service BUICK LACROSSE 2011 Owners Manual

Black plate (7,1)Buick LaCrosse Owner Manual - 2011
Service and Maintenance 11-7
Recommended Fluids, Lubricants, and Parts
Recommended Fluids and Lubricants
UsageFluid/Lubricant
Engine Oil The engine requires engine oil approved to the dexos specification.
Oils meeting this specification can be identified with the dexos certification
mark. Look for and use only an engine oil that displays the dexos
certification mark of the proper viscosity grade. See
Engine Oil on
page 10‑9.
Engine Coolant 50/50 mixture of clean, drinkable water and use only DEX-COOL Coolant.
See
Engine Coolant on page 10‑18.
Hydraulic Brake System DOT 3 Hydraulic Brake Fluid (GM Part No. 88862806,
in Canada 88862807).
Windshield Washer Optikleen
®Washer Solvent.
Hydraulic Power Steering System DEXRON
®-VI Automatic Transmission Fluid.
Automatic Transmission DEXRON
®-VI Automatic Transmission Fluid.

Black plate (8,1)Buick LaCrosse Owner Manual - 2011
11-8 Service and Maintenance
UsageFluid/Lubricant
Key Lock Cylinders Multi-Purpose Lubricant, Superlube (GM Part No. 12346241,
in Canada 10953474).
Hood Latch Assembly,
Secondary Latch, Pivots,
Spring Anchor, and Release Pawl Lubriplate Lubricant Aerosol (GM Part No. 12346293, in Canada 992723)
or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Hood and Door Hinges Multi-Purpose Lubricant, Superlube (GM Part No. 12346241,
in Canada 10953474).
Weatherstrip Conditioning Weatherstrip Lubricant (GM Part No. 3634770, in Canada 10953518) or
Dielectric Silicone Grease (GM Part No. 12345579, in Canada 992887).

Black plate (9,1)Buick LaCrosse Owner Manual - 2011
Service and Maintenance 11-9
Maintenance Replacement Parts
Replacement parts identified below by name, part number, or specification can be obtained from your dealer.Part GM Part Number ACDelco Part Number
Engine Air Cleaner/Filter 55560894 A3128C
Engine Oil Filter
2.4L L4 Engine 12605566 PF457G
3.6L V6 Engine 89017525 PF63
Passenger Compartment Air Filter Element 13271191 CF176
Spark Plugs
2.4L L4 Engine 12620540 41–108
3.6L V6 Engine 12622561 41–109
Wiper Blades
Driver Side –65 cm (25.6 in) 25892079 —
Passenger Side –45 cm (17.7 in) 25882578 —

Black plate (10,1)Buick LaCrosse Owner Manual - 2011
11-10 Service and Maintenance
Maintenance Records
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.
Maintenance Record
DateOdometer
Reading Serviced By Services Performed

Black plate (11,1)Buick LaCrosse Owner Manual - 2011
Service and Maintenance 11-11
Maintenance Record (cont.)
DateOdometer
Reading Serviced By Services Performed

Black plate (12,1)Buick LaCrosse Owner Manual - 2011
11-12 Service and Maintenance
Maintenance Record (cont.)
DateOdometer
Reading Serviced By Services Performed

Black plate (1,1)Buick LaCrosse Owner Manual - 2011
Technical Data 12-1
Technical Data
Vehicle Identification
Vehicle IdentificationNumber (VIN) . . . . . . . . . . . . . . 12-1
Service Parts Identification Label . . . . . . . . . . . . . . . . . . . . . . . 12-1
Vehicle Data
Capacities andSpecifications . . . . . . . . . . . . . . 12-2
Engine Drive Belt Routing . . . 12-4
Vehicle Identification
Vehicle Identification
Number (VIN)
This legal identifier is in the front
corner of the instrument panel, on
the left side of the vehicle. It can be
seen through the windshield from
outside. The VIN also appears on
the Vehicle Certification and Service
Parts labels and certificates of title
and registration.
Engine Identification
The eighth character in the VIN
is the engine code. This code
identifies the vehicle's engine,
specifications, and replacement
parts. See “Engine Specifications”
under Capacities and Specifications
on page 12‑2 for the vehicle's
engine code.
Service Parts
Identification Label
This label, in the trunk, has the
following information:
.Vehicle Identification
Number (VIN).
.Model designation.
.Paint information.
.Production options and special
equipment.
Do not remove this label from the
vehicle.

Black plate (1,1)Buick LaCrosse Owner Manual - 2011
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-1
Customer Satisfaction Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices (U.S. and Canada) . . . . . . . . . 13-5
Customer Assistance Offices (Mexico) . . . . . . . . . . . . . . . . . . . . 13-6
Customer Assistance for Text Telephone (TTY) Users (U.S.
and Canada) . . . . . . . . . . . . . . . 13-6
Online Owner Center . . . . . . . . 13-7
GM Mobility Reimbursement Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-8
Roadside Assistance Program (U.S. and Canada) . . . . . . . . . 13-8
Roadside Assistance Program (Mexico) . . . . . . . . . 13-10
Scheduling Service Appointments (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . 13-11 Courtesy Transportation
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . 13-11
Collision Damage Repair (U.S. and Canada) . . . . . . . . 13-13
Service Publications Ordering Information . . . . . . 13-15
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . 13-16
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-17
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-17
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-18
Event Data Recorders . . . . . . 13-18
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-19
Navigation System . . . . . . . . . 13-19
Radio Frequency Identification (RFID) . . . . . . . 13-19
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-20
Customer Information
Customer Satisfaction
Procedure
(U.S. and Canada)
Your satisfaction and goodwill
are important to the dealer and
to Buick. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that
level. If the matter has already
been reviewed with the sales,
service, or parts manager, contact
the owner of the dealership or
the general manager.

Black plate (3,1)Buick LaCrosse Owner Manual - 2011
Customer Information 13-3
STEP THREE—Canadian
Owners: In the event that you
do not feel your concerns have
been addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Limited wants you to be aware
of its participation in a no-charge
Mediation/Arbitration program.
General Motors of Canada
Limited has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the
facts involved by an impartial third
party arbiter, and may include an
informal hearing before the arbiter.
The program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be
completed in approximately 70 days.
We believe our impartial program offers advantages over courts in
most jurisdictions because it is
informal, quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685,
or call the General Motors
Customer Communication
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
Mediation/Arbitration Program
c/o Customer Communication
Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
The inquiry should be accompanied
by the Vehicle Identification
Number (VIN).Customer Satisfaction
Procedure (Mexico)
Did you get the Warranty Extension
Plan? This plan is recommended by
General Motors to supplement the
warranty included with the new
vehicle purchase.
See your dealer for details.

Black plate (4,1)Buick LaCrosse Owner Manual - 2011
13-4 Customer Information
Customer Assistance
Procedure
Owner satisfaction and goodwill are
very important to your dealer and
General Motors.
Normally, any problem with
the transaction, sale, or usage
of the vehicle must be handled
by your dealer sales or service
departments. However, we
recognize that despite the good
intentions of all parties involved,
sometimes a misunderstanding
may occur.
If you have a problem that has not
been satisfactorily handled through
the normal means, we suggest the
following steps:
STEP ONE
Explain your case to the dealer
service agent, service manager,
dealer sales agent, or sales
manager, depending on your case.Make sure that they have all
necessary information. They are
interested in your continual
satisfaction.
STEP TWO
If you are not satisfied, please
contact the general manager or the
dealership owner to ask for their
help. If they are not able to resolve
your case, ask them to contact the
right people at General Motors for
support, if needed.
STEP THREE
If your case is not resolved
in a reasonable amount of time
by your dealer, please call the
General Motors Customer
Assistance Center (CAC) and
provide the following information:
.Name
.Address
.Phone number
.Model year
.Brand
.Vehicle Identification
Number (VIN)
.Mileage
.Delivery date
.Description of the problem
.Dealership name
.Dealership address
See Customer Assistance Offices
(U.S. and Canada) on page 13‑5
or Customer Assistance Offices
(Mexico) on page 13‑6 for more
information.