BUICK ENCORE 2018 Warranty And Owner Assistance Information
Manufacturer: BUICK, Model Year: 2018, Model line: ENCORE, Model: BUICK ENCORE 2018Pages: 42, PDF Size: 0.29 MB
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Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-U.S.-10999171) - 2018 - crc - 7/31/17
26 Customer Satisfaction Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of your vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your
concern with a member of dealer
management.Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the
owner of the dealer facility or the
general manager.
STEP TWO : If after contacting a
member of dealer management, it
appears your concern cannot be
resolved by the dealer without
further help contact the Buick
Customer Assistance Center by
calling 1-800-521-7300. In Canada, contact GM of Canada Care Centre
Office by calling 1-800-263-3777:
English, or 1-800-263-7854: French.
We encourage you to call the
toll-free number in order to give
your inquiry prompt attention.
Have the following information
available to give the Customer
Assistance Representative:
.
The Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate above the top of
the instrument panel on the
driver side, and visible through
the windshield.
. The dealer name and location
. The vehicle delivery date and
present mileage
When contacting Buick, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest you follow
Step One first if you have a
concern. STEP THREE :
Both GM and your
Buick dealer are committed to
making sure you are completely
satisfied with your new vehicle.
However, if you continue to remain
unsatisfied after following the
procedure outlined in Steps One
and Two, you can file with the Better
Business Bureau (BBB) Auto Line
Program to enforce any additional
rights you may have.
The BBB Auto Line Program is an
out of court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with
the decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.
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Customer Satisfaction Procedure 27
Contact the BBB Auto Line Program
using the toll-free telephone number
or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. GM reserves the right to
change eligibility limitations and/or
to discontinue its participation in this
program.
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28 State Warranty Enforcement Laws
Laws in many states permit owners
to obtain a replacement vehicle or a
refund of the purchase price under
certain circumstances. The
provisions of these laws vary from
state to state. To the extent allowed
by state law, GM requires that you
first provide us with written
notification of any service difficulty
you have experienced so that we
have an opportunity to make any
needed repairs before you are
eligible for the remedies provided by
these laws. The address for written
notification, is inCustomer
Assistance Offices 031.
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Warranty Information for California Only 29
California Civil Code Section
1793.2(d) requires that, if GM or its
representatives are unable to repair
a new motor vehicle to conform to
the vehicle's applicable express
warranties after a reasonable
number of attempts, GM shall either
replace the new motor vehicle or
reimburse the buyer the amount
paid or payable by the buyer.
California Civil Code Section
1793.22(b) creates a presumption
that GM has had a reasonable
number of attempts to conform the
vehicle to its applicable express
warranties if, within 18 months from
delivery to the buyer or 18,000 miles
on the vehicle's odometer,
whichever occurs first, one or more
of the following occurs:
.The same nonconformity results
in a condition that is likely to
cause death or serious bodily
injury if the vehicle is driven
AND the nonconformity has
been subject to repair two or
more times by GM or its agents
AND the buyer or lessee has directly notified GM of the need
for the repair of the
nonconformity.
. The same nonconformity has
been subject to repair four or
more times by GM or its agents
AND the buyer has notified GM
of the need for the repair of the
nonconformity.
. The vehicle is out of service by
reason of repair nonconformities
by GM or its agents for a
cumulative total of more than
30 calendar days after delivery
of the vehicle to the buyer.
NOTICE TO GENERAL MOTORS
AS REQUIRED ABOVE SHALL BE
SENT TO THE FOLLOWING
ADDRESS:
General Motors LLC
P.O. Box 33170
Detroit , MI 48232-5170
When you make an inquiry, you will
need to give the year, model, and
mileage of your vehicle and
your VIN.
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30 Special Coverage Adjustment Programs Beyond the Warranty Period
Buick is proud of the protection
afforded by its warranty coverages.
In order to achieve maximum
customer satisfaction, there may be
times when Buick will establish a
special coverage adjustment
program to pay all or part of the cost
of certain repairs not covered by the
warranty or to reimburse certain
repair expenses you may have
incurred. Check with your Buick
dealer or call the Buick Customer
Assistance Center to determine
whether any special coverage
adjustment program is applicable to
your vehicle.
When you make an inquiry, you will
need to give the year, model, and
mileage of your vehicle and
your VIN.
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Customer Assistance Offices 31
Buick encourages customers to call
the toll-free telephone number for
assistance. However, if you wish to
write or e-mail Buick, refer to the
address below.
United States
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
www.Buick.com
1-800-521-7300
1-800-832-8425 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-252-1112
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994Canada
Customer Care Centre,
CA1-163-005
General Motors of Canada
Company
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
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32 Customer Assistance for Text Telephone (TTY) Users
To assist customers who are deaf or
hard of hearing and who use Text
Telephones (TTYs), Buick has TTY
equipment available at its Customer
Assistance Center and Roadside
Assistance Center.
The TTY for the Buick Customer
Assistance Center is:
1-800-832-8425 in the United States
1-800-263-3830 in Canada
The TTY for the Buick Roadside
Assistance Center is:
1-888-889-2438 in the U.S.
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Roadside Assistance Program 33
Buick is proud to offer the response,
security, and convenience of Buick's
24-Hour Roadside Assistance
Program for a period of 6 years or
70,000 miles, whichever comes first.
Consult your dealer or refer to the
owner manual for details. The Buick
Roadside Assistance Center can be
reached by calling 1-800-252-1112.
Roadside Assistance is not part of
or included in the coverage provided
by the New Vehicle Limited
Warranty. General Motors and
General Motors of Canada
Company reserve the right to make
any changes or discontinue the
Roadside Assistance Program at
any time without notification.
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34 Courtesy Transportation Program
If your vehicle requires warranty
repairs during the 6 year/70,000 mile
Limited Powertrain Warranty,
alternate transportation and/or
reimbursement of certain
transportation expenses may be
available under the Courtesy
Transportation Program. Several
transportation options are available.
Consult your dealer or refer to the
owner manual for details.
Courtesy Transportation is not part
of or included in the coverage
provided by the New Vehicle Limited
Warranty. General Motors and
General Motors of Canada
Company reserve the right to make
any changes or discontinue the
Courtesy Transportation Program at
any time without notification.
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Buick Protection 35
Coverage Beyond Your
Expectations
Buick is exceeding expectations of
luxury, and Buick Protection
products are exceeding
expectations of confidence. From
Buick Protection Plans to Buick
Pre-Paid Maintenance Plans, Buick
Protection products can provide
coverage and benefits in addition to
your new-vehicle warranty so you
can just relax and enjoy the ultimate
luxury: confidence.
See your dealer for details on how
you can help protect your new Buick
and have the peace of mind that
comes with knowing you’ll have
coverage with the same name as
the brand you trust.
Check with your Dealer for
availability. Information provided is
for illustration/summary purposes
only; see Terms and Conditions/
GAP Addendum/Pre-Paid
Maintenance Agreement for
complete details. Vehicle service
contract coverage is provided and
administered by AMT Warranty
Corp., P.O. Box 927, Bedford, TX76095, (877) 265-1072 (except in
Florida, the obligor/provider and
administrator is Wesco Insurance
Company, 59 Maiden Lane, 43rd
Floor, New York, NY 10038, (866)
327-5818, LICENSE #01913). GAP
Coverage is provided by the dealer/
creditor and administered by AMT
Warranty Corp., (877) 265-1166
AMT Warranty Corp. and Wesco
Insurance Company are
GM-approved providers but are not
related entities of GM or its
dealerships.
Roadside Assistance Services are
provided by Nation Safe Drivers,
800 Yamato Road, Suite 100, Boca
Raton, FL 33431 (except as
otherwise noted for your state in the
Terms and Conditions).