service schedule BUICK LUCERNE 2011 User Guide

Black plate (5,1)Buick Lucerne Owner Manual - 2011
.My Driveway: Access quick links to parts and
service estimates, check trade-in values,
or schedule a service appointment by adding the
vehicles you own to your driveway profile.
.My Preferences: Manage your profile and use tools
and forms with greater ease.
To sign up, visit the My GM.ca section within
www.gm.ca.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing,
or speech-impaired and who use Text Telephones
(TTYs), Buick has TTY equipment available at its
Customer Assistance Center. Any TTY user can
communicate with Buick by dialing: 1-800-832-8425.
TTY users in Canada can dial 1‐800‐263-3830.
Customer Assistance Offices
Buick encourages customers to call the toll-free number
for assistance. However, if a customer wishes to write
or e-mail Buick, the letter should be addressed to:
United States
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
www.Buick.com
1-800-521-7300
1-800-832-8425 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-252-1112
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994
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Black plate (9,1)Buick Lucerne Owner Manual - 2011
.Alternative Service:If assistance cannot be
provided right away, the Roadside Assistance
advisor may give permission to get local
emergency road service. You will receive payment,
up to $100, after sending the original receipt to
Roadside Assistance. Mechanical failures may be
covered, however any cost for parts and labor for
repairs not covered by the warranty are the owner
responsibility.
Scheduling Service Appointments
When the vehicle requires warranty service, contact the
dealer and request an appointment. By scheduling a
service appointment and advising the service consultant
of your transportation needs, the dealer can help
minimize your inconvenience.
If the vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety related. If it is, please call the dealership, let
them know this, and ask for instructions.
If the dealer requests you to bring the vehicle for
service, you are urged to do so as early in the work
day as possible to allow for the same-day repair.
Courtesy Transportation Program
To enhance your ownership experience, we and our
participating dealers are proud to offer Courtesy
Transportation, a customer support program for vehicles
with the Bumper-to-Bumper (Base Warranty Coverage
period in Canada), extended powertrain, and/or
hybrid‐specific warranties in both the U.S. and Canada.
Several Courtesy Transportation options are available
to assist in reducing inconvenience when warranty
repairs are required.
Courtesy Transportation is not a part of the New Vehicle
Limited Warranty. A separate booklet entitled “Warranty
and Owner Assistance Information” furnished with each
new vehicle provides detailed warranty coverage
information.
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Black plate (10,1)Buick Lucerne Owner Manual - 2011
Transportation Options
Warranty service can generally be completed
while you wait. However, if you are unable to wait,
GM helps to minimize inconvenience by providing
several transportation options. Depending on the
circumstances, the dealer can offer one of the following:
Shuttle Service
Shuttle service is the preferred means of offering
Courtesy Transportation. Dealers may provide shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes
one‐way or round‐trip shuttle service within reasonable
time and distance parameters of the dealer's area.
Public Transportation or Fuel
Reimbursement
If the vehicle requires overnight warranty repairs, and
public transportation is used instead of the dealer's
shuttle service, the expense must be supported by
original receipts and can only be up to the maximum
amount allowed by GM for shuttle service. In addition,
for U.S. customers, should you arrange transportation
through a friend or relative, limited reimbursement for
reasonable fuel expenses may be available. Claim
amounts should reflect actual costs and be supported
by original receipts. See the dealer for information
regarding the allowance amounts for reimbursement of
fuel or other transportation costs.
Courtesy Rental Vehicle
The dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
that you obtain if the vehicle is kept for an overnight
warranty repair. Rental reimbursement will be limited
and must be supported by original receipts. This
requires that you sign and complete a rental agreement
and meet state/provincial, local, and rental vehicle
provider requirements. Requirements vary and may
include minimum age requirements, insurance
coverage, credit card, etc. You are responsible for fuel
usage charges and may also be responsible for taxes,
levies, usage fees, excessive mileage, or rental usage
beyond the completion of the repair.
It may not be possible to provide a like vehicle as a
courtesy rental.
Additional Program Information
All program options, such as shuttle service, may not
be available at every dealer. Please contact the dealer
for specific information about availability. All Courtesy
Transportation arrangements will be administered by
appropriate dealer personnel.
General Motors reserves the right to unilaterally modify,
change, or discontinue Courtesy Transportation at any
time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described herein
at its sole discretion.
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Black plate (15,1)Buick Lucerne Owner Manual - 2011
Owner Information
Owner publications are written specifically for owners
and intended to provide basic operational information
about the vehicle. The Owner Manual includes the
Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00 (U.S.) plus handling and
shipping fees.
Without Portfolio: Owner Manual only.
RETAIL SELL PRICE: $25.00 (U.S.) plus handling and
shipping fees.
Current and Past Models
Technical Service Bulletins and Manuals are available
for current and past model GM vehicles.
ORDER TOLL FREE: 1-800-551-4123
Monday - Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. at:
www.helminc.com.
Or write to:Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
All listed prices are quoted in U.S. funds. Make checks
payable in U.S. funds.
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Black plate (8,1)Buick Lucerne Owner Manual - 2011
LightsAirbag Readiness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30
Antilock Brake System (ABS) Warning . . . . . . . . . . . . 4-33
Brake System Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32
Charging System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-41
Engine Coolant Temperature Warning . . . . . . . . . . . . 4-36
Exterior Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Front Fog Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-40
High/Low Beam Changer . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Highbeam On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-41
Lane Departure Warning . . . . . . . . . . . . . . . . . . . . . . . . . . 4-35
Oil Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-40
On Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . 4-31
Safety Belt Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-40
StabiliTrak
®Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-34
Tire Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-37
Traction Control System (TCS) Warning . . . . . . . . . . 4-34
Loading Your Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18
Locks Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Lockout Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11 Locks (cont.)
Power Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Programmable Automatic Door Locks . . . . . . . . . . . . 3-10
Rear Door Security Locks . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Loss of Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Lower Anchors and Tethers for Children . . . . . . . . . . . 2-42
Lumbar Power Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
M
Magnetic Ride Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-7
Maintenance ScheduleMaintenance Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12
Maintenance Replacement Parts . . . . . . . . . . . . . . . . . 7-10
Owner Checks and Services . . . . . . . . . . . . . . . . . . . . . . . 7-6
Recommended Fluids and Lubricants . . . . . . . . . . . . . 7-8
Scheduled Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Malfunction Indicator Lamp . . . . . . . . . . . . . . . . . . . . . . . . 4-37
Memory Seat and Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-7
Message DIC Warnings and Messages . . . . . . . . . . . . . . . . . . . . . 4-49
Mirrors Automatic Dimming Rearview . . . . . . . . . . . . . . . . . . . . . 3-31
Manual Rearview Mirror with Compass andTemperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Outside Automatic Dimming Mirror . . . . . . . . . . . . . . . . 3-33
Outside Convex Mirror . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34
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