service BUICK LACROSSE 2018 Warranty And Owner Assistance Information

Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-U.S.-10999171) - 2018 - crc - 7/31/17
Things to Know About the New Vehicle Limited Warranty 15
Recreation Vehicle and Special
Body or Equipment Alterations
Installations or alterations to the
original equipment vehicle or
chassis, as manufactured and
assembled by GM, are not covered
by this warranty. The special body
company, assembler, or equipment
installer is solely responsible for
warranties on the body or
equipment and any alterations to
any of the parts, components,
systems, or assemblies installed by
GM. Examples include, but are not
limited to, special body installations,
such as recreational vehicles, the
installation of any non-GM part,
cutting, welding, or the
disconnecting of original equipment
vehicle or chassis parts and
components, extension of thewheelbase, suspension and
driveline modifications, and axle
additions.
Pre-Delivery Service
Defects in the mechanical,
electrical, sheet metal, paint, trim,
and other components of your
vehicle may occur at the factory or
while it is being transported to the
dealer facility. Normally, any defects
occurring during assembly are
identified and corrected at the
factory during the inspection
process. In addition, dealers inspect
each vehicle before delivery. They
repair any uncorrected factory
defects and any transit damage
detected before the vehicle is
delivered to you.
Any defects still present at the time
the vehicle is delivered to you are
covered by the warranty. If you find
any defects, advise your dealer
without delay. For further details
concerning any repairs which the
dealer may have made prior to you
taking delivery of your vehicle, ask
your dealer.
Production Changes
GM and Buick dealers reserve the
right to make changes in vehicles
built and/or sold by them at any time
without incurring any obligation to
make the same or similar changes
on vehicles previously built and/or
sold by them.

Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-U.S.-10999171) - 2018 - crc - 7/31/17
Emission Control Systems Warranty 19
defective, GM will repair or
replace it under the Federal
Emission Control System
Warranty.
. For 15 years or 150,000 miles,
whichever comes first for a
Transitional Zero Emission
Vehicle (TZEV):
‐If any emission-related part*
listed in this booklet is
defective, GM will repair or
replace it. This is your TZEV
Emission Control System
Defects Warranty.
* TZEV Hybrid Batteries and Hybrid
A/C compressor are covered for
10 years or 150,000 miles,
whichever comes first.
Any authorized Buick dealer will, as
necessary under these warranties,
replace, repair, or adjust to GM
specifications any genuine GM parts
that affect emissions. The applicable warranty period shall
begin on the date the vehicle is
delivered to the first retail purchaser
or, if the vehicle is first placed in
service as a demonstrator or
company vehicle prior to sale at
retail, on the date the vehicle is
placed in such service.
Owner's Warranty Responsibilities
As the vehicle owner, you are
responsible for the performance of
the scheduled maintenance listed in
your owner manual. GM
recommends that you retain all
maintenance receipts for your
vehicle, but GM cannot deny
warranty coverage solely for the
lack of receipts or for your failure to
ensure the performance of all
scheduled maintenance.
You are responsible for presenting
your vehicle to a Buick dealer
selling your vehicle line as soon as
a problem exists. The warranted
repairs should be completed in a
reasonable amount of time, not to
exceed 30 days.
As the vehicle owner, you should
also be aware that Buick may deny
warranty coverage if your vehicle or
a part has failed due to abuse,
neglect, improper or insufficient
maintenance, modifications not
approved by Buick, or if the defect
is not emissions-related.
If you have any questions regarding
your rights and responsibilities
under these warranties, you should
contact the Customer Assistance
Center at 1-800-222-1020 or, in
California, write to:
State of California Air Resources
Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, CA 91731-2990

Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-U.S.-10999171) - 2018 - crc - 7/31/17
24 Emission Warranty Parts List
Maintenance and Repairs
Maintenance and repairs can be
performed by any qualified service
outlet; however, warranty repairs
must be performed by an authorized
dealer except in a situation where
the vehicle owner is significantly
inconvenienced and a warranted
part or a warranty station is not
reasonably available to the vehicle
owner.
In a situation where the vehicle
owner is significantly
inconvenienced, and an authorized
dealer is not reasonably available,
repairs may be performed at any
available service establishment or
by the owner, using any
replacement part. Buick will
consider reimbursement for the
expense incurred, including
diagnosis, not to exceed the
manufacturer's suggested retail
price for all warranted parts
replaced and labor charges based
on Buick's recommended time
allowance for the warranty repair
and the geographically appropriate
labor rate. A part not being availablewithin 10 days or a repair not being
completed within 30 days
constitutes a significant
inconvenience. Retain receipts and
failed parts in order to receive
compensation for warranty repairs
reimbursable due to these
situations.
If you are in a situation where you
are significantly inconvenienced and
it is necessary to have repairs
performed by other than a Buick
dealer and you believe the repairs
are covered by emission warranties,
take the replaced parts and your
receipt to a Buick dealer for
reimbursement consideration. This
applies to both the Federal
Emission Defect Warranty and
Federal Emission Performance
Warranty.
Receipts and records covering the
performance of regular maintenance
or other repairs (such as those
outlined earlier) should be retained
in the event questions arise
concerning maintenance. These
receipts and records should be
transferred to each subsequent
owner. GM will not deny warranty
coverage solely on the absence of
maintenance records. However, GM
may deny a warranty claim if a
failure to perform scheduled
maintenance resulted in the failure
of a warranty part.
Claims Procedure
As with the other warranties
covered in this booklet, take your
vehicle to any authorized Buick
dealer facility to obtain service
under the emission warranty. This
should be done as soon as possible
after failing an EPA-approved I/M
test or a California smog check test,
or at any time you suspect a defect
in a part.
Those repairs qualifying under the
warranty will be performed by any
Buick dealer at no charge. Repairs
which do not qualify will be charged
to you. You will be notified as to
whether or not the repair qualifies
under the warranty within a
reasonable time, not to exceed

Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-U.S.-10999171) - 2018 - crc - 7/31/17
26 Customer Satisfaction Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of your vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your
concern with a member of dealer
management.Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the
owner of the dealer facility or the
general manager.
STEP TWO : If after contacting a
member of dealer management, it
appears your concern cannot be
resolved by the dealer without
further help contact the Buick
Customer Assistance Center by
calling 1-800-521-7300. In Canada, contact GM of Canada Care Centre
Office by calling 1-800-263-3777:
English, or 1-800-263-7854: French.
We encourage you to call the
toll-free number in order to give
your inquiry prompt attention.
Have the following information
available to give the Customer
Assistance Representative:
.
The Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate above the top of
the instrument panel on the
driver side, and visible through
the windshield.
. The dealer name and location
. The vehicle delivery date and
present mileage
When contacting Buick, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest you follow
Step One first if you have a
concern. STEP THREE :
Both GM and your
Buick dealer are committed to
making sure you are completely
satisfied with your new vehicle.
However, if you continue to remain
unsatisfied after following the
procedure outlined in Steps One
and Two, you can file with the Better
Business Bureau (BBB) Auto Line
Program to enforce any additional
rights you may have.
The BBB Auto Line Program is an
out of court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with
the decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.

Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-U.S.-10999171) - 2018 - crc - 7/31/17
Customer Satisfaction Procedure 27
Contact the BBB Auto Line Program
using the toll-free telephone number
or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. GM reserves the right to
change eligibility limitations and/or
to discontinue its participation in this
program.

Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-U.S.-10999171) - 2018 - crc - 7/31/17
28 State Warranty Enforcement Laws
Laws in many states permit owners
to obtain a replacement vehicle or a
refund of the purchase price under
certain circumstances. The
provisions of these laws vary from
state to state. To the extent allowed
by state law, GM requires that you
first provide us with written
notification of any service difficulty
you have experienced so that we
have an opportunity to make any
needed repairs before you are
eligible for the remedies provided by
these laws. The address for written
notification, is inCustomer
Assistance Offices 031.

Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-U.S.-10999171) - 2018 - crc - 7/31/17
Warranty Information for California Only 29
California Civil Code Section
1793.2(d) requires that, if GM or its
representatives are unable to repair
a new motor vehicle to conform to
the vehicle's applicable express
warranties after a reasonable
number of attempts, GM shall either
replace the new motor vehicle or
reimburse the buyer the amount
paid or payable by the buyer.
California Civil Code Section
1793.22(b) creates a presumption
that GM has had a reasonable
number of attempts to conform the
vehicle to its applicable express
warranties if, within 18 months from
delivery to the buyer or 18,000 miles
on the vehicle's odometer,
whichever occurs first, one or more
of the following occurs:
.The same nonconformity results
in a condition that is likely to
cause death or serious bodily
injury if the vehicle is driven
AND the nonconformity has
been subject to repair two or
more times by GM or its agents
AND the buyer or lessee has directly notified GM of the need
for the repair of the
nonconformity.
. The same nonconformity has
been subject to repair four or
more times by GM or its agents
AND the buyer has notified GM
of the need for the repair of the
nonconformity.
. The vehicle is out of service by
reason of repair nonconformities
by GM or its agents for a
cumulative total of more than
30 calendar days after delivery
of the vehicle to the buyer.
NOTICE TO GENERAL MOTORS
AS REQUIRED ABOVE SHALL BE
SENT TO THE FOLLOWING
ADDRESS:
General Motors LLC
P.O. Box 33170
Detroit , MI 48232-5170
When you make an inquiry, you will
need to give the year, model, and
mileage of your vehicle and
your VIN.

Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-U.S.-10999171) - 2018 - crc - 7/31/17
Buick Protection 35
Coverage Beyond Your
Expectations
Buick is exceeding expectations of
luxury, and Buick Protection
products are exceeding
expectations of confidence. From
Buick Protection Plans to Buick
Pre-Paid Maintenance Plans, Buick
Protection products can provide
coverage and benefits in addition to
your new-vehicle warranty so you
can just relax and enjoy the ultimate
luxury: confidence.
See your dealer for details on how
you can help protect your new Buick
and have the peace of mind that
comes with knowing you’ll have
coverage with the same name as
the brand you trust.
Check with your Dealer for
availability. Information provided is
for illustration/summary purposes
only; see Terms and Conditions/
GAP Addendum/Pre-Paid
Maintenance Agreement for
complete details. Vehicle service
contract coverage is provided and
administered by AMT Warranty
Corp., P.O. Box 927, Bedford, TX76095, (877) 265-1072 (except in
Florida, the obligor/provider and
administrator is Wesco Insurance
Company, 59 Maiden Lane, 43rd
Floor, New York, NY 10038, (866)
327-5818, LICENSE #01913). GAP
Coverage is provided by the dealer/
creditor and administered by AMT
Warranty Corp., (877) 265-1166
AMT Warranty Corp. and Wesco
Insurance Company are
GM-approved providers but are not
related entities of GM or its
dealerships.
Roadside Assistance Services are
provided by Nation Safe Drivers,
800 Yamato Road, Suite 100, Boca
Raton, FL 33431 (except as
otherwise noted for your state in the
Terms and Conditions).