phone BUICK REGAL 1999 Owners Manual

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2-55
Astroroof (If Equipped)
Your vehicle may be equipped with an express-open
astroroof. It includes a sliding glass panel and a
one
-piece sunshade. The control switch works only
when the ignition or Retained Accessory Power is on.
See ªRetained Accessory Powerº in the Index. The
control switch is located overhead on the headliner.
To open the astroroof, push the rear (indented part) of
the switch once and the astroroof will open to the vent
position only. You will need to open the sunshade
by hand.Push the rear of the switch a second time and the
astroroof and sunshade will open by themselves. This is
the express
-open feature.
To close the astroroof, push and hold the front of the
switch until the sunroof motor stops. The sunshade can
only be closed by hand.
OnStar (Option)
Your vehicle's electrical wiring will accommodate
dealer installation of OnStar. The following services are
available 24 hours a day:

Emergency Services Button

Roadside Service with Location

Automatic Notification of Air Bag Deployment

Stolen
-Vehicle Tracking

Remote Door Unlock

Hands
-Free, Voice Activated Cellular Telephone

Concierge/Customer Conveniences Services

Remote Diagnostics

And much more.
For more information, contact your dealer.
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3-22
To help avoid hearing loss or damage:

Adjust the volume control to the lowest setting.

Increase volume slowly until you hear comfortably
and clearly.
NOTICE:
Before you add any sound equipment to your
vehicle
-- like a tape player, CB radio, mobile
telephone or two
-way radio -- be sure you can
add what you want. If you can, it's very
important to do it properly. Added sound
equipment may interfere with the operation of
your vehicle's engine, Delco Electronics radio or
other systems, and even damage them. Your
vehicle's systems may interfere with the
operation of sound equipment that has been
added improperly.
So, before adding sound equipment, check with
your dealer and be sure to check Federal rules
covering mobile radio and telephone units.
Care of Your Cassette Tape Player
A tape player that is not cleaned regularly can cause
reduced sound quality, ruined cassettes or a damaged
mechanism. Cassette tapes should be stored in their
cases away from contaminants, direct sunlight and
extreme heat. If they aren't, they may not operate
properly or may cause failure of the tape player.
Your tape player should be cleaned regularly after every
50 hours of use. Your radio may display CLN to indicate
that you have used your tape player for 50 hours without
resetting the tape clean timer. If this message appears on
the display, your cassette tape player needs to be
cleaned. It will still play tapes, but you should clean it as
soon as possible to prevent damage to your tapes and
player. If you notice a reduction in sound quality, try a
known good cassette to see if it is the tape or the tape
player at fault. If this other cassette has no improvement
in sound quality, clean the tape player.
The recommended cleaning method for your cassette
tape player is the use of a scrubbing action,
non
-abrasive cleaning cassette with pads which scrub
the tape head as the hubs of the cleaner cassette turn.
The recommended cleaning cassette is available through
your dealership (GM Part No. 12344789).
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3-24 Backglass Antenna
Your AM-FM antenna is integrated with your rear
window defogger, located in the rear window. Be sure
that the inside surface of the rear window is not
scratched and that the lines on the glass are not
damaged. If the inside surface is damaged, it could
interfere with radio reception. Also, for proper radio
reception, the antenna connector at the top
-center of the
rear window needs to be properly attached to the post on
the glass.
NOTICE:
Do not try to clear frost or other material from
the inside of the rear window with a razor blade
or anything else that is sharp. This may damage
the rear defogger grid and affect your radio's
ability to pick up stations clearly. The repairs
wouldn't be covered by your warranty.
Because this antenna is built into your rear window,
there is a reduced risk of damage caused by car washes
and vandals.
If you choose to add a cellular telephone to your vehicle,
and the antenna needs to be attached to the glass, be sure
that you do not damage the grid lines for the AM
-FM
antenna. There is enough space between the lines to
attach a cellular telephone antenna without interfering
with radio reception.
On cars equipped with the rear window defogger and
built
-in antenna, the defogger grid serves as a radio
antenna. Do not apply aftermarket glass tinting to the
back glass. The metallic film in some tinting materials
will interfere with or distort the incoming radio
reception. Care must be taken when cleaning the rear
window because breaks in the resistive material heating
element will adversely affect radio performance and
defogger performance. See your dealer for details.
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3-25 Diversity Antenna System (If Equipped)
Your AM-FM antennas are located in the front
windshield and rear window. Be sure that the inside
surfaces of the front windshield and rear window are not
scratched and that the lines on the glass are not
damaged. If the inside surfaces are damaged, they could
interfere with radio reception. Also, for proper radio
reception, the antenna connector at the top
-center of the
front windshield and the antenna connector at the
top
-center of the rear window need to be properly
attached to the posts on the glass.
NOTICE:
Do not try to clear frost or other material from
the inside of the rear window with a razor blade
or anything else that is sharp. This may damage
the rear defogger grid and affect your radio's
ability to pick up stations clearly. The repairs
wouldn't be covered by your warranty.
If, when you turn on your rear window defogger, you
hear static on your radio station, it could mean that a
defogger grid line has been damaged. If this is true, the
grid line must be repaired.
If you choose to add an aftermarket cellular telephone to
your vehicle, and the antenna needs to be attached to the
glass, be sure that you do not damage the grid lines for
the AM
-FM antennas or place the cellular telephone
antenna over the grid lines.
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Defensive Driving
The best advice anyone can give about driving is:
Drive defensively.
Please start with a very important safety device in your
vehicle: Buckle up. (See ªSafety Beltsº in the Index.)
Defensive driving really means ªbe ready for anything.º
On city streets, rural roads or freeways, it means
ªalways expect the unexpected.ºAssume that pedestrians or other drivers are going to be
careless and make mistakes. Anticipate what they might
do. Be ready for their mistakes.
Rear
-end collisions are about the most preventable of
accidents. Yet they are common. Allow enough
following distance. It's the best defensive driving
maneuver, in both city and rural driving. You never
know when the vehicle in front of you is going to brake
or turn suddenly.
Defensive driving requires that a driver concentrate on the
driving task. Anything that distracts from the driving
task
-- such as concentrating on a cellular telephone call,
reading, or reaching for something on the floor
-- makes
proper defensive driving more difficult and can even cause
a collision, with resulting injury. Ask a passenger to help
do things like this, or pull off the road in a safe place to do
them yourself. These simple defensive driving techniques
could save your life.
Drunken Driving
Death and injury associated with drinking and driving is
a national tragedy. It's the number one contributor to
the highway death toll, claiming thousands of victims
every year.
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4-20
Driving too fast through large water puddles or even
going through some car washes can cause problems, too.
The water may affect your brakes. Try to avoid puddles.
But if you can't, try to slow down before you hit them.
CAUTION:
Wet brakes can cause accidents. They won't work
as well in a quick stop and may cause pulling to
one side. You could lose control of the vehicle.
After driving through a large puddle of water or
a car wash, apply your brake pedal lightly until
your brakes work normally.
Hydroplaning
Hydroplaning is dangerous. So much water can build up
under your tires that they can actually ride on the water.
This can happen if the road is wet enough and you're
going fast enough. When your vehicle is hydroplaning,
it has little or no contact with the road.
Hydroplaning doesn't happen often. But it can if your
tires do not have much tread or if the pressure in one or
more is low. It can happen if a lot of water is standing on
the road. If you can see reflections from trees, telephone
poles or other vehicles, and raindrops ªdimpleº the
water's surface, there could be hydroplaning.
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8-
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8-1
Section 8 Customer Assistance Information
Here you will find out how to contact Buick if you need assistance. This section also tells you how to obtain service
publications and how to report any safety defects.
8
-2 Customer Satisfaction Procedure
8
-4 Customer Assistance for Text
Telephone (TTY) Users
8
-4 Customer Assistance Offices
8
-5 GM Mobility Program for Persons
with Disabilities
8
-6 Roadside Assistance
8
-6 Canadian Roadside Assistance
8
-7 Courtesy Transportation8
-8 Warranty Information
8
-9 Reporting Safety Defects to the United
States Government
8
-9 Reporting Safety Defects to the
Canadian Government
8
-10 Reporting Safety Defects to General Motors
8
-10 Ordering Service and Owner Publications
in Canada
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8-4
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus to
settle automotive disputes regarding vehicle repairs or the
interpretation of the New Vehicle Limited Warranty.
Although you are required to resort to this informal dispute
resolution program prior to filing any court action, use of
the program is free of charge and your case will generally
be heard within 40 days. If you do not agree with the
decision given in your case, you may reject it and proceed
with any other venue for relief available to you.
You may contact the BBB using the toll
-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203
-1804
Telephone: 1
-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech
-impaired and who use Text Telephones (TTYs),
Buick has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Buick by dialing: 1
-800-83-BUICK (28425).
(TTY users in Canada can dial 1
-800-263-3830.)
Customer Assistance Offices
Buick encourages customers to call the toll-free number
for assistance. If a U.S. customer wishes to write to Buick,
the letter should be addressed to Buick's Customer
Relations Center.
United States
Buick Customer Relations Center
P.O. Box 5039
Troy, MI 48007
-5039
1-800-521-7300
1-800-83±BUICK (28425)
(For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-252-1112
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8-5 Canada
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
All Overseas Locations
GMODC - Customer Communication Centre
169-007
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 905-644-4112
Fax: 905-644-4866
Caribbean Numbers
1-800-496-9992 (English) Puerto Rico
1-800-496-9993 (Spanish) Puerto Rico
1-800-751-4135 (English) Dominican Republic
1-800-751-4136 (Spanish) Dominican Republic
1-800-496-9994 U.S. Virgin Islands
1-800-389-0009 Bahamas
1-800-534-0122 Bermuda, Barbados, Antigua & B.V.I.If toll free service is not available in the Caribbean,
call Puerto Rico 1-787-763-1315.
GM Mobility Program for Persons
with Disabilities
This program, available to
qualified applicants, can
reimburse you up to $1,000
toward aftermarket driver or
passenger adaptive
equipment you may require
for your vehicle (hand
controls, wheelchair/scooter
lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The program is available
for a limited period of time from the date of vehicle
purchase/lease. See your dealer for more details or call
the GM Mobility Assistance Center at 1
-800-323-9935.
Text telephone (TTY) users, call 1
-800-833-9935.
GM of Canada also has a Mobility Program. Call
1
-800-GM-DRIVE (463-7483) for details. TTY users
call 1
-800-263-3830. When calling from the United
States, please dial 1
-905-644-3063.
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8-10
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you'll notify
us. Please call us at 1
-800-521-7300, or write:
Buick Customer Relations Center
P.O. Box 5039
Troy, MI 48007
-5039
In Canada, please call us at 1
-800-263-3777 (English)
or 1
-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, owner's manuals and other service
literature are available for purchase for all current and
past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
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