phone BUICK LUCERNE 2008 Owner's Guide

Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these
items in your vehicle.
Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identication Number (VIN), insurance company
and policy number, and a general description of the
damage to the other vehicle.
If possible, call your insurance company from the
scene of the crash. They will walk you through
the information they will need. If they ask for
a police report, phone or go to the police
department headquarters the next day and you can
get a copy of the report for a nominal fee. In
some states/provinces with “no fault” insurance
laws, a report may not be necessary. This is
especially true if there are no injuries and both
vehicles are driveable.
Choose a reputable collision repair facility for your
vehicle. Whether you select a dealer/retailer or a
private collision repair facility to x the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable with
their work for a long time.
Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
Managing the Vehicle Damage Repair
Process
In the event that your vehicle requires damage repairs,
GM recommends that you take an active role in its
repair. If you have a pre-determined repair facility of
choice, take your vehicle there, or have it towed there.
Specify to the facility that any required replacement
collision parts be original equipment parts, either new
Genuine GM parts or recycled original GM parts.
Remember, recycled parts will not be covered by your
GM vehicle warranty.
Insurance pays the bill for the repair, but you must live
with the repair. Depending on your policy limits, your
insurance company may initially value the repair using
aftermarket parts. Discuss this with your repair
professional, and insist on Genuine GM parts.
Remember if your vehicle is leased you may be
obligated to have the vehicle repaired with Genuine GM
parts, even if your insurance coverage does not pay
the full cost.
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OnStar®
If your vehicle has OnStar®and you subscribe to the
OnStar®services, please refer to the OnStar®
Terms and Conditions for information on data collection
and use. See alsoOnStar®System on page 2-46in
this manual for more information.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other
GM system containing personal information.
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Child Restraints (cont.)
Securing a Child Restraint in the Center Front
Seat Position...........................................1-53
Securing a Child Restraint in the Right Front
Seat Position...........................................1-54
Where to Put the Restraint...........................1-42
Cleaning
Aluminum or Chrome-Plated Wheels.............5-100
Exterior Lamps/Lenses.................................5-98
Fabric/Carpet..............................................5-96
Finish Care.................................................5-99
Instrument Panel, Vinyl, and Other Plastic
Surfaces.................................................5-97
Interior.......................................................5-94
Leather......................................................5-96
Tires........................................................5-101
Underbody Maintenance.............................5-102
Washing Your Vehicle...................................5-98
Weatherstrips..............................................5-97
Windshield and Wiper Blades......................5-100
Climate Control System...................................3-21
Air Filter, Passenger Compartment.................3-30
Dual Automatic............................................3-24
Outlet Adjustment........................................3-30
Clock............................................................3-76
Collision Damage Repair..................................7-12
Compact Spare Tire........................................5-94
Compass...............................1-11, 2-34, 2-36, 3-54
Content Theft-Deterrent....................................2-17Control of a Vehicle.......................................... 4-3
Convenience Net............................................2-57
Coolant
Engine Temperature Gage............................3-43
Engine Temperature Warning Light.................3-42
Heater, Engine............................................2-24
Surge Tank Pressure Cap.............................5-28
Cooled Seats................................................... 1-5
Cooling System......................................5-30, 5-36
Cornering Lamps
............................................3-17
Courtesy Lamps.............................................3-17
Cruise Control................................................3-12
Cruise Control Light........................................3-47
Cupholder(s)..................................................2-56
Customer Assistance Information
Courtesy Transportation................................7-10
Customer Assistance for Text
Telephone (TTY) Users............................... 7-6
Customer Assistance Offices........................... 7-6
Customer Satisfaction Procedure..................... 7-2
GM Mobility Reimbursement Program............... 7-7
Reporting Safety Defects to General Motors....7-16
Reporting Safety Defects to the Canadian
Government............................................7-15
Reporting Safety Defects to the United States
Government............................................7-15
Roadside Assistance Program......................... 7-8
Service Publications Ordering Information........7-16
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