BMW 7 SERIES 2005 E65 Service and warranty information

Corrosion Protection
Extensive corrosion protection measures
implemented by BMW now make it possible
to offer a twelve-year unlimited mileage anti-
corrosion warranty against rust perforation on
your vehicle provided that the vehicle is
maintained in accordance with the provisions
of the New Vehicle Limited Warranty as
outlined in the Warranty Section of this
Booklet (page 32).
The major degree of corrosion protection is
due to the electrophoretic dip painting
process which cathodically deposits paint
particles on all body parts, attracting paint
particles into the minutest cavities or seams.
Body parts are designed to provide optimum
corrosion protection.
During manufacture, exterior body parts
receive an additional corrosion protection
coat. Hood, trunk, doors and other body
parts are coated with PVC and sealed from
the outside.
All floor panels receive a resilient coating of
PVC for maximum protection against damage
due to stones, etc.
Corrosion protection materials tested over
many years are applied to the surfaces of
cavities and to the entire underside of the
vehicle during and after assembly.
Requirements for maintaining the 12- year
unlimited mileage anti-corrosion warranty are
outlined in the Warranty Section of this
Booklet (page 34).
Restoring corrosion protection
Please take care that anti-corrosion material
is replaced when your car is repaired after
body or chassis damage.
BMW will not accept any liability for any
parts and accessories not approved by
BMW.
Underbody maintenance
The underbody has to be cleaned at least
once a year, in spring, with plain water in
order to remove mud, chemical sediments
and other deposits. If those materials are not
removed, corrosion (rust) will occur on metal
components.
Your BMW center will do this anti-corrosion
service for you.
WARNING
Do not apply additional undercoating or rust-
proofing on or near the exhaust manifold,
exhaust pipes, catalytic converter or heat
shields. During driving, the substance used
for undercoating could overheat and cause a
fire.
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Vehicle inspected and repaired
if necessary to BMW standards
required by BMW 12 year unlimited
mileage anti-corrosion warranty
Ye s
No
Partially*
*Remarks–explain (use repair order
if necessary)
The undersigned herewith confirms that this inspection has been carried out by the BMW
center below and this BMW center has given notification of any body repairs necessary.
Customer's
signature _______________________________________Date ____________________
Body Inspection
BMW center authorized signature ______________________________________________Performed by BMW center/Stamp with Code
Show damage location above with codes:

Stone damageDent
Scratch Collision damage
Undercoating damage (explain in remarks)
26245 2005 BMW 7 Series #EA.qxd 10/6/04 1:34 PM Page 18

Vehicle inspected and repaired
if necessary to BMW standards
required by BMW 12 year unlimited
mileage anti-corrosion warranty
Ye s
No
Partially*
*Remarks–explain (use repair order
if necessary)
The undersigned herewith confirms that this inspection has been carried out by the BMW
center below and this BMW center has given notification of any body repairs necessary.
Customer's
signature _______________________________________Date ____________________
Body Inspection
BMW center authorized signature ______________________________________________Performed by BMW center/Stamp with Code
Show damage location above with codes:

Stone damageDent
Scratch Collision damage
Undercoating damage (explain in remarks)
26245 2005 BMW 7 Series #EA.qxd 10/6/04 1:34 PM Page 19

Vehicle inspected and repaired
if necessary to BMW standards
required by BMW 12 year unlimited
mileage anti-corrosion warranty
Ye s
No
Partially*
*Remarks–explain (use repair order
if necessary)
The undersigned herewith confirms that this inspection has been carried out by the BMW
center below and this BMW center has given notification of any body repairs necessary.
Customer's
signature _______________________________________Date ____________________
Body Inspection
BMW center authorized signature ______________________________________________Performed by BMW center/Stamp with Code
Show damage location above with codes:

Stone damageDent
Scratch Collision damage
Undercoating damage (explain in remarks)
26245 2005 BMW 7 Series #EA.qxd 10/6/04 1:34 PM Page 20

Vehicle inspected and repaired
if necessary to BMW standards
required by BMW 12 year unlimited
mileage anti-corrosion warranty
Ye s
No
Partially*
*Remarks–explain (use repair order
if necessary)
The undersigned herewith confirms that this inspection has been carried out by the BMW
center below and this BMW center has given notification of any body repairs necessary.
Customer's
signature _______________________________________Date ____________________
Body Inspection
BMW center authorized signature ______________________________________________Performed by BMW center/Stamp with Code
Show damage location above with codes:

Stone damageDent
Scratch Collision damage
Undercoating damage (explain in remarks)
26245 2005 BMW 7 Series #EA.qxd 10/6/04 1:34 PM Page 21

Vehicle inspected and repaired
if necessary to BMW standards
required by BMW 12 year unlimited
mileage anti-corrosion warranty
Ye s
No
Partially*
*Remarks–explain (use repair order
if necessary)
The undersigned herewith confirms that this inspection has been carried out by the BMW
center below and this BMW center has given notification of any body repairs necessary.
Customer's
signature _______________________________________Date ____________________
Body Inspection
BMW center authorized signature ______________________________________________Performed by BMW center/Stamp with Code
Show damage location above with codes:

Stone damageDent
Scratch Collision damage
Undercoating damage (explain in remarks)
26245 2005 BMW 7 Series #EA.qxd 10/6/04 1:34 PM Page 22

Vehicle inspected and repaired
if necessary to BMW standards
required by BMW 12 year unlimited
mileage anti-corrosion warranty
Ye s
No
Partially*
*Remarks–explain (use repair order
if necessary)
The undersigned herewith confirms that this inspection has been carried out by the BMW
center below and this BMW center has given notification of any body repairs necessary.
Customer's
signature _______________________________________Date ____________________
Body Inspection
BMW center authorized signature ______________________________________________Performed by BMW center/Stamp with Code
Show damage location above with codes:

Stone damageDent
Scratch Collision damage
Undercoating damage (explain in remarks)
26245 2005 BMW 7 Series #EA.qxd 10/6/04 1:34 PM Page 23

Customer Assistance
Information
Your satisfaction with our product and the
services provided by authorized BMW centers
is of great importance to us. We take pride in
our product, as does the BMW center who
services it. If you should ever have a question
regarding your BMW center’s service or your
BMW's performance, we recommend that you
contact your authorized BMW center. Should
you travel to an unfamiliar area, the BMW
center directory provided at the time of deliv-
ery will help you locate the nearest authorized
BMW center. The centers listed are equipped
to help you with all matters related to your
BMW vehicle.
When contacting an authorized BMW center,
we suggest that depending upon the nature
of your contact, you discuss it with either the
Sales, Service, or Parts Manager.
As all matters are resolved at the BMW
center level, it is important that they be given
the opportunity to provide a solution. Should
you feel that you were not provided with the
proper response, we urge you to contact the
General Manager or BMW Center Operator.
Despite the best intentions of all parties, a
misunderstanding may occur between you
and your BMW center. Should this occur and
you require further assistance, you may wish
to contact the BMW NA Customer Relations
Department at 1- 800-831-1117 or through
our website at www.bmwusa.com. When
contacting, we ask that you provide the
following information:
1. Your name, address and telephone
number.
2. Vehicle Identification Number (last seven
digits).
3. Vehicle’s delivery date.
4. Vehicle mileage.
5. Selling BMW center’s name.
6. Servicing BMW center’s name.
7. Description of the problem.A BMW NA Customer Relations
Representative will carefully review all the
facts involved and let you know what further
action will be taken in conjunction with your
BMW center. Please remember: the first step
in resolving a complaint is to contact the
authorized BMW center that performed the
work on your vehicle. They have the neces-
sary equipment and the personnel to achieve
this goal.
We are confident that every effort will be
made to ensure your satisfaction.
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Customer Assistance –
Notification
During a specific period (usually the earlier of
12 months or 12,000 miles, though this period
varies by state), some states require us or
our authorized BMW center, to repair in a
reasonable number of attempts, any defect or
condition which substantially impairs the use,
value, or safety of a new vehicle sold, leased
or registered in that state.
A “reasonable number of attempts” is gener-
ally defined as (i) two or more attempts to
repair the same defect (the number of
attempts may vary by state) or (ii) that the
same defect has caused the vehicle to be out
of service by reason of repair for more than
30 days (this period may vary by state),
except for delays created by conditions
beyond our control.
If we are unable to correct a defect or condi-
tion covered by these statutes in a reason-
able number of attempts, we may be
obligated either to replace the vehicle or
reimburse the owner/lessee in an amount
equal to the purchase price or lease
payments paid by the owner/lessee, less the
amount directly attributable to use of the
vehicle by the owner/lessee.
YOU SHOULD SEND WRITTEN NOTIFICA-
TION DIRECTLY TO BMW OF NORTH
AMERICA OF THE EXISTENCE OF AN
ALLEGED DEFECT. SEND WRITTEN
COMMUNICATION TO THE NATIONAL
CUSTOMER RELATIONS DEPARTMENT
ADDRESS LISTED BELOW.
BMW OF NORTH AMERICA
CUSTOMER RELATIONS DEPARTMENT
P.O. BOX 1227
WESTWOOD, NEW JERSEY 07675-1227
Telephone: 1-800-831-1117
BBB Auto Line
If your concern is still not resolved to your
satisfaction, BMW offers additional assistance
through BBB AUTO LINE in ARKANSAS,
CALIFORNIA, IDAHO, IOWA, GEORGIA,
MINNESOTA and PENNSYLVANIA. BBB
AUTO LINE is a dispute resolution program
administered by the Council of Better
Business Bureaus. BBB AUTO LINE resolves
disputes through mediation or arbitration.
Mediation is an informal proceeding whereby
a neutral third party (mediator) helps the
parties to find an acceptable resolution.
Arbitration is also an informal proceeding in
which an impartial third party renders a
decision after a hearing at which both parties
have an opportunity to be heard. You can
select mediation or arbitration or both.
The program is free of charge to you, the
consumer but there are some minimum
requirements for participation in the program.
Please contact BBB AUTO LINE at the
address or phone number listed below for
more details:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, VA 22203
1 (800) 955-5100
If you wish to use the program and you
qualify for participation, you will be required to
provide the following information:
➣ Your name and address➣ The vehicle identification number (VIN) ➣ The make, model and year of your vehicle➣ A description of the problem with your
vehicle.
BBB AUTO LINE will also ask you for other
information that may help resolve your
concerns, such as the purchase price of your
vehicle, any mileage at the time of purchase,
the current mileage, and copies of repair
orders.
BBB AUTO LINE will notify you when your
claim has been filed. If you decide to
arbitrate you may attend the hearing in
person or by telephone. You may bring
witnesses and give supporting evidence. You
may also submit your claim in writing and ask
for a decision on the documents you submit,
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without attending a hearing. BBB AUTO LINE
will usually render a decision within 40 days
from the time you file your complaint. The
decision is binding on BMW if you decide to
accept it. BMW must comply with the
decision within the time frame specified by
the arbitrator.
Important:You must use BBB AUTO LINE
before asserting in court any rights or
remedies created by the Magnuson Moss
Warranty Act, (“The Act”) 15 U.S.C. Sec.
2301, et seq. You may also be required to
use BBB AUTO LINE before seeking
remedies under your state’s “Lemon Law”. If
you choose to seek redress by pursuing
rights and remedies not created by Title 1 of
Magnuson Moss Warranty Act, prior resort to
the BBB AUTO LINE is not required by any
provision of the Act.
California Residents
1. BMW OF NORTH AMERICA, LLC (“BMW”)
participates in BBB AUTO LINE, a media-
tion/arbitration program administered by the
Council of Better Business Bureaus [4200
Wilson Boulevard, Arlington, Virginia 22203]
through local Better Business Bureaus. The
Arbitration Certification Program of the
California Department of Consumer Affairs
has certified
BBBAUTO LINE and BMW.
2. If you have a problem arising under a
BMW written warranty, we encourage you to
bring it to our attention. If we are unable to
resolve it, you may file a claim with
BBBAUTO LINE. Claims must be filed with BBBAUTO LINE within six (6) months after the
expiration of the warranty.
3. To file a claim with
BBB AUTO LINE, call
1-800-955-5100. There is no charge for the
call.
4. In order to file a claim with
BBB AUTO
LINE, you will have to provide your name and
address, the brand name and vehicle identifi-
cation number (VIN) of your vehicle, and a
statement of the nature of your problem or
complaint. You will also be asked to provide:
the approximate date of your acquisition of
the vehicle, the vehicle’s current mileage, the
approximate date and mileage at the time anyproblem(s) were first brought to the attention
of BMW or one of our dealers, and a state-
ment of the relief you are seeking.
5.
BBB AUTO LINE staff may try to help
resolve your dispute through mediation. If
mediation is not successful, or if you do not
wish to participate in mediation, claims within
the program’s jurisdiction may be presented
to an arbitrator at an informal hearing. The
arbitrator’s decision should ordinarily be
issued within 40 days from the time your
complaint is filed; there may be a delay of 7
days if you did not first contact BMW about
your problem, or a delay of up to 30 days if
the arbitrator requests an inspection/report by
an impartial technical expert or further investi-
gation and report by
BBB AUTO LINE.
6. You are required to use
BBB AUTO LINE
before asserting in court any rights or
remedies conferred by California Civil Code
Section 1793.22. You are not required to use
BBB AUTO LINE before pursuing rights and
remedies under any other state or federal law.
“You are also required to use
BBB AUTO
LINE before exercising rights or seeking
remedies created by Title I of the Magnuson-
Moss Warranty Act, 15 U.S.C. sec. 2301
et
seq.If you choose to seek redress by pursu-
ing rights and remedies not created by
California Civil Code Section 1793.22 or Title
I of the Magnuson-Moss Warranty Act, resort
to
BBB AUTO LINE is not required by those
statutes.”
7. California Civil Code Section 1793.2(d)
requires that, if BMW or its representative is
unable to repair a new motor vehicle to
conform to the vehicle’s applicable express
warranty after a reasonable number of
attempts, BMW may be required to replace or
repurchase the vehicle. California Civil Code
Section 1793.22(b) creates a presumption
that BMW has had a reasonable number of
attempts to conform the vehicle to its applica-
ble express warranties if, within 18 months
from delivery to the buyer or 18,000 miles on
the vehicle’s odometer, whichever occurs first,
one or more of the following occurs:
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