phone BUICK LUCERNE 2011 Owner's Guide

Black plate (11,1)Buick Lucerne Owner Manual - 2011
Filling a Portable Fuel Container
{WARNING:
Never fill a portable fuel container while it is in
the vehicle. Static electricity discharge from the
container can ignite the fuel vapor. You can be
badly burned and the vehicle damaged if this
occurs. To help avoid injury to you and others:
.Dispense fuel only into approved containers.
.Do not fill a container while it is inside a
vehicle, in a vehicle's trunk, pickup bed, or
on any surface other than the ground.(Continued)
WARNING: (Continued)
.Bring the fill nozzle in contact with the inside
of the fill opening before operating the nozzle.
Contact should be maintained until the filling is
complete.
.Do not smoke while pumping fuel.
.Do not use a cellular phone while
pumping fuel.
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Black plate (1,1)Buick Lucerne Owner Manual - 2011
Section 8 Customer Assistance Information
Customer Assistance and Information. . . . . . . . . . .8-2
Customer Satisfaction Procedure . . . . . . . . . . . . . . . 8-2
Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . 8-5
GM Mobility Reimbursement Program . . . . . . . . . . . 8-6
Roadside Assistance Program . . . . . . . . . . . . . . . . . . 8-7
Scheduling Service Appointments . . . . . . . . . . . . . . . 8-9
Courtesy Transportation Program . . . . . . . . . . . . . . . 8-9
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . . 8-11 Reporting Safety Defects
. . . . . . . . . . . . . . . . . . . . . . . .8-13
Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14
Reporting Safety Defects to General Motors . . . 8-14
Service Publications Ordering Information . . . . . 8-14
Vehicle Data Recording and Privacy . . . . . . . . . . . . .8-16
Event Data Recorders . . . . . . . . . . . . . . . . . . . . . . . . . 8-16
OnStar
®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-18
Radio Frequency Identification (RFID) . . . . . . . . . 8-18
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 8-18
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Black plate (3,1)Buick Lucerne Owner Manual - 2011
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs
or the interpretation of the New Vehicle Limited
Warranty. Although you may be required to resort to this
informal dispute resolution program prior to filing a court
action, use of the program is free of charge and your
case will generally be heard within 40 days. If you do
not agree with the decision given in your case, you may
reject it and proceed with any other venue for relief
available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the following
address:BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle age,
mileage, and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
STEP THREE
—Canadian Owners: In the event that
you do not feel your concerns have been addressed
after following the procedure outlined in Steps One and
Two, General Motors of Canada Limited wants you to
be aware of its participation in a no-charge Mediation/
Arbitration program. General Motors of Canada Limited
has committed to binding arbitration of owner disputes
involving factory-related vehicle service claims. The
program provides for the review of the facts involved
by an impartial third party arbiter, and may include an
informal hearing before the arbiter. The program is
designed so that the entire dispute settlement process,
from the time you file your complaint to the final
decision, should be completed in approximately
70 days. We believe our impartial program offers
advantages over courts in most jurisdictions because it
is informal, quick, and free of charge.
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Black plate (4,1)Buick Lucerne Owner Manual - 2011
For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan (CAMVAP), call
toll-free 1-800-207-0685, or call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or write to:Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by the Vehicle
Identification Number (VIN).
Online Owner Center
Buick Owner Center (U.S.)
www.buickownercenter.com
Information and services customized for your specific
vehicle —all in one convenient place.
.Digital owner manual, warranty information,
and more
.Store online service and maintenance records
.Buick dealer locator for service nationwide
.Exclusive privileges and offers
.Recall notices for your specific vehicle
.OnStar and GM Cardmember Services Earnings
summaries
Other Helpful Links:
Buick —www.buick.com
Buick Merchandise —www.buickmerchandise.com
Help Center —www.buick.com/pages/mds/helpcenter/
faq.do
.FAQ (Frequently Asked Questions)
.Contact Us
My GM Canada (Canada) www.gm.ca
My GM Canada is a password-protected section of
www.gm.ca where you can save information on GM
vehicles, get personalized offers, and use handy tools
and forms with greater ease.
Here are a few of the valuable tools and services you
will have access to:
.My Showroom: Find and save information on
vehicles and current offers in your area.
.My Dealers: Save details such as address and
phone number for each of your preferred GM
dealers.
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Black plate (5,1)Buick Lucerne Owner Manual - 2011
.My Driveway: Access quick links to parts and
service estimates, check trade-in values,
or schedule a service appointment by adding the
vehicles you own to your driveway profile.
.My Preferences: Manage your profile and use tools
and forms with greater ease.
To sign up, visit the My GM.ca section within
www.gm.ca.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing,
or speech-impaired and who use Text Telephones
(TTYs), Buick has TTY equipment available at its
Customer Assistance Center. Any TTY user can
communicate with Buick by dialing: 1-800-832-8425.
TTY users in Canada can dial 1‐800‐263-3830.
Customer Assistance Offices
Buick encourages customers to call the toll-free number
for assistance. However, if a customer wishes to write
or e-mail Buick, the letter should be addressed to:
United States
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
www.Buick.com
1-800-521-7300
1-800-832-8425 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-252-1112
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994
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Black plate (6,1)Buick Lucerne Owner Manual - 2011
Canada
General Motors of Canada Limited
Customer Communication Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices
(TTYs))
Roadside Assistance: 1-800-268-6800
All Overseas Locations
Please contact the local General Motors Business Unit.
Mexico, Central America and Caribbean
Islands/Countries (Except Puerto Rico
and U.S. Virgin Islands)
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Av. Ejercito Nacional #843
Col. Granada
C.P. 11520, Mexico, D.F.
01-800-466-0818
Long Distance: 011-52-53 29 0818
GM Mobility Reimbursement
Program
This program is available to qualified applicants for
cost reimbursement of eligible aftermarket adaptive
equipment required for your vehicle, such as hand
controls or a wheelchair/scooter lift for the vehicle.
For more information on the limited offer, visit
www.gmmobility.com or call the GM Mobility Assistance
Center at 1-800-323-9935. Text telephone (TTY) users,
call 1-800-833-9935.
General Motors of Canada also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483) for details. TTY users
call 1-800-263-3830.
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Black plate (7,1)Buick Lucerne Owner Manual - 2011
Roadside Assistance Program
For U.S.‐purchased vehicles, call1-800-252-1112;
(Text Telephone (TTY): 1‐888‐889‐2438).
For Canadian‐purchased vehicles, call 1-800-268-6800.
Service is available 24 hours a day, 365 days a year.
Calling for Assistance
When calling Roadside Assistance, have the following
information ready:
.Your name, home address, and home telephone
number
.Telephone number of your location
.Location of the vehicle
.Model, year, color, and license plate number of the
vehicle
.Odometer reading, Vehicle Identification Number
(VIN), and delivery date of the vehicle
.Description of the problem
Coverage
Services are provided up to 5 years/160 000 km
(100,000 miles), whichever comes first.
In the U.S., anyone driving the vehicle is covered. In
Canada, a person driving the vehicle without permission
from the owner is not covered.
Roadside Assistance is not a part of the New Vehicle
Limited Warranty. Buick and General Motors of Canada
Limited reserve the right to make any changes or
discontinue the Roadside Assistance program at any
time without notification.
Buick and General Motors of Canada Limited reserve
the right to limit services or payment to an owner or
driver if they decide the claims are made too often,
or the same type of claim is made many times.
Services Provided
.Emergency Fuel Delivery: Delivery of enough
fuel for the vehicle to get to the nearest service
station.
.Lock‐Out Service: Service to unlock the vehicle
if you are locked out. A remote unlock may be
available if you have OnStar
®. For security
reasons, the driver must present identification
before this service is given.
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Black plate (12,1)Buick Lucerne Owner Manual - 2011
Insuring Your Vehicle
Protect your investment in your GM vehicle with
comprehensive and collision insurance coverage. There
are significant differences in the quality of coverage
afforded by various insurance policy terms. Many
insurance policies provide reduced protection to your
GM vehicle by limiting compensation for damage
repairs by using aftermarket collision parts. Some
insurance companies will not specify aftermarket
collision parts. When purchasing insurance, we
recommend that you ensure that your vehicle will be
repaired with GM original equipment collision parts.
If such insurance coverage is not available from your
current insurance carrier, consider switching to another
insurance carrier.
If your vehicle is leased, the leasing company may
require you to have insurance that ensures repairs with
Genuine GM Original Equipment Manufacturer (OEM)
parts or Genuine Manufacturer replacement parts. Read
your lease carefully, as you may be charged at the end
of your lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call emergency services for
help. Do not leave the scene of a crash until all matters
have been taken care of. Move the vehicle only if its
position puts you in danger, or you are instructed to
move it by a police officer.Give only the necessary information to police and other
parties involved in the crash.
For emergency towing see
Roadside Assistance
Program on page 8‑7.
Gather the following information:
.Driver's name, address, and telephone number
.Driver's license number
.Owner's name, address, and telephone number
.Vehicle license plate number
.Vehicle make, model, and model year
.Vehicle Identification Number (VIN)
.Insurance company and policy number
.General description of the damage to the other
vehicle
Choose a reputable repair facility that uses quality
replacement parts. See “Collision Parts”earlier in this
section.
If the airbag has inflated, see What Will You See After
an Airbag Inflates? on page 2‑62.
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Black plate (18,1)Buick Lucerne Owner Manual - 2011
Navigation System
If the vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other GM
system containing personal information.
Radio Frequency Statement
This vehicle has systems that operate on a radio
frequency that comply with Part 15 of the Federal
Communications Commission (FCC) rules and with
Industry Canada Standards RSS‐210/220/310.
Operation is subject to the following two conditions:1. The device may not cause interference.
2. The device must accept any interference received, including interference that may cause undesired
operation of the device.
Changes or modifications to any of these systems by
other than an authorized service facility could void
authorization to use this equipment.
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Black plate (4,1)Buick Lucerne Owner Manual - 2011
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . .8-9
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-41
Cupholders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-49
Customer Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-5 Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Text Telephone (TTY) Users . . . . . . . . . . . . . . . . . . . . . . . 8-5
Customer Information Service Publications Ordering Information . . . . . . . . 8-14
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . .8-2
D
Damage Repair, Collision . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11
Data Recorders, Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . . . 4-11
Defensive Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2
Delayed Entry Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Delayed Exit Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
DIC Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-47
Disc, MP3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-78
Doing Your Own Service Work . . . . . . . . . . . . . . . . . . . . . . .6-4 Door
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Power Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Programmable Automatic Door Locks . . . . . . . . . . . . 3-10
Rear Door Security Locks . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Drive Belt Routing, Engine . . . . . . . . . . . . . . . . . . . . . . . . . 7-11
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . . . 4-42
DIC Operation and Displays . . . . . . . . . . . . . . . . . . . . . . 4-42
DIC Vehicle Customization . . . . . . . . . . . . . . . . . . . . . . . 4-58
DIC Warnings and Messages . . . . . . . . . . . . . . . . . . . . . 4-49
Driving At Night . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
Before a Long Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
Defensive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Highway Hypnosis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
Hill and Mountain Roads . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
In Rain and on Wet Roads . . . . . . . . . . . . . . . . . . . . . . . . 5-12
Loss of Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Rocking Your Vehicle to Get it Out . . . . . . . . . . . . . . . . 5-17
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15
Driving for Better Fuel Economy . . . . . . . . . . . . . . . . . . . 1-23
Dual Automatic Climate Control System . . . . . . . . . . . 4-20
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