tow BUICK ENCLAVE 2012 Workshop Manual

Black plate (71,1)Buick Verano Owner Manual - 2013 - crc - 10/17/12
Vehicle Care 10-71
.Does the vehicle have the
proper towing equipment? See
your dealer or trailering
professional for additional advice
and equipment
recommendations.
.Is the vehicle ready to be
towed? Just as preparing the
vehicle for a long trip, make sure
the vehicle is prepared to be
towed.
Dinghy Towing
Notice:If the vehicle is towed
with all four wheels on the
ground, the drivetrain
components could be damaged.
The repairs would not be covered
by the vehicle warranty. Do not
tow the vehicle with all four
wheels on the ground.
The vehicle was not designed to be
towed with all four wheels on the
ground. If the vehicle must be
towed, a dolly should be used. See
“Dolly Towing” later in this section.
Dolly Towing
Tow the vehicle with the two rear
wheels on the ground and the front
wheels on a dolly.
To tow the vehicle with two wheels
on the ground and a dolly:
1. Put the front wheels on a dolly.
2. Put the shift lever in P (Park).
3. Set the parking brake.
4. Remove the key from the
ignition.
5. Secure the vehicle to the dolly.
6. Release the parking brake.

Black plate (72,1)Buick Verano Owner Manual - 2013 - crc - 10/17/12
10-72 Vehicle Care
Notice:Towing the vehicle from
the rear could damage it. Also,
repairs would not be covered by
the vehicle warranty. Never have
the vehicle towed from the rear.
Appearance Care
Exterior Care
Locks
Locks are lubricated at the factory.
Use a de-icing agent only when
absolutely necessary, and have the
locks greased after using. See
Recommended Fluids and
Lubricants.
Washing the Vehicle
To preserve the vehicle's finish,
wash it often and out of direct
sunlight.
Notice: Do not use
petroleum-based, acidic,
or abrasive cleaning agents as
they can damage the vehicle's
paint, metal, or plastic parts.
If damage occurs, it would not be
covered by the vehicle's warranty. Approved cleaning products can
be obtained from your dealer.
Follow all manufacturer
directions regarding correct
product usage, necessary safety
precautions, and appropriate
disposal of any vehicle care
product.
Notice:
Avoid using
high-pressure washes closer than
30 cm (12 in) to the surface of the
vehicle. Use of power washers
exceeding 8,274 kPa (1,200 psi)
can result in damage or removal
of paint and decals.
Rinse the vehicle well, before
washing and after, to remove all
cleaning agents completely. If they
are allowed to dry on the surface,
they could stain.
Dry the finish with a soft, clean
chamois or an all-cotton towel to
avoid surface scratches and water
spotting.

Black plate (73,1)Buick Verano Owner Manual - 2013 - crc - 10/17/12
Vehicle Care 10-73
Finish Care
Application of aftermarket clearcoat
sealant/wax materials is not
recommended. If painted surfaces
are damaged, see your dealer to
have the damage assessed and
repaired. Foreign materials such as
calcium chloride and other salts, ice
melting agents, road oil and tar, tree
sap, bird droppings, chemicals from
industrial chimneys, etc., can
damage the vehicle's finish if they
remain on painted surfaces. Wash
the vehicle as soon as possible.
If necessary, use non-abrasive
cleaners that are marked safe for
painted surfaces to remove foreign
matter.
Occasional hand waxing or mild
polishing should be done to remove
residue from the paint finish. See
your dealer for approved cleaning
products.
Do not apply waxes or polishes to
uncoated plastic, vinyl, rubber,
decals, simulated wood, or flat paint
as damage can occur.Notice:
Machine compounding or
aggressive polishing on a
basecoat/clearcoat paint finish
may damage it. Use only
non-abrasive waxes and polishes
that are made for a basecoat/
clearcoat paint finish on the
vehicle.
To keep the paint finish looking new,
keep the vehicle garaged or
covered whenever possible.
Protecting Exterior Bright Metal
Parts
Regularly clean bright metal parts
with water or chrome polish on
chrome or stainless steel trim,
if necessary.
For aluminum, never use auto or
chrome polish, steam, or caustic
soap to clean. A coating of wax,
rubbed to a high polish, is
recommended for all bright metal
parts.
Cleaning Exterior Lamps/
Lenses and Emblems
Use only lukewarm or cold water, a
soft cloth, and a car washing soap
to clean exterior lamps, lenses and
emblems. Follow instructions under
"Washing the Vehicle" in this
section.
Windshield and Wiper Blades
Clean the outside of the windshield
with glass cleaner.
Clean rubber blades using a lint-free
cloth or paper towel soaked with
windshield washer fluid or a mild
detergent. Wash the windshield
thoroughly when cleaning the
blades. Bugs, road grime, sap, and
a buildup of vehicle wash/wax
treatments may cause wiper
streaking.
Replace the wiper blades if they are
worn or damaged. Damage can be
caused by extreme dusty
conditions, sand, salt, heat, sun,
snow, and ice.

Black plate (74,1)Buick Verano Owner Manual - 2013 - crc - 10/17/12
10-74 Vehicle Care
Weatherstrips
Apply silicone grease on
weatherstrips to make them last
longer, seal better, and not stick or
squeak. Lubricate weatherstrips
once a year. Black marks from
rubber material on painted surfaces
can be removed by rubbing with a
clean cloth. SeeRecommended
Fluids and Lubricants on
page 11‑12.
Tires
Use a stiff brush with tire cleaner to
clean the tires.
Notice: Using petroleum-based
tire dressing products on the
vehicle may damage the paint
finish and/or tires. When applying
a tire dressing, always wipe off
any overspray from all painted
surfaces on the vehicle.
Wheels and Trim —Aluminum
or Chrome
Use a soft, clean cloth with mild
soap and water to clean the wheels.
After rinsing thoroughly with clean
water, dry with a soft, clean towel.
A wax may then be applied.
Notice: Chrome wheels and other
chrome trim may be damaged if
the vehicle is not washed after
driving on roads that have been
sprayed with magnesium,
calcium, or sodium chloride.
These chlorides are used on
roads for conditions such as ice
and dust. Always wash the
chrome with soap and water after
exposure.
Notice: To avoid surface damage,
do not use strong soaps,
chemicals, abrasive polishes,
cleaners, brushes, or cleaners
that contain acid on aluminum or
chrome-plated wheels. Use only
approved cleaners. Also, never
drive a vehicle with aluminum or
chrome-plated wheels through an automatic car wash that uses
silicone carbide tire cleaning
brushes. Damage could occur
and the repairs would not be
covered by the vehicle warranty.
Steering, Suspension, and
Chassis Components
Visually inspect the front and rear
suspension and steering system for
damaged, loose, or missing parts or
signs of wear. Inspect the power
steering for proper hook-up, binding,
leaks, cracks, chafing, etc. Visually
check constant velocity joints,
rubber boots, and axle seals for
leaks.
Body Component Lubrication
Lubricate all key lock cylinders,
hood hinges, liftgate hinges, and the
steel fuel door hinge unless the
components are plastic. Applying
silicone grease on weatherstrips
with a clean cloth will make them
last longer, seal better, and not stick
or squeak.

Black plate (76,1)Buick Verano Owner Manual - 2013 - crc - 10/17/12
10-76 Vehicle Care
To prevent damage, do not clean
the interior using the following
cleaners or techniques:
.Never use a razor or any other
sharp object to remove a soil
from any interior surface.
.Never use a brush with stiff
bristles.
.Never rub any surface
aggressively or with excessive
pressure.
.Do not use laundry detergents or
dishwashing soaps with
degreasers. For liquid cleaners,
use approximately 20 drops per
3.78 L (1 gal) of water.
A concentrated soap solution will
leave a residue that creates
streaks and attracts dirt. Do not
use solutions that contain strong
or caustic soap.
.Do not heavily saturate the
upholstery when cleaning.
.Do not use solvents or cleaners
containing solvents.
Interior Glass
To clean, use a terry cloth fabric
dampened with water. Wipe droplets
left behind with a clean dry cloth.
Commercial glass cleaners may be
used, if necessary, after cleaning
the interior glass with plain water.
Notice:To prevent scratching,
never use abrasive cleaners on
automotive glass. Abrasive
cleaners or aggressive cleaning
may damage the rear window
defogger.
Notice: Cleaning the windshield
with water during the first three to
six months of ownership will
reduce tendency to fog.
Speaker Covers
Vacuum around a speaker cover
gently, so that the speaker will not
be damaged. Clean spots with just
water and mild soap.
Coated Moldings
Coated moldings should be cleaned.
.When lightly soiled, wipe with a
sponge or soft lint-free cloth
dampened with water.
.When heavily soiled, use warm
soapy water.
Fabric/Carpet/Suede
Start by vacuuming the surface
using a soft brush attachment. If a
rotating brush attachment is being
used during vacuuming, only use it
on the floor carpet. Before cleaning,
gently remove as much of the soil
as possible using one of the
following techniques:
.Gently blot liquids with a paper
towel. Continue blotting until no
more soil can be removed.
.For solid soils, remove as much
as possible prior to vacuuming.

Black plate (77,1)Buick Verano Owner Manual - 2013 - crc - 10/17/12
Vehicle Care 10-77
To clean:
1. Saturate a clean lint-freecolorfast cloth with water or club
soda. Microfiber cloth is
recommended to prevent lint
transfer to the fabric or carpet.
2. Remove excess moisture by gently wringing until water does
not drip from the cleaning cloth.
3. Start on the outside edge of the soil and gently rub toward the
center. Fold the cleaning cloth to
a clean area frequently to
prevent forcing the soil in to the
fabric.
4. Continue gently rubbing the soiled area until there is no
longer any color transfer from
the soil to the cleaning cloth.
5. If the soil is not completely removed, use a mild soap
solution followed only by club
soda or plain water.
If the soil is not completely
removed, it may be necessary to
use a commercial upholstery cleaner or spot lifter. Test a small
hidden area for colorfastness before
using a commercial upholstery
cleaner or spot lifter. If ring
formation occurs, clean the entire
fabric or carpet.
Following the cleaning process, a
paper towel can be used to blot
excess moisture.
Cleaning High Gloss Surfaces
and Vehicle Information and
Radio Displays
For vehicles with high gloss
surfaces or vehicle displays, use a
microfiber cloth to wipe surfaces.
Before wiping the surface with the
microfiber cloth, use a soft bristle
brush to remove dirt that could
scratch the surface. Then use the
microfiber cloth by gently rubbing to
clean. Never use window cleaners
or solvents. Periodically hand wash
the microfiber cloth separately,
using mild soap. Do not use bleach
or fabric softener. Rinse thoroughly
and air dry before next use.
Notice:
Do not attach a device
with a suction cup to the display.
This may cause damage and
would not be covered by the
warranty.
Instrument Panel, Leather,
Vinyl, and Other Plastic
Surfaces
Use a soft microfiber cloth
dampened with water to remove
dust and loose dirt. For a more
thorough cleaning, use a soft
microfiber cloth dampened with a
mild soap solution.
Notice: Soaking or saturating
leather, especially perforated
leather, as well as other interior
surfaces, may cause permanent
damage. Wipe excess moisture
from these surfaces after
cleaning and allow them to dry
naturally. Never use heat, steam,
spot lifters, or spot removers. Do
not use cleaners that contain
silicone or wax-based products.

Black plate (2,1)Buick Verano Owner Manual - 2013 - crc - 10/17/12
11-2 Service and Maintenance
Because of the way people use
vehicles, maintenance needs vary.
There may need to be more
frequent checks and services. The
Additional Required Services‐
Normal are for vehicles that:
.Carry passengers and cargo
within recommended limits on
the Tire and Loading Information
label. See Vehicle Load Limits
on page 9‑10.
.Are driven on reasonable road
surfaces within legal driving
limits.
.Use the recommended fuel. See
Recommended Fuel on
page 9‑46.
Refer to the information in the
Maintenance Schedule Additional
Required Services ‐Normal chart. The Additional Required Services
‐
Severe are for vehicles that are:
.Mainly driven in heavy city traffic
in hot weather.
.Mainly driven in hilly or
mountainous terrain.
.Frequently towing a trailer.
.Used for high speed or
competitive driving.
.Used for taxi, police, or delivery
service. Refer to the information in the
Maintenance Schedule Additional
Required Services
‐Severe chart.
{WARNING
Performing maintenance work can
be dangerous and can cause
serious injury. Perform
maintenance work only if the
required information, proper tools,
and equipment are available.
If they are not, see your dealer to
have a trained technician do the
work. See Doing Your Own
Service Work on page 10‑3.

Black plate (7,1)Buick Verano Owner Manual - 2013 - crc - 10/17/12
Customer Information 13-7
.Find the Buick-recommended
maintenance services for your
vehicle.
GM Mobility
Reimbursement Program
(U.S. and Canada)
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.General Motors of Canada also has
a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for
details. TTY users call
1-800-263-3830.
Roadside Assistance
Program (Mexico)
As a new owner, your vehicle is
automatically enrolled in the
Roadside Assistance program. The
services are available at no cost
under the terms and conditions of
the program. The Roadside
Assistance program is not part of,
or included, in the coverage
provided by the new vehicle limited
warranty.
Roadside Assistance provides
assistance to the driver and
passengers while driving the vehicle
within your city of residence or on
any passable road in Mexico, the
United States, and Canada.
Services are subject to the
limitations described in the following
pages. Program coverage varies by
country.
Roadside Assistance is available
24 hours a day, 365 days of
the year.
This program expires two years
from the date of the invoice for the
vehicle, regardless of vehicle
mileage and changes in vehicle
ownership.
For more information about the
renewal of this program at the end
of its term, contact the Buick
Customer Assistance Center at
01-800-466-0818.
Services Provided
.Flat Tire Change: If unable to
change a flat tire, Roadside
Assistance will provide towing
service to the nearest authorized
Buick dealership. It is the
owner's responsibility for the
repair or replacement of the tire.

Black plate (8,1)Buick Verano Owner Manual - 2013 - crc - 10/17/12
13-8 Customer Information
This service is limited to the
transfer of the vehicle to the
repair facility.
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out.
.Battery Jump Start: Service to
jump start a dead battery.
.*Emergency Messages:
Transmission of urgent phone
messages.
.*Emergency Calls: Call for
emergency services.
.*Dealership Location
Assistance: Information
regarding addresses and
telephone numbers for Buick
dealers.
.Emergency Towing: Tow to the
nearest dealer for warranty
service if the vehicle cannot be
driven.
If the vehicle is involved in an
accident during the commission
of a crime, administrative
violation, or breach of traffic
regulations, Roadside
Assistance will not provide
service. When the vehicle is not
accessible to be towed, all
maneuvers required to access it
will be at the owner's expense.
If the vehicle is in another city
outside of your residence,
Roadside Assistance is limited
to moving the vehicle to the
nearest dealer. If you would like
the vehicle moved to a different
dealer, you will be asked to
cover the difference in cost at
the time of the move.If the vehicle cannot be received
by the nearest Buick dealer due
to scheduling conflicts, the
vehicle will be taken to a safe
place where it will remain for up
to 48 hours until it can be taken
to the dealer. If the storage costs
exceed the amount authorized,
the owner is responsible to pay
the difference at the time of
service. Contact Roadside
Assistance for more information
on authorized amounts.
.*Trip Interruption: This service
is provided if you are prevented
from further usage of your
vehicle while traveling and it is
not possible for the nearest
Buick dealership to repair the
vehicle the same day, requiring
the vehicle to stay at the
dealership for a night or more.

Black plate (9,1)Buick Verano Owner Manual - 2013 - crc - 10/17/12
Customer Information 13-9
If this happens, in addition to the
previously listed services and
prior to confirmation by the
dealership, you are entitled to
choose one of the following
alternatives, within the limits of
existing Roadside Assistance
program guidelines. If the costs
exceed the amount authorized
for these services, you must pay
the difference at the time of
service.
Roadside Assistance will
coordinate hotel
accommodations for all vehicle
travelers for up to two nights.
A rental car will be provided for
up to two days and the vehicle
must be returned to its original
destination, excluding vehicles
with a carrying capacity greater
than 3.5 tons.
Complimentary Transportation: If
you prefer to continue your trip
to the intended destination or
return to your place of
residence, and the trip requiresmore than eight hours driving on
the road, transportation for the
driver and passengers by first
class bus or coach commercial
airline will be provided to a
location chosen by Roadside
Assistance, depending on
availability at the chosen
destination. Restrictions apply
based on vehicle specifications.
If you are on the road, taxi
service to the nearest bus
station or airport will be
provided.
.*Complimentary
Transportation for Vehicle Pick
Up: Transportation to pick up
your vehicle after repairs are
complete. Once the dealer has
reported that the vehicle has
been repaired, Roadside
Assistance will provide bus or
commercial airline one-way
service (subject to availability)
for the person designated by you
to collect your vehicle at the
dealership's location if you or the
designated person are not in the
same town or city as the
dealership.
*These services are not provided for
U.S. or Canada residents. All
services provided in the U.S. and
Canada are at the owner's expense
and will be reimbursed by Roadside
Assistance.
Services Not Included in Roadside
Assistance
Roadside Assistance does not
cover or reimburse services for the
following:.Events caused by fraud or bad
faith by the driver.
.Vehicle immobilization situations
due to a major force or
unforeseen circumstances, such
as natural phenomena of an
extraordinary nature,
earthquakes, volcanic eruptions,
and other cyclonic storms.
.Vehicle immobilization situations
arising from car accidents
caused by the driver of the