maintenance CADILLAC CTS 2013 2.G Warranty Guide

Black plate (27,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
Emission Warranty Parts List 27
Traction Power Inverter
Module (TPIM) *
Transmission Substrate
Temperature Sensor
Miscellaneous Items Used in
Above Components are Covered
Belts
Boots
Clamps
Connectors
Ducts
Fittings
Gaskets
Grommets
Housings
Mounting Hardware
Pipes
Pulleys
Sealing Devices
Springs
TubesWiring and Relays
Hoses
What Is Not Covered
The Emission Control Systems
Warranty Obligations DO NOT
APPLY TO conditions resulting from
tampering, abuse, neglect,
or improper maintenance. Items
listed under“What Is Not Covered”
underNew Vehicle Limited Warranty
on page 4also apply to the
emission related warranties.
Parts specified in the maintenance
schedule as requiring scheduled
replacement are covered up to their
first replacement interval or the
applicable emission warranty
coverage period, whichever comes
first. There is no coverage under
this warranty for the failure of parts
which are not replaced as required
in the vehicle maintenance
schedule. If failure of one of these
parts results in failure of anotherpart, neither will be covered under
the Emission Control Systems
Warranty.
For detailed information concerning
specific parts covered by these
emission control systems
warranties, ask your dealer.

Black plate (28,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
28 Things to Know About the Emission Control Systems Warranty
Replacement Parts
The emission control systems of
your vehicle, were designed, built
and tested using genuine GM parts†
and the vehicle is certified as being
in conformity with the Emission
Regulations under the Canadian
Environmental Protection Act.
Accordingly, it is recommended
that any replacement parts used
for maintenance or for the repair
of emission control systems be
new, genuine GM parts.
The warranty obligations are not
dependent upon the use of any
particular brand of replacement
parts. The owner may elect to use
non-genuine GM parts for
replacement purposes. Use of
replacement parts which are not
of equivalent quality may impair
the effectiveness of emission
control systems.
If other than new, genuine GM parts
are used for maintenance
replacements or for the repair of
components affecting emissioncontrol, the owner should assure
himself/herself that such parts are
warranted by their manufacturer to
be equivalent to genuine General
Motors parts in performance and
durability.
Warranty repairs must be performed
by an authorized General Motors
dealer except in an emergency
situation when a genuine GM part or
an authorized General Motors
dealer is not reasonably available to
the vehicle owner. You are
responsible for presenting your
vehicle to a GM dealer selling your
vehicle line as soon as a problem
exists.
† “GENUINE GM PARTS,”when
used in connection with GM
vehicles means parts manufactured
by or for GM, designed for use on
GM vehicles and distributed by any
division or subsidiary of General
Motors LLC.
Maintenance and Repairs
Warranty repairs must be performed
by an authorized dealer except in a
situation where the vehicle owner is
significantly inconvenienced and a
warranted part or a warranty station
is not reasonably available to the
vehicle owner.
In an emergency, where an
authorized dealer is not reasonably
available, repairs may be performed
at any available service
establishment or by the owner,
using any replacement part. Cadillac
will consider reimbursement for the
expense incurred, including
diagnosis, not to exceed the
manufacturer's suggested retail
price for all warranted parts
replaced and labour charges based
on Cadillac's recommended time
allowance for the warranty repair
and the geographically appropriate
labour rate. A part not being
available within 10 days or a repair
not being completed within 30 days
constitutes an emergency. Retain

Black plate (29,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
Things to Know About the Emission Control Systems Warranty 29
receipts and failed parts in order to
receive compensation for warranty
repairs reimbursable due to an
emergency.
If in a situation where you are
significantly inconvenienced and it is
necessary to have repairs
performed by other than an
authorized General Motors
dealership and you believe the
repairs are covered by the Emission
Control Systems Warranty, take the
replaced parts and your receipt to
your General Motors dealership
handling your vehicle line for
reimbursement consideration.
Receipts and records covering the
performance of regular maintenance
or emergency repairs should be
retained in the event questions arise
concerning maintenance. These
receipts and records should be
transferred to each subsequent
owner of this vehicle. GM will not
deny warranty coverage based
solely on the absence of
maintenance records. However, GMmay deny a warranty claim if a
failure to perform scheduled
maintenance resulted in the failure
of a warranted part. You should also
be aware that GM may deny you
warranty coverage if your vehicle or
a part has failed due to abuse,
neglect, improper maintenance,
or modifications not approved
by GM.
Claims Procedure
Make your vehicle available to any
authorized Cadillac dealer as soon
as possible after failing a provincial
I/M test or at any time you suspect a
defect in a part. Ifallthe above
conditions are met, GM warrants
that your dealer will replace, repair,
or adjust to GM specifications, at no
charge to you, any of the parts listed
underEmission Warranty Parts List
on page 24, which may be
necessary to cause your vehicle to
conform to the applicable emission
standards.Repairs which do not qualify will be
charged to you.
In the event a warranty matter is not
handled to your satisfaction, refer to
Customer Satisfaction Procedure on
page 30.