ESP BUICK LUCERNE 2010 Service Manual

Maintenance Schedule
Introduction
Notice:Maintenance intervals, checks, inspections,
recommended fluids, and lubricants are necessary
to keep this vehicle in good working condition.
Damage caused by failure to follow scheduled
maintenance might not be covered by the vehicle
warranty.
As the vehicle owner, you are responsible for the
scheduled maintenance in this section. We recommend
having your dealer/retailer perform these services.
Proper vehicle maintenance helps to keep the vehicle in
good working condition, improves fuel economy, and
reduces vehicle emissions for better air quality.
Because of all the different ways people use vehicles,
maintenance needs vary. The vehicle might need more
frequent checks and services. Please read the
information under Scheduled Maintenance. To keep the
vehicle in good condition, see your dealer/retailer.
The maintenance schedule is for vehicles that:
.carry passengers and cargo within recommended
limits on the Tire and Loading Information label.
See Loading the Vehicle on page 5‑19.
.are driven on reasonable road surfaces within legal
driving limits.
.use the recommended fuel. See Gasoline Octaneon page 6‑6.
{WARNING:
Performing maintenance work on a vehicle can be
dangerous. In trying to do some jobs, you can be
seriously injured. Do your own maintenance work
only if you have the required know-how and the
proper tools and equipment for the job. If you
have any doubt, see your dealer to have a
qualified technician do the work. See Doing Your
Own Service Work on page 6‑4.
At your dealer/retailer, you can be certain that you will
receive the highest level of service available. Your
dealer/retailer has specially trained service technicians,
uses genuine replacement parts, as well as, up to date
tools and equipment to ensure fast and accurate
diagnostics.
The proper replacement parts, fluids, and lubricants to
use are listed in Recommended Fluids and Lubricants
on page 7‑9andMaintenance Replacement Partson
page 7‑11. We recommend the use of genuine parts
from your dealer/retailer.
7-2

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Buick. Normally, any concerns with the
sales transaction or the operation of your vehicle will
be resolved by your GM dealer's sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service, or parts
manager, contact the owner of the dealership or the
general manager. STEP TWO:
If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
U.S., contact the Buick Customer Assistance Center by
calling 1-800-521-7300. In Canada, contact General
Motors of Canada Customer Communication Centre by
calling 1‐800-263-3777 (English) or 1-800-263-7854
(French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
.Vehicle Identification Number. This is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel.
.Dealership name and location
.Vehicle delivery date and present mileage
When contacting Buick, please remember that your
concern will likely be resolved at a dealer's facility. That
is why we suggest you follow Step One first if you have
a concern.
8-2

Services Provided
.Emergency Fuel Delivery:Delivery of enough
fuel for the vehicle to get to the nearest service
station.
.Lock‐Out Service: Service is provided to unlock
the vehicle if you are locked out. A remote unlock
may be available if you have OnStar
®. For security
reasons, the driver must present identification
before this service is given.
.Emergency Tow From a Public Road or
Highway: Tow to the nearest Buick dealer for
warranty service, or if the vehicle was in a crash
and cannot be driven. Assistance is also given
when the vehicle is stuck in sand, mud, or snow.
.Flat Tire Change: Service is provided to change
a flat tire with the spare tire. The spare tire,
if equipped, must be in good condition and
properly inflated. It is the owner's responsibility for
the repair or replacement of the tire if it is not
covered by the warranty.
.Battery Jump Start: Service is provided to jump
start a dead battery.
.Trip Interruption Benefits and Assistance:
If your trip is interrupted due to a warranty failure,
incidental expenses may be reimbursed during the
5 years/100,000 miles (160 000 km) Powertrain
warranty period. Items considered are hotel,
meals, and rental car.
Services Not Included in Roadside
Assistance
.Impound towing caused by violation of any laws.
.Legal fines.
.Mounting, dismounting or changing of snow tires,
chains, or other traction devices.
.Towing or services for vehicles driven on a
non-public road or highway.
8-9

Services Specific to Canadian
Purchased Vehicles
.Fuel delivery:Reimbursement is approximately
$5 Canadian. Diesel fuel delivery may be
restricted. Propane and other fuels are not
provided through this service.
.Lock-Out Service: Vehicle registration is
required.
.Trip Routing Service: Detailed maps of North
America are provided when requested either with
the most direct route or the most scenic route.
There is a six request limit per year. Additional
travel information is also available. Allow three
weeks for delivery.
.Trip Interruption Benefits and Assistance:
Must be over 250 kilometres from where your
trip was started to qualify. General Motors of
Canada Limited requires pre-authorization, original
detailed receipts, and a copy of the repair orders.
Once authorization has been received, the
Roadside Assistance advisor will help you make
arrangements and explain how to receive payment.
.Alternative Service: If assistance cannot be
provided right away, the Roadside Assistance
advisor may give you permission to get local
emergency road service. You will receive payment,
up to $100, after sending the original receipt to
Roadside Assistance. Mechanical failures may be
covered, however any cost for parts and labor for
repairs not covered by the warranty are the owner
responsibility.
8-10

Transportation Options
Warranty service can generally be completed while
you wait. However, if you are unable to wait, GM
helps to minimize your inconvenience by providing
several transportation options. Depending on the
circumstances, your dealer can offer you one of the
following:
Shuttle Service
Shuttle service is the preferred means of offering
Courtesy Transportation. Dealers may provide you with
shuttle service to get you to your destination with
minimal interruption of your daily schedule. This
includes one‐way or round trip shuttle service within
reasonable time and distance parameters of the
dealer's area.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs, and
public transportation is used instead of the dealer's
shuttle service, the expense must be supported by
original receipts and can only be up to the maximum
amount allowed by GM for shuttle service. In addition,
for U.S. customers, should you arrange transportation
through a friend or relative, limited reimbursement
for reasonable fuel expenses may be available. Claim
amounts should reflect actual costs and be supportedby original receipts. See your dealer for information
regarding the allowance amounts for reimbursement of
fuel or other transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle that
you obtain if your vehicle is kept for an overnight
warranty repair. Rental reimbursement will be limited
and must be supported by original receipts. This
requires that you sign and complete a rental agreement
and meet state/provincial, local, and rental vehicle
provider requirements. Requirements vary and may
include minimum age requirements, insurance
coverage, credit card, etc. You are responsible for fuel
usage charges and may also be responsible for taxes,
levies, usage fees, excessive mileage, or rental usage
beyond the completion of the repair.
It may not be possible to provide a like-vehicle as a
courtesy rental.
Additional Program Information
All program options, such as shuttle service, may not be
available at every dealer. Please contact your dealer for
specific information about availability. All Courtesy
Transportation arrangements will be administered by
appropriate dealer personnel.
8-12

.Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver's license number, vehicle license
plate, vehicle make, model and model year,
Vehicle Identification Number (VIN), insurance
company and policy number, and a general
description of the damage to the other vehicle.
.If possible, call your insurance company from the
scene of the crash. They will walk you through the
information they will need. If they ask for a police
report, phone or go to the police department
headquarters the next day and you can get a copy
of the report for a nominal fee. In some states/
provinces with“no fault”insurance laws, a report
may not be necessary. This is especially true if
there are no injuries and both vehicles are
driveable.
.Choose a reputable collision repair facility for your
vehicle. Whether you select a dealer or a private
collision repair facility to fix the damage, make sure
you are comfortable with them. Remember, you will
have to feel comfortable with their work for a
long time.
.Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
Managing the Vehicle Damage Repair
Process
In the event that your vehicle requires damage repairs,
GM recommends that you take an active role in its
repair. If you have a pre-determined repair facility of
choice, take your vehicle there, or have it towed there.
Specify to the facility that any required replacement
collision parts be original equipment parts, either new
Genuine GM parts or recycled original GM parts.
Remember, recycled parts will not be covered by your
GM vehicle warranty.
Insurance pays the bill for the repair, but you must
live with the repair. Depending on your policy limits,
your insurance company may initially value the repair
using aftermarket parts. Discuss this with your repair
professional, and insist on Genuine GM parts.
Remember if your vehicle is leased you may be
obligated to have the vehicle repaired with Genuine
GM parts, even if your insurance coverage does not
pay the full cost.
If another party's insurance company is paying for the
repairs, you are not obligated to accept a repair
valuation based on that insurance company's collision
policy repair limits, as you have no contractual limits
with that company. In such cases, you can have control
of the repair and parts choices as long as cost stays
within reasonable limits.
8-15

GM will not access this data or share it with others
except: with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee; in
response to an official request of police or similar
government office; as part of GM's defense of litigation
through the discovery process; or, as required by law.
Data that GM collects or receives may also be used for
GM research needs or may be made available to others
for research purposes, where a need is shown and the
data is not tied to a specific vehicle or vehicle owner.
OnStar®
If the vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions in the OnStar Owners Guide for information
on data collection and use.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other GM
system containing personal information.
Radio Frequency Statement
This vehicle has systems that operate on a radio
frequency that comply with Part 15 of the Federal
Communications Commission (FCC) Rules and with
RSS-210/211 of Industry Canada.
Operation is subject to the following two conditions:1. The device may not cause interference.
2. The device must accept any interference received, including interference that may cause undesired
operation of the device.
Changes or modifications to any of these systems by
other than an authorized service facility could void
authorization to use this equipment.
8-20

Reimbursement Program, GM Mobility . . . . . . . . . . . . . . .8-7
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . .3-4
Remote Vehicle Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7
Removing the Flat Tire and Installing theSpare Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-93
Removing the Spare Tire and Tools . . . . . . . . . . . . . . . . 6-92
Replacement Bulbs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-55
Replacement Parts Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-11
Reporting Safety Defects Canadian Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
General Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
U.S. Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16
Restraint System Check Checking the Restraint Systems . . . . . . . . . . . . . . . . . . 2-74
Replacing Restraint System Parts After aCrash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-75
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . 3-21
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . .8-8
Rocking Your Vehicle to Get it Out . . . . . . . . . . . . . . . . . 5-18
Roof Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-52
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . 3-32S
Safety Belts Care of . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-104
Extender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-33
How to Wear Safety Belts Properly . . . . . . . . . . . . . . . 2-17
Lap Belt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32
Lap-Shoulder Belt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32
Safety Belts Are for Everyone . . . . . . . . . . . . . . . . . . . . 2-12
Use During Pregnancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31
Safety Defects Reporting
Canadian Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
General Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
U.S. Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16
Safety Warnings and Symbols . . . . . . . . . . . . . . . . . . . . . . . . iv
Scheduled Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-3
Scheduling Appointments . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11
Sealant Kit, Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-82
Seats Center Seat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Head Restraints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Heated and Ventilated Seats . . . . . . . . . . . . . . . . . . . . . . 2-6
i - 12