assistant* controls the marking
light*> page 49.
Adjusting the contrast
Applies to: vehicles with night vision assist
Requirement: the night vision assist must be
switched on and the 1 tab must be displayed.
> Applies to MMI: Select on the home screen: VE-
HICLE > Driver assistance > (<2) > Night vision
assist.
> To set the desired contrast, move the slider.
Messages
Applies to: vehicles with night vision assist
Night vision assist: currently unavailable.
See owner's manual
The system is not functioning correctly at the
time, so it has been switched off. If the malfunc-
tion persists, drive immediately to an authorized
Audi dealer or authorized Audi Service Facility to
have the malfunction repaired.
Integrated Toll Module
Applies to: vehicles with Integrated Toll Module
Depending on the region, you can pay toll fees in
certain countries using the Integrated Toll Mod-
ule (ITM). It replaces a separate transponder for
detecting toll fees. The system electronics are in-
tegrated in the rearview mirror housing.
To use the ITM in toll zones, you must register
and activate it.
Registration
> Applies to MMI: Select on the home screen: VE-
HICLE > Settings & Service > Vehicle informa-
tion Toll module.
> Note the Integrated Toll Module ID.
> To register the ITM, go to the displayed web ad-
dress and follow the instructions.
Activation
> To activate the ITM, press CD in the MMI.
Entering the number of passengers
Depending on the number of passengers and the
region, a lower toll fee may be charged. You must
either enter the number of passengers or deacti-
vate the ITM based on the laws applicable in the
area where you are driving.
> To enter the number of passengers, select the
appropriate button in the MMI.
> To deactivate the ITM, press C in the MMI.
@) Tips
— The driver is responsible for specifying the
correct number of passengers and activat-
ing or deactivating the ITM.
— Malfunctions can occur when detecting tolls
if both the ITM and transponder are activat-
ed. Deactivate the system not being used or
remove it as necessary.
—Ifa rearview mirror is replaced, you must
register the new ITM and remove the old
ITM from the account.
—The system complies with United States FCC
regulations and ISED regulations
> page 288.
Display
Applies to: vehicles with Integrated Toll Module
The selected number of passengers is displayed
in the MMI status bar > page 20.
The ii symbol in the status bar and a notifica-
tion in the MMI will indicate if there is a faulty
connection between the ITM and the MMI or if
the ITM is faulty. If the connection interference
continues or the ITM is faulty, drive immediately >
139
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Driver assistance
— Audi pre sense basic can react during emergen-
cy and dangerous braking maneuvers and un-
stable driving situations (such as oversteering
or understeering).
— Audi pre sense front) can detect an impending
frontal impact and react with warnings, braking
interventions, and preemptive safety measures
for the vehicle occupants.
— Audi pre sense rear monitors the rear traffic
behind your vehicle and can react to an impend-
ing rear impact.
— Audi pre sense side can detect an impending
side impact from cross-traffic and vehicles com-
ing from the side, and can initiate preemptive
safety measures.
— The swerve assist can help you to steer the ve-
hicle around an obstacle during an evasive ma-
neuver that is detected as critical.
— The turn assist can detect vehicles in the oppo-
site lane as critical during a turning maneuver
and react with braking maneuvers.
ONT olga met Tn Lehr
Applies to: vehicles with Audi pre sense
Depending on the vehicle speed and the vehicle
equipment, the following functions may be initi-
ated in certain situations:
— Visual and audio warnings
— Reversible tensioning of safety belts
— Closing the windows and panoramic glass roof
— Adjusting the seats
— Other preemptive safety measures by individual
systems
Z\ WARNING
Observe the safety precautions and note the
limits of the assist systems, sensors, and
cameras > page 129.
G) Tips
— Depending on the risk situation that is de-
tected and the selected Audi drive select*
mode, not all preemptive safety measures
may be initiated under certain circumstan-
D_ This is not available in some countries.
ces. Certain functions can be adjusted or
skipped if necessary.
— Audi pre sense may be restricted or unavail-
able under certain circumstances, for exam-
ple if:
— There are passengers with unfastened
safety belts
— After turning on the ignition, as long as
the & indicator light is on.
— When driving in reverse.
— There is an airbag control module mal-
function
— System functions may not be available if
the ESC is limited or switched off, or if
there is a malfunction.
Audi pre sense basic
Applies to: vehicles with Audi pre sense basic
Audi pre sense basic is automatically active at
speeds of approximately 20 mph (30 km/h) and
higher. Audi pre sense basic can trigger preemp-
tive safety measures during emergency braking
and dangerous braking maneuvers as well as in
unstable driving situations, such as oversteering
or understeering > page 157, Audi pre sense pre-
emptive safety measures.
The message Audi pre sense Bo will warn you
about the danger.
ZA WARNING
Observe the safety precautions and note the
limits of the assist systems, sensors, and
cameras > page 129.
ONT Reel g
Applies to: vehicles with Audi pre sense front
Within the limits of the system, Audi pre sense
front can warn about an impending front end col-
lision and brake the vehicle strongly, if necessary.
The system uses the camera behind the wind-
shield and is available at speeds above approxi-
mately 6 mph (10 km/h).
157
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Telephone
— Decline with text message
— Edit voicemail number
Switching between two mobile devices
Requirement: phone 1 and phone 2 must be con-
nected to the MMI.
Switch telephones: the device name of the avail-
able mobile device is displayed. You can switch
the phone by pressing the button.
Ringtone and volume settings
— Ringtone and message volume: you can adjust
the volume using the slider.
— Ringtone: select a ringtone from the list.
— Microphone input level: you can adjust the in-
put Level of the microphone using the slider.
Data module serial number (IMEI)
Applies to: vehicles with data module
The serial number (IMEI) will be displayed.
Contact settings
Applies
to: vehicles with telephone
> Applies to: MMI: Select on the home screen:
PHONE > Contacts > ©.
Switching between two mobile devices
Requirement: telephone 1 and telephone 2 must
be connected.
Switch telephones: the device name of the avail-
able mobile device is displayed. You can switch
the phone by pressing the button.
The directory for the selected phone will be dis-
played.
Hide grayed-out contacts
When this function is switched on, contacts that
have no phone numbers stored for them will be
hidden.
Sort order
You can sort the contacts by Last name or First
name.
Download contacts
Requirement: a mobile device must be connected
to the MMI.
To update the contacts in the MMI, you can man-
ually download your mobile device contacts. De-
pending on the mobile device, you may need to
disconnect and reconnect the Bluetooth connec-
tion to update the contacts.
Importing contacts
Requirement: a USB storage device must be con-
nected to the Audi music interface > page 217.
The USB storage device contains contacts in the
vCard format (.vcf). They must not be located in
sub-folders.
Applies to MMI: Select: Import contacts > Search
for import data > USB device 1/USB device 2 >
desired contacts or Select all contacts > Start
import.
(i) Tips
—The imported contacts are stored in the lo-
cal MMI memory.
— There should be no other files or folders on
the storage medium containing the contacts
to be imported.
— Apple devices and MTP devices (such as
smartphones) are not recognized as USB
storage devices.
Messages
Text messages
Applies to: vehicles with telephone
Requirement: your mobile device must be con-
nected to the MMI via Bluetooth Message Access
Profile (Bluetooth MAP).
> Applies to: MMI: Select on the home screen:
MESSAGES > (©) > e-mail (phone 1)/e-mail
(phone 2)*.
The following functions are available:
— New text message*
— Inbox
— Sent
— Outbox*
— Drafts*
— Deleted
User defined*
183
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Fuses and bulbs
— The following table does not list fuse loca-
tions that are not used.
— Some of the equipment listed in the follow-
ing tables applies only to certain model ver-
sions or certain optional equipment.
[RAZ-0876 Fig. 175 Front passenger footwell: fuse panel with plastic
clip
Fig. 174 Right side of the motor compartment: fuse panel
with plastic clip
No. | Equipment
Charging port door
Climate control system compressor
High-voltage battery
High-voltage charger
Thermal management
NO)
a)
BR)
Nye
Electric drive system
B B High-voltage charger
13 | Thermal management
Fig. 176 Front passenger footwell: fuse panel with plastic 14 | Windshield washer system control module atip
15 | High-voltage battery water pump
16 | Windshield wipers The fuse assignment on right-hand drive vehicles
is a mirror image of this.
17 | Thermal management
18 | Thermal management
19 | Thermal management No. | Equipment
21 | Electronic Stabilization Control (ESC) 4 Climate control system, fragrance system,
lonizer
4 |Head-up display
5 |Audi music interface, USB input
6 |DVD drive
7 |Steering column lock
8 |Upper/lower display >
278
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Fuses and bulbs
Fuse panel (2) (black) Fuse panel (4) (brown)
9 |Instrument cluster No. | Equipment
10 | Volume control Right front safety belt tensioner
11 | Light switch, switch panels Left front safety belt tensioner
12 | Steering column electronics Air suspension/suspension control
15 |Steering column adjustment Right headlight
16 | Steering wheel heating Left headlight
Fuse panel 2) (black)
Left rear door control module
No. | Equipment
WOl/@OIN|
A)
M|AILN
Right rear door control module
10 | Infotainment system
1 |Front seat heating - -
> |Cimateconerl system 11 Exe Sealealite systems control module
3 |Left headlight electronics 12 | Diagnostic interface
4 |Panoramic glass roof Fuse panel (5) (black)
5 |Left front door control module No. | Equipment
6 | Sockets 1 Seat electronics, front seat ventilation,
8 | Instrument panel rearview mirror, diagnostic connection
9 | Right headlight electronics 2 Vehicle electrical system control module,
Windshield washer system/headlight diagnostic interface
10 washer system 3 | Exterior sound generator
12 | Parking lock 5 | Electric drive system
raven 6 | Traffic information antenna (TMC)
Fuse panel (8) (re
ueeiP eed) 7 |Active accelerator pedal
No. | Equi it
o. atipmen 8 | Night vision assist
1 |Anti-theft alarm system - - -
9 |Adaptive cruise assist
2 |Drive system control module , - . -
ll Driver assistance systems, intersection as-
3_| Emergency call module sistant control module
4 | Selector lever 15 |USB input
5 |Horn
6 | Parking brake Fuse assignment - luggage compa
7 High-voltage battery, battery monitoring
control module
8 | Roof electronics control module
10 | Airbag control module
11 | Left front lumbar support
12 | Diagnostic connection, light/rain sensor
14 | Right front door control module
15 | Climate control system compressor
16 | Climate control system blower
5 iF
| | eo ed oO
' rR mae Y= ae
aR EE
Fig. 177 Left side of the luggage compartment: fuse panel
with plastic clip
279
>
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Fuses and bulbs
Fuse panel () (black)
No. | Equipment
1 | Trailer hitch
3 | Passenger’s side rear safety belt tensioner
4 |Driver’s side rear safety belt tensioner
5 |Trailer hitch socket
6 | Left trailer hitch light
8 |Rear seat heating
Convenience system control module, left
% tail light
Luggage compartment, charging port door
11 | central locking, convenience system con-
trol module
12 | Luggage compartment lid control module
Fuse panel (2) (red)
No. | Equipment
Not assigned
Fuse panel (3) (brown)
No. | Equipment
1 | Driver assistance systems control module
2 | Audi phone box
3 | Right front lumbar support
4 |Side assist
5 | Service disconnect switch
6 |Tire pressure monitoring system
7 |Auxiliary climate control
8 | Exterior antenna
9 |Rear climate control system control panel
10 TV tuner, data exchange and telematics
control module
Virtual exterior mirrors, convenience ac-
11 |cess and start authorization control mod-
ule
12 | Garage door opener
13 | Rearview camera, peripheral cameras
14 Convenience system control module, right
tail light
15
| Right trailer hitch light
280
Bulbs
Your vehicle is equipped with maintenance-free
headlights and tail lights. However, if a light bulb
needs to be replaced, please contact an author-
ized Audi dealer or authorized Audi Service Facili-
ty.
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Data privacy
Data privacy
Privacy
notice
You can find information about responsibility for
data protection in the MMI.
Transmitted information
Applies to: MMI: Select on the home screen: SET-
TINGS > General > Legal notes > About Audi
connect.
Image recording
Surrounding area monitoring
Applies to: vehicles with surrounding area monitoring
Some vehicle functions require the vehicle’s path
to be detected and evaluated. This is done by
cameras installed permanently on the vehicle
that detect objects in the vehicle's surroundings
(such as obstacles or guard rails). The live images
from the cameras are transmitted to the applica-
ble control module.
The camera images are transferred to the respon-
sible control module for processing and may be
stored, depending on vehicle equipment. The
control
module analyzes the current camera im-
age using image evaluation software. This image
evaluation software detects anonymized techni-
cal measurements, such as distances to objects.
The control module evaluates these technical
measurements and makes it possible for the as-
sist systems to control the vehicle, if necessary.
Data memories
5 io. oO
2 x= + oO
Fig. 178 Driver's side footwell: connection port for the On
Board Diagnostic System (OBD)
Your vehicle is equipped with electronic control
modules for various vehicle systems such as the
airbags. These vehicle control modules store data
while driving normally that is required by an au-
thorized Audi dealer or authorized Audi Service
Facility for diagnosis and repair purposes. Only
certain types of data are recorded for a very short
period of time if a control module has detected a
system event. No noises, conversations, or im-
ages will be recorded in the vehicle.
The data may include information such as the ve-
hicle speed, the direction of travel, and informa-
tion about the brake system, or also the behavior
of the restraint system in the event of an acci-
dent. The stored data can be exported and down-
loaded with special devices, which must be con-
nected directly to the vehicle.
On Board Diagnostic System (OBD)
There is a diagnostic connector socket in the driv-
er's side footwell to read out the various control
modules and the event data recorder. Data re-
garding the function and condition of the elec-
tronic control modules is stored in the event
memory. Only have an authorized Audi dealer or
authorized Audi Service Facility read out and de-
lete the event memory.
ZA\ WARNING
— Incorrect use of the connection port for the
On Board Diagnostic System can cause mal-
functions, which can then result in accidents
and serious injuries.
— Only allow an authorized Audi dealer or au-
thorized Audi Service Facility to read out the
motor data.
h data recorder
Event Data Recorder
This vehicle is equipped with an Event Data Re-
corder (EDR). The main purpose of an EDR is to
record, in certain crash or near crash-like situa-
tions,
such as an airbag deployment or hitting a
road obstacle, data that will assist in understand-
ing how a vehicle's system performed. The EDR is
designed to record data related to vehicle dynam-
ics and safety systems for a short period of time, >
281
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Accessories and technical changes
Technical Modifications
Interference with electronic components, their
software, the wiring, and data transfer may cause
malfunctions. Because of the way electronic com-
ponents are interconnected, such malfunctions
can also impair systems that are not directly in-
volved. This means that you risk both a substan-
tial reduction in the operational safety of your ve-
hicle and increased wear of vehicle components.
Some convenience functions, such as the conven-
ience turn signal function, individual door open-
ing function, and displays, can be reprogrammed
using special workshop equipment. If functions
are reprogrammed, the information and descrip-
tions about these functions in this Owner's Man-
ual may no longer apply to the changed func-
tions. Audi recommends that an authorized Audi
dealer or authorized Audi Service Facility perform
and verify any reprogramming procedures.
Z\ WARNING
Maintenance work, repairs, or technical modi-
fications to the vehicle (such as installing ad-
ditional equipment) that is not performed
correctly can cause serious injuries and in-
crease the risk of an accident.
ZA WARNING
The motor compartment in any motor vehicle
is a potentially dangerous area and can cause
serious personal injury.
— Always use extreme caution when doing any
work in the motor compartment. Always fol-
low commonly accepted safety practices and
use common sense. Never risk personal in-
jury.
— Never perform any work in the motor com-
partment unless you know exactly how to
carry out the job and have the correct tech-
nical information and the correct tools.
— If you are uncertain about what to do, have
the work performed by an authorized Audi
dealer, an authorized Audi Service Facility,
or another qualified workshop. Serious per-
sonal injury may result from improperly per-
formed work.
286
@) Note
— Maintenance work, repairs, or technical
modifications to the vehicle (such as instal-
ling additional equipment) that is not per-
formed correctly can cause vehicle damage.
— If emergency repairs must be performed,
take your vehicle to an authorized Audi deal-
er or authorized Audi Service Facility as soon
as possible.
— Audi is not liable for damage to the vehicle
resulting from failure to comply with these
guidelines.
@) For the sake of the environment
— Regular maintenance can help protect the
environment.
— Technical modifications to the vehicle may
have a negative affect on energy use.
@) For the sake of the environment
Certain components in your vehicle such as
undeployed airbag modules, pretensioners
and remote control batteries may contain Per-
chlorate Material - special handling may ap-
ply, See www.dtsc.ca.gov/hazardouswaste/
perchlorate. When the vehicle or parts of the
restraint system including airbag modules
and safety belts with pretensioners are scrap-
ped, all applicable laws and regulations must
be observed. Your authorized Audi dealer is
familiar with these requirements and we rec-
ommend that you have your dealer perform
this service for you.
(i) Tips
Because of your vehicle's aluminum body de-
sign, all service and repair procedures affect-
ing the body should be performed by an au-
thorized Audi dealer or authorized Audi Serv-
ice Facility, who will perform the work accord-
ing to Audi factory specifications. Only Audi
Genuine Parts are used when Audi experts
perform repair or service procedures. Failure
to use Audi Genuine Parts or Audi Genuine Ac-
cessories or performing repairs incorrectly
may result in severe vehicle damage, such as
corrosion.
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Accessories and technical changes
RSS-Gen
This device contains licence-exempt transmit-
ter(s)/receiver(s) that comply with Innovation,
Science and Economic Development Canada’s li-
cence-exempt RSS(s). Operation is subject to the
following two conditions:
(1) This device may not cause interference; and
(2) This device must accept any interference, in-
cluding interference that may cause undesired
operation of the device.
RSS 102
Radiofrequency radiation exposure Information:
This equipment complies with FCC and ISED radi-
ation exposure limits set forth for an uncontrol-
led environment. This equipment should be in-
stalled and operated with minimum distance of
20 cm (8 inches) between the radiator and your
body. This transmitter must not be co-located or
operating in conjunction with any other antenna
or transmitter.
Class B devices
This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These lim-
its are designed to provide reasonable protection
against harmful interference in a residential in-
stallation. This equipment generates, uses and
can radiate radio frequency energy and, if not in-
stalled and used in accordance with the instruc-
tions, may cause harmful interference to radio
communications. However, there is no guarantee
that interference will not occur in a particular in-
stallation. If this equipment does cause harmful
interference to radio or television reception,
which can be determined by turning the equip-
ment off and on, the user is encouraged to try to
correct the interference by one or more of the
following measures:
— Reorient or relocate the receiving antenna.
— Increase the separation between the equip-
ment and receiver.
— Connect the equipment into an outlet on a cir-
cuit different from that to which the receiver is
connected.
— Consult the dealer or an experienced radio/TV
technician for help.
This Class B digital apparatus complies with
Canadian ICES-003.
Integrated Toll Module* - FCC (USA) and
ISED (Canada)
This device complies with FCC rules part 90 and
Innovation, Science, and Economic Development
Canada RSS-137. Operation is subject to the fol-
lowing two conditions: (1) This device may not
cause harmful interference, and (2) This device
must accept any interference that may be re-
ceived including interference that may cause un-
desired operation. WARNING: The transmitter
has been tested and complies with FCC and ISED
rules. Changes or modifications not expressly ap-
proved by the party responsible for compliance
could void the user’s authority to operate the de-
vice.
This equipment complies with FCC and ISED radi-
ation exposure limits set forth for an uncontrol-
led environment. End Users must follow the spe-
cific operating instructions for satisfying RF ex-
posure compliance. This transmitter must be at
least 20 cm (8 inches) from the user and must
not be co-ocated or operating in conjunction
with any other antenna or transmitter.
@) Tips
Additional information or supplements about
the radio systems based on the vehicle equip-
ment and country can be found on the follow-
ing website: www.audi.com/generalinfo
289
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Index
Closing
Automatic luggage compartment lid...... 40
Convenience closing...........00.++00% 44
HOOP «a asaces
Luggage compartment lid............... 40
Luggage compartment lid with foot motion . 41
Panoramic glass'roOf ici «+ eaves ew wrens oo a 44
Sunshade (roof) ................0000008 44
WU6ITdOWS:s « ses ¢ 2 aes 5 2 ee Ee eR cee 43
Closing aid (power closing doors).......... 32
Cockpit dimming....................005 52
Cockpit (overview) ..........-..0 02. e eee ee 6
Collapsible spare tire...............00.. 273
Collapsible tire
refer to Collapsible spare tire........... 273
Color cOd@.. eee eee eee eee 290
Comfort auxiliary climate control.......... 88
Coming home/Leaving home
refer to Entry/exit lighting.............. 50
Compartments ..........00 2.0 eee eee eee 79
Compass inthe mirror..............00 eee 57
Compliance’. « « sis ao avn ve eae ew were os 288
Gonferencevcalll swiss x sane 2 wesw 2 wees 2 2 181
Configuration wizard..................4. 17
CONNEC: = x seme + eee Ge Reee GX HER «EOE 186
Datarplanss » sewn as cman « «sauce sv wawan 6 2 190
Data Privacy...... 0.2.00. ce eee eee 284
EMe@rgeneyCalll sane « x sane © s sau x 2 zeus 191
Infotainment « + scsi se ones 6 & ones 6 & one 186
Infotainment services..............0-- 187
Online roadside assistance............. 192
Vehicle control services..............-- 188
Connected devices
Device overview............ 20.00 e eee 230
Connections
refer to Media...............000- 215, 218
Consumer information................05 285
Consumption
Reducing.......... 0. eee eee eee eee 96
Consumption (energy)............--000 ee 14
Contacts
Importing ........... 02. e eee cece 183
Updating inthe MMI.................. 183
also refer to Directory................. 180
Convenience:key's « « ssics 2 6 scare xo nmi w + ore 32
Convenience closing................00 44
also refer to Vehicle key..............-. 36
294
Convenience opening and closing
Windows or panoramic glass roof........ 44
Cooling mode..... 2.6... cee eee eee 85
Cooling system
Coolant... .. cc cece cece eee eee 235
Coolant level occa ss ceca s = pee se ees ee 236
Cotheritig lighten <= sess se mee = eeee es See 48
Cross
traffic assist (intersection assistant) .. 164
Cruise control system............000005 141
Cup holders. ....... cece cece eee eee 78
Current consumption..............000005 14
D
Data module
Serial number (IMEI) ............000008 183
Data plans
Data Privacy
Date os ccerevs 2 x ernie © eyarens ww eyaieay w © steiteine wo sais
Setting
Daytime running lights.............00005 48
Declaration of compliance............... 288
DEF (instrument cluster) «ssc + scene oo see 1
Demo mode
refer to Presentation mode............. 205
Destination onthe map.............-.+- 197
Debailsi, x snssws » a canceme » o cantens + 0 axcouns % weses 197
Determining correct load limit........... 255
Digital COMPSSS « sew » 2 ewww 2 y wows ¥ WHEE & s 57
DIM@nsiONnS':: = 2 sees + = sews & ¢ eee & « ewes 290
Dimming the exterior mirrors............. 53
Dimming the rearview mirror............. 53
Directory........ 0.2.00. cece ee eee ee eee 180
BUSING@SS°CArd cies ss eas ve ween ve ee eee 181
Display
Cleaning sic: 2 8 wes se wane s wee «owen ooo 264
DiSpOSalvas « s caus 5 = wean 2 & pee oe REOR 2 285
DiStanGe seus + ¢ eaves x = ewe x eee xe EwR e 14
DIStance Warniiid « sews ss wean so eee ¢ aS 154
Doors
Child safety lock « sices «ogee se eae s ems 42
Dooricomtact Switch. . 5 coms 2 snerous © aaa 51
Mechanically unlocking and locking....... 35
Power closing/closing aid............... 32
Driver information system................ 12