towing CADILLAC CTS 2013 2.G Warranty Guide

Black plate (1,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
Important Message to Owners... 1
General Motors' Commitment
to You
We are committed to ensuring your
satisfaction with your new Cadillac.
Your Cadillac dealer also wants you
to be completely satisfied and
invites you to return for all your
service needs, both during and after
the warranty period.
Owner Assistance
Should you ever encounter a
problem during or after the warranty
periods that is not resolved, talk to a
member of dealer management.
Under certain circumstances, GM
and/or Cadillac dealers may provide
assistance after the limited warranty
period has expired when the
problem results from a defect in
material or workmanship. These
instances will be reviewed on a
case-by-case basis. If the problem
persist, follow the procedures
outlined inCustomer Satisfaction
Procedure on page 30.
GM Participation in the
Mediation/Arbitration Program
Refer toCustomer Satisfaction
Procedure on page 30, for
information on the voluntary, binding
Mediation/Arbitration Program in
which GM participates.
The General Motors
Protection Plan
Many owners seek to enhance their
vehicle ownership by purchasing an
optional service contract. General
Motors offers its own GM Protection
Plan (GMPP), a service contract
which provides mechanical repair
protection, a rental/alternate
transportation allowance, and the
availability of GM Roadside
Assistance or a towing and road
service allowance. The GM
Protection Plan is available in
different levels of coverage, each
offering a variety of time/kilometre
options to suit your driving needs.The GM Protection Plan is the only
optional service contract backed by
the worldwide resources of General
Motors. It can be the most valuable
option you choose for your vehicle.
See your Cadillac dealer for prices,
vehicle eligibility guidelines and
more details.
Owner Name/Address Change
General Motors encourages all
owners to report, at their earliest
convenience, a change in name or
address by calling our Canadian
Cadillac Customer Care Centre toll
free at 1-888-446-2000. If you are a
subsequent owner, please be sure
to advise us by calling the number
above. You may also visit the
Cadillac dealer of your choice to
report a change in vehicle
ownership. The current owner name
and address is essential for General
Motors to provide timely notification
to owners of important information
related to their vehicles.

Black plate (4,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
4 New Vehicle Limited Warranty
What Is Covered
General Motors will provide for
repairs to the vehicle during the
Warranty Period in accordance with
the terms, conditions and limitations
contained in this booklet.
Warranty Applies
This warranty is for Cadillac
vehicles originally sold in Canada,
registered in Canada and normally
operated in Canada. GM warranty
coverages may be void or subject to
restrictions on GM vehicles that
have been imported or exported.
Repairs Covered
This warranty covers repairs to
correct any vehicle defect, not slight
noise, vibrations, or other normal
characteristics of the vehicle,
related to materials or workmanship
occurring during the Warranty
Period. Needed repairs will be
performed using new or
remanufactured, or refurbished
parts.No Charge
Warranty repairs, including Towing,
Parts and Labour, will be made at
No Charge.
Obtaining Repairs
To obtain warranty repairs, take the
vehicle to a Cadillac dealership
within the Warranty Period, and
request the needed repair.
Reasonable time must be allowed
for the dealership to perform
necessary repairs.
Warranty Period
The Warranty Period for all
coverages begins on the date the
vehicle is first delivered or put in
use and ends at the expiration of
the Coverage period.
Base Warranty Coverage
The complete vehicle is covered for
4 years or 80 000 kilometres,
whichever comes first, except for
other coverages listed here under
“What Is Covered”and those items
listed under“What Is Not Covered.”Powertrain Component Warranty
Coverage
The powertrain is covered for
6 years or 110 000 kilometres,
whichever comes first, except for
other coverages listed here under
“What Is Covered”and those items
listed under“What Is Not Covered”
later in this section.
Engine Coverage includes:All
internally lubricated parts, engine oil
cooling hoses and lines. Also
included are all actuators and
electrical components internal to the
engine (e.g., Active Fuel
Management Valve Lifter Oil
Manifold) cylinder head, block,
timing gears, timing chain, timing
cover, oil pump/oil pump housing,
OHC carriers, valve covers, oil pan,
seals, gaskets, manifolds, flywheel,
water pump, harmonic balancer,
engine mount, turbocharger, and
supercharger. Timing belts are
covered until the first scheduled
maintenance interval.

Black plate (9,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
New Vehicle Limited Warranty 9
The tire manufacturer's limited
warranty program, which can be
obtained by calling or visiting the
tire manufacturer's website or any
authorized dealer, is in lieu of all
other remedies or warranties,
expressed or implied, arising by law
or otherwise, including fitness for a
particular purpose or
merchantability. The tire
manufacturers expressly disclaim
liability for indirect, special,
incidental, or consequential
damages, lost profit, loss of
business, loss of goodwill, loss of
reputation, punitive or any other
damage, cost, or loss of any kind.
Towing
Towing is covered to the nearest
authorized dealer if your vehicle
cannot be driven because of a
warranted defect.Sheet Metal Coverage
Sheet metal panels are covered
against corrosion and rust-through
as follows:
Corrosion:Body sheet metal
panels are covered against rust for
4 years or 80 000 kilometres,
whichever comes first.
Rust-Through:Any body sheet
metal panel that rusts-through due
to corrosion (an actual hole in the
sheet metal) is covered for up to
6 years, unlimited kilometres. This
coverage only applies to body sheet
metal panels and not to other metal
components.
Important:Cosmetic or surface
corrosion (resulting from stone
chips, dents or scratches in the
paint, or failure to repair paint
damaged by stone chips, dents or
scratches in the paint) is not
included in sheet metal coverage.Accessory Coverages
Most GM approved accessories
marketed and sold by General
Motors of Canada Limited that are
permanently installed on a GM
vehicle prior to delivery will be
covered, parts and labour, under the
provisions of the Cadillac Base
Warranty Coverage of the New
Vehicle Limited Warranty. In the
event GM accessories are installed
after vehicle delivery or are replaced
under the new vehicle warranty,
they will be covered, parts and
labour for the balance of the
applicable portion of the New
Vehicle Limited Warranty, but in no
event less than 12 months/20 000
kilometres (12 months/
20 000 kilometres for commercial
vehicles).
GM accessories sold over the
counter, or those not requiring
installation, will receive the standard
GM Dealer Parts Warranty for
12 months from the date of
purchase, parts only.

Black plate (14,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
14 New Vehicle Limited Warranty
addition to the Base Warranty
Coverage described in the Cadillac
Limited Warranty and Owner
Assistance Booklet, General Motors
of Canada Limited will warrant
certain Hybrid components for each
Cadillac Escalade Hybrid (hereafter
referred to as Hybrid) for 8 years,
or 160 000 kilometres
(100,000 miles), whichever comes
first, from the original in-service date
of the vehicle, against warrantable
repairs to the specific Hybrid
components of the vehicle.
This warranty is for Hybrid vehicles
registered in the United States or
Canada, and normally operated in
the United States or Canada
respectively. In addition to the initial
owner of the vehicle, the coverage
described in this Hybrid warranty is
transferable at no cost to any
subsequent person(s) who assumes
ownership of the vehicle within the
above described 8 years or
100,000 miles (160 000 kilometres)
term. No deductibles are associated
with this Hybrid warranty.This Hybrid warranty is in addition to
the express conditions and
warranties described previously.
The coverage and benefits
described under“New Vehicle
Limited Warranty”are not extended
or altered because of this special
Hybrid Component Warranty.
For Hybrid owners requiring more
comprehensive coverage than that
provided under this Hybrid warranty,
a GM Protection Plan may be
available. See your GM dealer for
more details.
What is Covered
This Hybrid warranty covers repairs
to correct any vehicle defect related
to materials or workmanship
occurring during the 8 year 160 000
kilometres term for the following:
Towing
During the 8 year or 160 000
kilometres Hybrid warranty period,
towing is covered to the nearest
Cadillac servicing dealer if your
vehicle cannot be driven because ofa warranted Hybrid specific defect.
Contact the GM Roadside
Assistance Centre for towing. Refer
toRoadside Assistance Program on
page 35in this manual for the
contact number.
Transmission
Hybrid transmission assembly and
internal components, including the
transmission auxiliary fluid pump,
transmission auxiliary pump
controller, and 3-phase transmission
cables.
Brakes
Brake Modulator Assembly
Other Hybrid Components
Hybrid Battery
The 300-volt electrical system
includes:
.Hybrid High Voltage Wiring
.Hybrid Control Modules
.Transmission Power Inverter
Module (TPIM)