service information BUICK ENCORE 2015 Owner's Manual

Black plate (2,1)Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
7707490) - 2015 - crc - 2/4/15
2015 Buick Encore Owner ManualM
Jump Starting . . . . . . . . . . . . . . . 10-62
Towing . . . . . . . . . . . . . . . . . . . . . . 10-65
Appearance Care . . . . . . . . . . . 10-68
Service and Maintenance . . . 11-1
General Information . . . . . . . . . . 11-1
Maintenance Schedule . . . . . . . 11-2
Special Application Services . . . . . . . . . . . . . . . . . . . . 11-8
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . 11-8
Recommended Fluids, Lubricants, and Parts . . . . . . 11-11
Maintenance Records . . . . . . . 11-13
Technical Data . . . . . . . . . . . . . . . 12-1
Vehicle Identification . . . . . . . . . 12-1
Vehicle Data . . . . . . . . . . . . . . . . . . 12-2
Customer Information . . . . . . . 13-1
Customer Information . . . . . . . . 13-1
Reporting Safety Defects . . . . 13-12
Vehicle Data Recording and Privacy . . . . . . . . . . . . . . . . . . . . 13-14 OnStar
. . . . . . . . . . . . . . . . . . . . . . . 14-1
OnStar Overview . . . . . . . . . . . . . 14-1
OnStar Services . . . . . . . . . . . . . . 14-2
OnStar Additional
Information . . . . . . . . . . . . . . . . . . 14-6
Index . . . . . . . . . . . . . . . . . . . . . i-1

Black plate (3,1)Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
7707490) - 2015 - crc - 2/4/15
Introduction iii
The names, logos, emblems,
slogans, vehicle model names, and
vehicle body designs appearing in
this manual including, but not limited
to, GM, the GM logo, BUICK, the
BUICK Emblem, and ENCORE are
trademarks and/or service marks of
General Motors LLC, its
subsidiaries, affiliates, or licensors.
For vehicles first sold in Canada,
substitute the name“General
Motors of Canada Limited” for Buick
Motor Division wherever it appears
in this manual. This manual describes features that
may or may not be on the vehicle
because of optional equipment that
was not purchased on the vehicle,
model variants, country
specifications, features/applications
that may not be available in your
region, or changes subsequent to
the printing of this owner manual.
Refer to the purchase
documentation relating to your
specific vehicle to confirm the
features.
Keep this manual in the vehicle for
quick reference.
Canadian Vehicle Owners
Propriétaires Canadiens
A French language manual can be
obtained from your dealer, at
www.helminc.com, or from:
On peut obtenir un exemplaire de
ce guide en français auprès du
concessionnaire ou à l'adresse
savant:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Using this Manual
To quickly locate information about
the vehicle, use the Index in the
back of the manual. It is an
alphabetical list of what is in the
manual and the page number where
it can be found. Litho
in U.S.A.
Part No. 23118886 D Third Printing
©2015 General Motors LLC. All Rights Reserved.

Black plate (4,1)Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
7707490) - 2015 - crc - 2/4/15
iv Introduction
About Driving the Vehicle
As with other vehicles of this type,
failure to operate this vehicle
correctly may result in loss of
control or an accident. Be sure to
read the driving guidelines in this
manual in the section called“Driving
and Operating” and specifically
Driver Behavior on page 9-2,
Driving Environment on page 9-2,
and Vehicle Design on page 9-2.
Danger, Warning, and
Caution
Warning messages found on vehicle
labels and in this manual describe
hazards and what to do to avoid or
reduce them.
{Danger
Danger indicates a hazard with a
high level of risk which will result
in serious injury or death.
{Warning
Warning indicates a hazard that
could result in injury or death.
{Caution
Caution indicates a hazard that
could result in property or vehicle
damage.
A circle with a slash through it is a
safety symbol which means “Do
Not,” “Do not do this,” or“Do not let
this happen.”
Symbols
The vehicle has components and
labels that use symbols instead of
text. Symbols are shown along with
the text describing the operation or
information relating to a specific
component, control, message,
gauge, or indicator.
M: This symbol is shown when
you need to see your owner manual
for additional instructions or
information.
*: This symbol is shown when
you need to see a service manual
for additional instructions or
information.
Vehicle Symbol Chart
Here are some additional symbols
that may be found on the vehicle
and what they mean. For more
information on the symbol, refer to
the Index.
9: Airbag Readiness Light
#:Air Conditioning
!:Antilock Brake System (ABS)

Black plate (29,1)Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Seats and Restraints 3-29
{Warning
When an airbag inflates, there
may be dust in the air. This dust
could cause breathing problems
for people with a history of
asthma or other breathing trouble.
To avoid this, everyone in the
vehicle should get out as soon as
it is safe to do so. If you have
breathing problems but cannot
get out of the vehicle after an
airbag inflates, then get fresh air
by opening a window or a door.
If you experience breathing
problems following an airbag
deployment, you should seek
medical attention.
The vehicle has a feature that may
automatically unlock the doors, turn
on the interior lamps and hazard
warning flashers, and shut off the
fuel system after the airbags inflate.
The feature may also activate,
without airbag inflation, after an
event that exceeds a predetermined threshold. You can lock the doors,
and turn off the interior lamps and
hazard warning flashers by using
the controls for those features.
{Warning
A crash severe enough to inflate
the airbags may have also
damaged important functions in
the vehicle, such as the fuel
system, brake and steering
systems, etc. Even if the vehicle
appears to be drivable after a
moderate crash, there may be
concealed damage that could
make it difficult to safely operate
the vehicle.
Use caution if you should attempt
to restart the engine after a crash
has occurred.
In many crashes severe enough to
inflate the airbag, windshields are
broken by vehicle deformation. Additional windshield breakage may
also occur from the front outboard
passenger airbag.
.Airbags are designed to inflate
only once. After an airbag
inflates, you will need some new
parts for the airbag system.
If you do not get them, the
airbag system will not be there
to help protect you in another
crash. A new system will include
airbag modules and possibly
other parts. The service manual
for the vehicle covers the need
to replace other parts.
.The vehicle has a crash sensing
and diagnostic module which
records information after a
crash. See
Vehicle Data
Recording and Privacy on
page 13-14 andEvent Data
Recorders on page 13-14.
.Let only qualified technicians
work on the airbag systems.
Improper service can mean that

Black plate (32,1)Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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3-32 Seats and Restraints
properly in the front outboard
passenger seat. When the
passenger sensing system has
allowed the airbags to be enabled,
the on indicator will light and stay lit
as a reminder that the airbags are
active.
For some children who have
outgrown child restraints and for
very small adults, the passenger
sensing system may or may not turn
off the front outboard passenger
frontal airbag and knee airbag (if
equipped), depending upon the
person's seating posture and body
build. Everyone in the vehicle who
has outgrown child restraints should
wear a safety belt properly—
whether or not there is an airbag for
that person.
{Warning
If the airbag readiness light ever
comes on and stays on, it means
that something may be wrong
(Continued)
Warning (Continued)
with the airbag system. To help
avoid injury to yourself or others,
have the vehicle serviced right
away. SeeAirbag Readiness
Light on page 5-12 for more
information, including important
safety information.
If the On Indicator Is Lit for a
Child Restraint
If a child restraint has been installed
and the on indicator is lit:
1. Turn the vehicle off.
2. Remove the child restraint from the vehicle.
3. Remove any additional items from the seat such as blankets,
cushions, seat covers, seat
heaters, or seat massagers. 4. Reinstall the child restraint
following the directions provided
by the child restraint
manufacturer and refer to
Securing Child Restraints (Rear
Seat) on page 3-50 orSecuring
Child Restraints (Front
Passenger Seat) on page 3-53.
5. If, after reinstalling the child restraint and restarting the
vehicle, the on indicator is still lit,
turn the vehicle off. Then slightly
recline the vehicle seatback and
adjust the seat cushion,
if adjustable, to make sure that
the vehicle seatback is not
pushing the child restraint into
the seat cushion. Also make
sure the child restraint is not
trapped under the vehicle head
restraint. If this happens, adjust
the head restraint. See Head
Restraints on page 3-2.
6. Restart the vehicle.

Black plate (34,1)Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
7707490) - 2015 - crc - 2/4/15
3-34 Seats and Restraints
A thick layer of additional material,
such as a blanket or cushion,
or aftermarket equipment such as
seat covers, seat heaters, and seat
massagers can affect how well the
passenger sensing system
operates. We recommend that you
not use seat covers or other
aftermarket equipment except when
approved by GM for your specific
vehicle. SeeAdding Equipment to
the Airbag-Equipped Vehicle on
page 3-34 for more information
about modifications that can affect
how the system operates.
The on indicator may be lit if an
object, such as a briefcase,
handbag, grocery bag, laptop,
or other electronic device, is put on
an unoccupied seat. If this is not
desired, remove the object from
the seat.{Warning
Stowing of articles under the
passenger seat or between the
passenger seat cushion and
seatback may interfere with the
proper operation of the passenger
sensing system.
Servicing the
Airbag-Equipped Vehicle
Airbags affect how the vehicle
should be serviced. There are parts
of the airbag system in several
places around the vehicle. Your
dealer and the service manual have
information about servicing the
vehicle and the airbag system. To
purchase a service manual, see
Service Publications Ordering
Information on page 13-11.
{Warning
For up to 10 seconds after the
vehicle is turned off and the
battery is disconnected, an airbag
can still inflate during improper
service. You can be injured if you
are close to an airbag when it
inflates. Avoid yellow connectors.
They are probably part of the
airbag system. Be sure to follow
proper service procedures, and
make sure the person performing
work for you is qualified to do so.
Adding Equipment to the
Airbag-Equipped Vehicle
Adding accessories that change the
vehicle's frame, bumper system,
height, front end, or side sheet
metal, may keep the airbag system
from working properly. The
operation of the airbag system can
also be affected by changing or
moving any parts of the front seats,
safety belts, the airbag sensing and

Black plate (35,1)Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Seats and Restraints 3-35
diagnostic module, steering wheel,
instrument panel, any of the airbag
modules, ceiling or pillar garnish
trim, overhead console, front
sensors, side impact sensors,
or airbag wiring.
Your dealer and the service manual
have information about the location
of the airbag sensors, sensing and
diagnostic module, and airbag
wiring.
In addition, the vehicle has a
passenger sensing system for the
front outboard passenger position,
which includes sensors that are part
of the passenger seat. The
passenger sensing system may not
operate properly if the original seat
trim is replaced with non-GM
covers, upholstery, or trim; or with
GM covers, upholstery, or trim
designed for a different vehicle. Any
object, such as an aftermarket seat
heater or a comfort-enhancing pad
or device, installed under or on top
of the seat fabric, could also
interfere with the operation of the
passenger sensing system. Thiscould either prevent proper
deployment of the passenger
airbag(s) or prevent the passenger
sensing system from properly
turning off the passenger airbag(s).
See
Passenger Sensing System on
page 3-30.
If the vehicle has rollover roof-rail
airbags, see Different Size Tires
and Wheels on page 10-52 for
additional important information.
If you have to modify your vehicle
because you have a disability and
you have questions about whether
the modifications will affect the
vehicle's airbag system, or if you
have questions about whether the
airbag system will be affected if the
vehicle is modified for any other
reason, call Customer Assistance.
See Customer Assistance Offices
on page 13-3.
Airbag System Check
The airbag system does not need
regularly scheduled maintenance or
replacement. Make sure the airbag readiness light is working. See
Airbag Readiness Light on
page 5-12.
{Caution
If an airbag covering is damaged,
opened, or broken, the airbag
may not work properly. Do not
open or break the airbag
coverings. If there are any
opened or broken airbag
coverings, have the airbag
covering and/or airbag module
replaced. For the location of the
airbags, see
Where Are the
Airbags? on page 3-25. See your
dealer for service.

Black plate (10,1)Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
7707490) - 2015 - crc - 2/4/15
5-10 Instruments and Controls
The fuel gauge indicates about how
much fuel is left when the ignition is
turned to ON/RUN.
When the tank nears empty, the low
fuel warning light will come on.
There is still a little fuel left, but the
vehicle's fuel tank should be filled
soon. SeeLow Fuel Warning Light
on page 5-20 for more information.
An arrow on the fuel gauge
indicates on which side of the
vehicle the fuel door is located. Here are four things that some
owners ask about. None of these
show a problem with the fuel gauge:
.At the service station, the gas
pump shuts off before the gauge
reads full.
.It takes a little more or less fuel
to fill up than the gauge
indicated. For example, the
gauge may have indicated the
tank was half full, but it actually
took a little more or less than
half the tank's capacity to fill
the tank.
.The indicator moves a little when
turning a corner or speeding up.
.The gauge goes back to empty
when the ignition is turned off.
Engine Coolant
Temperature Gauge
Metric

Black plate (12,1)Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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5-12 Instruments and Controls
such as a briefcase, handbag,
grocery bag, laptop, or other
electronic device. To turn off the
reminder light and/or chime, remove
the object from the seat or buckle
the safety belt.
Airbag Readiness Light
This light shows if there is an
electrical problem with the airbag
system. The system check includes
the airbag sensor(s), passenger
sensing system (if equipped), the
pretensioners, the airbag modules,
the wiring, and the crash sensing
and diagnostic module. For more
information on the airbag system,
seeAirbag System on page 3-23.
The airbag readiness light comes on
for several seconds when the
vehicle is started. If the light does
not come on then, have it fixed
immediately.
{Warning
If the airbag readiness light stays
on after the vehicle is started or
comes on while driving, it means
the airbag system might not be
working properly. The airbags in
the vehicle might not inflate in a
crash, or they could even inflate
without a crash. To help avoid
injury, have the vehicle serviced
right away.
Passenger Airbag Status
Indicator
The vehicle has a passenger
sensing system. See Passenger
Sensing System on page 3-30 forimportant safety information. The
instrument panel has a passenger
airbag status indicator.
United States
Canada and Mexico
When the vehicle is started, the
passenger airbag status indicator
will light ON and OFF, or the symbol
for on and off, for several seconds
as a system check. Then, after
several seconds, the status
indicator will light either ON or OFF,
or the on or off symbol to let you

Black plate (13,1)Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Instruments and Controls 5-13
know the status of the front
outboard passenger frontal airbag
and knee airbag (if equipped).
If the word ON or the on symbol is
lit on the passenger airbag status
indicator, it means that the front
outboard passenger frontal airbag
and knee airbag (if equipped) are
allowed to inflate.
If the word OFF or the off symbol is
lit on the passenger airbag status
indicator, it means that the
passenger sensing system has
turned off the front outboard
passenger frontal airbag and
passenger knee airbag (if
equipped).
If, after several seconds, both status
indicator lights remain on, or if there
are no lights at all, there may be a
problem with the lights or the
passenger sensing system. See
your dealer for service.{Warning
If the airbag readiness light ever
comes on and stays on, it means
that something may be wrong
with the airbag system. To help
avoid injury to yourself or others,
have the vehicle serviced right
away. SeeAirbag Readiness
Light on page 5-12 for more
information, including important
safety information.
Charging System Light
This light will come on briefly when
the ignition is turned on, and the
engine is not running, as a check to
show it is working. It should go out when the engine is
started. If it stays on, or comes on
while driving, there may be a
problem with the electrical charging
system. Have it checked by your
dealer. Driving while this light is on
could drain the battery. If a short
distance must be driven with the
light on, turn off all accessories,
such as the radio and air
conditioner, to help reduce the drain
on the battery.
Malfunction
Indicator Lamp
A computer system called OBD II
(On-Board Diagnostics-Second
Generation) monitors the operation
of the vehicle to ensure emissions
are at acceptable levels, helping to
maintain a clean environment. The
malfunction indicator lamp comes
on when the vehicle is placed in
ON/RUN, as a check to show it is
working. If it does not, have the
vehicle serviced by your dealer. See
Ignition Positions on page 9-14
for
more information.