phone BMW X5 2005 E53 Service and warranty information

Owner/Driver Information:
Name _____________________________________________________________________
Address _____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
Owner/Driver Telephones:
Business _____________________________________________________________________
Home _____________________________________________________________________
Model ________________________________________________ Year _______________
VINRetail/InService Date_________________________________________________________
Trim Code ___________________________________ Color Code _____________________
Production Date _______________________________________________________________
License Plate Number _________________________________________________________
BMW Center Telephone Numbers:
Offices_____________________________________________________________________
Services _____________________________________________________________________
X5 2005

21 Your satisfaction with our product and the
services provided by authorized BMW SAV
centers is of great importance to us. We take
pride in our product, as does the BMW SAV
center who services it. If you should ever have
a question regarding your BMW SAV center’s
service or your BMW's performance, we
recommend that you contact your authorized
BMW SAV center. Should you travel to an
unfamiliar area, the BMW center directory
provided at the time of delivery will help you
locate the nearest authorized BMW SAV
center. The centers listed are equipped to help
you with all matters related to your BMW
vehicle.
When contacting an authorized BMW SAV
center, we suggest that depending upon the
nature of your contact, you discuss it with
either the Sales, Service, or Parts Manager.
As all matters are resolved at the BMW SAV
center level, it is important that they be given
the opportunity to provide a solution. Should
you feel that you were not provided with the
proper response, we urge you to contact the
General Manager or BMW Center Operator.
Despite the best intentions of all parties, a
misunderstanding may occur between you
and your BMW SAV center. Should this occur
and you require further assistance, you may
wish to contact the BMW NA Customer
Relations Department at 1-800-831-1117 or
through our website at www.bmwusa.com.
When contacting us, we ask that you provide
the following information:
1. Your name, address and telephone number.
2. SAV Identification Number (last seven digits).
3. SAV’s delivery date.
4. SAV mileage.
5. Selling BMW SAV center’s name.6. Servicing BMW SAV center’s name.
7. Description of the problem.
A BMW NA Customer Relations Representa-
tive will carefully review all the facts involved
and let you know what further action will be
taken in conjunction with your BMW SAV
center. Please remember: the first step in
resolving a complaint is to contact the autho-
rized BMW SAV center that performed the work
on your vehicle. They have the necessary
equipment and the personnel to achieve this
goal.
We are confident that every effort will be made
to ensure your satisfaction.
Customer Assistance
Information

22 During a specific period (usually the earlier of
12 months or 12,000 miles, though this
period varies by state), some states
require us or our authorized BMW SAV
center, to repair in a reasonable number of
attempts, any defect or condition which
substantially impairs the use, value, or safety
of a new SAV sold, leased or registered in
that state.
A “reasonable number of attempts” is gener-
ally defined as (i) two or more attempts to
repair the same defect (the number of attempts
may vary by state) or (ii) that the same defect
has caused the SAV to be out of service by
reason of repair for more than 30 days (this
period may vary by state), except for delays
created by conditions beyond our control.
If we are unable to correct a defect or condition
covered by these statutes in a reasonable
number of attempts, we may be obligated
either to replace the SAV or reimburse the
owner/lessee in an amount equal to the
purchase price or lease payments paid by the
owner/lessee, less the amount directly
attributable to use of the SAV by the owner/
lessee.
YOU SHOULD SEND WRITTEN NOTIFICA-
TION DIRECTLY TO BMW OF NORTH
AMERICA OF THE EXISTENCE OF AN
ALLEGED DEFECT. SEND WRITTEN
COMMUNICATION TO THE NATIONAL
CUSTOMER RELATIONS DEPARTMENT
ADDRESS LISTED BELOW.
BMW OF NORTH AMERICA, LLC
CUSTOMER RELATIONS AND SERVICES
DEPARTMENT
P.O. BOX 1227
WESTWOOD, NEW JERSEY 07675-1227
Telephone: 1-800-831-1117
Customer Assistance -
Notification
If your concern is still not resolved to your
satisfaction, BMW offers additional assistance
through BBB AUTO LINE in ARKANSAS,
CALIFORNIA, IDAHO, IOWA, GEORGIA,
MINNESOTA and PENNSYLVANIA. BBB
AUTO LINE is a dispute resolution program
administered by the Council of Better Business
Bureaus. BBB AUTO LINE resolves disputes
through mediation or arbitration. Mediation is
an informal proceeding whereby a neutral
third party (mediator) helps the parties to find
an acceptable resolution. Arbitration is also an
informal proceeding in which an impartial third
party renders a decision after a hearing at
which both parties have an opportunity to be
heard. You can select mediation or arbitration
or both.
The program is free of charge to you, the
consumer but there are some minimum
requirements for participation in the program.
Please contact BBB AUTO LINE at the address
or phone number listed below for more details:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, VA 22203
1 (800) 955-5100
If you wish to use the program and you qualify
for participation, you will be required to provide
the following information:
➣Your name and address
➣The vehicle identification number (VIN)
➣The make, model and year of your vehicle
➣A description of the problem with your
vehicle.
BBB AUTO LINE will also ask you for other
information that may help resolve your
concerns, such as the purchase price of your
vehicle, any mileage at the time of purchase,
the current mileage, and copies of repair
orders.
BBB AUTO LINE will notify you when your
claim has been filed. If you decide to arbitrate
you may attend the hearing in person or by
telephone. You may bring witnesses and give
supporting evidence. You may also submit
BBB Auto Line

25 The BMW Roadside Assistance Program
reflects BMW’s commitment to your complete
satisfaction with the BMW ownership
experience.
It is available for U.S. version BMWs in all 50
states, Canada, and Puerto Rico 24 hours a
day, 365 days a year.
It is a valuable benefit provided to you at no
additional cost. (Subject to certain limitations
and exclusions noted on pages 25-27).
Owner’s Eligibility
You are covered if your SAV is:
– A new BMW SAV, distributed by BMW NA,
and purchased at an authorized BMW SAV
center, OR;
– A new BMW SAV, purchased under the
BMW NA European Delivery Plan, OR;
– A new, U.S. version, BMW SAV purchased
under the Diplomatic or Military Sales
programs, operated in any of the 50 states,
Canada and Puerto Rico.
Coverage is provided for the SAV itself,
regardless of the driver. Protection is concurrent
with the New SAV Limited Warranty.
Getting Started
A temporary Roadside Assistance card can be
found inside of your vehicle portfolio. It contains
the 24-hour toll-free number for Roadside
Assistance.
For your convenience a decal, showing the
same information as the Roadside Assistance
card, has been affixed to the tool kit cover on
the trunk lid.
In a few weeks you will receive a permanent
Roadside Assistance card by mail. The date of
purchase and the vehicle identification number
(VIN) are embossed on the card.This card should be carried by the driver of
your BMW SAV.
Calling For Assistance
The toll-free BMW Roadside Assistance
number (800-332-4269) is answered by a
BMW Roadside Assistance service represen-
tative. In order for you to receive quick and
reliable services, it is essential that you should
provide detailed and accurate information to
the service representative.
Be prepared to give:
1. Your name and address.
2. Your complete SAV Identification Number
(found on your SAVe registration or your
permanent Roadside Assistance card).
3. Model description of your vehicle.
4. Date of purchase.
5. License plate number of your SAV.
6. SAV location (including nearby crossroads/
intersections, highway mile markers, street
numbers, landmarks, etc.).
7. Location you are calling from (including a
telephone number where you can be
reached). If you are calling from a public
phone wait there for the return call. Do not
leave this location without informing the
Roadside Assistance service representative.
8. A description of your SAV’s problem.
Specific and accurate information will
enable the Roadside Assistance service
representative to provide the proper help.
BMW Roadside Assistance

The California Air Resources Board and BMW
of North America (BMW NA) are pleased to
explain the emission control system warranty
on your 2005 SAV. In California, new motor
vehicles must be designed, built and equipped
to meet the State’s stringent anti-smog
standards. BMW NA must warrant the
emission control system on your SAV for the
periods of time listed below provided there has
been no abuse, neglect or improper mainte-
nance of your SAV.
Your emission control system may include
parts such as the fuel injection system, the
ignition system, catalytic converter, and engine
computer. Also included may be hoses, belts,
connectors and other emission-related
assemblies.
Where a warrantable condition exists, BMW
NA will repair your SAV at no cost to you
including diagnosis, parts and labor.
Manufacturer’s Warranty Coverage:
– For 3 years or 50,000 miles whichever
occurs first:
1. If your SAV fails a Smog Check inspection,
all necessary repairs and adjustments will
be made by BMW NA to ensure that your
SAV passes the inspection. This is your
emission control system PERFORMANCE
WARRANTY.
2. If any emission-related part on your SAV is
defective, the part will be repaired or replaced
by BMW NA. This is your short-term emission
control system DEFECTS WARRANTY.
– For 7 years or 70,000 miles whichever
occurs first:
If an emission-related part listed in this
Warranty Section specially noted with cover-
age for 7 years or 70,000 miles is defective,the part will be repaired or replaced by BMW
NA. This is your long-term emission control
system DEFECTS WARRANTY.
Owner’s Warranty Responsibilities:
– As the SAV owner, you are responsible for
the performance of the required mainte-
nance listed in your Owner’s Manual. BMW
NA recommends that you retain all receipts
covering maintenance on your SAV, but
BMW NA cannot deny warranty solely for
the lack of receipts or for your failure to
ensure the performance of all scheduled
maintenance.
– You are responsible for presenting your
SAV to an authorized BMW SAV center as
soon as a problem exists. The warranty
repairs should be completed in a reason-
able amount of time, not to exceed 30 days.
– As the SAV owner, you should also be
aware that BMW NA may deny your
warranty coverage if your SAV or part has
failed due to abuse, neglect, improper
maintenance or unapproved modifications.
If you have any questions regarding your
warranty rights and responsibilities, you
should contact:
BMW of North America, LLC
Customer Relations and Services
Department
PO. Box 1227
Westwood, N.J. 07675-1227
Telephone: 1-800-831-1117
Website: www.bmwusa.com
or the
California Air Resources Board
9528 Telstar Avenue
El Monte, CA 91731
*The California Emissions Control System
Limited Warranty applies to all 2005 U.S.
specification BMW SAVs sold, leased, and/or
registered in California, Maine, Massachusetts
or Vermont.
California Emission Control
Warranty Statement*
Your Warranty Rights and
Obligations
36

39 General
The warranty gives you specific legal rights,
and you may also have other rights which vary
from state to state.
THE DURATION OF ANY IMPLIED WARRAN-
TIES, INCLUDING THE IMPLIED WARRANTY
OF MERCHANTABILITY, IS LIMITED TO THE
DURATION OF THE EXPRESS WARRANTIES
HEREIN. BMW OF NORTH AMERICA
HEREBY EXCLUDES INCIDENTAL AND
CONSEQUENTIAL DAMAGES, INCLUDING
LOSS OF TIME, INCONVENIENCE, OR LOSS
OF USE OF THE VEHICLE, FOR ANY
BREACH OF ANY EXPRESS OR IMPLIED
WARRANTY, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY,
APPLICABLE TO THIS PRODUCT.
For assistance in determining which parts are
covered by this warranty, please contact your
authorized BMW SAV center or the BMW NA
Customer Relations Department at
1-800-831-1117 or through our website at
www.bmwusa.com. You may obtain further
information concerning the emissions warranty
or report violations of warranty terms, by
contacting Air Resources Board (ARB), Mobile
Source Division, 9528 Telstar Avenue, El
Monte, CA 91731. Please include the title of
the BMW service department head and
telephone number.
California Emission Warranty
Parts List
The following components are covered for
defects by the California Emission Control
System Limited Warranty for a period of 7
years or 70,000 miles, whichever comes
first.
COMPONENT X5 3.0i X5 4.4i
INTAKE MANIFOLD • •
VANOS CAMSHAFT POSITION CONTROLLER • •
ENGINE CONTROL MODULE • •
FUEL TANK • •
EXHAUST MANIFOLD • •
EXHAUST MANIFOLD WITH CATALYST • •
THREE WAY CATALYTIC CONVERTER • •
TRANSMISSION CONTROL MODULE • •
CYLINDER HEAD COVER GASKET •
EXHAUST MANIFOLD GASKET •
VALVETRONIC SENSOR •
VALVETRONIC CONTROL UNIT •

Please Check One
❑ADDRESS CHANGE
❑USED CAR PURCHASE
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Date
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digits of the VIN)
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Chassis Number
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Please Check One
❑ADDRESS CHANGE
❑USED CAR PURCHASE
Month Day Year
Date
(the last eight
digits of the VIN)
Model
Chassis Number
Last Name First Name
NumberStreet Apt./Suite
CityStateZip Code
--AM
Telephone--PM
Telephone
--AM
Fax--PM
Fax
Email