Emissions Component BUICK ENCORE 2018 Warranty And Owner Assistance Information

Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-U.S.-10999171) - 2018 - crc - 7/31/17
2018 Buick Limited Warranty andOwner Assistance Information
Important Message to
Owners... . . . . . . . . . . . . . . . . . . . . . . . 1
Buick’s Commitment . . . . . . . . . . . . 1
Owner Assistance . . . . . . . . . . . . . . . 1
Buick’s Participation in an Alternative Dispute Resolution
Program . . . . . . . . . . . . . . . . . . . . . . . 1
Warranty Service– United
States . . . . . . . . . . . . . . . . . . . . . . . . . 1
Warranty Coverage at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . 2
New Vehicle Limited Warranty . . . 2
Emission Control System Warranty . . . . . . . . . . . . . . . . . . . . . . . 2
New Vehicle Limited Warranty . . .3
What Is Covered . . . . . . . . . . . . . . . . 3
What Is Not Covered . . . . . . . . . . . . 7
Things to Know About the New Vehicle Limited Warranty . . . . 12
Warranty Repairs –Component
Exchanges . . . . . . . . . . . . . . . . . . . 12
Warranty Repairs –Recycled
Materials . . . . . . . . . . . . . . . . . . . . . 12
Tire Service . . . . . . . . . . . . . . . . . . . . 12 After-Manufacture
“Rustproofing” . . . . . . . . . . . . . . . . 12
Paint, Trim, and Appearance Items . . . . . . . . . . . . . . . . . . . . . . . . . 12
Vehicle Operation and Care . . . 13
Maintenance and Warranty
Service Records . . . . . . . . . . . . . . 13
Chemical Paint Spotting . . . . . . . 13
Warranty Coverage –
Extensions . . . . . . . . . . . . . . . . . . . 13
Warranty Service —Foreign
Countries . . . . . . . . . . . . . . . . . . . . . 14
Permanent Relocation . . . . . . . . . 14
Original Equipment Alterations . . . . . . . . . . . . . . . . . . . . 14
Recreation Vehicle and Special Body or Equipment
Alterations . . . . . . . . . . . . . . . . . . . . 15
Pre-Delivery Service . . . . . . . . . . . 15
Production Changes . . . . . . . . . . . 15
Emission Control Systems Warranty . . . . . . . . . . . . . . . . . . . . . . 16
What Is Covered . . . . . . . . . . . . . . . 16 How to Determine the
Applicable Emissions Control
System Warranty . . . . . . . . . . . . . 16
Federal Emission Control System Warranty . . . . . . . . . . . . . 16
California Emission Control System Warranty . . . . . . . . . . . . . 17
Emission Warranty Parts List . . .20
Replacement Parts . . . . . . . . . . . . 23
Maintenance and Repairs . . . . . . 24
Claims Procedure . . . . . . . . . . . . . . 24
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . 26
State Warranty Enforcement Laws . . . . . . . . . . . 28
Warranty Information for California Only . . . . . . . . . . . . . . . 29
Special Coverage Adjustment Programs Beyond the Warranty
Period . . . . . . . . . . . . . . . . . . . . . . . . 30
Customer Assistance Offices . . .31
Customer Assistance for Text Telephone (TTY) Users . . . . . . . 32

Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-U.S.-10999171) - 2018 - crc - 7/31/17
2 Warranty Coverage at a Glance
The warranty coverages are
summarized below.
New Vehicle Limited Warranty
Bumper-to-Bumper (Includes
Tires)
.Coverage is for the first 4 years
or 50,000 miles, whichever
comes first.
Powertrain
. Coverage is for the first 6 years
or 70,000 miles, whichever
comes first.
Sheet Metal
. Corrosion coverage is for the
first 4 years or 50,000 miles,
whichever comes first.
. Rust-through coverage is for the
first 6 years, unlimited mileage.
Emission Control System
Warranty
For light duty trucks, see “How to
Determine the Applicable Emissions
Control System Warranty” under
Emission Control Systems Warranty
0 16 for more information. Federal
.
Gasoline Engines
‐Defects and performance for
cars and light duty truck
emission control systems are
covered for the first 2 years or
24,000 miles, whichever
comes first. From the first
2 years or 24,000 miles to
4 years or 50,000 miles
defects in material or
workmanship continue to be
covered under the New
Vehicle Limited Warranty
Bumper-to-Bumper coverage
explained previously. Specified
major components are
covered for the first 8 years or
80,000 miles, whichever
comes first.
‐ Defects and performance for
heavy duty truck emission
control systems are covered
for the first 5 years or
50,000 miles, whichever
comes first. California
.
Gasoline Engines
‐Defects and performance for
cars and trucks with light duty
or medium duty emission
control systems are covered
for the first 3 years or
50,000 miles, whichever
comes first.
‐ Specified components for cars
or light duty trucks equipped
with light duty or medium duty
truck emission control systems
are covered for the first
7 years or 70,000 miles,
whichever comes first.
Important: Some California
emission vehicles may have special
coverages longer than those listed
here. See “California Emission
Control System Warranty” under
Emission Control Systems Warranty
0 16.

Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-U.S.-10999171) - 2018 - crc - 7/31/17
New Vehicle Limited Warranty 9
Damage Due to Insufficient or
Improper Maintenance
Damage caused by failure to follow
the recommended maintenance
schedule intervals and/or failure to
use or maintain proper fluids,
or maintain fluids between
recommended maintenance
intervals, fuel, lubricants,
or refrigerants recommended in the
owner manual is not covered.
Damage Due to Contaminated,
Improper, or Poor Quality Fuel
Poor fuel quality or incorrect fuel
may cause driveability problems
such as hesitation, lack of power,
stalling, or failure to start. They may
also degrade functionality of critical
exhaust emissions components
such as spark plugs, oxygen
sensors, and the catalytic converter.
Damage from poor fuel quality,
water contamination, or if the
vehicle requires premium fuel,
operating the vehicle on gasoline
with a Pump Octane less than a 91
(R+M)/2, may not be covered.Prohibited fuels are: Gasolines
containing any methanol, MMT, an
organometallic octane enhancing
additive, and/or fuels containing
more than 15% ethanol in non-Flex
Fuel Vehicles (FFV).
Please refer to your owner manual
under
“Fuel,” for additional
recommendations, including the use
of TOP TIER Detergent Gasoline.
Additional information can also be
found at: www.toptiergas.com/
index.html.
Damage Due to Impact, Use,
or the Environment
Windshield or glass cracks, chips,
or scratches due to impact are not
covered. Windshield cracks will be
covered for the first 12 months,
regardless of mileage if caused by
defects in material or workmanship.
Lights, lenses, mirrors, paint, grille,
moldings, and trim are not covered
for cracks, chips, scratches, dents,
dings, and punctures or tears as a
result of impact with other objects or
road hazards. In addition, cracks,
chips, scratches, or other damage to the face of a radio or instrument
cluster from impact or foreign
objects are not covered.
Third Party Externally Connected
Electrical Products
This warranty does not apply to
hardware or software of a third party
device that is connected to the
vehicle or its components, even if
integrated or delivered with the
vehicle. GM is not responsible for
the quality or accuracy of any
information, or service accessed
through or from any third party
device or platform. Software
distributed by GM inside or outside
the vehicle (including, but not limited
to system software or applications)
is not covered by this Warranty. GM
does not warrant that connections
to, from or through the vehicle will
be uninterrupted or error-free. Also,
the user should back-up their data
and information frequently. GM is
not responsible for any loss or
damage to data or information made
available in connection with the use
of the vehicle. In addition, this
Warranty does not apply: (a) to

Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-U.S.-10999171) - 2018 - crc - 7/31/17
14 Things to Know About the New Vehicle Limited Warranty
.Does not apply to used vehicles,
GM-owned vehicles, dealer
owned used vehicles, or dealer
demonstrator vehicles.
. Does not apply to vehicles with
more than 1,000 miles on the
odometer even though the
vehicle may not have been
registered for license plates.
Warranty Service —Foreign
Countries
Touring Owner Service
If you are touring in a foreign
country and repairs are needed,
take your vehicle to the nearest GM
dealer which sells and services
Buick vehicles. However, if a Buick
dealer cannot be located,
significantly inconvenienced
customers can take their vehicle to
any GM dealer for repairs
Important: Repairs made
necessary by the use of improper or
dirty fuels and lubricants are not
covered under the warranty. See your owner manual for additional
information on fuel requirements
when operating in foreign countries.
Permanent Relocation
This warranty applies to Buick
vehicles registered in the United
States and normally operated in the
United States. If you have
permanently relocated and
established household residency in
another country, GM may authorize
the performance of repairs under
the warranty authorized for vehicles
generally sold by GM in that
country. Contact an authorized GM
dealer in your country for
assistance.
Important:
GM warranty coverages
may be void on Buick vehicles that
have been imported/exported for
resale.
Original Equipment Alterations
This warranty does not cover any
damage or failure resulting from
modification or alteration to the
vehicle's original equipment as
manufactured or assembled by General Motors. Examples of the
types of alterations that would not
be covered include cutting, welding,
or disconnecting of the vehicle's
original equipment parts and
components.
Additionally, General Motors does
not warranty non-GM parts,
calibrations, and/or software
modifications.
The use of parts,
control module calibrations,
software modifications, and/or any
other alterations not issued through
General Motors will void the
warranty coverage for those
components that are damaged or
otherwise affected by the installation
of the non-GM part, control module
calibration, software modification,
and/or other alteration.
The only exception is that non-GM
parts labeled “Certified to EPA
Standards” are covered by the
Federal Emissions Performance
Warranty.