phone BUICK VERANO 2017 Owner's Guide

Buick Verano Owner Manual (GMNA- Localizing-U.S./Canada-10122753) -
2017 - crc - 5/16/16
322 Customer Information
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Buick has TTY equipment
available at its Customer Assistance
Center. Any TTY user can
communicate with Buick by dialing:
1-800-832-8425. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.buick.com
The Buick online owner experience
allows interaction with Buick and
keeps important vehicle-specific
information in one place.
Membership Benefits
E:Download owner manuals and
view vehicle-specific how-to videos.
G: View maintenance schedules,
alerts, and OnStar onboard vehicle
diagnostic information. Schedule
service appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a dealer and view
locations, maps, phone numbers,
and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number
(VIN) 0316.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information.
F: Chat with online help
representatives.
See my.buick.com to register your
vehicle.
Buick Owner Centre (Canada)
buickowner.ca
Visit the Buick Owner Centre:
. Chat live with online help
representatives.
. Use the Vehicle Tools section.
. Access third party enthusiast
sites and social media networks.
. Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Featured Articles and Auto Care
Sections.
. Download the owner manual for
your vehicle, quickly and easily.
. Find the Buick-recommended
maintenance services for your
vehicle.

Buick Verano Owner Manual (GMNA- Localizing-U.S./Canada-10122753) -
2017 - crc - 5/16/16
Customer Information 323
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has
a Mobility Program. Visit www.gm.ca
or call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-800-252-1112; (Text Telephone
(TTY): 1-888-889-2438).
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number.
. Telephone number of your
location.
. Location of the vehicle.
. Model, year, color, and license
plate number of the vehicle.
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
. Description of the problem.
Coverage
Services are provided for the
duration of the vehicle’s powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
Buick reserve the right to make any
changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
Buick reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.

Buick Verano Owner Manual (GMNA- Localizing-U.S./Canada-10122753) -
2017 - crc - 5/16/16
Customer Information 327
Aftermarket collision parts are also
available. These are made by
companies other than GM and may
not have been tested for the vehicle.
As a result, these parts may fit
poorly, exhibit premature durability/
corrosion problems, and may not
perform properly in subsequent
collisions. Aftermarket parts are not
covered by the GM New Vehicle
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state-of-the-art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacementparts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance
Program
0323.
Gather the following information:
. Driver name, address, and
telephone number.
. Driver license number.
. Owner name, address, and
telephone number.
. Vehicle license plate number.

Buick Verano Owner Manual (GMNA- Localizing-U.S./Canada-10122753) -
2017 - crc - 5/16/16
332 Customer Information
OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
SeeOnStar Additional
Information 0338.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

Buick Verano Owner Manual (GMNA- Localizing-U.S./Canada-10122753) -
2017 - crc - 5/16/16
334 OnStar
.Obtain and customize the Wi-Fi®
hotspot name or SSID and
password, if equipped.
Press
Qto connect to an
Advisor to:
. Verify account information or
update contact information.
. Get driving directions.
. Receive a Diagnostic check of
the vehicle's key operating
systems.
. Receive Roadside Assistance.
. Manage Wi-Fi Settings,
if equipped.
Press
>to get a priority connection
to an OnStar Advisor available 24/
7 to:
. Get help for an emergency.
. Be a Good Samaritan or
respond to an AMBER Alert.
. Get assistance in severe
weather or other crisis situations
and find evacuation routes.
OnStar Services
Emergency
Emergency Services require an
active, OnStar service plan
(excludes Basic Plan). With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor
who is immediately connected in to
the vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.
Security
If equipped, OnStar provides these
services:
. With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block™,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown
®,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.

Buick Verano Owner Manual (GMNA- Localizing-U.S./Canada-10122753) -
2017 - crc - 5/16/16
OnStar 339
to the vehicle in a crash, or wireless
phone network congestion or
jamming—may prevent service.
See Radio Frequency
Statement 0329.
Services for People with
Disabilities
Advisors provide services to help
Subscribers with physical disabilities
and medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
five days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS)
. Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to
call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.

Buick Verano Owner Manual (GMNA- Localizing-U.S./Canada-10122753) -
2017 - crc - 5/16/16
Index 345
Child RestraintsInfants and Young Children . . . . . 77
Lower Anchors and Tethers
for Children . . . . . . . . . . . . . . . . . . . 82
Older Children . . . . . . . . . . . . . . . . . . 75
Securing . . . . . . . . . . . . . . . . . . . . 89, 91
Systems . . . . . . . . . . . . . . . . . . . . . . . . 79
Circuit Breakers . . . . . . . . . . . . . . . . 252
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 292
Interior Care . . . . . . . . . . . . . . . . . . 297
Climate Control Systems Dual Automatic . . . . . . . . . . . . . . . 171
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Cluster, Instrument . . . . . . . . . . . . . 103
Collision Damage Repair . . . . . . . 326
Compact Spare Tire . . . . . . . . . . . . 285
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . 94
Compass . . . . . . . . . . . . . . . . . . . . . . . 100 Messages . . . . . . . . . . . . . . . . . . . . .119
Connections OnStar
®. . . . . . . . . . . . . . . . . . . . . . 335
Control Traction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . . 203
Control of a Vehicle . . . . . . . . . . . . . 178
Convenience Net . . . . . . . . . . . . . . . . 96 Convex Mirrors . . . . . . . . . . . . . . . . . . 43
Coolant
Engine . . . . . . . . . . . . . . . . . . . . . . . . 237
Engine Temperature Gauge . . 105
Cooling . . . . . . . . . . . . . . . . . . . . . . . . . 171
Cooling System . . . . . . . . . . . . . . . . . 236 Engine Messages . . . . . . . . . . . . 120
Courtesy Lamps . . . . . . . . . . . . . . . . 137
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 325
Cruise Control . . . . . . . . . . . . . . . . . . 205
Light . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Cupholders . . . . . . . . . . . . . . . . . . . . . . 95
Customer Assistance . . . . . . . . . . . 322 Offices . . . . . . . . . . . . . . . . . . . . . . . . 321
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 322
Customer Information Service PublicationsOrdering Information . . . . . . . . 328
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . 319D
Damage Repair, Collision . . . . . . . 326
Danger, Warning, and Caution . . . . 2
Data CollectionInfotainment System . . . . . . . . . . 332 Data Collection (cont'd)
OnStar . . . . . . . . . . . . . . . . . . . . . . . 331
Data Recorders, Event . . . . . . . . . 331
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 134
Defensive Driving . . . . . . . . . . . . . . . 177
Delayed Locking . . . . . . . . . . . . . . . . . 37
Devices Auxiliary . . . . . . . . . . . . . . . . . . . . . . 153
Diagnostics OnStar
®. . . . . . . . . . . . . . . . . . . . . . 337
Distracted Driving . . . . . . . . . . . . . . . 177
Dome Lamps . . . . . . . . . . . . . . . . . . . 137
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . .114
Ajar Messages . . . . . . . . . . . . . . . .119
Delayed Locking . . . . . . . . . . . . . . . . 37
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Power Locks . . . . . . . . . . . . . . . . . . . . 37
Drive Belt Routing, Engine . . . . . . 318
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . 115
Driving
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 220
Defensive . . . . . . . . . . . . . . . . . . . . . 177
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 178
For Better Fuel Economy . . . . . . . 25

Buick Verano Owner Manual (GMNA- Localizing-U.S./Canada-10122753) -
2017 - crc - 5/16/16
350 Index
P
ParkShifting Into . . . . . . . . . . . . . . . . . . . 194
Shifting Out of . . . . . . . . . . . . . . . . 195
Parking
Brake and P (Park)Mechanism Check . . . . . . . . . . 245
Extended . . . . . . . . . . . . . . . . . . . . . 195
Over Things That Burn . . . . . . . 195
Parking Assist . . . . . . . . . . . . . . . . . . 210
Passenger Airbag Status
Indicator . . . . . . . . . . . . . . . . . . . . . . 106
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Passenger Sensing System . . . . . 69
Perchlorate Materials Requirements, California . . . . . . 227
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 124
Phone Bluetooth . . . . . . . . . . . 156, 158, 161
Power Door Locks . . . . . . . . . . . . . . . . . . . . . 37
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Outlets . . . . . . . . . . . . . . . . . . . . . . . 101
Protection, Battery . . . . . . . . . . . . 138
Retained Accessory (RAP) . . . 193
Seat Adjustment . . . . . . . . . . . . . . . . 52 Power (cont'd)
Windows . . . . . . . . . . . . . . . . . . . . . . . 45
Pregnancy, Using Safety Belts . . . 61
Privacy Vehicle Data Recording . . . . . . . 330
Program Courtesy Transportation . . . . . . 325
Proposition 65 Warning,
California . . . . . . . . . . . .227, 244, 286
R
Radio Frequency Statement . . . . 329
Radio Reception . . . . . . . . . . . . . . . . 150
Radios
AM-FM Radio . . . . . . . . . . . . . . . . . 145
Satellite . . . . . . . . . . . . . . . . . . . . . . . 148
Reading Lamps . . . . . . . . . . . . . . . . . 137
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 55
Rear Vision Camera (RVC) . . . . . 208
Rearview Mirrors . . . . . . . . . . . . . . . . 44 Automatic Dimming . . . . . . . . . . . . . 44
Reclining Seatbacks . . . . . . . . . . . . . 53
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 313
Records Maintenance . . . . . . . . . . . . . . . . . . 315
Recreational Vehicle Towing . . . . 291 Reimbursement Program,
GM Mobility . . . . . . . . . . . . . . . . . . . 323
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . 28
Remote Vehicle Start . . . . . . . . . . . . 34
Replacement Bulbs . . . . . . . . . . . . . 251
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . 75
Maintenance . . . . . . . . . . . . . . . . . . 314
Replacing Airbag System . . . . . . . . 75
Replacing LATCH System Parts after a Crash . . . . . . . . . . . . . 88
Replacing Safety Belt System Parts after a Crash . . . . . . . . . . . . . 63
Reporting Safety Defects Canadian Government . . . . . . . . 330
General Motors . . . . . . . . . . . . . . . 330
U.S. Government . . . . . . . . . . . . . 329
Restraints Where to Put . . . . . . . . . . . . . . . . . . . 81
Retained Accessory
Power (RAP) . . . . . . . . . . . . . . . . . . 193
Ride Control Systems Messages . . . . . . . . . . . . . . . . . . . . 122
Roads
Driving, Wet . . . . . . . . . . . . . . . . . . 180
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . . 323

Buick Verano Owner Manual (GMNA- Localizing-U.S./Canada-10122753) -
2017 - crc - 5/16/16
352 Index
Storage AreasCenter Console . . . . . . . . . . . . . . . . . 95
Convenience Net . . . . . . . . . . . . . . . 96
Glove Box . . . . . . . . . . . . . . . . . . . . . . 94
Instrument Panel . . . . . . . . . . . . . . . 94
Storage Compartments . . . . . . . . . . 94
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 183
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 47
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . .211
Infotainment . . . . . . . . . . . . . 139, 332
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 104
Taillamps Bulb Replacement . . . . . . . . . . . . 249
Text Telephone (TTY) Users . . . . 322
Theft-Deterrent Systems . . . . . 41, 42 Immobilizer . . . . . . . . . . . . . . . . . . . . . 41
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258 All-Season . . . . . . . . . . . . . . . . . . . . 259
Buying New Tires . . . . . . . . . . . . . 273
Chains . . . . . . . . . . . . . . . . . . . . . . . . 277
Changing . . . . . . . . . . . . . . . . . . . . . 279
Compact Spare . . . . . . . . . . . . . . . 285 Tires (cont'd)
Designations . . . . . . . . . . . . . . . . . 263
Different Size . . . . . . . . . . . . . . . . . 274
If a Tire Goes Flat . . . . . . . . . . . . 278
Inspection . . . . . . . . . . . . . . . . . . . . 271
Low Profile . . . . . . . . . . . . . . . . . . . 260
Messages . . . . . . . . . . . . . . . . . . . . 123
Pressure Light . . . . . . . . . . . . . . . . .112
Pressure Monitor Operation . . 268
Pressure Monitor System . . . . . 267
Rotation . . . . . . . . . . . . . . . . . . . . . . 271
Sidewall Labeling . . . . . . . . . . . . . 260
Terminology and Definitions . . 263
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . . . 275
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . . . 276
Wheel Replacement . . . . . . . . . . 277
When It Is Time for New
Tires . . . . . . . . . . . . . . . . . . . . . . . . 272
Winter . . . . . . . . . . . . . . . . . . . . . . . . 260
Towing Driving Characteristics . . . . . . . . 220
Equipment . . . . . . . . . . . . . . . . . . . . 224
General Information . . . . . . . . . . 220
Recreational Vehicle . . . . . . . . . . 291
Trailer . . . . . . . . . . . . . . . . . . . . . . . . 223
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 289 Traction
Control System (TCS)/
StabiliTrak
®Light . . . . . . . . . . . . .112
Off Light . . . . . . . . . . . . . . . . . . . . . . . 111
Traction Control/Electronic Stability Control . . . . . . . . . . . . . . . 203
Trademarks and License
Agreements . . . . . . . . . . . . . . . . . . . 167
Trailer Towing . . . . . . . . . . . . . . . . . . . . . . . . 223
Transmission
Automatic . . . . . . . . . . . . . . . . . . . . . 197
Fluid, Automatic . . . . . . . . . . . . . . 235
Messages . . . . . . . . . . . . . . . . . . . . 123
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . . . 325
Trip Odometer . . . . . . . . . . . . . . . . . . 104
Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . . . . 136
Turn Signal
Bulb Replacement . . . . . . . . . . . . 249
U
Uniform Tire Quality Grading . . . 275
Universal Remote System . . . . . . 130Operation . . . . . . . . . . . . . . . . . . . . . 132
Programming . . . . . . . . . . . . . . . . . 130
Using This Manual . . . . . . . . . . . . . . . . 2