mileage BMW 6 SERIES COUPE 2004 E63 Service and warranty information

BMW Maintenance Program –
2004 645Ci
Maintenance Programs are a benefit
designed to help reduce the cost of owner-
ship.
2004 6 Series model vehiclespurchased
from any Authorized BMW center in the
United States or Puerto Rico are covered by
Full Maintenance for 48 months or 50,000
miles, whichever occurs first. Coverage
begins on the date of first retail sale or the
date the vehicle is first placed in service as a
demonstrator or company vehicle, whichever
is earlier.
Any authorized BMW center in the United
States or Puerto Rico will perform the sched-
uled maintenance services on your vehicle at
no expense to you. The maintenance sched-
ule intervals are based on average driving
conditions and operation.
Should you
request more frequent maintenance
service, the cost of these services will not
be covered by the Maintenance Program.
Coverage
Full Maintenancecovers all factory recom-
mended maintenance, as determined by the
Service Interval Indicator System. Additional
items that need replacement due to normal
wear and tear, and that are not covered by
the original New Vehicle Limited Warranty -
such as brake pads, brake rotors, and wiper
blades inserts - are included, provided wear
and tear exceeds BMW wear limits. Any
adjustments required due to normal operating
conditions are also included. See pages 6-7
of this statement for additional information.
Maintenance Intervals
Time intervals should be followed using the
maintenance interval as indicated by the
BMW Service Interval Display.
This BMW Service and Warranty Information
Statement should be presented to your BMW
center when maintenance is required. Your
BMW center will stamp this book document-
ing the services or maintenance performed.
Exclusions from coverage
-Items reimbursable under your New
Vehicle Limited Warranty.
- Gasoline.
- Windshield washer additive (except when
in conjunction with scheduled maintenance).
- Tires, wheel alignment, tire balance and
rotation.
- Wear and tear of soft trim items, such as:
seats, carpets, moldings, headliner, door
panels and all chrome trim.
- Damage detected when performing the
rust perforation inspection.
- Damage which results from negligence,
improper operation of the vehicle, wear and
tear or deterioration due to driving habits or
conditions, improper repair, environmental
influences, flood, accident or fire damage,
road salt corrosion, alteration, installation of
non-BMW accessories, or use of improper,
poor quality or contaminated fuel.
- Altered or unreadable Vehicle Identification
Number (VIN) or odometer irregularities or
vehicles where the true mileage cannot be
determined.
- Maintenance or repair after the vehicle is
deemed a total loss.
- Maintenance or repairs performed by other
than an Authorized BMW center within the
United States or Puerto Rico.
- Vehicles used in competitive events.
- Oil changes performed outside the recom-
mended maintenance intervals as indicated
by the Service Interval Display.
1

Maintenance System
The BMW Maintenance System has been
devised with the following objectives: to
maximize vehicle safety, reliability, and resale
value by minimizing breakdowns resulting
from wear, and minimizing cost and inconven-
ience by computing maintenance intervals
based upon the specific manner in which
each individual vehicle is driven.
Maintenance intervals on motor vehicles have
conventionally been specified based upon
accumulated mileage. However, driving condi-
tions have a major influence on routine
maintenance requirements; distance traveled
is only one of the significant factors. A vehicle
driven for 50,000 miles of short trips in the
city with numerous cold starts, prolonged
periods of idling, stop-and-go driving, and
high engine speeds during acceleration
requires more frequent maintenance intervals
than a vehicle driven for 50,000 miles for long
distances at low engine speeds primarily at
operating temperature.
The advanced technologies at BMW have led
to the development of the unique BMW
Condition Based Service System which
computes the actual optimum maintenance
requirements based not only upon the
accumulated mileage, but taking into account
important factors such as high or low engine
speeds, short or long trip driving, and condi-
tion of the engine oil and brake pads.
The BMWMaintenance System
Condition Based Service CBS
CBS is a development of the Service Interval
Indicator System. Sensors and sophisticated
algorithms take even more detailed account
of the various conditions of vehicle use.
The remaining times for selected mainte-
nance tasks as well as any legally prescribed
dates are displayed to you individually:
Engine oil
Brakes – front and rear separately
Microfilter
Brake fluid
Spark plugs
Vehicle check
Required State Inspection(s)
CBS thus determines the current and future
maintenance requirements. This data can
also be read from the vehicle key by your
BMW Service Advisor and used to propose
the optimum scope of maintenance.
Have maintenance and repair work performed
by your BMW center. Make sure that the
maintenance work is stamped in this Service
and Warranty Information Statement. These
entries are the evidence of regular mainte-
nance of your vehicle and a requirement for
warranty claims.
2

Green lamps
No service is currently required.
You can request more detailed information on
every entry.
Turn the controller to scroll through the list,
then confirm the selected entry.
Confirm to exit the list.
The vehicle’s current service status is auto-
matically saved in the vehicle’s ignition key.
The Service Advisor at your BMW center has
a device called a key reader. When your
Service Advisor inserts your key into the key
reader, all pertinent vehicle and servicing
data will be available, and a customized
maintenance checklist is printed out based on
the specific operations called for by the
Condition Based Service.
The performance of certain subsequent
maintenance elements, as required by the
BMW New Vehicle Limited Warranty, will be
specified at intervals computed by the BMW
Service Interval Indicator as follows:
– Oil Service: Engine oil should be changed
with the engine at operating temperature.
Note:Change oil at least once a year.
All 2004 model year 6 Series are factory-
filled with BMW High Performance Synthetic
oils. At the time of the printing of this booklet,
the following oils are strongly recommended
and approved by BMW:
•BMW High Performance 5W-30 Synthetic
Oil (BMW part number 07 51 0 017 866)
•Mobil 1 5W-30
•Mobil 1 5W-40
BMW is evaluating various synthetic oils for
inclusion in our list of recommended engine
oils. For the most current list of synthetic oils,
please contact your BMW center, or call
BMW of North America, Inc. at 1-800-831-
1117. You can also obtain this information
from our website, www.bmwusa.com/.
If you need to add oil between oil changes
and are unable to obtain BMW High
Performance Synthetic Oil, Mobil 1 or another
special oil on the list, use a synthetic oil with
an API rating of SH or higher.
The following maintenance elements must be
performed at the mileage/time stated (time
intervals begin from the vehicle’s production
date):
- Brake Fluid Service: Change brake fluid
every two years, or when specified by CBS.
- Oxygen Sensor Service: The oxygen
sensor deteriorates strictly on a mileage
basis and must therefore be replaced
every 100,000 miles to maximize vehicle
fuel economy and minimize exhaust pollu-
tion.
- Spark Plug Service: Replace at 100,000
miles, or when specified by CBS.
4

For your convenience, you may also wish to
have your BMW center perform any neces-
sary operations to fulfill any state inspection
requirements in your area concurrent with the
maintenance elements specified above during
other repairs.
Make sure that confirmation of maintenance
work is always entered in this Service and
Warranty Information Statement. You may
need this for any warranty claims that
become necessary, and later on as evidence
that your car has been given the correct and
regular maintenance that justifies its resale or
trade-in value.
BMW has applied the most modern techno-
logical advances not only to the design and
production of your vehicle, but also to
computing of the optimum maintenance inter-
val for your type of operations and driving
style. Your BMW center has made a substan-
tial investment in unique BMW special service
tools to enable his BMW factory trained
service technicians to perform quality repairs
on your BMW in minimal time. He/she looks
forward to serving your every service need
and to help maximize your satisfaction with
your BMW, its longevity, and resale value.
Quality Certification I
For a detailed list of items inspected, refer to
the Quality Certification I form provided to the
Owner at time of delivery. A copy of the form
is on file at the selling BMW center.
Special Note
The maintenance requirements for your
vehicle are determined dynamically by the
Service Interval Indicator System (CBS). The
maintenance items stated herein reflect the
latest information available at the time of the
printing of this statement, and are subject to
change. The most current maintenance
recommendations are available from your
authorized BMW center.
5
Quality Certification I
Performed by (selling BMW center/Stamp with Code)
FREE OF CHARGE
Date _______________ Mileage _______________________
Authorized
Signature of Service Manager _________________________

Emission Control
Maintenance Schedule
The maintenance schedule as shown is
required for the proper functioning of the
emission control systems for optimum vehicle
performance and fuel economy.
Basic Engine
Engine oilAs specified by CBS
Engine oil filter As specified by CBS
Fuel System
Air filterAs specified by CBS
Ignition System
Spark plugs As specified by CBS
Emission Control Components
Oxygen sensorReplace at intervals
of 100,000 miles
Oxygen Sensor Service: The oxygen sensor
deteriorates strictly on a mileage basis and
must therefore be replaced to maximize
vehicle fuel economy and minimize exhaust
pollution.
16

Customer Assistance
Information
Your satisfaction with our product and the
services provided by authorized BMW centers
is of great importance to us. We take pride in
our product, as does the BMW center who
services it. If you should ever have a question
regarding your BMW center’s service or your
BMW's performance, we recommend that you
contact your authorized BMW center. Should
you travel to an unfamiliar area, the BMW
center directory provided at the time of deliv-
ery will help you locate the nearest authorized
BMW center. The centers listed are equipped
to help you with virtually all BMW related
matters.
When contacting an authorized BMW center,
we suggest that depending upon the nature
of your contact, you discuss it with either the
Sales, Service, or Parts Manager.
As all matters are resolved at the BMW
center level, it is important that they be given
the opportunity to provide a solution. Should
you feel that you were not provided with the
proper response, we urge you to contact the
General Manager or BMW Center Operator.
Despite the best intentions of all parties, a
misunderstanding may occur between you
and your BMW center. Should this occur and
you require further assistance, you may wish
to contact the BMW NA Customer Relations
Department at 1- 800-831-1117 or though
our website @ www.bmwusa.com. When
contacting, we ask that you provide the
following information:
1. Your name, address and telephone
number.
2. Vehicle Identification Number (last seven
digits).
3. Vehicle’s delivery date.
4. Vehicle mileage.
5. Selling BMW center’s name.
6. Servicing BMW center’s name.
7. Description of the problem.A BMW NA Customer Relations
Representative will carefully review all the
facts involved and let you know what further
action will be taken in conjunction with your
BMW center. Please remember: the first step
in resolving a complaint is to contact the
authorized BMW center that performed the
work on your vehicle. They have the neces-
sary equipment and the personnel to achieve
this goal.
We are confident that every effort will be
made to ensure your satisfaction.
24

New Vehicle Limited Warranty –
2004 Models (Valid Only in the
U.S.A. and Puerto Rico)
Warrantor
BMW NA warrants 2004 U.S. specification
vehicles distributed by BMW NA or sold
through the BMW NA European Delivery
Program against defects in materials or
workmanship to the first retail purchaser, and
each subsequent purchaser.
Warranty Period
The warranty period is 48 months or 50,000
miles, whichever occurs first.
Warranty Begins
This warranty begins on the date of first
retail sale, or the date the vehicle is first
placed in service as a demonstrator or
company vehicle, whichever is earlier.
Warranty Coverage
To obtain service under this warranty, the
vehicle must be brought, upon discovery of a
defect in material or workmanship, to the
workshop of any authorized BMW center,
during normal business hours. The BMW
center will, without charge for parts or labor,
either repair or replace the defective part(s)
using new or authorized remanufactured
parts. The decision to repair or replace said
part(s) is solely the prerogative of BMW NA.
Parts for which replacements are made
become the property of BMW NA.
In all cases, a reasonable time must be allowed
for warranty repairs to be completed after the
vehicle is received by the BMW center.
Safety Belt Warranty - Kansas
Safety belts are covered under the BMW New
Vehicle Limited Warranty for defects in
material or workmanship for a period of 10
years, unlimited mileage from the date of
purchase. In order to be eligible for this
coverage, the vehicle must be a new car
retailed in the State of Kansas and the repair
performed by an authorized BMW center in
Kansas.
Towing/Other Owner Benefits
A 24-hour Roadside Assistance Program is
available to every BMW owner during the new
vehicle warranty period.
Roadside assistance and other owner
benefits are available by calling:
1-800-332-4269
For additional details on towing and other
owner benefits please refer to the BMW
Roadside Assistance section of this
Statement (page 26).
Other Items
Wheel alignment, balancing and wiper blade
inserts are covered up to 2,000 miles.
Items which are subject to wear and tear
or deterioration due to driving habits or
conditions, such as brake pads/linings,
brake discs, clutch disc, pressure plate,
filters, upholstery, trim and chrome items,
paint finish, drive belts, glass, and similar
items, are specifically limited to defects in
material or workmanship.
This warranty does not apply to the follow-
ing:
Damage which results from negligence,
improper operation of the vehicle, improper
repair, lack of or improper maintenance,
environmental influences, flood, accident or
fire damage, road salt corrosion, or use of
improper or contaminated fuel.
Damage to the engine, transmission or any
related component caused by improper shift-
ing of the transmission.
Maintenance services and parts when
replaced during maintenance such as spark
plugs, lubricants, fluids, engine tuneup parts,
replacement of filters, coolant, and refriger-
ant.
Failure to maintain the vehicle properly in
accordance with the instructions in the
Owner’s Manual or the Service section of this
Statement, that results in the failure of any
part of the vehicle.
30

Modification of the vehicle or installation of
any performance accessories or components
attached to the vehicle which alters the origi-
nal engineering and/or operating specifica-
tions or which result in damage to the other
original components, electrical interference,
electrical short, radio static, water leaks and
wind noise.
Tires are warranted by their respective
manufacturer as detailed in the applicable tire
manufacturer’s warranty statements.
Instructions for proper tire care and mainte-
nance are contained in the Owner’s Manual.
Should you experience difficulty in obtaining
warranty service from a tire manufacturer,
your authorized BMW center will assist you in
resolving the difficulty.
Non-BMW Parts – While you may elect to use
non-genuine BMW parts for maintenance or
repair services, BMW NA is not obligated to
pay for repairs that include non-genuine BMW
parts or for any damage resulting from the
use of non-genuine parts.
BMW will not accept any liability for any
parts and accessories not approved by
BMW.
This warranty shall be null and void if the
vehicle identification number has been
altered or cannot be read, if the odometer
has been replaced or altered and the true
mileage cannot be determined, if the
vehicle has been declared a total loss or
sold for salvage purposes, or if the vehicle
has been used in any competitive event.
General
These warranties give you specific legal
rights, and you may also have other rights
which vary from state to state.
THE DURATION OF ANY IMPLIED
WARRANTIES, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY, IS
LIMITED TO THE DURATION OF THE
EXPRESS WARRANTIES HEREIN. BMW
NA HEREBY EXCLUDES INCIDENTAL AND
CONSEQUENTIAL DAMAGES, INCLUDING
LOSS OF TIME, INCONVENIENCE, OR
LOSS OF USE OF THE VEHICLE, FOR ANY
BREACH OF ANY EXPRESS OR IMPLIED
WARRANTY, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY,
APPLICABLE TO THIS PRODUCT.
Some states do not allow limitations on how
long an implied warranty lasts, or the exclu-
sion or limitation of incidental or consequen-
tial damages, so the above limitations and
exclusions may not apply to you.
The BMW Certified Pre-Owned limited
warranty is applicable to the retail purchaser
and each subsequent retail purchaser (not for
resale purposes) of the CPO vehicle sold
through an authorized BMW center for 2
years or 50,000 miles from the effective date,
whichever occurs first.
31

Limited Warranty –
Rust Perforation 2004 Models
BMW NA warrants this original vehicle
against defects in materials or workmanship
which will result in rust perforation of the
vehicle body for a period of 6 years, without
mileage limitation, commencing on the date
of first retail sale, or the date the vehicle is
first placed in service as a demonstrator or
company vehicle, whichever is earlier.
To obtain service under this warranty, the
vehicle must be brought, upon discovery of
any rust perforation, to the workshop of any
authorized BMW center. This BMW center
will, without charge for parts or labor, either
repair or replace the defective part(s). The
decision to repair or replace said part(s) is
solely the prerogative of BMW of North
America. Parts for which replacements are
made become the property of BMW of North
America.
REQUIRED MAINTENANCE:
In order to keep this warranty in effect, the
vehicle must be inspected at least every two
years. Any areas requiring preventative
maintenance must be repaired. (THIS
INSPECTION/MAINTENANCE IS AT THE
OWNER’S EXPENSE).
The Inspection/Maintenance consists of:
a. Washing the chassis before inspection, if
necessary, due to dirt accumulation.
b. Repairing any damages to undercoating or
paint due to stone chips, gravel erosion,
scratches, or other external influences.
BMW of North America makes no other
express warranty on this product except the
new car warranty or the warranty as to the
emission control system. THE DURATION OF
ANY IMPLIED WARRANTIES, INCLUDING
THE IMPLIED WARRANTY OF
MERCHANTABILITY, IS LIMITED TO THE
DURATION OF THE EXPRESS
WARRANTIES HEREIN.
BMW OF NORTH AMERICA HEREBY
EXCLUDES INCIDENTAL AND CONSE-
QUENTIAL DAMAGES, INCLUDING LOSS
OF TIME, INCONVENIENCE, OR LOSS OFUSE OF THE VEHICLE, FOR ANY BREACH
OF ANY EXPRESS OR IMPLIED
WARRANTY, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY,
APPLICABLE TO THIS PRODUCT.
Some states do not allow limitations on how
long an implied warranty lasts, or the exclu-
sion or limitation of incidental or consequen-
tial damages, so the above limitations and
exclusions may not apply to you.
This warranty gives you specific legal rights,
and you may also have other rights which
vary from state to state. Any legal claim or
action arising from any express or implied
warranty contained herein must be brought
within 12 months of the date it arises.
This warranty does not apply to the
following:
a.Damage caused by negligence, improper
accident damage repairs, or improper use.
b. Damage attributable to failure to perform
required inspections/maintenance at the
specified intervals or in accordance with
the BMW rust inspection/maintenance
program instructions. Proof must be
provided by a paid invoice or filling in the
appropriate boxes in the Service Section
of this Statement.
BMW will not accept any liability for any
parts and accessories not approved by
BMW.
This warranty shall be null and void if the
vehicle identification number has been
altered or cannot be read, if the odometer
has been replaced or altered and the true
mileage cannot be determined, if the
vehicle has been declared a total loss or
sold for salvage purposes, or if the vehicle
has been used in any competitive event.
32

However, the use of non-BMW replacement
parts or non-EPA certified parts does not
invalidate the warranty on other components,
unless non-BMW parts or non-EPA certified
parts cause damage to warranted parts.
What is not covered
This warranty does not cover malfunctions
caused by any of the following: accident,
flood, misuse, improper adjustment, modifica-
tion, alteration, tampering, disconnection,
improper or inadequate maintenance, use of
leaded fuel or fuels containing more than
10% ethanol, or other oxygenates with more
than 2.8% oxygen by weight (i.e., more than
15% MTBE or more than 3% methanol plus
an equivalent amount of co-solvent).
The replacement of maintenance parts, such
as spark plugs, filters and similar items used
in required maintenance services, the repair
or replacement of maintenance parts beyond
the first required inspection/maintenance, or if
the part has been replaced earlier for reasons
other than it being defective.
The car or any part of the car unless a failure
causes the car to fail to conform to applicable
emission regulations.
Any car on which the odometer has been
replaced or altered and the true mileage
cannot be determined.
The car, if the vehicle identification number is
altered or cannot be read, or if the car has
been declared a total loss or sold for salvage
purposes.
General
These warranties give you specific legal
rights, and you may also have other rights
which vary from state to state.
THE DURATION OF ANY IMPLIED
WARRANTIES, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY, IS
LIMITED TO THE DURATION OF THE
EXPRESS WARRANTIES HEREIN.
BMW NA HEREBY EXCLUDES INCIDENTAL
AND CONSEQUENTIAL DAMAGES,
INCLUDING LOSS OF TIME, INCONVE-
NIENCE, OR LOSS OF USE OF THE
VEHICLE, FOR ANY BREACH OF ANYEXPRESS OR IMPLIED WARRANTY,
INCLUDING THE IMPLIED WARRANTY OF
MERCHANTABILITY, APPLICABLE TO THIS
PRODUCT.
Some states do not allow limitations on how
long an implied warranty lasts, or the exclu-
sion or limitation of incidental or consequen-
tial damages, so the above limitations and
exclusions may not apply to you. Additionally,
if you are a California, Maine, Massachusetts
or Vermont resident and your vehicle is regis-
tered in that state, your vehicle is eligible for
California Emissions Warranty coverage.
These federal warranty provisions also apply
to all vehicles sold in all U.S. states and terri-
tories regardless of whether a state has
enacted state warranty provisions that differ
from the federal provisions.
34