Service mode BUICK ENCORE GX 2021 User Guide
[x] Cancel search | Manufacturer: BUICK, Model Year: 2021, Model line: ENCORE GX, Model: BUICK ENCORE GX 2021Pages: 370, PDF Size: 12.38 MB
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Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14608036) - 2021 - CRC - 9/21/20
Infotainment System 141
LTE performance is based on industry
averages and vehicle systems design. Some
services require a data plan.
The OnStar App
If equipped, the infotainment system has
OnStar controls in the embedded OnStar app
on the Home Page. Most OnStar functions
that can be performed with the buttons can
be done using the app. To open the app,
touch the OnStar icon on the Home Page.
App updates require a corresponding service
plan. Features vary by region and model.
Features are subject to change. For more
information, see my.buick.com/learn or
press
Q.
Services
The Services tab displays the default view
for the app. Use this page to launch the
available OnStar services. Touch a service to
open its display. Touch Wi-Fi to launch the
connections manager. Turn-by-Turn and
Advisor Call are the other tiled options. Account
The Account tab displays a snapshot of the
account linked with the vehicle. If there is
no such account, this tab will show all
values as
——. The call advisor call icon will
be active even if there is no active account.
Advisor Call
Selecting Advisor Call is the same as
pressing
Qor calling 1-888-4ONSTAR
(1-888-466-7827). The X option in the upper
right corner of the screen does not end the
call, but returns to the previous display.
Turn-by-Turn Directions
With a connected plan, an OnStar Advisor
can download a destination to the vehicle or
its embedded navigation system,
if equipped. Select Turn-by-Turn Directions
from the Services tab of the OnStar app to
call an Advisor or select a recent or favorite
destination. Touch the navigation icons to
select home, address or place. A destination
transfer from OnStar will show the detail
view of the destination when it is
transferred from OnStar to the Navigation
application. Touch OK to go back to the
previous menu. An ABS and Guidance or
Navigation Add-On Plan is required. See
www.onstar.com for a coverage map. Services vary by model. Map coverage is
available in the United States, Puerto Rico,
and Canada.
Wi-Fi Hotspot
Touch to display the Settings page, which
shows the configurations for the vehicle
hotspot and allows them to be changed.
For more information, see www.onstar.com/
learn.
Navigation
Using the Navigation System
If equipped, launch the Nav application by
touching the Nav icon on the Home Page or
on the shortcut tray near the bottom of the
infotainment display.
When the Nav application is launched for
the first time, a product walkthrough is
available. Use of the feature requires the
Terms and Conditions and the Privacy
statement to be confirmed. If available and
signed into a profile, it is also suggested to
enable and confirm Predictive Navigation.
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Infotainment System 147
airports, banks, hospitals, police stations, gas
stations, tourist attractions, and historical
monuments.
If the vehicle does not have an applicable
service plan, the map database may not
include data for newly constructed areas or
map database corrections that are
completed after production. The navigation
system provides full route guidance in the
detailed map areas.
Zoom Control
The zoom control display is shown on the
map view. A few ways to zoom in or
out are:
.Touch + or–to zoom in or out on
the map.
.Double tap with one finger to zoom in or
single tap with two fingers to zoom out
on the map.
.Use the index finger and thumb to zoom
out by pinching and then zoom in by
spreading those two fingers on the map.
Map Gestures and Map Scale
Use the following gestures on the
infotainment display to adjust the map scale
and display options.
.Pinch to zoom in or out.
.Pan the map.
.Use two fingers to tilt down and change
from 2D to 3D. Tilt up to change back
to 2D.
.Rotate the map.
See Using the System 0131.
Mute
When in active guidance, the audio prompts
while using navigation can be muted. Touch
the speaker icon on the right side of the
upper bar. A slash will appear on the
speaker to indicate voice guidance is muted.
Active Guidance View
When a destination is chosen and a
navigation session is active, the navigation
system enters into an Active Guidance
View (AGV).
Map Orientation
Touch
Aon the map to access map
orientation settings. Map orientation is 3D
Heading Up by default.
Available settings are:
.3D Heading Up (Default): 3D map with
the vehicle pointing up. In this mode, the
current location icon will always head up
and the map will rotate around it.
.2D Heading Up: 2D map with the vehicle
pointing up. In this mode, the current
location icon will always head up and the
map will rotate around it.
.2D North Up: 2D map with North pointing
up. In this mode, the current location icon
will shift as the vehicle turns left and
right.
Touch the icon to change the map type. The
icon and label will also update accordingly.
Depending on the zoom level of the 2D
Heading Up and 3D Heading Up maps, the
system may automatically switch to the 2D
North Up map.
When in AGV, the entire route can be
viewed in 2D North Up by touching the
traffic bar. The map will zoom out and
readjust to display the full route. When in
2D North Up Route View, the Recenter icon
will appear in the middle of the display.
Touch either the Recenter icon or the traffic
bar again to return to the previous view,
either 2D or 3D.
Lane Guidance
The map will display the lane information
for the upcoming maneuver if it is available.
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162 Infotainment System
.While the active call is on the handset,
touch the Handset option to switch to the
hands-free mode.
Making a Call Using Contacts and Recent
Calls
Calls can be made through the Bluetooth
system using personal cell phone contact
information for all cell phones that support
the Phone Book feature. Become familiar
with the cell phone settings and operation.
Verify the cell phone supports this feature.
The Contacts menu accesses the phone book
stored in the cell phone.
The Recents menu accesses the recents call
list from your cell phone.
To make a call using the Contacts menu:1. Touch the Phone icon on the Home Page.
2. Touch Contacts.
3. The Contacts list can be searched by using the first character. Touch A-Z on
the infotainment display to scroll
through the list of names.
Touch the name to call.
4. Touch the desired contact number to call.
To make a call using the Recents menu: 1. Touch Phone on the Home Page. 2. Touch Recents.
3. Touch the name or number to call.
Making a Call Using the Keypad
To make a call by dialing the numbers:
1. Touch the Phone icon on the Home Page.
2. Touch Keypad and enter a phone number.
3. Touch
#on the infotainment display to
start dialing the number.
Searching Contacts Using the Keypad
To search for contacts using the keypad:
1. Touch the Phone icon on the Home Page.
2. Touch Keypad and enter partial phone numbers or contact names using the
digits on the keypad to search.
Results will show on the right side of the
display. Touch one to place a call.
Accepting or Declining a Call
When an incoming call is received, the
infotainment system mutes and a ring tone
is heard in the vehicle.
Accepting a Call
There are two ways to accept a call:
.Pressgon the steering wheel controls.
.Touch Answer on the infotainment
display.
Declining a Call
There are two ways to decline a call:
.Presscon the steering wheel controls.
.Touch Ignore on the infotainment display.
Call Waiting
Call waiting must be supported on the
Bluetooth cell phone and enabled by the
wireless service carrier to work.
Accepting a Call
Press
gto answer, then touch Switch on
the infotainment display.
Declining a Call
Press
cto decline, then touch Ignore on
the infotainment display
Switching Between Calls (Call Waiting
Calls Only)
To switch between calls, touch Phone on the
Home Page to display Call View. While in
Call View, touch the call information of the
call on hold to change calls.
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180 Climate Controls
Climate Controls
Climate Control Systems
Climate Control Systems . . . . . . . . . . . . . . 180
Dual Automatic Climate ControlSystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Air Vents
Air Vents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Maintenance
Passenger Compartment Air Filter . . . . . 185
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Climate Control Systems
The heating, cooling, and ventilation for the
vehicle can be controlled with this system. 1. Temperature Control
2. Air Delivery Mode Controls
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Driving and Operating 191
Warning (Continued)
After driving through a large puddle of
water or a car/vehicle wash, lightly apply
the brake pedal until the brakes work
normally.
Flowing or rushing water creates strong
forces. Driving through flowing water
could cause the vehicle to be carried
away. If this happens, you and other
vehicle occupants could drown. Do not
ignore police warnings and be very
cautious about trying to drive through
flowing water.
Hydroplaning
Hydroplaning is dangerous. Water can build
up under the vehicle's tires so they actually
ride on the water. This can happen if the
road is wet enough and you are going fast
enough. When the vehicle is hydroplaning, it
has little or no contact with the road.
There is no hard and fast rule about
hydroplaning. The best advice is to slow
down when the road is wet.
Other Rainy Weather Tips
Besides slowing down, other wet weather
driving tips include:
.Allow extra following distance.
.Pass with caution.
.Keep windshield wiping equipment in
good shape.
.Keep the windshield washer fluid reservoir
filled.
.Have good tires with proper tread depth.
SeeTires 0286.
.Turn off cruise control.
.Activate All-Wheel Drive (AWD) mode. See
All-Wheel Drive 0207.
Hill and Mountain Roads
Driving on steep hills or through mountains
is different than driving on flat or rolling
terrain. Tips include:
.Keep the vehicle serviced and in good
shape.
.Check all fluid levels and brakes, tires,
cooling system, and transmission.
.Shift to a lower gear when going down
steep or long hills.
{Warning
Using the brakes to slow the vehicle on a
long downhill slope can cause brake
overheating, can reduce brake
performance, and could result in a loss of
braking. Shift the transmission to a lower
gear to let the engine assist the brakes
on a steep downhill slope.
{Warning
Coasting downhill in N (Neutral) or with
the ignition off is dangerous. This can
cause overheating of the brakes and loss
of steering assist. Always have the engine
running and the vehicle in gear.
.Drive at speeds that keep the vehicle in
its own lane. Do not swing wide or cross
the center line.
.Be alert on top of hills; something could
be in your lane (e.g., stalled car, crash).
.Pay attention to special road signs (e.g.,
falling rocks area, winding roads, long
grades, passing or no-passing zones) and
take appropriate action.
.Select All-Wheel Drive (AWD) Mode. See
All-Wheel Drive 0207.
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Driving and Operating 197
To shift out of P (Park), the vehicle must be
on and the brake pedal must be applied.
If the vehicle is in P (Park), the ignition will
turn off, and Retained Accessory Power
(RAP) will remain active. SeeRetained
Accessory Power (RAP) 0203
If the vehicle is not in P (Park), the ignition
will return to ACC/ACCESSORY and display
the message SHIFT TO PARK in the Driver
Information Center (DIC).
When the vehicle is shifted into P (Park), the
ignition system will turn off.
The vehicle may have an electric steering
column lock. The lock is activated when the
vehicle is turned off and either front door is
opened. A sound may be heard as the lock
actuates or releases. The steering column
lock may not release with the wheels turned
off center. If this happens, the vehicle may
not start. Move the steering wheel from left
to right while attempting to start the
vehicle. If this does not work, the vehicle
needs service.
Do not turn the engine off when the vehicle
is moving. This will cause a loss of power
assist in the brake and steering systems and
disable the airbags. If the vehicle must be turned off in an
emergency:
1. Brake using a firm and steady pressure. Do not pump the brakes repeatedly. This
may deplete power assist, requiring
increased brake pedal force.
2. Shift the vehicle to N (Neutral). This can be done while the vehicle is moving.
After shifting to N (Neutral), firmly apply
the brakes and steer the vehicle to a
safe location.
3. Come to a complete stop. Shift to P (Park) and turn the ignition off.
4. Set the electric parking brake. See Electric
Parking Brake 0209
{Warning
Turning off the vehicle while moving may
cause loss of power assist in the brake
and steering systems and disable the
airbags. While driving, only shut the
vehicle off in an emergency.
If the vehicle cannot be pulled over and
must be turned off while driving, press and
hold ENGINE START/ STOP for longer than
two seconds, or press twice in five seconds.
ACC/ACCESSORY (Amber Indicator Light)
This mode allows you to use some electrical
accessories when the engine is off.
With the ignition off, pressing the button
one time without the brake pedal applied
will place the ignition system in ACC/
ACCESSORY.
The ignition will switch from ACC/
ACCESSORY to OFF after five minutes to
prevent battery rundown.
ON/RUN/START (Green Indicator Light)
This mode is for driving and starting. With
the ignition off and the brake pedal applied,
pressing the button once will place the
ignition system in ON/RUN/START. Once
engine cranking begins, release the button.
Engine cranking will continue until the
engine starts. See Starting the Engine 0198.
The ignition will then remain on.
Service Mode
This power mode is available for service and
diagnostics, and to verify the proper
operation of the malfunction indicator lamp
as may be required for emission inspection
purposes. With the vehicle off and the brake
pedal not applied, pressing and holding the
button for more than five seconds will place
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198 Driving and Operating
the vehicle in Service Mode. The instruments
and audio systems will operate when the
vehicle is on, but the vehicle will not be able
to be driven. The engine will not start in
Service Mode. Press the button again to turn
the vehicle off.
Starting the Engine
Move the shift lever to P (Park) or
N (Neutral). The engine will not start in any
other position. To restart the engine when
the vehicle is already moving, use
N (Neutral) only.
Caution
Do not try to shift to P (Park) if the
vehicle is moving. If you do, you could
damage the transmission. Shift to P (Park)
only when the vehicle is stopped.
Caution
If you add electrical parts or accessories,
you could change the way the engine
operates. Any resulting damage would
not be covered by the vehicle warranty.
SeeAdd-On Electrical Equipment 0249.
Gasoline Engine Starting Procedure
1. With the Keyless Access system, the
Remote Keyless Entry (RKE) transmitter
must be in the vehicle. Press ENGINE
START/STOP with the brake pedal
applied. When the engine begins
cranking, let go of the button.
The idle speed will go down as the
engine gets warm. Do not race the
engine immediately after starting it.
If the RKE transmitter is not in the
vehicle, if there is interference, or if the
RKE battery is low, a Driver Information
Center (DIC) will display a message. See
Remote Keyless Entry (RKE) System
Operation 07
Caution
Cranking the engine for long periods of
time, by returning the ignition to the
START position immediately after
cranking has ended, can overheat and
damage the cranking motor, and drain
the battery. Wait at least 15 seconds
between each try, to let the cranking
motor cool down. 2. If the engine does not start after five to
10 seconds, especially in very cold
weather (below −18 °C or 0 °F), it could
be flooded with too much gasoline. Try
pushing the accelerator pedal all the way
to the floor and holding it there as you
press ENGINE START/ STOP. Wait at least
15 seconds between each try, to allow
the cranking motor to cool down. When
the engine starts, release the accelerator.
If the vehicle starts briefly but then
stops again, do the same thing. This
clears the extra gasoline from the
engine. Do not race the engine
immediately after starting it. Operate
the engine and transmission gently until
the oil warms up and lubricates all
moving parts.Stop/Start System
The Stop/Start system will shut off the
engine to help conserve fuel. It has
components designed for the increased
number of starts.
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206 Driving and Operating
Caution (Continued)
covered by the vehicle warranty. Shift to
R (Reverse) only after the vehicle is
stopped.
To rock the vehicle back and forth to get
out of snow, ice, or sand without damaging
the transmission, see If the Vehicle Is Stuck
0 193
N : In this position, the engine does not
connect with the wheels. To restart the
engine when the vehicle is already moving,
use N (Neutral) only.
{Warning
Shifting into a drive gear while the
engine is running at high speed is
dangerous. Unless your foot is firmly on
the brake pedal, the vehicle could move
very rapidly. You could lose control and
hit people or objects. Do not shift into a
drive gear while the engine is running at
high speed.
Caution
Shifting out of P (Park) or N (Neutral)
with the engine running at high speed
may damage the transmission. The
repairs would not be covered by the
vehicle warranty. Be sure the engine is
not running at high speed when shifting
the vehicle.
Caution
A transmission hot message may display
if the automatic transmission fluid is
too hot.
Driving under this condition can damage
the vehicle. Stop and idle the engine to
cool the automatic transmission fluid.
This message clears when the
transmission fluid has cooled sufficiently.
D : This position is for normal driving.
If more power is needed for passing, press
the accelerator pedal down.
Caution
If the vehicle does not shift gears, the
transmission could be damaged. Have the
vehicle serviced right away.
Caution
Spinning the tires or holding the vehicle
in one place on a hill using only the
accelerator pedal may damage the
transmission.
The repair will not be covered by the
vehicle warranty. If the vehicle is stuck,
do not spin the tires. When stopping on
a hill, use the brakes to hold the vehicle
in place.
L : Allows the driver to select the range of
gear positions. See Manual Mode0207.
Operating Modes
The transmission may operate in a lower
gear than normal to improve vehicle
performance. The engine speed may be
higher and there may be an increase in
noise during the following conditions:
.When climbing a grade.
.When driving downhill.
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228 Driving and Operating
Turn off RPA when towing a trailer.
Automatic Parking Assist (APA) with
Braking
If equipped, APA searches for and steers the
vehicle into parallel and perpendicular
parking spots. When using APA, you must
still shift gears, while the system applies the
brakes and accelerator. A display and
audible beeps help to guide parking
maneuvers.
Do not use APA when towing a trailer.
{Warning
APA may not detect objects in the
parking space, objects that are soft or
narrow, objects high off the ground such
as flatbed trucks, objects below ground
level such as large potholes, or moving
objects (e.g. pedestrians). Always verify
that the parking space is appropriate for
parking a vehicle. APA does not respond
to changes in the parking space, such as
movement of an adjacent vehicle, or a
person or object entering the parking
space. APA does not detect or avoid(Continued)
Warning (Continued)
traffic that is behind or alongside of the
vehicle. Always be prepared to stop the
vehicle during the parking maneuver.
Press switch
Oon the center console to
enable the system to search for a parking
space that is large enough and within 1.5 m
(5 ft) of the vehicle. The vehicle speed must
be below 30 km/h (18 mph). The system
cannot:
.Detect whether it is a legal parking space.
.Park exactly lined up with the vehicle
next to it if the spot is approached at an
angle or if the parking space is angled.
.Park exactly centered in a spot that is
marked too large.
.Always detect short curbs.
When enabled, APA searches for parallel
parking spaces to the right of the vehicle. To
search for a parking space to the left, turn
on the left turn signal or, if available,
change the side selection in the
infotainment display. To switch the parking mode between
parallel and perpendicular, touch icons on
screen during the search process or,
if available, change the parking mode in the
infotainment display.
After completely passing a large enough
space, an audible beep occurs.
A red stop symbol and a shift to reverse
message are displayed.
If the vehicle is in R (Reverse), but does not
steer into the expected space, this may be
because the system is maneuvering the
vehicle into a previously detected space. The
APA system does not need service.
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266 Vehicle Care
6. Verify coolant level after the engine isshut off and the coolant is cold.
If necessary, repeat coolant fill procedure
Steps 1–6.
If the coolant still is not at the proper
level when the system cools down again,
see your dealer.
Caution
If the pressure cap is not tightly installed,
coolant loss and engine damage may
occur. Be sure the cap is properly and
tightly secured.
Automatic Coolant Service Fill Instruction
If equipped, this feature assists in filling and
removing air from the cooling system after
service of components or when coolant is
added after being too low.
To activate the fill and air removal process:
1. With a cold system, open the surge tank cap and add coolant to the indicated
mark on the surge tank.
2. Connect the vehicle to a battery charger.
3. Turn the ignition to Service Mode. See Ignition Positions 0196.
4. Turn off the air conditioning. 5. Set the parking brake.
6. At the same time, press the accelerator
and the brake for two seconds, then
release.
At the end of the cycle, check the coolant
level in the surge tank and add coolant if it
is low. Turn off the vehicle, allow the Engine
Control Module (ECM) to go to sleep, about
two minutes, and repeat Steps 3-7.
Listen for pump activation and movement of
the control valves while watching the level
of the coolant in the surge tank. If the tank
empties, turn the ignition off, carefully
remove the surge tank cap, refill to the
indicated mark, and repeat Steps 4-7. The fill
and air removal process will run for
approximately 10 minutes.
Engine Overheating
The vehicle has an engine coolant
temperature gauge to warn of the engine
overheating. See Engine Coolant
Temperature Gauge 094.
If the decision is made not to lift the hood
when this warning appears, get service help
right away. See Roadside Assistance Program
0 342. If the decision is made to lift the hood,
make sure the vehicle is parked on a level
surface.
Then check to see if the engine cooling fan
is running. If the engine is overheating, the
fan should be running. If it is not, do not
continue to run the engine. Have the vehicle
serviced.
Caution
Do not run the engine if there is a leak
in the engine cooling system. This can
cause a loss of all coolant and can
damage the system and vehicle. Have
any leaks fixed right away.
If Steam Is Coming from the Engine
Compartment
{Warning
Steam and scalding liquids from a hot
cooling system are under pressure.
Turning the pressure cap, even a little,
can cause them to come out at high
speed and you could be burned. Never
turn the cap when the cooling system,
(Continued)