phone BUICK VERANO 2016 Owner's Guide

Buick Verano Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9085356) - 2016 - crc - 10/19/15
Customer Information 323
available at its Customer Assistance
Center. Any TTY user can
communicate with Buick by dialing:
1-800-832-8425. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.buick.com
The Buick online owner experience
allows interaction with Buick and
keeps important vehicle-specific
information in one place.
Membership Benefits
E(Vehicle Information) :
Download owner manuals and view
vehicle-specific how-to videos.
G(Maintenance Information) :
View maintenance schedules,
alerts, and OnStar onboard vehicle
diagnostic information. Schedule
service appointments.
I(Service History) : View and
print dealer-recorded service
records and self-enter other service
records.
D(Preferred Dealer
Information) : Select a dealer and
view locations, maps, phone
numbers, and hours.
r(Warranty Tracking
Information) : Track your vehicle’s
warranty information.
J(Recall Information) : View
active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number
(VIN) 0317.
H(Other Account Information) :
View GM Card, SiriusXM Satellite
radio (if equipped), and OnStar
account information.
F(Live Chat Support) : Chat with
online help representatives.
See my.buick.com to register your
vehicle.
Buick Owner Centre (Canada)
buickowner.ca
Visit the Buick Owner Centre:
. Chat live with online help
representatives.
. Use the Vehicle Tools section. .
Access third party enthusiast
sites and social media networks.
. Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Featured Articles and Auto Care
Sections.
. Download the owner manual for
your vehicle, quickly and easily.
. Find the Buick-recommended
maintenance services for your
vehicle.
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement of eligible

Buick Verano Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9085356) - 2016 - crc - 10/19/15
324 Customer Information
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has
a Mobility Program. Visit www.gm.ca
or call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-800-252-1112; (Text Telephone
(TTY): 1-888-889-2438).
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number.
. Telephone number of your
location.
. Location of the vehicle.
. Model, year, color, and license
plate number of the vehicle.
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
. Description of the problem.
Coverage
Services are provided for the
duration of the vehicle’s powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered. Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
Buick reserve the right to make any
changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
Buick reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have
OnStar
®. For security reasons,
the driver must present
identification before this service
is given.

Buick Verano Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9085356) - 2016 - crc - 10/19/15
328 Customer Information
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state-of-the-art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will notspecify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance
Program
0324.
Gather the following information:
. Driver name, address, and
telephone number.
. Driver license number.
. Owner name, address, and
telephone number.
. Vehicle license plate number.
. Vehicle make, model, and
model year.
. Vehicle Identification
Number (VIN).
. Insurance company and policy
number.
. General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.

Buick Verano Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9085356) - 2016 - crc - 10/19/15
Customer Information 333
OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
SeeOnStar Additional
Information 0338.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

Buick Verano Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9085356) - 2016 - crc - 10/19/15
OnStar 339
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance,
Advanced Diagnostics, Remote
Services, Roadside Assistance,
Turn-by-Turn Navigation, and
Hands-Free Calling are available on
most vehicles. Not all OnStar
services are available everywhere
or on all vehicles. For more
information, a full description of
OnStar services, system limitations,
and OnStar terms and conditions:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080. .
Press
Qto speak with an
Advisor.
OnStar services cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service. See
Radio Frequency
Statement 0330.
Services for People with
Disabilities
Advisors provide services to help
Subscribers with physical disabilities
and medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.

Buick Verano Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9085356) - 2016 - crc - 10/19/15
346 Index
Child Restraints (cont'd)Older Children . . . . . . . . . . . . . . . . . . 74
Securing . . . . . . . . . . . . . . . . . . . . 87, 90
Systems . . . . . . . . . . . . . . . . . . . . . . . . 78
Circuit Breakers . . . . . . . . . . . . . . . . 255
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 295
Interior Care . . . . . . . . . . . . . . . . . . 300
Climate Control Systems
Dual Automatic . . . . . . . . . . . . . . . 170
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Cluster, Instrument . . . . . . . . . . . . . 102
Clutch, Hydraulic . . . . . . . . . . . . . . . 238
Collision Damage Repair . . . . . . . 327
Compact Spare Tire . . . . . . . . . . . . 289
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . 93
Compass . . . . . . . . . . . . . . . . . . . . . . . . 99
Messages . . . . . . . . . . . . . . . . . . . . .118
Connections OnStar
®. . . . . . . . . . . . . . . . . . . . . . 336
Control Traction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . . 204
Control of a Vehicle . . . . . . . . . . . . . 177
Convex Mirrors . . . . . . . . . . . . . . . . . . 42
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . . . 241 Coolant (cont'd)
Engine Temperature Gauge . . 104
Cooling System . . . . . . . . . . . . . . . . . 240 Engine Messages . . . . . . . . . . . . .119
Courtesy Lamps . . . . . . . . . . . . . . . . 136
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 326
Cruise Control . . . . . . . . . . . . . . . . . . 206 Light . . . . . . . . . . . . . . . . . . . . . . . . . . .113
Cupholders . . . . . . . . . . . . . . . . . . . . . . 94
Customer Assistance . . . . . . . . . . . 322 Offices . . . . . . . . . . . . . . . . . . . . . . . . 322
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 322
Customer Information Service PublicationsOrdering Information . . . . . . . . 329
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . 320D
Damage Repair, Collision . . . . . . . 327
Danger, Warning, and Caution . . . . 2
Data Recorders, Event . . . . . . . . . 332
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . . . 133
Defensive Driving . . . . . . . . . . . . . . . 176
Delayed Locking . . . . . . . . . . . . . . . . . 35 Devices
Auxiliary . . . . . . . . . . . . . . . . . . . . . . 153
Diagnostics OnStar
®. . . . . . . . . . . . . . . . . . . . . . 338
Distracted Driving . . . . . . . . . . . . . . . 176
Dome Lamps . . . . . . . . . . . . . . . . . . . 136
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . .113
Ajar Messages . . . . . . . . . . . . . . . .118
Delayed Locking . . . . . . . . . . . . . . . . 35
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Power Locks . . . . . . . . . . . . . . . . . . . . 35
Drive Belt Routing, Engine . . . . . . 319
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . 114
Driving
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 221
Defensive . . . . . . . . . . . . . . . . . . . . . 176
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 176
For Better Fuel Economy . . . . . . . 23
Hill and Mountain Roads . . . . . . 180
If the Vehicle is Stuck . . . . . . . . . 182
Loss of Control . . . . . . . . . . . . . . . 178
Off-Road Recovery . . . . . . . . . . . 178
Vehicle Load Limits . . . . . . . . . . . 182
Wet Roads . . . . . . . . . . . . . . . . . . . 179
Winter . . . . . . . . . . . . . . . . . . . . . . . . 180

Buick Verano Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9085356) - 2016 - crc - 10/19/15
Index 351
PersonalizationVehicle . . . . . . . . . . . . . . . . . . . . . . . 123
Phone Bluetooth . . . . . . . . . . . 156, 158, 161
Power Door Locks . . . . . . . . . . . . . . . . . . . . . 35
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Outlets . . . . . . . . . . . . . . . . . . . . . . . 100
Protection, Battery . . . . . . . . . . . . 137
Retained Accessory (RAP) . . . 192
Seat Adjustment . . . . . . . . . . . . . . . . 51
Windows . . . . . . . . . . . . . . . . . . . . . . . 44
Pregnancy, Using Safety Belts . . . 60
Privacy Vehicle Data Recording . . . . . . . 331
Program
Courtesy Transportation . . . . . . 326
Proposition 65 Warning,
California . . . . . . . . . . . .228, 248, 290
R
Radio Frequency Statement . . . . 330
Radio Reception . . . . . . . . . . . . . . . . 150
RadiosAM-FM Radio . . . . . . . . . . . . . . . . . 145
Satellite . . . . . . . . . . . . . . . . . . . . . . . 148
Reading Lamps . . . . . . . . . . . . . . . . . 136
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 54 Rear Vision Camera (RVC) . . . . . 208
Rearview Mirrors . . . . . . . . . . . . . . . . 43
Automatic Dimming . . . . . . . . . . . . . 43
Reclining Seatbacks . . . . . . . . . . . . . 52
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 314
Records
Maintenance . . . . . . . . . . . . . . . . . . 316
Recreational Vehicle Towing . . . . 294
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . 323
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . 27
Remote Vehicle Start . . . . . . . . . . . . 33
Replacement Bulbs . . . . . . . . . . . . . 254
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . 73
Maintenance . . . . . . . . . . . . . . . . . . 315
Replacing Airbag System . . . . . . . . 73
Replacing LATCH System Parts after a Crash . . . . . . . . . . . . . 87
Replacing Safety Belt System Parts after a Crash . . . . . . . . . . . . . 61
Reporting Safety Defects Canadian Government . . . . . . . . 331
General Motors . . . . . . . . . . . . . . . 331
U.S. Government . . . . . . . . . . . . . 330 Restraints
Where to Put . . . . . . . . . . . . . . . . . . . 79
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . . 192
Ride Control Systems Messages . . . . . . . . . . . . . . . . . . . . 121
Roads
Driving, Wet . . . . . . . . . . . . . . . . . . 179
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . . 324
Roof
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . 46
Rotation, Tires . . . . . . . . . . . . . . . . . . 275
Routing, Engine Drive Belt . . . . . . 319
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . . 195
S
Safety Belts . . . . . . . . . . . . . . . . . . . . . 56
Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Extender . . . . . . . . . . . . . . . . . . . . . . . . 61
How to Wear Safety BeltsProperly . . . . . . . . . . . . . . . . . . . . . . . 57
Lap-Shoulder Belt . . . . . . . . . . . . . . 58
Reminders . . . . . . . . . . . . . . . . . . . . 104
Replacing after a Crash . . . . . . . . 61
Use During Pregnancy . . . . . . . . . . 60
Safety Defects Reporting Canadian Government . . . . . . . . 331

Buick Verano Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9085356) - 2016 - crc - 10/19/15
352 Index
Safety Defects Reporting (cont'd)General Motors . . . . . . . . . . . . . . . 331
U.S. Government . . . . . . . . . . . . . 330
Safety Locks . . . . . . . . . . . . . . . . . . . . . 37
Safety System Check . . . . . . . . . . . . 61
Satellite Radio . . . . . . . . . . . . . . . . . . 148
Scheduling Appointments . . . . . . . 326
Seats Adjustment, Front . . . . . . . . . . . . . . . 50
Head Restraints . . . . . . . . . . . . . . . . 49
Heated Front . . . . . . . . . . . . . . . . . . . 53
Lumbar Adjustment, Front . . . . . . 52
Power Adjustment, Front . . . . . . . 51
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Reclining Seatbacks . . . . . . . . . . . . 52
Securing Child Restraints . . . . 87, 90
Security Light . . . . . . . . . . . . . . . . . . . . . . . . . . .112
Messages . . . . . . . . . . . . . . . . . . . . 122
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 335
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . 39
Vehicle Alarm . . . . . . . . . . . . . . . . . . . 39
Service
Accessories andModifications . . . . . . . . . . . . . . . . 228
Doing Your Own Work . . . . . . . . 229
Engine Soon Light . . . . . . . . . . . . 106
Maintenance Records . . . . . . . . 316 Service (cont'd)
Maintenance, General
Information . . . . . . . . . . . . . . . . . . 304
Parts Identification Label . . . . . 317
Publications Ordering
Information . . . . . . . . . . . . . . . . . . 329
Scheduling Appointments . . . . . 326
Services Special Application . . . . . . . . . . . .311
Servicing the Airbag . . . . . . . . . . . . . 72
Shift Lock Control Function Check, Automatic
Transmission . . . . . . . . . . . . . . . . . . 249
Shifting
Into Park . . . . . . . . . . . . . . . . . . . . . . 193
Out of Park . . . . . . . . . . . . . . . . . . . 194
Side Blind Zone Alert (SBZA) . . . 214
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 135
Spare Tire Compact . . . . . . . . . . . . . . . . . . . . . . 289
Special Application Services . . . . 311
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . . 318
Speedometer . . . . . . . . . . . . . . . . . . . 103
StabiliTrak OFF Light . . . . . . . . . . . . . . . . . . . . . .110
Start Assist, Hills . . . . . . . . . . . . . . . 203 Start Vehicle, Remote . . . . . . . . . . . 33
Starter Switch Check . . . . . . . . . . . 249
Starting the Engine . . . . . . . . . . . . . 190
Steering . . . . . . . . . . . . . . . . . . . . . . . . 177
Heated Wheel . . . . . . . . . . . . . . . . . . 98
Wheel Adjustment . . . . . . . . . . . . . . 97
Wheel Controls . . . . . . . . . . . . . . . . . 97
Stoplamps and Back-up Lamps Bulb Replacement . . . . . . . . . . . . 252
Storage Areas Center Console . . . . . . . . . . . . . . . . . 94
Glove Box . . . . . . . . . . . . . . . . . . . . . . 93
Instrument Panel . . . . . . . . . . . . . . . 93
Storage Compartments . . . . . . . . . . 93
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 182
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 46
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 212
Infotainment . . . . . . . . . . . . . 139, 333
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 103
Taillamps Bulb Replacement . . . . . . . . . . . . 252
Text Telephone (TTY) Users . . . . 322
Theft-Deterrent Systems . . . . . 40, 41