BUICK LUCERNE 2011 Owner's Manual

Black plate (7,1)Buick Lucerne Owner Manual - 2011
Automatic Transmission Shift Lock
Control Function Check
{WARNING:
When you are doing this inspection, the vehicle
could move suddenly. If the vehicle moves, you or
others could be injured.
1. Before starting this check, be sure there is enough room around the vehicle. It should be parked on a
level surface.
2. Firmly apply the parking brake. See Parking Brake
on page 3‑26.
Be ready to apply the regular brake immediately if
the vehicle begins to move. 3. With the engine off, turn the ignition to ON/RUN,
but do not start the engine. Without applying the
regular brake, try to move the shift lever out of
P (Park) with normal effort. If the shift lever moves
out of P (Park), contact your dealer for service.
Ignition Transmission Lock Check
While parked, and with the parking brake set, try to turn
the ignition to LOCK/OFF in each shift lever position.
.The ignition should turn to LOCK/OFF only when
the shift lever is in P (Park).
.The ignition key should come out only in
LOCK/OFF.
Contact your dealer if service is required.
7-7

Black plate (8,1)Buick Lucerne Owner Manual - 2011
Parking Brake and Automatic
Transmission P (Park) Mechanism
Check
{WARNING:
When you are doing this check, the vehicle could
begin to move. You or others could be injured and
property could be damaged. Make sure there is
room in front of the vehicle in case it begins to
roll. Be ready to apply the regular brake at once
should the vehicle begin to move.
Park on a fairly steep hill, with the vehicle facing
downhill. Keeping your foot on the regular brake, set the
parking brake.
.To check the parking brake's holding ability: With
the engine running and the transmission in
N (Neutral), slowly remove foot pressure from the
regular brake pedal. Do this until the vehicle is held
by the parking brake only.
.To check the P (Park) mechanism's holding ability:
With the engine running, shift to P (Park). Then
release the parking brake followed by the regular
brake.
Contact your dealer if service is required.
Recommended Fluids and
Lubricants
Fluids and lubricants identified below by name, part
number, or specification can be obtained from your
dealer.
Usage Fluid/Lubricant
Engine Oil The engine requires engine oil
approved to the dexos specification.
Oils meeting this specification can be
identified with the dexos certification
mark. Look for and use only an
engine oil that displays the dexos
certification mark of the proper
viscosity grade. See
Engine Oil
on
page 6‑18.
Engine Coolant 50/50 mixture of clean, drinkable
water and use only DEX-COOL
Coolant. See
Engine Coolant
(4.6L Engine)
on page 6‑28or
Engine Coolant (3.9L Engine)on
page 6‑31.
Hydraulic Brake System DOT 3 Hydraulic Brake Fluid
(GM Part No. 88862806, in
Canada 88862807).
7-8

Black plate (9,1)Buick Lucerne Owner Manual - 2011
UsageFluid/Lubricant
Windshield
Washer Optikleen®Washer Solvent.
Parking Brake Cable Guides Chassis Lubricant
(GM Part No. 12377985, in
Canada 88901242) or lubricant
meeting requirements of NLGI #2,
Category LB or GC-LB.
Power Steering System GM Power Steering Fluid
(GM Part No. 89021184, in
Canada 89021186).
Automatic
Transmission DEXRON
®-VI Automatic Transmission
Fluid.
Key Lock
Cylinders Multi-Purpose Lubricant, Superlube
(GM Part No. 12346241, in
Canada 10953474).
Usage
Fluid/Lubricant
Hood Latch
Assembly,
Secondary Latch,
Pivots, Spring
Anchor, and
Release Pawl Lubriplate Lubricant Aerosol
(GM Part No. 12346293, in
Canada 992723) or lubricant
meeting requirements of NLGI #2,
Category LB or GC-LB.
Hood and Door Hinges Multi-Purpose Lubricant, Superlube
(GM Part No. 12346241, in
Canada 10953474).
Weatherstrip Conditioning Weatherstrip Lubricant
(GM Part No. 3634770, in
Canada 10953518) or
Dielectric Silicone Grease
(GM Part No. 12345579, in
Canada 992887).
7-9

Black plate (10,1)Buick Lucerne Owner Manual - 2011
Maintenance Replacement Parts
Replacement parts identified below by name, part number, or specification can be obtained from your dealer.
Maintenance Replacement Parts
PartGM Part Number ACDelco Part Number
Engine Air Cleaner/Filter 22676970A1627C
Engine Oil Filter 3.9L V6 Engine 89017342PF61
4.6L V8 Engine 89017342PF61
Passenger Compartment Air Filter 15811562CF138
Spark Plugs 3.9L V6 1259113141-100
4.6L V8 1257153541-987
Wiper Blades Driver Side –23.6 in (60.0 cm) 20831845—
Passenger Side –20.8 in (53.0 cm) 20831846—
7-10

Black plate (11,1)Buick Lucerne Owner Manual - 2011
Engine Drive Belt Routing
3.9L V6 Engine
4.6L V8 Engine
7-11

Black plate (12,1)Buick Lucerne Owner Manual - 2011
Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.
Maintenance Record
DateOdometer
Reading Serviced By Services Performed
7-12

Black plate (13,1)Buick Lucerne Owner Manual - 2011
Maintenance Record (cont.)
DateOdometer
Reading Serviced By Services Performed
7-13

Black plate (14,1)Buick Lucerne Owner Manual - 2011
Maintenance Record (cont.)
DateOdometer
Reading Serviced By Services Performed
7-14

Black plate (1,1)Buick Lucerne Owner Manual - 2011
Section 8 Customer Assistance Information
Customer Assistance and Information. . . . . . . . . . .8-2
Customer Satisfaction Procedure . . . . . . . . . . . . . . . 8-2
Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . 8-5
GM Mobility Reimbursement Program . . . . . . . . . . . 8-6
Roadside Assistance Program . . . . . . . . . . . . . . . . . . 8-7
Scheduling Service Appointments . . . . . . . . . . . . . . . 8-9
Courtesy Transportation Program . . . . . . . . . . . . . . . 8-9
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . . 8-11 Reporting Safety Defects
. . . . . . . . . . . . . . . . . . . . . . . .8-13
Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14
Reporting Safety Defects to General Motors . . . 8-14
Service Publications Ordering Information . . . . . 8-14
Vehicle Data Recording and Privacy . . . . . . . . . . . . .8-16
Event Data Recorders . . . . . . . . . . . . . . . . . . . . . . . . . 8-16
OnStar
®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-18
Radio Frequency Identification (RFID) . . . . . . . . . 8-18
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 8-18
8-1

Black plate (2,1)Buick Lucerne Owner Manual - 2011
Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Buick. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer's sales or service departments.
Sometimes, however, despite the best intentions of
all concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction, the
following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service, or parts
manager, contact the owner of the dealership or the
general manager.
STEP TWO: If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
U.S., call 1-800-521-7300. In Canada, contact General
Motors of Canada Customer Communication Centre at
1‐800-263-3777 (English) or 1-800-263-7854 (French). We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Have the following
information available to give the Customer Assistance
representative:
.Vehicle Identification Number. This is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel and visible
through the windshield.
.Dealership name and location.
.Vehicle delivery date and present mileage.
When contacting Buick, remember that your concern
will likely be resolved at a dealer's facility. That is why
we suggest following Step One first.
STEP THREE —U.S. Owners: Both General Motors
and your dealer are committed to making sure you are
completely satisfied with your new vehicle. However,
if you continue to remain unsatisfied after following the
procedure outlined in Steps One and Two, you can file
with the Better Business Bureau (BBB) Auto Line
®
Program to enforce your rights.
8-2