BMW Z4 COUPE 2006 E86 Service and warranty information
Page 31 of 54
Customer Assistance Information
Your satisfaction with our product and the ser-
vices provided by authorized BMW centers is of
great importance to us. We take pride in our
product, as does the BMW center who services
it. If you should ever have a question regarding
your BMW center’s service or your BMW’s per-
formance, we recommend that you contact your
authorized BMW center. Should you travel to an
unfamiliar area, the BMW center directory pro-
vided at the time of delivery will help you locate
the nearest authorized BMW center. The centers
listed are equipped to help you with matters
related to your BMW vehicle.
When contacting an authorized BMW center, we
suggest that depending upon the nature of your
contact, you discuss it with either the Sales, Ser-
vice, or Parts Manager.
As all matters are resolved at the BMW center
level, it is important that they be given the oppor-
tunity to provide a solution. Should you feel that
you were not provided with the proper response,
we urge you to contact the General Manager or
BMW Center Operator.
Despite the best intentions of all parties, a mis-
understanding may occur between you and your
BMW center. Should this occur and you require
further assistance, you may wish to contact the
BMW NA Customer Relations and Services
Department at 1 800 831-1117. When contact-
ing us, we ask that you provide the following
1. Your name, address and telephone number.
2. Vehicle Identification Number (last seven dig- its).
3. Vehicle’s delivery date.
4. Vehicle mileage.
5. Selling BMW center’s name. 6. Servicing BMW center’s name.
7. Description of the problem.
A BMW NA Customer Relations Representative
will carefully review all the facts involved and let
you know what further action will be taken in con-
junction with your BMW center. Please remem-
ber: the first step in resolving a complaint is to
contact the authorized BMW center that per-
formed the work on your vehicle. They have the
necessary equipment and the personnel to
achieve this goal.
We are confident that every effort will be made to
ensure your satisfaction.
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Customer Assistance -
During a specific period (the earlier of 12 months
or 12,000 miles, though this period varies by
state), some states require us or our authorized
BMW center, to repair in a reasonable number of
attempts, any defect or condition which substan-
tially impairs the use, value, or safety of a new
vehicle sold, leased or registered in that state.
A “reasonable number of attempts” is generally
defined as (i) four or more attempts to repair the
same defect (the number of attempts vary by
state) or (ii) the vehicle is out of service by reason
of one or more repair(s) for more than a cumula-
tive total of 30 days (this period varies by state),
except for delays created by conditions beyond
If we are unable to correct a defect or condition
covered by these statutes in a reasonable num-
ber of attempts, we may be obligated either to
replace the vehicle or reimburse the owner/les-
see in an amount equal to the purchase price or
lease payments paid by the owner/lessee, less
the amount directly attributable to use of the
vehicle by the owner/lessee.
YOU SHOULD SEND WRITTEN NOTIFICATION
DIRECTLY TO BMW OF NORTH AMERICA OF
THE EXISTENCE OF AN ALLEGED DEFECT.
SEND WRITTEN COMMUNICATION TO THE
NATIONAL CUSTOMER RELATIONS AND SER-
VICES DEPARTMENT ADDRESS LISTED
BMW OF NORTH AMERICA, LLC
CUSTOMER RELATIONS AND SERVICES
P.O. BOX 1227
WESTWOOD, NEW JERSEY 07675-1227
Telephone: 1 800 831-1117
BBB AUTO LINE
If your concern is still not resolved to your satis-
faction, BMW offers additional assistance
through BBB AUTO LINE in ARKANSAS, CALI-
FORNIA, IDAHO, IOWA, GEORGIA, MINNESOTA
and PENNSYLVANIA. BBB AUTO LINE is a dis-
pute resolution program administered by the
Council of Better Business Bureaus. BBB AUTO
LINE resolves disputes through mediation or
arbitration. Mediation is an informal proceeding
whereby a neutral third party (mediator) helps the
parties to find an acceptable resolution. Arbitra-
tion is also an informal proceeding in which an
impartial third party renders a decision after a
hearing at which both parties have an opportu-
nity to be heard. You can select mediation or arbi-
tration or both.
The program is free of charge to you, the con-
sumer but there are some minimum require-
ments for participation in the program. Please
contact BBB AUTO LINE at the address or phone
number listed below for more details:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, VA 22203
1 800 955-5100
If you wish to use the program and you qualify for
participation, you will be required to provide the
Your name and address
The vehicle identification number (VIN)
The make, model and year of your vehicle
A description of the problem with your vehicle.
BBB AUTO LINE will also ask you for other infor-
mation that may help resolve your concerns,
such as the purchase price of your vehicle, any
mileage at the time of purchase, the current mile-
age, and copies of repair orders.
BBB AUTO LINE will notify you when your claim
has been filed. If you decide to arbitrate you may
attend the hearing in person or by telephone. You
may bring witnesses and give supporting evi-
dence. You may also submit your claim in writing
and ask for a decision on the documents you
submit, without attending a hearing. BBB AUTO
LINE will usually render a decision within 40 days
from the time you file your complaint. The deci-
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sion is binding on BMW if you decide to accept it.
BMW must comply with the decision within the
time frame specified by the arbitrator.
Important: You must use BBB AUTO LINE
before asserting in court any rights or remedies
created by the Magnuson Moss Warranty Act,
(“The Act”) 15 U.S.C. Sec. 2301, et seq. You may
also be required to use BBB AUTO LINE before
seeking remedies under your state’s “Lemon
Law”. If you choose to seek redress by pursuing
rights and remedies not created by Title 1 of
Magnuson Moss Warranty Act, prior resort to the
BBB AUTO LINE is not required by any provision
of the Act.
1. BMW OF NORTH AMERICA, LLC (“BMW”)
participates in BBBAUTO LINE, a mediation/
arbitration program administered by the
Council of Better Business Bureaus [4200
Wilson Boulevard, Arlington, Virginia 22203]
through local Better Business Bureaus. The
Arbitration Certification Program of the Cali-
fornia Department of Consumer Affairs has
certified BBBAUTO LINE and BMW.
2. If you have a problem arising under a BMW written warranty, we encourage you to bring it
to our attention. If we are unable to resolve it,
you may file a claim with BBBAUTO LINE.
Claims must be filed with BBBAUTO LINE
within six (6) months after the expiration of
3. To file a claim with BBBAUTO LINE, call
1 800 955-5100. There is no charge for the
4. In order to file a claim with BBBAUTO LINE,
you will have to provide your name and
address, the brand name and vehicle identifi-
cation number (VIN) of your vehicle, and a
statement of the nature of your problem or
complaint. You will also be asked to provide:
the approximate date of your acquisition of
the vehicle, the vehicle’s current mileage, the
approximate date and mileage at the time any
problem(s) were first brought to the attention
of BMW or one of our dealers, and a state-
ment of the relief you are seeking. 5.
BBB AUTO LINE staff may try to help resolve
your dispute through mediation. If mediation
is not successful, or if you do not wish to par-
ticipate in mediation, claims within the pro-
gram’s jurisdiction may be presented to an
arbitrator at an informal hearing. The arbitra-
tor’s decision should ordinarily be issued
within 40 days from the time your complaint
is filed; there may be a delay of 7 days if you
did not first contact BMW about your prob-
lem, or a delay of up to 30 days if the arbitra-
tor requests an inspection/report by an
impartial technical expert or further investiga-
tion and report by BBBAUTO LINE.
6. You are required to use BBBAUTO LINE
before asserting in court any rights or reme-
dies conferred by California Civil Code Sec-
tion 1793.22. You are not required to use
BBB AUTO LINE before pursuing rights and
remedies under any other state or federal law.
“You are also required to use BBBAUTO
LINE before exercising rights or seeking rem-
edies created by Title I of the Magnuson-
Moss Warranty Act, 15 U.S.C. sec. 2301 et
seq. If you choose to seek redress by pursu-
ing rights and remedies not created by Cali-
fornia Civil Code Section 1793.22 or Title I of
the Magnuson-Moss Warranty Act, resort to
BBB AUTO LINE is not required by those
7. California Civil Code Section 1793.2(d) requires that, if BMW or its representative is
unable to repair a new motor vehicle to con-
form to the vehicle’s applicable express war-
ranty after a reasonable number of attempts,
BMW may be required to replace or repur-
chase the vehicle. California Civil Code Sec-
tion 1793.22(b) creates a presumption that
BMW has had a reasonable number of
attempts to conform the vehicle to its appli-
cable express warranties if, within 18 months
from delivery to the buyer or 18,000 miles on
the vehicle’s odometer, whichever occurs
first, one or more of the following occurs:
Page 34 of 54
•The same nonconformity [a failure to con-
form to the written warranty that substan-
tially impairs the use, value or safety of the
vehicle] results in a condition that is likely to
cause death or serious bodily injury if the
vehicle is driven AND the nonconformity has
been subject to repair two or more times by
BMW or its agents AND the buyer or lessee
has directly notified BMW of the need for
the repair of the nonconformity; OR
• The same nonconformity has been subject
to repair 4 or more times by BMW or its
agents AND the buyer has notified BMW of
the need for the repair of the nonconformity;
• The vehicle is out of service by reason of
repair of nonconformities by BMW or its
agents for a cumulative total of more than
30 calendar days after delivery of the vehicle
to the buyer.
NOTICE TO BMW AS REQUIRED ABOVE
SHALL BE SENT TO THE FOLLOWING
BMW of North America, LLC
Customer Relations and Services Department
P.O. Box 1227
Westwood, New Jersey 07675-1227 1 800 831-1117
8. The following remedies may be sought in BBB AUTO LINE: repairs, reimbursement for
money paid to repair a vehicle or other
expenses incurred as a result of a vehicle
nonconformity, repurchase or replacement of
your vehicle and compensation for damages
and remedies available under BMW’s written
warranty or applicable law.
9. The following remedies may notbe sought
in BBB AUTO LINE: punitive or multiple
damages, attorneys’ fees, or consequential
damages other than as provided in California
Civil Code Section 1794(a) and (b). 10. You may reject the decision issued by a
AUTO LINE arbitrator. If you reject the deci-
sion, you will be free to pursue further legal
action. The arbitrator’s decision and any
findings will be admissible in a court action.
11. If you accept the arbitrator’s decision, BMW will be bound by the decision, and will com-
ply with the decision within a reasonable
time not to exceed 30 days after we receive
notice of your acceptance of the decision.
12. Please call BBBAUTO LINE at
1 800 955-5100 for further details about the
SOMETIMES BMW OF NORTH AMERICA
OFFERS A SPECIAL ADJUSTMENT PRO-
GRAM TO PAY ALL OR PART OF THE COST
OF CERTAIN REPAIRS BEYOND THE TERMS
OF THE WARRANTY. CHECK WITH YOUR
BMW CENTER TO DETERMINE WHETHER
ANY ADJUSTMENT PROGRAM IS APPLICA-
BLE TO YOUR MOTOR VEHICLE.
BMW Import Processing Centers
As a BMW owner, you will experience BMW qual-
ity first hand. Our dedication to excellence in
design, engineering, and service is among the
best in the world. And we invest heavily every
year in our people and facilities to ensure that our
quality standards are consistently applied from
the factory to the BMW center. Part of that invest-
ment program is devoted to our multi-million-dol-
lar Import Processing Centers staffed by our
highly trained specialists.
At these state-of-the-art facilities, each BMW is
given a thorough inspection after its transatlantic
shipment to the United States. Imperfections in
the mechanical and electrical systems or damage
to the sheet metal, paint, trim or other compo-
nents of the vehicle which may occur during
transportation from the factory to the United
States are normally detected and corrected at
the Import Processing Centers in the United
States. Any defect in material or workmanship
which occurs during the warranty period is cov-
ered under the New Vehicle Limited Warranty.
Page 35 of 54
BMW Roadside Assistance
The BMW Roadside Assistance Program reflects
BMW’s commitment to your complete satisfac-
tion with the BMW ownership experience.
It is available for U.S. version BMWs in all 50
states, Canada, and Puerto Rico 24 hours a day,
365 days a year.
It is a valuable benefit provided to you at no addi-
tional cost. (Subject to certain limitations and
exclusions noted on pages 33).
You are covered if your vehicle is:
– A new BMW automobile, distributed by BMW NA, and purchased at an authorized BMW cen-
– A new BMW automobile, purchased under the BMW NA European Delivery Plan, OR;
– A new, U.S. version, BMW automobile pur- chased under the Diplomatic or Military Sales
programs, operated in any of the 50 states,
Canada and Puerto Rico.
Coverage is provided for the vehicle itself,
regardless of the driver. Protection is concurrent
with the New Vehicle Limited Warranty.
Effective 1-1-06, protection is provided for 4
years/unlimited miles. Note: This does not affect
warranty coverage which remains at 4 years/
A temporary Roadside Assistance card can be
found inside your vehicle portfolio. It contains the
24-hour toll-free number for Roadside Assis-
For your convenience a decal which shows the
same information as the Roadside Assistance
card, has been affixed to the tool kit cover on the
In a few weeks you will receive a permanent
Roadside Assistance card by mail. Your date of
purchase and vehicle identification number (VIN)
are embossed on the card. This card should be carried by the driver of your
Calling For Assistance
The toll-free BMW Roadside Assistance number
(1 800 332-4269) is answered by a BMW Road-
side Assistance service representative. In order
for you to receive quick and reliable services, it is
essential that you should provide detailed and
accurate information to the service representa-
Be prepared to give:
1. Your name and address.
2. Your complete Vehicle Identification Number
(found on your vehicle registration, your per-
manent Roadside Assistance card or on the
bottom driver’s side of your windshield).
3. Model description of your vehicle.
4. Date of purchase.
5. License plate number of your vehicle.
6. Vehicle location (including nearby cross- roads/intersections, highway mile markers,
street numbers, landmarks, etc.).
7. Location you are calling from (including a telephone number where you can be
reached). If you are calling from a public
phone wait there for the return call. Do not
leave this location without informing the
Roadside Assistance service representative.
8. A description of your vehicle’s problem. Spe- cific and accurate information will enable the
Roadside Assistance service representative
to provide the proper help.
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From the information you provide, the BMW
Roadside Assistance service representative will
determine the type of help required.
A service provider will be dispatched to the site
of your disabled vehicle.
On-site service for vehicle disablements such as
flat tires, dead batteries, and out of fuel condi-
tions is provided up to a maximum of $100.00
per incident by BMW Roadside Assistance.
The cost for parts and fuel, when used on-site,
are the responsibility of the owner/driver. The
New Vehicle Limited Warranty does not cover any
of the above on-site services.
Your BMW is equipped with an advanced entry
system, which cannot be bypassed by traditional
locksmith methods without significant damage to
your vehicle. BMW encourages you to always
carry your spare wallet key separately from your
other keys. However, in the event that you find
yourself locked out, a simple telephone call to
Roadside Assistance will help you get back on
the road. A representative will help you find
transportation or arrange towing service to the
nearest BMW center. Related towing costs will be
compensated up to $100 per incident. You, or
the person driving your vehicle, are responsible
for any expenses related to replacement keys.
In the event of a mechanical breakdown normally
covered under the New Vehicle Limited Warranty,
your vehicle will be transported (at no cost) to the
nearest authorized BMW center. Your vehicle is
also covered in the event of an accident or colli-
If a breakdown occurs after normal business
hours, your vehicle will be transported to a secure
location and transported to the nearest autho-
rized BMW center on the next business day. If you request that the vehicle be taken to a loca-
tion other than the nearest authorized BMW cen-
ter, any additional expense will be your
However, you may request (at no cost) to be
taken to a different BMW center as long as it is
within 50 additional miles of the
Towing requests for vehicles disabled because of
casualty, fire, act of God, or violation of law (fed-
eral, state or local) are provided at the expense of
If it is necessary for you to have your vehicle
towed through your own arrangements, you
must contact BMW Roadside Assistance for
prior authorization and instructions on claim
procedures. All claims must be submitted within
sixty (60) days of the disablement or occurrence,
accompanied by the original receipts. Claims
received after that time period may not be hon-
ored and are subject to the full discretion of
BMW Roadside Assistance. If BMW Roadside
Assistance is not contacted for priorauthoriza-
tion, the maximum coverage for towing is
Typically, if you are within the terms of your war-
ranty, the services you receive under the BMW
Roadside Assistance program will not require
payment. In most cases, you will simply sign a
receipt from the provider of services.
Emergency Valet service
Should there be a need beyond BMW Roadside
Assistance, Emergency Valet service will provide
a personal assistant who will help in every way to
get you to your final destination. Emergency Valet
service will help you locate a rental car or taxi
agency, hotel or even help procure airline reser-
In event of an emergency, this service will assist
you in getting information out to the proper party
whether it’s business or personal. If unable to
contact, the message relay service will document
the information, and will make reasonable efforts
to deliver the message to the message recipient.
Page 37 of 54
Personalized Trip Routing
Leave the planning to us. Simply give one of our
Roadside Assistance service representatives a
call, and we’ll provide you with detailed, easy to
read, computerized trip itinerary and companion
Trip Interruption Benefits
Trip interruption benefits are provided for
mechanical breakdowns as follows:
• Breakdowns that are warranty related, and;
• Must occur in excess of 100 miles from the
driver’s residence, and;
• Repairs cannot be completed during normal
business hours on the same day of breakdown.
Reimbursements will be made for meals, lodging,
car rentals, and alternate transportation to bring
the driver and the BMW automobile together
after the vehicle has been repaired by an autho-
rized BMW center. Original receipts must accom-
pany all reimbursement requests.
Trip interruption coverage is limited to $750.00
per incident, for a maximum of five days per inci-
Always contact BMW Roadside Assistance for
trip interruption benefits. They will assist in mak-
ing all the necessary arrangements.
Car Rental Discounts
Discounts are available from Hertz and Enter-
prise car rental companies. Benefits may vary
with each company and location, and are subject
to change without notice.
Simply display your Roadside Assistance card
(showing the applicable Plan number) during res-
ervation and at the time of rental to secure your
Specifically excluded from coverage are:
• Fines, taxes, or impound towing fees caused by
a violation of local or state law.
• Expenses related to hazardous weather condi-
tions (removal from snow, ice, etc.).
• Expenses for the removal of snow tires, and
mounting or removal of snow chains.
Services provided by AAA and its affiliated clubs
in the United States.
The BMW Roadside Assistance Program is not a
warranty and does not affect your rights under
the New Vehicle Limited Warranty.
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Summary of BMW Limited Warranties
* The California Emissions Control System Limited Warranty applies to all 2006 U.S. specification BMW
vehicles sold, leased, and/or registered in California, Maine, Massachusetts or Vermont. 34
Page 39 of 54
New Vehicle Limited Warranty -
2006 Models (Valid only in the
U.S.A. and Puerto Rico)
BMW NA warrants 2006 U.S. specification vehi-
cles distributed by BMW NA or sold through the
BMW NA European Delivery Program against
defects in materials or workmanship to the first
retail purchaser, and each subsequent purchaser.
The warranty period is 48 months or 50,000
miles, whichever occurs first.
This warranty begins on the date of first retail
sale, or the date the vehicle is first placed in
service as a demonstrator or company vehi-
cle, whichever is earlier.
To obtain service under this warranty, the vehicle
must be brought, upon discovery of a defect in
material or workmanship, to the workshop of any
authorized BMW center, during normal business
hours. The BMW center will, without charge for
parts or labor, either repair or replace the defec-
tive part(s) using new or authorized remanufac-
tured parts. The decision to repair or replace said
part(s) is solely the prerogative of BMW NA. Parts
for which replacements are made become the
property of BMW NA.
In all cases, a reasonable time must be allowed
for warranty repairs to be completed after the
vehicle is received by the BMW center.
Safety Belt Warranty - Kansas
Safety belts are covered under the BMW New
Vehicle Limited Warranty for defects in material
or workmanship for a period of 10 years, unlim-
ited mileage from the date of purchase. In order
to be eligible for this coverage, the vehicle must
be a new car retailed in the State of Kansas and
the repair performed by an authorized BMW cen-
ter in Kansas.
Towing/Other Owner Benefits
A 24-hour Roadside Assistance Program is avail-
able to every BMW owner during the new vehicle
Roadside assistance and other owner benefits
are available by calling: 1 800 332-4269
For additional details on towing and other owner
benefits please refer to the BMW Roadside
Assistance section of this Statement (page 31).
Wheel alignment, balancing and wiper blade
inserts are covered up to 2,000 miles.
Items which are subject to wear and tear or
deterioration due to driving habits or condi-
tions, such as brake pads/linings, brake
discs, clutch disc, pressure plate, filters,
upholstery, trim and chrome items, paint fin-
ish, drive belts, glass, and similar items, are
specifically limited to defects in material or
This warranty does not apply to the following:
Damage which results from negligence, improper
operation of the vehicle, improper repair, lack of
or improper maintenance, environmental influ-
ences, flood, accident or fire damage, road salt
corrosion, or use of improper or contaminated
Maintenance services and parts when replaced
during maintenance such as spark plugs, lubri-
cants, fluids, engine tuneup parts, replacement
of filters, coolant, and refrigerant.
Failure to maintain the vehicle properly in accor-
dance with the instructions in the Owner’s Man-
ual or the Service section of this Statement, that
results in the failure of any part of the vehicle.
Failure to maintain the vehicle properly in accor-
dance with the instructions in the Owner’s Man-
ual or the Service section of this Statement, that
results in the failure of any part of the vehicle.
Modification of the vehicle or installation of any
performance accessories or components
attached to the vehicle which alters the original
Page 40 of 54
engineering and/or operating specifications or
which result in damage to the other original com-
ponents, electrical interference, electrical short,
radio static, water leaks and wind noise.
Tires are warranted by their respective manufac-
turer as detailed in the applicable tire manufac-
turer’s warranty statements. Instructions for
proper tire care and maintenance are contained
in the Owner’s Manual. Should you experience
difficulty in obtaining warranty service from a tire
manufacturer, your authorized BMW center will
assist you in resolving the difficulty.
Non-BMW Parts - While you may elect to use
non-genuine BMW parts for maintenance or
repair services, BMW NA is not obligated to pay
for repairs that include non-genuine BMW parts
or for any damage resulting from the use of non-
BMW will not accept any liability for any parts
and accessories not approved by BMW.
This warranty shall be null and void if the
vehicle identification number has been
altered or cannot be read, if the odometer has
been replaced or altered and the true mileage
cannot be determined, if the vehicle has been
declared a total loss or sold for salvage pur-
poses, or if the vehicle has been used in any
These warranties give you specific legal rights,
and you may also have other rights which vary
from state to state.
THE DURATION OF ANY IMPLIED WARRAN-
TIES, INCLUDING THE IMPLIED WARRANTY
OF MERCHANTABILITY, IS LIMITED TO THE
DURATION OF THE EXPRESS WARRANTIES
HEREIN. BMW NA HEREBY EXCLUDES INCI-
DENTAL AND CONSEQUENTIAL DAMAGES,
INCLUDING LOSS OF TIME, INCONVENIENCE,
OR LOSS OF USE OF THE VEHICLE, FOR ANY
BREACH OF ANY EXPRESS OR IMPLIED WAR-
RANTY, INCLUDING THE IMPLIED WARRANTY
OF MERCHANTABILITY, APPLICABLE TO THIS
Some states do not allow limitations on how long
an implied warranty lasts, or the exclusion or lim-
itation of incidental or consequential damages,
so the above limitations and exclusions may not
apply to you.