ESP BMW Z4 ROADSTER 2004 E85 Service and warranty information

9
Speedometer
(Odometer Memory)
changed:
Mileage
DateSpeedometer
(Odometer Memory)
changed:
Mileage
Date
Record of Spark Plug Record of Oxygen Record of brake/ Record of
Replacement Sensor replacement clutch fluid changes ATF change
(Every 100,000 Mi. ) (Every 100,000 Miles) (Every 2 years) (Every 100,000 Mi.)
Date MileageDate MileageDate Date

Your satisfaction with our product and the
services provided by authorized BMW centers
is of great importance to us. We take pride in
our product, as does the BMW center who
services it. If you should ever have a question
regarding your BMW center’s service or your
BMW's performance, we recommend that you
contact your authorized BMW center. Should
you travel to an unfamiliar area, the BMW
center directory provided at the time of delivery
will help you locate the nearest authorized
BMW center. The centers listed are equipped
to help you with virtually all BMW related
matters.
When contacting an authorized BMW center,
we suggest that depending upon the nature of
your contact, you discuss it with either the
Sales, Service, or Parts Manager.
As all matters are resolved at the BMW center
level, it is important that they be given the
opportunity to provide a solution. Should you
feel that you were not provided with the proper
response, we urge you to contact the General
Manager or BMW Center Operator.
Despite the best intentions of all parties, a
misunderstanding may occur between you
and your BMW center. Should this occur and
you require further assistance, you may wish
to contact the BMW NA Customer Relations
Department at 1-800-831-1117. When calling,
we ask that you provide the following
information:
1. Your name, address and telephone number.
2. Vehicle Identification Number (last seven
digits).
3. Vehicle’s delivery date.
4. Vehicle mileage.
5. Selling BMW center’s name.
6. Servicing BMW center’s name.7. Description of the problem.
A BMW NA Customer Relations Representa-
tive will carefully review all the facts involved
and let you know what further action will be
taken in conjunction with your BMW center.
Please remember: the first step in resolving a
complaint is to contact the authorized BMW
center that performed the work on your vehicle.
They have the necessary equipment and the
personnel to achieve this goal.
We are confident that every effort will be made
to ensure your satisfaction.
Customer Assistance
Information
21

24 From the information you provide, the BMW
Roadside Assistance service representative
will determine the type of help required.
Dispatch Service
A service provider will be dispatched to the
site of your disabled vehicle.
On-Site Assistance
On-site service for vehicle disablements such
as flat tires, dead batteries, and out of fuel
conditions is provided up to a maximum of
$100.00 per incident by BMW Roadside
Assistance.
The cost for parts and fuel, when used on-site,
are the responsibility of the owner/driver. The
New Vehicle Limited Warranty does not cover
any of the above on-site services.
Lock-Out
For security purposes, the driver will need to
prove ownership by presenting proper
documentation, i.e., a valid drivers license,
registration, etc. Lock-out service will be
provided up to a maximum of $100.00 per
incident.
Towing Service
In the event of a mechanical breakdown
normally covered under the New Vehicle
Limited Warranty, your vehicle will be trans-
ported (at no cost) to the nearest authorized
BMW center. Your vehicle is also covered in the
event of an accident or collision.
If a breakdown occurs after normal business
hours, your vehicle will be transported to a
secure location and transported to the nearest
authorized BMW center on the next business
day.If you request that the vehicle be taken to a
location other than the nearest authorized
BMW center, any additional expense will be
your responsibility.
However, you may request (at no cost) to be
taken to a different BMW center as long as it is
within 50 additional miles of the "nearest"
BMW center.
Towing requests for vehicles disabled
because of casualty, fire, act of God, or
violation of law (federal, state or local) are
accepted at the expense of the owner/driver.
If it is necessary for you to have your vehicle
towed through your own arrangements, you
must contact BMW Roadside Assistance for
prior authorization and instructions on claim
procedures. All claims must be submitted
within sixty (60) days of the disablement or
occurrence, accompanied by the original
receipts. Claims received after that time period
may not be honored and are subject to the full
discretion of BMW Roadside Assistance. If
BMW Roadside Assistance is not contacted for
"prior" authorization, the maximum coverage
for towing situations is $100.00.
Sign-and-Drive
In most instances, services provided under the
BMW Roadside Assistance Program do not
require immediate payment.
Usually, you will be able to sign a receipt, so
the provider of the service can be reimbursed
directly by BMW Roadside Assistance.
Parts, materials and fuel should be paid by
you directly to the provider of the services.
Auto Valet Service
Should there be a need beyond BMW
Roadside Assistance, Auto Valet will provide a
personal assistant who will help in every way
to get you to your final destination. Auto Valet
will help you locate a rental car or taxi agency,
hotel or even help procure airline reservations.
Services

28 ment, that results in the failure of any part of
the vehicle.
Failure to maintain the vehicle properly in
accordance with the instructions in the
Owner’s Manual or the Service section of this
Statement, that results in the failure of any part
of the vehicle.
Modification of the vehicle or installation of any
performance accessories or components
attached to the vehicle which alters the
original engineering and/or operating
specifications or which result in damage to the
other original components, electrical interfer-
ence, electrical short, radio static, water leaks
and wind noise.
Tires are warranted by their respective
manufacturer as detailed in the applicable tire
manufacturer’s warranty statements. Instruc-
tions for proper tire care and maintenance are
contained in the Owner’s Manual. Should you
experience difficulty in obtaining warranty
service from a tire manufacturer, your autho-
rized BMW center will assist you in resolving
the difficulty.
Non-BMW Parts – While you may elect to use
non-genuine BMW parts for maintenance or
repair services, BMW NA is not obligated to
pay for repairs that include non-genuine BMW
parts or for any damage resulting from the use
of non-genuine parts.
BMW will not accept any liability for any
parts and accessories not approved by
BMW.
This warranty shall be null and void if the
vehicle identification number has been
altered or cannot be read, if the odometer
has been replaced or altered and the true
mileage cannot be determined, if the vehicle
has been declared a total loss or sold for
salvage purposes, or if the vehicle has been
used in any competitive event.
General
These warranties give you specific legal rights,
and you may also have other rights which vary
from state to state.
THE DURATION OF ANY IMPLIED WARRAN-
TIES, INCLUDING THE IMPLIED WARRANTY
OF MERCHANTABILITY, IS LIMITED TO THE
DURATION OF THE EXPRESS WARRANTIES
HEREIN. BMW NA HEREBY EXCLUDES
INCIDENTAL AND CONSEQUENTIAL
DAMAGES, INCLUDING LOSS OF TIME,
INCONVENIENCE, OR LOSS OF USE OF
THE VEHICLE, FOR ANY BREACH OF ANY
EXPRESS OR IMPLIED WARRANTY, IN-
CLUDING THE IMPLIED WARRANTY OF
MERCHANTABILITY, APPLICABLE TO THIS
PRODUCT.
Some states do not allow limitations on how
long an implied warranty lasts, or the exclu-
sion or limitation of incidental or consequential
damages, so the above limitations and
exclusions may not apply to you.

Federal Emissions System
Defect Warranty (Valid only in
the U.S.A. and Puerto Rico)
30 This warranty applies only to U.S. specification
vehicles distributed by BMW of North America
(BMW NA) or sold through the BMW NA
European Delivery Program.
In accordance with the defect warranty
provisions of section 207(b) of the Clean Air
Act, BMW NA warrants to the first retail
purchaser, and each subsequent purchaser,
that the car (a) was designed, built and
equipped so as to conform, at the time of sale,
with all regulations of the U.S. Environmental
Protection Agency applicable at the time of
manufacture and (b) is free from defects in
materials and workmanship which would
cause it to fail to conform with applicable
regulations for a period of 2 years or 24,000
miles, whichever occurs first, except for
specific emission control components (as
listed on page 36), for which the warranty
period is 8 years or 80,000 miles, whichever
occurs first.
This warranty begins on the date of first retail
sale, or the date the vehicle is first placed in
service as a demonstrator or company vehicle,
whichever is earlier.
Warranty claims must be made as soon as
reasonably possible after a defect is discov-
ered. To make a claim, the car must be
brought to any authorized BMW center during
normal business hours.
The BMW center will, without charge for parts
or labor (including diagnosis), either repair or
replace the defective part, if any. The decision
whether to repair or replace said parts is solely
the prerogative of BMW NA and must be
expected to correct the failure of the warranted
part. Parts for which replacements are made
become the property of BMW NA. In all cases,
a reasonable time must be allowed for
warranty repairs to be completed after the car
is received by the BMW center.For assistance in determining which specific
parts or components of your vehicle are
covered under this warranty, please contact
your BMW center.
It is the owner’s responsibility to have all
scheduled inspection and maintenance
services performed (at the owner’s expense),
as prescribed in the maintenance schedule for
the BMW Emission Control System. Service
intervals are computed by the onboard BMW
service interval indicator and displayed on the
instrument panel. The instructions for proper
maintenance and use can be found in the
Owner’s Manual. It is strongly recommended
that any replacement parts used for mainte-
nance, repair or replacement of emission
control systems be certified BMW Service
Parts or BMW Authorized Remanufactured
Parts. Without invalidating this warranty, the
owner may elect to have maintenance, repair
or replacement of the emission control
systems performed by any automotive repair
establishment, or elect to use parts other than
certified BMW Service Parts. However, the
cost of such service or parts will not be
covered under this warranty, except in
emergency situations. In an emergency
situation, where an authorized BMW center or
a warranty replacement part is not reasonably
available (within 30 days), repairs may be
performed at any available service establish-
ment using any equivalent part. BMW NA will
reimburse the owner for such emergency
repairs (including labor, parts and diagnosis
not to exceed BMW NA rates for labor, parts,
and diagnosis in said area) that are covered
under this warranty. Replaced parts and paid
invoices must be presented at a BMW center
as a condition of reimbursement for emer-
gency repairs not performed by a BMW center.
The use of replacement parts, which are not of
equivalent quality, may impair the effective-
ness of the emission control system. If other
than certified BMW Service Parts or Authorized
Remanufactured Parts are used for mainte-
nance, repair or replacement of components
affecting emission control, the owner should
obtain assurances that such parts are war-
ranted by their manufacturer to be equivalent
to genuine BMW parts in performance and

31 durability. BMW NA assumes no liability under
this warranty with respect to parts other than
genuine BMW parts.However, the use of non-
BMW replacement parts or non-EPA certified
parts does not invalidate the warranty on other
components, unless non-BMW parts or non-
EPA certified parts cause damage to war-
ranted parts.
What is not covered
This warranty does not cover malfunctions
caused by any of the following: accident, flood,
misuse, improper adjustment, modification,
alteration, tampering, disconnection, improper
or inadequate maintenance, use of leaded fuel
or fuels containing more than 10% ethanol, or
other oxygenates with more than 2.8% oxygen
by weight (i.e., more than 15% MTBE or more
than 3% methanol plus an equivalent amount
of co-solvent).
The replacement of maintenance parts, such
as spark plugs, filters and similar items used in
required maintenance services, the repair or
replacement of maintenance parts beyond the
first required inspection/maintenance, or if the
part has been replaced earlier for reasons
other than it being defective.
The car or any part of the car unless a failure
causes the car to fail to conform to applicable
emission regulations.
Any car on which the odometer has been
replaced or altered and the true mileage
cannot be determined.
The car, if the vehicle identification number is
altered or cannot be read, or if the car has
been declared a total loss or sold for salvage
purposes.
General
These warranties give you specific legal rights,
and you may also have other rights which vary
from state to state.
THE DURATION OF ANY IMPLIED WARRAN-
TIES, INCLUDING THE IMPLIED WARRANTY
OF MERCHANTABILITY, IS LIMITED TO THEDURATION OF THE EXPRESS WARRANTIES
HEREIN.
BMW NA HEREBY EXCLUDES INCIDENTAL
AND CONSEQUENTIAL DAMAGES, INCLUD-
ING LOSS OF TIME, INCONVENIENCE, OR
LOSS OF USE OF THE VEHICLE, FOR ANY
BREACH OF ANY EXPRESS OR IMPLIED
WARRANTY, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY,
APPLICABLE TO THIS PRODUCT.
Some states do not allow limitations on how
long an implied warranty lasts, or the exclu-
sion or limitation of incidental or consequential
damages, so the above limitations and
exclusions may not apply to you. Additionally,
if you are a California, Massachusetts, Vermont
or Maine resident and your vehicle is regis-
tered in that state, your vehicle is eligible for
California Emissions Warranty coverage.
These federal warranty provisions also apply
to all vehicles sold in all U.S. states and
territories regardless of whether a state has
enacted state warranty provisions that differ
from the federal provisions.

The California Air Resources Board and BMW
of North America (BMW NA) are pleased to
explain the emission control system warranty
on your 2004 vehicle. In California, new motor
vehicles must be designed, built and equipped
to meet the State’s stringent anti-smog
standards. BMW NA must warrant the
emission control system on your vehicle for the
periods of time listed below provided there has
been no abuse, neglect or improper mainte-
nance of your vehicle.
Your emission control system may include
parts such as the fuel injection system, the
ignition system, catalytic converter, and engine
computer. Also included may be hoses, belts,
connectors and other emission-related
assemblies.
Where a warrantable condition exists, BMW
NA will repair your vehicle at no cost to you
including diagnosis, parts and labor.
Manufacturer’s Warranty Coverage:
– For 3 years or 50,000 miles whichever
occurs first:
1. If your vehicle fails a Smog Check inspec-
tion, all necessary repairs and adjustments
will be made by BMW NA to ensure that
your vehicle passes the inspection. This is
your emission control system PERFOR-
MANCE WARRANTY.
2. If any emission-related part on your vehicle
is defective, the part will be repaired or
replaced by BMW NA. This is your short-
term emission control system DEFECTS
WARRANTY.
– For 7 years or 70,000 miles whichever
occurs first:
If an emission-related part, specially noted on
page 40 as having coverage for 7 years or
70,000 miles is defective, the part will berepaired or replaced by BMW NA. This is your
long-term emission control system DEFECTS
WARRANTY.
Owner’s Warranty Responsibilities:
– As the vehicle owner, you are responsible
for the performance of the required
maintenance listed in your Owner’s
Manual. BMW NA recommends that you
retain all receipts covering maintenance on
your vehicle, but BMW NA cannot deny
warranty solely for the lack of receipts or for
your failure to ensure the performance of all
scheduled maintenance.
– You are responsible for presenting your
vehicle to an authorized BMW center as
soon as a problem exists. The warranty
repairs should be completed in a reason-
able amount of time, not to exceed 30 days.
– As the vehicle owner, you should also be
aware that BMW NA may deny your
warranty coverage if your vehicle or part
has failed due to abuse, neglect, improper
maintenance or unapproved modifications.
If you have any questions regarding your
warranty rights and responsibilities, you
should contact:
BMW of North America
Customer Relations Department
PO. Box 1227
Westwood, N.J. 07675-1227
Telephone: 1-800-831-1117
Website: www.bmwusa.com
or the
California Air Resources Board
9528 Telstar Avenue
P.O. Box 8001
El Monte, CA 91731
*The California Emissions Control System
Limited Warranty applies to all 2004 U.S.
specification BMW vehicles sold, leased, and/
or registered in California, Maine,
Massachusetts or Vermont.
California Emission Control
Warranty Statement*
Your Warranty Rights and
Obligations
34

35
California Emission Control
System Limited Warranty*
This warranty applies to California certified
vehicles distributed by BMW of North America
(BMW NA) or sold through the BMW NA
European Delivery Program, registered and
operated primarily in California.
BMW NA warrants to the original purchaser
and each subsequent owner that the vehicle
is:
(a) designed, built and equipped so as to
conform with the applicable California Air
Resources Board emission standards.
(b) free from defects in materials and workman-
ship which cause any part that can affect
emissions to fail to conform with applicable
requirements or to fail a California Smog
Check test or EPA approved short test for a
period of 3 years or 50,000 miles, which-
ever occurs first.
(c) free from defects in materials and workman-
ship in emission related parts, which are
contained in the California Emission
Warranty Parts List on page 40, for a period
of 7 years or 70,000 miles, whichever
occurs first.
This warranty begins on the date of first retail
sale, or the date the vehicle is first placed in
service as a demonstrator or company vehicle,
whichever is earlier.
To obtain service under this warranty, the
vehicle must be brought, upon failure of a
Smog Check test or upon discovery of the
defect, to the workshop of any authorized
BMW center, during normal business hours.
The BMW center will honor or deny your claim
within 30 days. If the claim is denied, the BMW
center will notify you in writing of the reason(s).
The BMW center is required by law to honor
the claim if notice is not given to the owner
within 30 days.
The BMW center will, without charge for parts
or labor (including diagnosis), either adjust,repair or replace the defective part and other
parts affected by the failure of the warranted
part, if any. If your vehicle failed the California
Smog Check test or an EPA approved short
test, then BMW NA will repair your vehicle so
that it will pass this test. Items that require
scheduled replacement are warranted up to
the replacement interval specified in the
Service section of this Statement. BMW NA
may repair a part in lieu of replacing it when
performing warranty repairs. Parts for which
replacements are made become the property
of BMW NA. After 3 years or 50,000 miles, and
in accordance with paragraph (c) above, such
repairs are limited to the repair or replacement
of those parts identified in the California
Emissions Warranty List.
If your California registered vehicle is between
7 and 8 years old and has been driven less
than 80,000 miles, then your vehicle is eligible
for additional warranty coverage under the
Federal Emissions Warranty.
A repair performed as the result of a smog
check test failure due to a defect in a part,
which is warranted for 7 years/70,000 miles, is
covered.
In all cases, a reasonable time, not to exceed
30 days, must be allowed for a warranty repair
to be completed, after the car is received by
the BMW center.
It is the owner’s responsibility to have all
required maintenance services performed (at
the owner’s expense), as prescribed in the
maintenance schedule for the BMW Emission
Control System. Service intervals are com-
puted by the service interval indicator and
displayed on the instrument panel.
*The California Emissions Control System
Limited Warranty applies to all 2004 U.S.
specification BMW vehicles sold, leased,
and/or registered in California, Maine,
Massachusetts or Vermont.
However, BMW NA will not deny your warranty
repair claims solely because you do not have
maintenance records or you did not perform
the required maintenance unless BMW NA

36 demonstrates that such lack of required
maintenance is a direct cause of the emission
control system failure. The instructions for
required maintenance and use can be found in
the Owner’s Manual and in the Service section
of this Statement.
It is strongly recommended that any replace-
ment parts used for maintenance, repair or
replacement of emission control systems be
genuine BMW Service Parts or BMW
Authorized Remanufactured Parts. Without
invalidating this warranty, the owner may
elect to have maintenance, repair or replace-
ment of the emission control systems
performed by any automotive repair estab-
lishment, or elect to use parts other than
BMW Authorized Remanufactured or
genuine BMW Service Parts. However, the
cost of such service or parts will not be
covered under this warranty, except in
emergency situations. In an emergency
situation, where an authorized BMW center
is not reasonably available or a warranty
replacement part is not available within 30
days, repairs may be performed at any
available service establishment or by any
individual using any replacement part.
A repair not completed within 30 days consti-
tutes an emergency. BMW NA will reimburse
the owner for such emergency repairs
(including labor, parts and diagnosis not to
exceed BMW suggested retail price for all
warranted parts replaced and labor charges
based on the manufacturer’s recommended
time allowance for the warranty repair and the
geographically appropriate hourly labor rate)
that are covered under this warranty. Re-
placed parts and paid invoices must be
presented to a BMW center as a condition of
reimbursement for emergency repairs not
performed by a BMW center.
The use of replacement parts, which are not of
equivalent quality, may impair the effective-
ness of emission control systems. If other than
genuine BMW Service Parts or Authorized
Remanu-factured Parts are used for mainte-
nance, repair or replacement of components
affecting emission control, the owner should
obtain assurances that such parts are war-ranted by their manufacturer to be equivalent
to genuine BMW parts in performance and
durability. BMW NA assumes no liability under
this warranty with respect to parts other than
genuine BMW parts.
However, the use of non-BMW replacement
parts does not invalidate the warranty on other
components, unless non-BMW parts cause
damage to warranted parts.
What is not covered
This warranty does not cover malfunctions
caused by any of the following: accident, flood,
misuse, modification, alteration, tampering,
disconnection, improper or inadequate
maintenance, except if performed by an
authorized BMW center doing warranty repair
work, use of leaded fuel or fuel other than as
specified in the Owner’s Manual.
The replacement of maintenance parts, such
as spark plugs, filters and similar items used in
required maintenance services or the repair or
replacement of maintenance parts beyond the
first replacement interval.
Any car on which the odometer has been
replaced or altered and the true mileage
cannot be determined.
The car, if the vehicle identification number is
altered or cannot be determined, or if the car
has been declared a total loss or sold for
salvage purposes.
General
The warranty gives you specific legal rights,
and you may also have other rights which vary
from state to state.
THE DURATION OF ANY IMPLIED WARRAN-
TIES, INCLUDING THE IMPLIED WARRANTY
OF MERCHANTABILITY, IS LIMITED TO THE
DURATION OF THE EXPRESS WARRANTIES
HEREIN. BMW OF NORTH AMERICA
HEREBY EXCLUDES INCIDENTAL AND
CONSEQUENTIAL DAMAGES, INCLUDING
LOSS OF TIME, INCONVENIENCE, OR LOSS
OF USE OF THE VEHICLE, FOR ANY

38
Notice
The “National Traffic & Motor Vehicle Safety
Act of 1966” requires manufacturers to be in
a position to contact the vehicle owners
when a correction of a product defect
becomes necessary. Please fill in the
attached postcard if you change your
address or purchase a used BMW.
Tire Warranty Statement
Tires are warranted by their respective
manufacturer as detailed in the applicable tire
manufacturer’s warranty statements.
Instructions for proper tire care and
maintenance are contained in the Owner’s
Manual. Should you experience difficulty in
obtaining warranty service from a tire
manufacturer, your authorized BMW center
will assist you in resolving the difficulty.