BMW 5 SERIES 2006 E60 Service and warranty information

• The same nonconformity [a failure to conform to the written warranty that
substantially impairs the use, value or
safety of the vehicle] results in a condition
that is likely to cause death or serious
bodily injury if the vehicle is driven AND the
nonconformity has been subject to repair
two or more times by BMW or its agents
AND the buyer or lessee has directly
notified BMW of the need for the repair of
the nonconformity; OR
• The same nonconformity has been subject to repair 4 or more times by BMW or its
agents AND the buyer has notified BMW of
the need for the repair of the nonconfor-
mity; OR
• The vehicle is out of service by reason of repair of nonconformities by BMW or its
agents for a cumulative total of more than
30 calendar days after delivery of the
vehicle to the buyer.
NOTICE TO BMW AS REQUIRED ABOVE
SHALL BE SENT TO THE FOLLOWING
ADDRESS: BMW of North America, LLC
Customer Relations and Services Department
P.O. Box 1227
Westwood, New Jersey 07675-1227 1 800 831-1117
8. The following remedies may be sought in
BBB AUTO LINE: repairs, reimbursement for
money paid to repair a vehicle or other
expenses incurred as a result of a vehicle
nonconformity, repurchase or replacement of
your vehicle and compensation for damages
and remedies available under BMW’s written
warranty or applicable law.
9. The following remedies may notbe
sought in BBB AUTO LINE: punitive or
multiple damages, attorneys’ fees, or conse-
quential damages other than as provided in
California Civil Code Section 1794(a) and (b).
10. You may reject the decision issued by a
BBB AUTO LINE arbitrator. If you reject the
decision, you will be free to pursue further
legal action. The arbitrator’s decision and
any findings will be admissible in a court
action. 11. If you accept the arbitrator’s decision,
BMW will be bound by the decision, and will
comply with the decision within a reasonable
time not to exceed 30 days after we receive
notice of your acceptance of the decision.
12. Please call
BBB AUTO LINE at 1-800-
955-5100 for further details about the
program.
Special Programs
SOMETIMES BMW OF NORTH AMERICA
OFFERS A SPECIAL ADJUSTMENT
PROGRAM TO PAY ALL OR PART OF THE
COST OF CERTAIN REPAIRS BEYOND
THE TERMS OF THE WARRANTY.
CHECK WITH YOUR BMW CENTER TO
DETERMINE WHETHER ANY ADJUST-
MENT PROGRAM IS APPLICABLE TO
YOUR MOTOR VEHICLE.
BMW Import Processing
Centers
As a BMW owner, you will experience BMW
quality first hand. Our dedication to excel-
lence in design, engineering, and service is
among the best in the world. And we invest
heavily every year in our people and facilities
to ensure that our quality standards are
consistently applied from the factory to the
BMW center.
Each BMW is inspected after its manufac-
ture. Imperfections in the mechanical and
electrical systems or damage to the sheet
metal, paint, trim or other components of the
vehicle that may occur during transportation
from the factory are normally detected and
corrected. Any defect in material or
workmanship that may occur during the
warranty period is covered under the New
Vehicle Limited Warranty.
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BMW Roadside Assistance
The BMW Roadside Assistance Program
reflects BMW’s commitment to your
complete satisfaction with the BMW
ownership experience.
It is available for U.S. version BMWs in all 50
states, Canada, and Puerto Rico 24 hours a
day, 365 days a year.
It is a valuable benefit provided to you at no
additional cost. (Subject to certain limitations
and exclusions noted on page 30).
Owner’s Eligibility
You are covered if your vehicle is:
– A new BMW automobile, distributed by BMW NA, and purchased at an authorized
BMW center, OR;
– A new BMW automobile, purchased under the BMW NA European Delivery
Plan, OR;
– A new, U.S. version, BMW automobile purchased under the Diplomatic or
Military Sales programs, operated in any
of the 50 states, Canada and Puerto Rico.
Coverage is provided for the vehicle itself,
regardless of the driver. Protection is
concurrent with the New Vehicle Limited
Warranty.
Effective 1-1-06, protection is provided for 4
years/unlimited miles. NOTE: This does not
affect warranty coverage which remains at 4
years/50,000 miles.
Getting Started
A temporary Roadside Assistance card can
be found inside of your vehicle portfolio. It
contains the 24-hour toll-free number for
Roadside Assistance.
For your convenience a decal, showing the
same information as the Roadside
Assistance card, has been affixed to the tool
kit cover on the trunk lid.
In a few weeks you will receive a permanent
Roadside Assistance card by mail. The date
of purchase and the vehicle identification
number (VIN) are embossed on the card.
This card should be carried by the driver of your BMW automobile.
Calling For Assistance
The toll-free BMW Roadside Assistance
number (800-332-4269) is answered by a
BMW Roadside Assistance service repre-
sentative. In order for you to receive quick
and reliable services, it is essential that you
should provide detailed and accurate infor-
mation to the service representative.
Be prepared to give:
1. Your name and address.
2. Your complete Vehicle Identification
Number (found on your vehicle registra-
tion, your permanent Roadside
Assistance card or on the bottom driver’s
side of your windshield).
3. Model description of your vehicle.
4. Date of purchase.
5. License plate number of your vehicle.
6. Vehicle location (including nearby cross- roads/intersections, highway mile
markers, street numbers, landmarks, etc.).
7. Location you are calling from (including a telephone number where you can be
reached). If you are calling from a public
phone wait there for the return call. Do
not leave this location without informing
the Roadside Assistance service repre-
sentative.
8. A description of your vehicle’s problem. Specific and accurate information will
enable the Roadside Assistance service
representative to provide the proper help.
Auto Valet Service. Should there be a need
beyond BMW Roadside Assistance, Auto
Valet will provide a personal assistant who
will help in every way to get you to your final
destination. Auto Valet will help you locate a
rental car or taxi agency, hotel or even help
procure airline reservations. In the event of
an emergency, this service will assist you in
getting information out to the proper party
whether it is business or personal. If we are
unable to contact one of your party, the
message relay service will document the
information, and will make reasonable efforts
to deliver the message to the message
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recipient.
Personal Trip Routing. Leave the planning
to us. Simply give one of our Roadside
Assistance service representatives a call,
and we’ll provide you with detailed, easy to
read, computerized trip itinerary and
companion map package. Please allow two
weeks to process your request.
Services
From the information you provide, the BMW
Roadside Assistance service representative
will determine the type of help required.
Dispatch Service
A service provider will be dispatched to the
site of your disabled vehicle.
On-Site Assistance
On-site service for vehicle disablements
such as flat tires, dead batteries, and out of
fuel conditions is provided up to a maximum
of $100.00 per incident by BMW Roadside
Assistance.
The cost for parts and fuel, when used on-
site, are the responsibility of the owner/driver.
The New Vehicle Limited Warranty does not
cover any of the above on-site services.
Lock-Out
Your BMW is equipped with an advanced
entry system, which cannot be bypassed by
traditional locksmith methods without signifi-
cant damage to your vehicle. BMW encour-
ages you to always carry your spare wallet
key separately from your other keys.
However, in the event that you find yourself
locked out, a simple telephone call to
Roadside Assistance will help you get back
on the road. A representative will help you
find transportation or arrange towing service
to the nearest BMW center. Related towing
costs will be compensated up to $100 per
incident. You, or the person driving your
vehicle, are responsible for any expenses
related to replacement keys.
Towing Service
In the event of a mechanical breakdown
normally covered under the New Vehicle Limited Warranty, your vehicle will be trans-
ported (at no cost) to the nearest authorized
BMW center. Your vehicle is also covered in
the event of an accident or collision.
If a breakdown occurs after normal business
hours, your vehicle will be transported to a
secure location and transported to the
nearest authorized BMW center on the next
business day.
If you request that the vehicle be taken to a
location other than the nearest authorized
BMW center, any additional expense will be
your responsibility.
However, you may request (at no cost) to be
taken to a different BMW center as long as it
is within 50 additional miles of the "nearest"
BMW center.
Towing requests for vehicles disabled
because of casualty, fire, act of God, or viola-
tion of law (federal, state or local) are
provided at the expense of the owner/driver.
If it is necessary for you to have your vehicle
towed through your own arrangements,
you
must contact BMW Roadside Assistance
for prior authorization and instructions on
claim procedures. All claims must be
submitted within sixty (60) days of the
disablement or occurrence, accompanied by
the original receipts. Claims received after
that time period may not be honored and are
subject to the full discretion of BMW
Roadside Assistance. If BMW Roadside
Assistance is not contacted for "prior"
authorization, the maximum coverage for
towing is $100.00.
Sign-and-Drive
Typically, if you are within the terms of your
warranty, the services you receive under the
BMW Roadside Assistance program will not
require payment. In most cases, you will
simply sign a receipt from the provider of
services.
Trip Interruption Benefits
Trip interruption benefits are provided for
mechanical breakdowns as follows:
– Breakdowns that are warranty related, and;
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– Must occur in excess of 100 miles from the driver’s residence, and;
– Repairs cannot be completed during normal business hours on the same day
of breakdown.
Reimbursements will be made for meals,
lodging, car rentals, and alternate transporta-
tion to bring the driver and the BMW
automobile together after the vehicle has
been repaired by an authorized BMW center.
Original receipts must accompany all
reimbursement requests.
Trip interruption coverage is limited to
$750.00 per incident, for a maximum of five
days per incident.
Always contact BMW Roadside Assistance
for trip interruption benefits. They will assist
in making all the necessary arrangements.
Car Rental Discounts
Discounts of up to 30% are available from
Alamo, Avis, Dollar, Hertz and National car
rental companies. Benefits may vary with
each company and location, and are subject
to change without notice.
Simply display your Roadside Assistance
card (showing the applicable Plan number)
during reservation and at the time of rental to
secure your discount.
Exclusions
Specifically excluded from coverage are:
– Fines, taxes, or impound towing fees caused by a violation of local or state law.
– Expenses related to hazardous weather conditions (removal from snow, ice, etc.).
– Expenses for the removal of snow tires, and mounting or removal of snow chains.
Services provided through 12-31-05 by
Cross Country Motor Club, Inc., Boston, MA
02155, except in Alaska, California, Hawaii,
Oregon, Wisconsin and Wyoming where
services are provided by Cross Country
Motor Club of California, Inc., Boston, MA
02155.
Effective 1-1-06, services provided by AAA
and its affiliated clubs in the United States.
The BMW Roadside Assistance Program is
not a warranty and does not affect your
rights under the New Vehicle Limited
Warranty.
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Summary of BMW Limited Warranties
*The California Emissions Control System Limited Warranty applies to all 2006 U.S. specifica- tion BMW vehicles sold, leased, and/or registered in California, Maine, Massachusetts or
Vermont.
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New Vehicle Limited Warranty
– 2006 Models (Valid Only in
the U.S.A. and Puerto Rico)
Warrantor
BMW NA warrants 2006 U.S. specification
vehicles distributed by BMW NA or sold
through the BMW NA European Delivery
Program against defects in materials or
workmanship to the first retail purchaser, and
each subsequent purchaser.
Warranty Period
The warranty period is 48 months or 50,000
miles, whichever occurs first.
Warranty Begins
This warranty begins on the date of first
retail sale, or the date the vehicle is first
placed in service as a demonstrator or
company vehicle, whichever is earlier.
Warranty Coverage
To obtain service under this warranty, the
vehicle must be brought, upon discovery of a
defect in material or workmanship, to the
workshop of any authorized BMW center,
during normal business hours. The BMW
center will, without charge for parts or labor,
either repair or replace the defective part(s)
using new or authorized remanufactured
parts. The decision to repair or replace said
part(s) is solely the prerogative of BMW NA.
Parts for which replacements are made
become the property of BMW NA.
In all cases, a reasonable time must be allowed
for warranty repairs to be completed after the
vehicle is received by the BMW center.
Safety Belt Warranty - Kansas
Safety belts are covered under the BMW
New Vehicle Limited Warranty for defects in
material or workmanship for a period of 10
years, unlimited mileage from the date of
purchase. In order to be eligible for this
coverage, the vehicle must be a new car
retailed in the State of Kansas and the repair
performed by an authorized BMW center in
Kansas.
Towing/Other Owner Benefits
A 24-hour Roadside Assistance Program is
available to every BMW owner during the
new vehicle warranty period.
Roadside assistance and other owner
benefits are available by calling: 1-800-332-4269
For additional details on towing and other
owner benefits please refer to the BMW
Roadside Assistance section of this
Statement (page 28).
Other Items
Wheel alignment, balancing and wiper blade
inserts are covered up to 2,000 miles.
Items which are subject to wear and tear
or deterioration due to driving habits or
conditions, such as brake pads/linings,
brake discs, clutch disc, pressure plate,
filters, upholstery, trim and chrome items,
paint finish, drive belts, glass, and similar
items, are specifically limited to defects
in material or workmanship.
This warranty does not apply to the
following:
Damage which results from negligence,
improper operation of the vehicle, improper
repair, lack of or improper maintenance,
environmental influences, flood, accident or
fire damage, road salt corrosion, or use of
improper or contaminated fuel.
Damage to the engine, transmission or any
related component caused by improper
shifting of the transmission.
Maintenance services and parts when
replaced during maintenance such as spark
plugs, lubricants, fluids, engine tuneup parts,
replacement of filters, coolant, and refriger-
ant.
Failure to maintain the vehicle properly in
accordance with the instructions in the
Owner’s Manual or the Service section of
this Statement, that results in the failure of
any part of the vehicle.
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Modification of the vehicle or installation of
any performance accessories or components
attached to the vehicle which alters the origi-
nal engineering and/or operating specifica-
tions or which result in damage to the other
original components, electrical interference,
electrical short, radio static, water leaks and
wind noise.
Tires are warranted by their respective
manufacturer as detailed in the applicable
tire manufacturer’s warranty statements.
Instructions for proper tire care and mainte-
nance are contained in the Owner’s Manual.
Should you experience difficulty in obtaining
warranty service from a tire manufacturer,
your authorized BMW center will assist you
in resolving the difficulty.
Non-BMW Parts – While you may elect to
use non-genuine BMW parts for mainte-
nance or repair services, BMW NA is not
obligated to pay for repairs that include non-
genuine BMW parts or for any damage
resulting from the use of non-genuine parts.
BMW will not accept any liability for any
parts and accessories not approved by
BMW.
This warranty shall be null and void if the
vehicle identification number has been
altered or cannot be read, if the odometer
has been replaced or altered and the true
mileage cannot be determined, if the
vehicle has been declared a total loss or
sold for salvage purposes, or if the vehicle
has been used in any competitive event.General
These warranties give you specific legal
rights, and you may also have other rights
which vary from state to state.
THE DURATION OF ANY IMPLIED
WARRANTIES, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY, IS
LIMITED TO THE DURATION OF THE
EXPRESS WARRANTIES HEREIN. BMW
NA HEREBY EXCLUDES INCIDENTAL AND
CONSEQUENTIAL DAMAGES, INCLUDING
LOSS OF TIME, INCONVENIENCE, OR
LOSS OF USE OF THE VEHICLE, FOR ANY
BREACH OF ANY EXPRESS OR IMPLIED
WARRANTY, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY,
APPLICABLE TO THIS PRODUCT.
Some states do not allow limitations on how
long an implied warranty lasts, or the exclu-
sion or limitation of incidental or consequen-
tial damages, so the above limitations and
exclusions may not apply to you.
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Limited Warranty –
Rust Perforation 2006 Models
BMW NA warrants this original vehicle
against defects in materials or workmanship
which will result in rust perforation of the
vehicle body for a period of 12 years
unlimted mileage, commencing on the date
of first retail sale, or the date the vehicle is
first placed in service as a demonstrator or
company vehicle, whichever is earlier.
To obtain service under this warranty, the
vehicle must be brought, upon discovery of
any rust perforation, to the workshop of any
authorized BMW center. This BMW center
will, without charge for parts or labor, either
repair or replace the defective part(s). The
decision to repair or replace said part(s) is
solely the prerogative of BMW of North
America. Parts for which replacements are
made become the property of BMW of North
America.
REQUIRED MAINTENANCE:
In order to keep this warranty in effect, the
vehicle must be inspected at least every two
years. Any areas requiring preventative
maintenance must be repaired. (THIS
INSPECTION/MAINTENANCE IS AT THE
OWNER’S EXPENSE).
The Inspection/Maintenance consists of:
a. Washing the chassis before inspection, if necessary, due to dirt accumulation.
b. Repairing any damages to undercoating or paint due to stone chips, gravel
erosion, scratches, or other external influ-
ences.
BMW of North America makes no other
express warranty on this product except the
new car warranty or the warranty as to the
emission control system. THE DURATION
OF ANY IMPLIED WARRANTIES, INCLUD-
ING THE IMPLIED WARRANTY OF
MERCHANTABILITY, IS LIMITED TO THE
DURATION OF THE EXPRESS
WARRANTIES HEREIN.
BMW OF NORTH AMERICA HEREBY
EXCLUDES INCIDENTAL AND CONSE-
QUENTIAL DAMAGES, INCLUDING LOSS OF TIME, INCONVENIENCE, OR LOSS OF
USE OF THE VEHICLE, FOR ANY BREACH
OF ANY EXPRESS OR IMPLIED
WARRANTY, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY,
APPLICABLE TO THIS PRODUCT.
Some states do not allow limitations on how
long an implied warranty lasts, or the exclu-
sion or limitation of incidental or consequen-
tial damages, so the above limitations and
exclusions may not apply to you.
This warranty gives you specific legal rights,
and you may also have other rights which
vary from state to state. Any legal claim or
action arising from any express or implied
warranty contained herein must be brought
within 12 months of the date it arises.
This warranty does not apply to the
following:
a. Damage caused by negligence, improper
accident damage repairs, or improper use.
b. Damage attributable to failure to perform required inspections/maintenance at the
specified intervals or in accordance with
the BMW rust inspection/maintenance
program instructions. Proof must be
provided by a paid invoice or filling in the
appropriate boxes in the Service Section
of this Statement.
BMW will not accept any liability for any
parts and accessories not approved by
BMW.
This warranty shall be null and void if the
vehicle identification number has been
altered or cannot be read, if the odometer
has been replaced or altered and the true
mileage cannot be determined, if the
vehicle has been declared a total loss or
sold for salvage purposes, or if the vehicle
has been used in any competitive event.
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Federal Emissions System
Defect Warranty (Valid only in
the U.S.A. and Puerto Rico)
This warranty applies only to U.S. specifica-
tion vehicles distributed by BMW of North
America (BMW NA) or sold through the
BMW NA European Delivery Program.
In accordance with the defect warranty provi-
sions of section 207(b) of the Clean Air Act,
BMW NA warrants to the first retail
purchaser, and each subsequent purchaser,
that the car (a) was designed, built and
equipped so as to conform, at the time of
sale, with all regulations of the U.S.
Environmental Protection Agency applicable
at the time of manufacture and (b) is free
from defects in materials and workmanship
which would cause it to fail to conform with
applicable regulations for a period of 2 years
or 24,000 miles, whichever occurs first,
except for specific emission control compo-
nents (as listed on page 38), for which the
warranty period is 8 years or 80,000 miles,
whichever occurs first.
This warranty begins on the date of first retail
sale, or the date the vehicle is first placed in
service as a demonstrator or company
vehicle, whichever is earlier.
Warranty claims must be made as soon as
reasonably possible after a defect is discov-
ered. To make a claim, the car must be
brought to any authorized BMW center
during normal business hours.
The BMW center will, without charge for
parts or labor (including diagnosis), either
repair or replace the defective part, if any.
The decision whether to repair or replace
said parts is solely the prerogative of BMW
NA and must be expected to correct the
failure of the warranted part. Parts for which
replacements are made become the
property of BMW NA. In all cases, a reason-
able time must be allowed for warranty
repairs to be completed after the car is
received by the BMW center.
For assistance in determining which specific
parts or components of your vehicle are
covered under this warranty, please contact your BMW center.
It is the owner’s responsibility to have all
scheduled inspection and maintenance
services performed (at the owner’s expense),
as prescribed in the maintenance schedule
for the BMW Emission Control System.
Service intervals are computed by the
onboard BMW service interval indicator and
displayed on the instrument panel. The
instructions for proper maintenance and use
can be found in the Owner’s Manual. It is
strongly recommended that any replacement
parts used for maintenance, repair or
replacement of emission control systems be
certified BMW Service Parts or BMW
Authorized Remanufactured Parts. Without
invalidating this warranty, the owner may
elect to have maintenance, repair or replace-
ment of the emission control systems
performed by any automotive repair estab-
lishment, or elect to use parts other than
certified BMW Service Parts. However, the
cost of such service or parts will not be
covered under this warranty, except in
emergency situations. In an emergency
situation, where an authorized BMW center
or a warranty replacement part is not reason-
ably available (within 30 days), repairs may
be performed at any available service estab-
lishment using any equivalent part. BMW NA
will reimburse the owner for such emergency
repairs (including labor, parts and diagnosis
not to exceed BMW NA rates for labor, parts,
and diagnosis in said area) that are covered
under this warranty. Replaced parts and paid
invoices must be presented at a BMW
center as a condition of reimbursement for
emergency repairs not performed by a BMW
center.
The use of replacement parts, which are not
of equivalent quality, may impair the effec-
tiveness of the emission control system. If
other than certified BMW Service Parts or
Authorized Remanufactured Parts are used
for maintenance, repair or replacement of
components affecting emission control, the
owner should obtain assurances that such
parts are warranted by their manufacturer to
be equivalent to genuine BMW parts in
performance and durability. BMW NA
assumes no liability under this warranty with
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respect to parts other than genuine BMW
parts.
However, the use of non-BMW replacement
parts or non-EPA certified parts does not
invalidate the warranty on other components,
unless non-BMW parts or non-EPA certified
parts cause damage to warranted parts.
What is not covered
This warranty does not cover malfunctions
caused by any of the following: accident,
flood, misuse, improper adjustment, modifi-
cation, alteration, tampering, disconnection,
improper or inadequate maintenance, use of
leaded fuel or fuels containing more than
10% ethanol, or other oxygenates with more
than 2.8% oxygen by weight (i.e., more than
15% MTBE or more than 3% methanol plus
an equivalent amount of co-solvent).
The replacement of maintenance parts, such
as spark plugs, filters and similar items used
in required maintenance services, the repair
or replacement of maintenance parts beyond
the first required inspection/maintenance, or
if the part has been replaced earlier for
reasons other than it being defective.
The car or any part of the car unless a failure
causes the car to fail to conform to applica-
ble emission regulations.
Any car on which the odometer has been
replaced or altered and the true mileage
cannot be determined.
The car, if the vehicle identification number is
altered or cannot be read, or if the car has
been declared a total loss or sold for salvage
purposes.
General
These warranties give you specific legal
rights, and you may also have other rights
which vary from state to state.
THE DURATION OF ANY IMPLIED
WARRANTIES, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY, IS
LIMITED TO THE DURATION OF THE
EXPRESS WARRANTIES HEREIN.
BMW NA HEREBY EXCLUDES INCIDENTAL
AND CONSEQUENTIAL DAMAGES,
INCLUDING LOSS OF TIME, INCONVE- NIENCE, OR LOSS OF USE OF THE
VEHICLE, FOR ANY BREACH OF ANY
EXPRESS OR IMPLIED WARRANTY,
INCLUDING THE IMPLIED WARRANTY OF
MERCHANTABILITY, APPLICABLE TO THIS
PRODUCT.
Some states do not allow limitations on how
long an implied warranty lasts, or the exclu-
sion or limitation of incidental or consequen-
tial damages, so the above limitations and
exclusions may not apply to you.
Additionally, if you are a California, Maine,
Massachusetts or Vermont resident and your
vehicle is registered in that state, your
vehicle is eligible for California Emissions
Warranty coverage.
These federal warranty provisions also apply
to all vehicles sold in all U.S. states and terri-
tories regardless of whether a state has
enacted state warranty provisions that differ
from the federal provisions.
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