phone CADILLAC CTS 2013 2.G Owner's Manual

Black plate (42,1)Cadillac CTS/CTS-V Owner Manual - 2013 - crc2 - 8/22/12
7-42 Infotainment System
2. After the tone, say“Re-dial.”The
system dials the last number
called from the connected cell
phone.
Once connected, the person called
will be heard through the audio
speakers.
Receiving a Call
When an incoming call is received,
the audio system mutes and a ring
tone is heard in the vehicle.
.Pressb/gto answer the call.
.Pressc/ªto ignore a call.
Call Waiting
Call waiting must be supported on
the cell phone and enabled by the
wireless service carrier.
.Pressb/gto answer an
incoming call when another call
is active. The original call is
placed on hold.
.Pressb/gagain to return to
the original call.
.To ignore the incoming call, no
action is required.
.Pressc/ªto disconnect the
current call and switch to the call
on hold.
Three-Way Calling
Three-Way Calling must be
supported on the cell phone and
enabled by the wireless service
carrier to work.
1. While on a call press
b/g.
2. Say “Three-way call.”
3. Use the dial or call command to dial the number of the third party
to call.
4. Once the call is connected, press
b/gto link all callers
together.
Ending a Call
Pressc/ªto end a call.
Muting a Call
During a call, all sounds from inside
the vehicle can be muted so that the
person on the other end of the call
cannot hear them.
To mute a call, press
b/gand
then say “Mute Call.”
To cancel mute, press
b/gand
then say “Un-mute Call.”
Transferring a Call
Audio can be transferred between
the in-vehicle Bluetooth system and
the cell phone.
The cell phone must be paired and
connected with the Bluetooth
system before a call can be
transferred. The connection process
can take up to two minutes after the
ignition is turned to ON/RUN.

Black plate (43,1)Cadillac CTS/CTS-V Owner Manual - 2013 - crc2 - 8/22/12
Infotainment System 7-43
Transferring Audio from the
Bluetooth System to a Cell Phone
To transfer a call with the audio in
the vehicle:
1. Press
b/g.
2. Say “Transfer Call.”
Transferring Audio to the
Bluetooth System from a Cell
Phone
During a call with the audio on the
cell phone, press
b/gfor
two seconds. For vehicles with a
navigation system say “Hands Free”
after the tone. The audio transfers
to the vehicle. If the audio does not
transfer to the vehicle, use the audio
transfer feature on the cell phone.
See your cell phone manufacturer's
user guide for more information.
Voice Pass-Thru
Voice Pass-Thru allows access to
the voice recognition commands on
the cell phone. See the cell phone
manufacturer's user guide to see if
the cell phone supports this feature. This feature can be used to verbally
access contacts stored in the cell
phone.
1. Press and hold
b/gfor
two seconds. For vehicles with a
navigation system say “Hands
Free” after the tone.
2. Say “Bluetooth.” This command
can be skipped.
3. Say “Voice.” The system
responds with “OK, accessing
.”
.The cell phone's normal
prompt messages will go
through their cycle
according to the phone's
operating instructions.
Dual Tone Multi-Frequency
(DTMF) Tones
The Bluetooth system can send
numbers and the numbers stored as
name tags during a call. You can
use this feature when calling a menu-driven phone system.
Account numbers can also be
stored for use.
To send a number or name tag
during a call:
1. Press
b/g. For vehicles with a
navigation system say “Hands
Free” after the tone.
2. Say “Dial.”
3. Say the number or name tag to send.
Clearing the System
Unless information is deleted out of
the in-vehicle Bluetooth system, it
will be retained indefinitely. This
includes all saved name tags in the
phone book and phone pairing
information. For information on how
to delete this information, see the
previous sections on “Deleting a
Paired Phone” and“Storing and
Deleting Phone Numbers.”

Black plate (44,1)Cadillac CTS/CTS-V Owner Manual - 2013 - crc2 - 8/22/12
7-44 Infotainment System
Other Information
The Bluetooth®word mark and
logos are owned by the Bluetooth®
SIG, Inc. and any use of such marks
by General Motors is under license.
Other trademarks and trade names
are those of their respective owners.
See Radio Frequency Statement on
page 13‑20 for information
regarding Part 15 of the Federal
Communications Commission (FCC)
rules and Industry Canada
Standards RSS-GEN/210/220/310.
Trademarks and
License Agreements
Manufactured under license under
U.S. Patent #'s: 5,451,942;
5,956,674; 5,974,380; 5,978,762;
6,487,535 & other U.S. and
worldwide patents issued &
pending. DTS and the Symbol are
registered trademarks and DTS
Digital Surround and the DTS logos
are trademarks of DTS Inc. All
Rights Reserved.
Manufactured under license from
Dolby Laboratories. Dolby and the
double-D symbol are trademarks of
Dolby Laboratories.
“Made for iPod” and“Made for
iPhone” mean that an electronic
accessory has been designed to
connect specifically to iPod or
iPhone, respectively, and has been
certified by the developer to meet
Apple performance standards.
Apple is not responsible for the
operation of this device or its
compliance with safety and
regulatory standards. Please note
that the use of this accessory with
iPod or iPhone may affect wireless
preformance.

Black plate (45,1)Cadillac CTS/CTS-V Owner Manual - 2013 - crc2 - 8/22/12
Infotainment System 7-45
iPhone, iPod, iPod classic, iPod
nano, and iPod touch are
trademarks of Apple Inc., registered
in the U.S. and other countries.
Music and video recognition
technology and related data are
provided by Gracenote
®. Gracenote
is the industry standard in music
recognition technology and related
content delivery. For more
information, visit
www.gracenote.com.
CD and music data from Gracenote,
Inc., copyright © 2000 to present
Gracenote. One or more patents
owned by Gracenote apply to this
product and service. See the
Gracenote website for a
non-exhaustive list of applicable
Gracenote patents. Gracenote and CDDB, MusicID, Media VOCS, the
Gracenote logo and logotype, and
the
“Powered by Gracenote” logo
are either registered trademarks or
trademarks of Gracenote in the
United States and/or other
countries.
If you require more information
regarding the use of the Gracenote
Service, visit: www.gracenote.com/
corporate.
For the data provided by
Gracenote
®Music Recognition
Service, the content is not
necessarily guaranteed 100%.
Regarding the use of Gracenote
Music Recognition Service, when
this product is used, it is necessary
to agree to the following articles.
Gracenote
®End User License
This application or device contains
software from Gracenote, Inc. of
Emeryville, California (“Gracenote”).
The software from Gracenote (the
“Gracenote Software”) enables this
application to perform disc and/or file identification and obtain
music-related information, including
name, artist, track, and title
information (“Gracenote Data”) from
online servers or embedded
databases (collectively,
“Gracenote
Servers”) and to perform other
functions. You may use Gracenote
Data only by means of the intended
End-User functions of this
application or device. You agree that
you will use Gracenote Data, the
Gracenote Software, and Gracenote
Servers for your own personal
non-commercial use only. You agree
not to assign, copy, transfer or
transmit the Gracenote Software or
any Gracenote Data to any third
party.
YOU AGREE NOT TO USE OR
EXPLOIT GRACENOTE DATA, THE
GRACENOTE SOFTWARE, OR
GRACENOTE SERVERS, EXCEPT
AS EXPRESSLY PERMITTED
HEREIN. You agree that your
non-exclusive license to use the
Gracenote Data, the Gracenote
Software, and Gracenote Servers

Black plate (2,1)Cadillac CTS/CTS-V Owner Manual - 2013 - crc2 - 8/22/12
9-2 Driving and Operating
California FuelRequirements . . . . . . . . . . . . . . 9-48
Fuels in Foreign Countries . . . 9-48
Fuel Additives . . . . . . . . . . . . . . . 9-48
Filling the Tank . . . . . . . . . . . . . . 9-49
Filling a Portable Fuel Container . . . . . . . . . . . . . . . . . . . 9-51
Towing
General TowingInformation . . . . . . . . . . . . . . . . . 9-51
Driving Characteristics and Towing Tips . . . . . . . . . . . . . . . . 9-51
Trailer Towing (CTS-V and Coupe) . . . . . . . . . . . . . . . . . . . . . 9-54
Trailer Towing (Except CTS-V and Coupe) . . . . . . . . . . . . . . . . 9-55
Towing Equipment . . . . . . . . . . . 9-56
Conversions and Add-Ons
Add-On Electrical Equipment . . . . . . . . . . . . . . . . . 9-57
Driving Information
Distracted Driving
Distraction comes in many forms
and can take your focus from the
task of driving. Exercise good
judgment and do not let other
activities divert your attention away
from the road. Many local
governments have enacted laws
regarding driver distraction. Become
familiar with the local laws in
your area.
To avoid distracted driving, always
keep your eyes on the road, hands
on the wheel, and mind on the drive.
.Do not use a phone in
demanding driving situations.
Use a hands-free method to
place or receive necessary
phone calls.
.Watch the road. Do not read,
take notes, or look up
information on phones or other
electronic devices.
.Designate a front seat
passenger to handle potential
distractions.
.Become familiar with vehicle
features before driving, such as
programming favorite radio
stations and adjusting climate
control and seat settings.
Program all trip information into
any navigation device prior to
driving.
.Wait until the vehicle is parked
to retrieve items that have fallen
to the floor.
.Stop or park the vehicle to tend
to children.
.Keep pets in an appropriate
carrier or restraint.
.Avoid stressful conversations
while driving, whether with a
passenger or on a cell phone.

Black plate (3,1)Cadillac CTS/CTS-V Owner Manual - 2013 - crc2 - 8/22/12
Driving and Operating 9-3
{WARNING
Taking your eyes off the road too
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.
Refer to the infotainment section for
more information on using that
system, including pairing and using
a cell phone.
If equipped, refer to the navigation
manual for information on that
system, including pairing and using
a cell phone.
Defensive Driving
Defensive driving means “always
expect the unexpected.” The first
step in driving defensively is to wear
the safety belt. See Safety Belts on
page 3‑12.
.Assume that other road users
(pedestrians, bicyclists, and
other drivers) are going to be careless and make mistakes.
Anticipate what they might do
and be ready.
.Allow enough following distance
between you and the driver in
front of you.
.Focus on the task of driving.
Drunk Driving
Death and injury associated with
drinking and driving is a global
tragedy.
{WARNING
Drinking and then driving is very
dangerous. Your reflexes,
perceptions, attentiveness, and
judgment can be affected by even
a small amount of alcohol. You
can have a serious
—or even
fatal —collision if you drive after
drinking.
(Continued)
WARNING (Continued)
Do not drink and drive or ride with
a driver who has been drinking.
Ride home in a cab; or if you are
with a group, designate a driver
who will not drink.
Control of a Vehicle
Braking, steering, and accelerating
are important factors in helping to
control a vehicle while driving.
Braking
Braking action involves perception
time and reaction time. Deciding to
push the brake pedal is perception
time. Actually doing it is
reaction time.
Average driver reaction time is
about three-quarters of a second. In
that time, a vehicle moving at
100 km/h (60 mph) travels 20 m
(66 ft), which could be a lot of
distance in an emergency.

Black plate (1,1)Cadillac CTS/CTS-V Owner Manual - 2013 - crc2 - 8/22/12
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-1
Customer Satisfaction Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices (U.S. and Canada) . . . . . . . . . 13-4
Customer Assistance Offices (Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance for Text Telephone (TTY) Users (U.S.
and Canada) . . . . . . . . . . . . . . . 13-5
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Service (U.S. and Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Service (Mexico) . . . . . . . . . . . . . . . . . . . . 13-9
Scheduling Service Appointments (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-12 Courtesy Transportation
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-13
Collision Damage Repair (U.S. and Canada) . . . . . . . . 13-14
Service Publications Ordering Information . . . . . . 13-16
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . 13-17
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-18
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-18
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-19
Event Data Recorders . . . . . . 13-19
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-20
Navigation System . . . . . . . . . 13-20
Radio Frequency Identification (RFID) . . . . . . . 13-20
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-20
Customer Information
Customer Satisfaction
Procedure (U.S. and
Canada)
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service or
parts manager, contact the owner of
your dealership or the general
manager.

Black plate (2,1)Cadillac CTS/CTS-V Owner Manual - 2013 - crc2 - 8/22/12
13-2 Customer Information
STEP TWO:If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by your dealership without
further help, in the U.S., call the
Cadillac Customer Assistance
Center at 1-800-458-8006. In
Canada, call the Canadian Cadillac
Customer Care Centre at
1-888-446-2000.
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
.Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
.Dealership name and location.
.Vehicle delivery date and
present mileage. When contacting Cadillac,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first.
STEP THREE
—U.S. Owners:
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with the new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line
®Program
to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within 40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.
You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.

Black plate (4,1)Cadillac CTS/CTS-V Owner Manual - 2013 - crc2 - 8/22/12
13-4 Customer Information
If you have a problem that has not
been satisfactorily handled through
the normal means, we suggest the
following steps:
STEP ONE
Explain your case to your dealer
service agent, service manager,
dealer sales agent, or sales
manager, depending on your case.
Make sure that they have all
necessary information. They are
interested in your continual
satisfaction.
STEP TWO
If you are not satisfied, please
contact the general manager or your
dealership owner to ask for their
help. If they are not able to resolve
your case, ask them to contact the
right people at General Motors for
support, if needed.STEP THREE
If your case is not resolved in a
reasonable amount of time by your
dealer, please call the General
Motors Customer Assistance
Center (CAC) and provide the
following information:
.Name
.Address
.Phone number
.Model year
.Brand
.Vehicle Identification
Number (VIN)
.Mileage
.Delivery date
.Description of the problem
.Dealership name
.Dealership address
See Customer Assistance Offices
(U.S. and Canada) on page 13‑4 or
Customer Assistance Offices
(Mexico) on page 13‑5.
Customer Assistance
Offices (U.S. and Canada)
Cadillac encourages customers to
call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Cadillac,
the letter should be addressed to:
United States and Puerto Rico
Cadillac Customer Assistance
Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com
1-800-458-8006
1-800-833-2622 (For Text
Telephone devices (TTYs))
Roadside Service: 1-800-882-1112
From U.S. Virgin Islands:
1-800-496-9994

Black plate (5,1)Cadillac CTS/CTS-V Owner Manual - 2013 - crc2 - 8/22/12
Customer Information 13-5
Canada
General Motors of Canada Limited
Canadian Cadillac Customer Care
Centre, Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-888-446-2000
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Service: 1-800-882-1112
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance
Offices (Mexico)
To contact the Customer Assistance
Center (CAC), use the phone
numbers listed in this section.
Customer assistance is available
Monday through Friday, 08:00 to
20:00 hours, and Saturdays from
08:00 to 15:00 hours.All e-mail inquiries to the Customer
Assistance Center (CAC) should be
sent to: [email protected].
Mexico
From Mexico City
5329-0816
From Other Mexico Locations
01-800-466-0816
United States and Canada
1-866-466-8195
Costa Rica
00-800-052-1005
Guatemala
1-800-999-5252
Panama
00-800-052-0001
Dominican Republic
1-888-751-5301
El Salvador
800-6273
Honduras
800-0122-6101
Customer Assistance for
Text Telephone (TTY)
Users (U.S. and Canada)
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Cadillac has TTY equipment
available at its Customer Assistance
Center. Any TTY user can
communicate with Cadillac by
dialing: 1-800-833-2622. TTY users
in Canada can dial 1-800-263-3830.